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1 номер 1 номера(ов) , 1 взрослый 1 взрослых , 1 ребенок 0 детей
Rated 3.8 out of 5 by 120 reviewers.
Rated 3 out of 5 by Poor value for money The first night we stayed we were bothered by the bright light from the elevator that we could not block out with the shades. The second night we moved rooms which was better for the light but at 4 AM one of the electronic devices in the room began beeping. We eventually unplugged everything we could find. The soap dispenser in the shower did not work. Parking was plentiful but we were charged $16 per night for parking. Overall very poor value for the money. September 19, 2014
Rated 1 out of 5 by Aloft Stay One of the worst experiences I've ever had at a Starwood facility Staff was rude Room had the loudest air conditioner I've ever heard No fresh banana's at breakfast The eating area was filthy Only bright spot was when one of the kitchen personel gave me a glass of milk with my breakfast PS -- even this survey site is bad.... September 13, 2014
Rated 5 out of 5 by stay only issue was a large wad of hair in shower drain September 9, 2014
Rated 1 out of 5 by Worst Experience Ever!!!!!!! I booked through Hotels tonight and when I arrived they had no record of my reservation. First issue. Second issue, the room is very basic and just felt like a boarding house. Third issue, I was charged twice for parking. Fourth issue, I called about the double charge and was told it would be reversed. A month later the charge has still not been reversed. Fifth issue, I called back about the charges, and you can NEVER reach a manager hear. They all don't arrive to work until 3 pm, but you can't get them on the phone so it really doesn't matter. Final issue, I followed up because the charge was never reversed, and I was told I had to send them my bank statement as proof of the charge!!! I have never heard of anything so ridiculous! What hotel doesn't have record of a charge they ran. Still cannot get in touch with a manager. September 8, 2014
Rated 3 out of 5 by Not so much.... I'm not a needy person, in fact, I clean up almost all my mess when I leave from any hotel stay just because I know how hard a housekeeper works. The one thing that really made my stay unpleasant was the horrible smell that lingered in the hallways. It was this natural gas smell, not sure if there is a leak somewhere in this building, but definitely not good. The décor from afar is nice, but when you start getting close, you realize it hasn't really been kept up with, so it looks really cheap. (the fabric that covers the light fixtures) The lobby was beautiful, love the pantry type area, and lounge area too. The staff always had bubbly attitudes which is really great too. I don't want to say this place is a total waste, but needs cosmetic improvements for sure. September 8, 2014
Rated 5 out of 5 by Great Location Adjacent to and across the street from two upscale steak houses and diagonally located from an upscale seafood restaurant Aloft's Galleria location cannot be beat August 30, 2014
Rated 4 out of 5 by Houston August Stay The hotel was in par with the other Aloft's that I've stayed in. When I got there I was told that they couldn't hold my reservation that they would place me in a different room and offered me $9.00 at the Re-fuel center each day for the inconvenience. No explanation to speak of looks like I got bumped for someone whom was at a higher tier than myself. The hotel is beginning to show some wear and tear at least in the room I was in. Overall not a bad stay but sometimes it's the little things that make the difference. August 22, 2014
Rated 5 out of 5 by Love aloft I love it! I travel for work every week, and the aloft is my favorite place to stay when I am away from home. It makes something mundane feel more special, and the location/views/staff are great. August 21, 2014
Rated 5 out of 5 by Above and Beyond Customer Service I recently stayed at your Houston Galleria location. I wanted to tell you that your Team Member Chandra Turk-Henderson is one of the most professional and courteous tem members that I have encountered. She was very informative and went above and beyond to ensure I had a great stay!! I travel quite often and it's truly rare to meet associates like Chandra who treats you as a real person and not just a number. She also displayed the ability to be just as courteous when under pressure from large amounts of guest checking in at the same time!! August 19, 2014
Rated 3 out of 5 by Disapointed I stayed many nights (100+) at this location in 2012, at that time the service was top notch and I would highly recommend the hotel. Last weekend did not live up to my previous experience and expectations. There is a $16 charge for parking (previously parking was iincluded in my corporate rate) but no metion of this during the reservation process. Valet parking is taking up the first 3 levels; however, over 90% of these spaces were available. If valet is not being used, then they should have fewer reserved spaces. The 5th floor parking is reserved for employees; so there is only 1 floor available for guest parking. Unable to access elevator from 5th floor parking garage door; card key does not work. August 18, 2014
Rated 5 out of 5 by Great stay! Had a great stay at Aloft Houston by the galleria. The staff was very responsive to any requests I had and the hotel has a great modern urban vibe in a great location! August 15, 2014
Rated 3 out of 5 by This hotel was moderate. Bar food selection was poor. I arrived at 8:30PM and was unable to order from the menu. Either the bartender just did not want to place the order or felt it was a pain to fill the order. I had almonds for dinner. August 15, 2014
