Rated 4 out of 5 by 737823 Convenient for PHX Airport
I stayed here one night before an early morning departure. Overall the hotel was very clean and well kept. Friendly staff quickly and efficiently checked me in. Will return next time I need to stay near Sky Harbor.
October 24, 2011
Rated 4 out of 5 by Vincos This One Could Change My Mind about the Brand
OVERALL IMPRESSION: I am all about full-service so the Aloft concept does not necessarily appeal to me. I chose this one simply based on price and convenience as we were arriving at PHX late in the evening and they offer a free shuttle. In honesty, this experience has changed my mind regarding Aloft - or at least, this property. It really feels like a full-service hotel with attentive, polite staff and has the design attractiveness of its big sister brand. . Especially the public areas were very attractive and comfortable. SPG RECOGNITION: Not much they can do here as rooms are cookie-cutter and service is minimal. Breakfast amenity is a cash allowance of 10USD/per which is plenty for a breakfast and snack to take away. THE ROOM: Attractive and functional. Coffee maker much appreciated. LOCATION: Just minutes from the airport. EXCEEDED EXPECTATIONS: Shuttle service is a great plus and I was very appreciative that the driver happily made an unscheduled stop at the Rental Car center on departure - saving us much time and baggage hassle. Although it was too cold to use it, I was pleasantly surprised to see there was an attractive outdoor pool.
January 6, 2013
Rated 5 out of 5 by CocoaBrown Friendly & Warm Welcoming
I booked a stay from July 4th-July 6th and it was amazing! My friend and I were greeted with smiles the moment we walked in by Glenn and another pleasant lady at the front desk. At the time of check in Glenn took the initiative to make sure our room was ready. My friend and I waited about 5mins before we received our room keys. As a courtesy, Glenn gave each of us a ticket for a free complimentary breakfast for each day we stayed at the hotel. The environment was extremely inviting and full of positive energy! At one point, Glenn even referred to me by my first and last name as I was walking through the lobby(talk about good rapport!). Due to a dust storm that took place July 3rd, the pool wasn't accessible for swimming... HOWEVER, they promptly took care of it and my friend and I were able to enjoy the water along with other guests. I did find it a little odd that I walked into my hotel room after leaving and the housekeeper was in there cleaning and remained in the room while my friend and I were trying to unwind. I do understand she was doing her job but I felt our privacy was a little invaded and she should have asked if we felt comfortable with her being present while we were in the room. Next time I will put the "Do Not Disturb" door knocker on the door knob to prevent unexpected happenings when returning to my room. Other than the awkward encounter, our entire experience was REMARKABLE! I would definitely recommend this location to anyone looking for an intimate getaway with great customer service!
July 13, 2014
Rated 3 out of 5 by sunny60 really nice modern hotel....staff, not so
love the room set up and decor. it was comfortable and quiet. we appreciate the shuttle to the airport. the desk staff forgot 2 different wake-up calls. and they seemed not too attentive. we asked about a $25 charge on the credit card with no answer provided. we each needed an early morning wake up call due to different flight times. they questioned our need of the calls and then forgot...
July 6, 2014
Rated 5 out of 5 by tim898 Long weekend in Phoenix
Just spent 3 nights at the Aloft and I can't fault this hotel. Called for pickup from the airport and the van arrived in less than 10 minutes. Staff were pleasant and I love the room layout. Comfortable room on the 6th floor and the bed is superb. As an SPG Platinum I chose the breakfast option and Aloft invite me to their coffee specials also. The W XYZ bar is great and the bar staff were friendly and the prices are good. No noise from the airport and although there are train movements nearby at night time the hotel was quiet.
I highly recommend this hotel.
February 11, 2014
Rated 4 out of 5 by rhino123 sleepless in Phoenix
hotel might have been a great experience if not for the party that lasted all night (at least until we checked out at 3:30 am). we were on the 5th floor about 6 rooms away from the patio area and the party could be heard clearly as soon as the air conditioner cut off.
May 12, 2014
Rated 4 out of 5 by Richard2013 Reliably good lodging in Phoenix
I travel to Phoenix every couple of months and usually stay at aLoft Phoenix by the airport. I enjoy the contemporary decor and well designed, comfortable room layout. The hotel staff is always friendly and helpful, and responds to my requests. The quick breakfast options are great. The pool area is small but well maintained and a welcome break in summer time. The workout room works well too. I wish the bar opened a bit later and the hotel offered more dinner options as there are no restaurants or hangouts nearby. That said, the hotel is centrally located and I would definitely recommend it as a base for visitors who plan on exploring Phoenix.
May 4, 2014
Rated 4 out of 5 by TimDC Construction behind hotel is a problem
Was awoken at 5:30 AM by the reverse gear warning alarm on trucks and earthmovers working on a construction site directly behind the Aloft. I'm guessing that construction starts that early because of the summer heat. The noise would stop periodically and then wake me again in a few minutes. I was getting up early anyway to catch a flight but it was still a nuisance to not be able to get a full night's sleep.