Rated 1 out of 5 by Noisy rooms and lack of hot water This hotel has the thru wall AC units. Unfortunately some of the rooms the AC units are so badly maintained, it sounds like a plane is landing in the room. Hot water was also a major concern. Plenty of hot water in the evening, but complete lack of hot water during the morning. Engineer 'claimed' it was fixed, but after my second cold shower, I had to conclude the engineering either didn't come or didn't do a thing. I had to switch rooms twice during my three night stay. I've stayed in plenty of Aloft hotels, But I would not recommend this hotel to any work colleagues. August 14, 2014
Rated 5 out of 5 by Best Stay at Houston Galleria -Friendly staff -nice spacious rooms -better value than surronding hotels in the area -great for business travellers -excellent location August 11, 2014
Rated 5 out of 5 by Great Stay! Great stay, Megan at the front desk started my stay off with a HUGE smile and recognition of my status as a Lifetime SPG Platinum. She quickly got me in my room, it was an awesome stay. I would recommend that you go back to the old soap in the bathroom. The litte nasty "motel" square hard soap was terrible to use. I would also like to see pay for view movies in the room as well. Thank you August 7, 2014
Rated 5 out of 5 by Great Experience Wish the lounge could stay open longer. Closed at Midnight and there was nothing close to go to as an option. August 7, 2014
Rated 4 out of 5 by Modern & clean I enjoyed the atmosphere and the style of the hotel. I'd recomment the Wxyz bar and the barista - great knowledge of cocktails. Friendly service and extremely helpful staff. August 7, 2014
Rated 4 out of 5 by Nice and Neat The hotel meets my expectations! Close to events and reasonably priced, win, win! August 7, 2014
Rated 4 out of 5 by bussiness i really like the quite of the rooms. it gives more of a Private Atmosphere. August 4, 2014
Rated 4 out of 5 by Great location, Friendly, Responsive Staff, & Worthwhile The location is close to the Galleria mall, entertainment, food, and businesses. Staff are friendly and very service oriented, they try to make your stay simple and easy by responding to your needs. The rate is reasonable in comparison to other similar hotels within the area. New style of stay. August 2, 2014
Rated 4 out of 5 by Smokey Hi, I stayed on the 8th floor and twice I spoke to the front desk about cigarette smoke either from a room (~819-820 or the hotel service room) or from ventilation. Both times it seemed to be shrugged off. If it is the ventilation I hope someone will address the issue because the Aloft is billed as a non-smoking hotel. August 1, 2014
Rated 2 out of 5 by Disappointing Upon arrival to the hotel there was a line of disgruntled guest at the check-in counter. However, we were checked in with a quickness and promptly went up to our room. The room was very hot when we arrived and never fully cooled off, even at night. This left both my fiancee and I sweating throughout the night and waking up with nothing but a bad attitude and fatigue to show for. Also, we were locked out of the hotel elevators in the parking garage for some unknown reason for about a half hour. The key card access finally started working but sadly we were both left drenched in sweat. All of this was reported to the the front desk attendee only to have the answer of " there's nothing I can do about it, sorry." I will never stay at another Aloft hotel or anything affiliiated with W hotels. I do not recommend this hotel. The only thing that kept me from leaving was the excellent service Carly, the bartender, provided us. She was very professional and a joy to be around. July 28, 2014
Rated 4 out of 5 by Aloft July stay The hotel is in a good location just minutes from the Galleria. The rooms are as expected, clean, and functional. Staff was ready and willing to help with every need. Parking is Expensive and No shuttle service offered to Hobby. July 25, 2014
Rated 2 out of 5 by price vs quality I paid $324/night, and for that cost, I was disappointed. My room seemed worn and old. The rubber base was dislocating from the wall, the desk chair had stains on it, the grout in the shower was yellow/orange stained. Overall, it was not worth the price, and I have had much nicer experiences for far less money. July 25, 2014
Rated 5 out of 5 by Home Away From Home Aloft never disappoints me, and Houston was no exception. July 23, 2014
Rated 5 out of 5 by The Go-To Stay in Houston Conventiently located with a hip style and great service. July 22, 2014
Rated 5 out of 5 by One thorn in my sidae I have nothing but good things to say about my stay here, aside from one thing. I find it ridiculous and irritating that I am charged $16.00 per night, to park at a hotel I have paid over $100.00 to stay at. I am sure this is common practice in Houston, but that doesn't help. Fold the parking price into the price of the room. I was not advised of this charge prior to booking the room. Left a bad taste in my mouth. I doubt I will ever stay there again based on that. July 21, 2014
Rated 5 out of 5 by Houston Gallaria Only issue was several ladies of the evening passing through the venue , otherwise all was fine.. July 19, 2014
Rated 3 out of 5 by Good location in the Galleria area Overall it is a nice hotel. But don’t go to the bar. I guess the hotel pays the bartender to text on her phone for the 30 minutes that was there. July 18, 2014
Rated 4 out of 5 by Hotel different staff very good Staff was very helpful and frendly. different type of hotel. July 14, 2014
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