June 25, 2014
Rated 5 out of 5 by yuli2014 ELP to PHX to Kauai
Best place to stay in area. Great location
June 29, 2014
Rated 5 out of 5 by mari49 Exceptional Service
The personnel was very professional, and courteous. In particular Nancy, and Shayne took the time to listen, and explain any concerns we had during our stay. My husband and I visited this facility for the first time, and were very impressed with the clean rooms, lobby, pool, parking lot, and most important the Housekeeper staff really take their job serious, we congratulate Alicia. She is polite, and hard working. Congratulations for delivering exceptional service.
June 18, 2014
Rated 1 out of 5 by Upsetconsumer RudeStaff
I arrived at the hotel early and without even being prompted was advised that a room would be ready for me in just 20 minutes. So I chose to wait as I wanted to shower and freshen up, well after waiting patiently for 40 minutes I was surprised to learn that only two rooms would be ready and they we're given out to the guests who were on line before me. Had I been made aware of this from the outset, I would have simply left my luggage with a bellman and gone on to my meeting and changed in the lobby bathroom. Eventually, I asked to speak with the manager and she was rude, when I told her I was going to write a negative review, she responded back well what's the name of your company so I can write a review about you ! I also having just had my credit card data stolen due to the Target breach I asked if I could leave a cash deposit for incidentals and was told no, credit card only. I find it amazing that cash could not be an acceptable form of payment - biggest issue was with the manager. Rude very Rude
March 14, 2014
Rated 3 out of 5 by Viking23 Nice decor, staff needs improving
I stayed here recently while on a road trip. The rate was very reasonable and the hotel decor was very modern and trendy. The room was a bit small but was clean and had everything I needed. I liked the overhead shower although I wished it was more adjustable. And I was able to get in a morning workout at the fitness center before continuing my trip. The gym had everything I needed - good quality machines, weights, tv, towels, water, etc.
What began as a nice stay went downhill when some sort of a alarm sounded at around midnight. It sounded like a faint fire alarm down the hall. It very well could have been someone's car alarm but it sounded like it came from inside the hotel and it took close to an hour for the issue to be resolved.
What angered me most was when I went to the front desk to check out. The desk clerk seemed to be on a personal call. She looked over at me, rolled her eyes, placed her call on hold and asked what I wanted. I told her I needed to check out. She asked my room number and went back to her phone call. She printed my receipt and placed it on the counter without even looking up at me and continued her call. She never asked how my stay was or said thank you or anything.
If it weren't for that desk clerk I would gladly stay here again the next time I'm in town. I will note the gentleman that checked me in the evening before was very friendly and professional.
June 29, 2014
Rated 4 out of 5 by voxer13 Great Hotel
The hotel is pretty modern. You have music in the hotel and elevator. The breakfast bar is fantastic. I love the egg english muffin and burrito for breakfast. The hotel is directly across the street from the tram so it is easy access to everything. The only thing I wish is the TV would list what is showing. It only lists about every 11th channel as far as what is playing.
June 22, 2014
Rated 2 out of 5 by Jenny40 Not ideal
Hotel was clean. Room was basically clean. Towels were worn out and strings hanging. Pillow on bed had dried blood on it and it was NOT MINE. Notifed front desk and they replaced it. No bowl, bed or snacks for dog. Used coffee cups. Requested quiet location and instead got placed next to the club. Told first floor was fully booked. Not the case because I was the only one on the first floor.
Only good thing is the shuttle.
June 18, 2014
Rated 4 out of 5 by FlyerGuy Good Airport Hotel
Aloft hotels are wonderfully consistent, you know exactly what you will get with everyone, and they always deliver. In this case, Phoenix Airport does as well, with an excellent, no frill airport hotel. Nothing at all to complain about, decent service, great location, clean and functional rooms. Just don't expect anything beyond low frills.
June 24, 2013
Rated 3 out of 5 by MU18 Good airport hotel
The hotel is close the airport and has free shuttle service. Had to move twice duriing my stay due to issues with the safe in one room and problems with bodywash dispenser and shower door in another. Staffs at front desk were very helpful in finding a different room for me in both occations. Rooms with street views can be quite noise.
November 9, 2011
Rated 5 out of 5 by adventurer12 Great place to stay
This ultra-modern hotel was a pleasure to stay at. The staff was friendly, informal easy che-in, convenient to go section for salads, breakfast items for peple on the go. Hotel Room was clean, new...what a pleasure ! Will definitely stay at Aloft again.
October 27, 2012
Rated 2 out of 5 by ArizonaDave Billing Must be Fixed
On checkin, I mentioned that the directions to the hotel from the south took me 20+ miles out of the way and were not accurate - it was explained that they were aware of that... if so, change it!
The hotel is modern, I liked the rooms - comfortable and not the standard hotel set up that road warriors often get used to. On top of that, the free parking and airport shuttle are fantastic - I fly out of Phoenix often and this is a great option for early morning flights.
When I checked out I received an electronic portfolio that indicated I was charged $164 for what should have been $144. I called the front desk twice and I was unable to get anyone to answer my question. I left a voice message for return calls with accounting also with no response.
When I finally did get someone on the phone on my third try, they explained that I wasn't charged $164, it just looked that way on the portfolio. Having an accurate portfolio for corporate reimbursement should not be difficult, it should be standard. They had to recreate a new one so I could submit it for reimbursement.
In short - the hotel is great, but a lack of response on critical issues, too many excuses, and a lack of attention to important details will keep me from selecting this hotel in the future.
January 25, 2014
Rated 4 out of 5 by JamesfromBoston Great location and staff
My wife and I stayed the night of May 26, 2014 prior to leaving Phoenix after a visit to the Grand Canyon. I am a frequent traveler and am a AA Ex Plat (>100,000 flight miles a year). My wife and I loved our room and the staff were EXCELLENT. The young man on Saturday night was very helpful and took care of our numerous requests and questions on a timely basis. We had to leave the hotel at 4:00 AM for an early flight back home and we got our wake up call at 0300 and the shuttle left on time. The shuttle driver and his brother (Front desk) were friendly and very helpful, despite the early hour. The bed was very comfortable and we did not hear noises from our neighbors. I plan on staying at the this hotel on our future to Phoenix in a few months.
May 26, 2014
Rated 5 out of 5 by crazyboy Bar opened early!
Staff was incredibly nice as usual at Aloft hotels.
The bar tender and hotel manager were very happy to open the bar 30 minutes earlier than the normal 5pm start time. A+ for that nice effort.
If you are coming from the airport, there is a train that drops off right in front.
Three downsides about all Aloft hotels:
1) The shower water is soft water that leaves you feeling slimy. Whose idea was this?
2) The AC units are extremely loud.
3) The machines in the fitness room are cheap. Who decided they had to have Life Fitness machines?
April 19, 2012
Rated 5 out of 5 by Cinda08 Office Manager
Outstanding personnel - that's why we always stay at this particular location!!!
June 12, 2014
Rated 3 out of 5 by m2m2 Aloft Phoenix
I am generally a fan of the Aloft hotels.I've stayed at others and always enjoyed them,but unfortunately this location was not up to par.The room was old & beat up,and there was almost no sound-proofing.You could hear everything in the hallway and rooms next door. Also, the staff at the front didn't seem very familiar with SPG,& they didn't know what I was talking about when I went to check out with my GreenChoice vouchers.
May 30, 2014
Rated 2 out of 5 by BKSeven Front desk staff, why bother.
Front staff couldn't even tell me of a place near by for dinner. Bar tender must have had a bad day and the cleaning staff was so loud each morning starting before 8 am, like they wanted everyone up and out of their rooms. Won't stay there again.
June 6, 2014
Rated 2 out of 5 by jiggedy83 not up to par
I stayed at the Aloft Phoenix on business recently. I come to the area quite a bit, and am very familiar with most of the hotels. When I went to book recently, all of my usual spots were already full. So, I tried the Aloft. Based on the price, I was expecting much more. This hotel is a piece of crap, though. The rooms were small, poorly designed, and uncomfortable. The location is no good. The staff was awful. I'll never stay here again, and will be encouraging all of my colleagues to avoid it.
March 1, 2013
Rated 5 out of 5 by DH17 Great Phoenix location, awesome staff.
Repeat visits to this location, and have stayed at many other Aloft and Starwood properties. Always provide consistent and awesome experience. Have frequent business meetings in area, comfortable lobby area with plenty of seating nooks to prepare with colleagues, and after meetings each day a great environment to unwind in the XYZ bar. Very business traveler friendly. Great staff at the Phoenix Airport Aloft, always welcomed with a smile and tons of hospitality. Highly recommend Aloft, and the Phoenix Airport location.
May 2, 2014
Rated 3 out of 5 by amom Front desk unprofessional
Wish they were more professional. Only once was someone there when I was - 1st time she was outside smoking, 2nd time he was sitting at the food area looking at his phone, 3rd don't know where he was, last he was there. They didn't give me confidence that they were taking care of my stay.
AC was way too loud and blowing directly on the bed.
Shower head positioned so that you can't fully get underneath it, and low flow/pressure.
May 19, 2014
Rated 4 out of 5 by Suzanne85666 Great last minute find!
I found this hotel after being stranded at the airport. The staff was very friendly and accommodating. The room was clean and comfortable.
My only complaint was that it was a bit noisy. On the 6th floor, I could hear the street car bell and bell from the elevator. Next time I'll be sure to ask fro a room that does not face the street and is further down the hall. Thanks!
May 14, 2014
Rated 3 out of 5 by DAYNE919 Great for stylish, budget-minded traveler
My 2nd stay @Aloft. I agree with all who say its like being in a dorm, albeit chic & trendy. Room layout unique, altho the designers should have figured a way to fit in some drawers!
Right across the street from airport & SkyTrain - but they have a free shuttle. Convenient to light rail (across the street) to get to convention center downtown (3 stops away). Nothing in the area except a mini mart and the airport. Construction going on on the back side of hotel & the heavy machines start early. Had an adjoining room and the people next door sounded like they were in my room! (Avoid at all costs!) and the sun comes up at 5:30am and the blackout shades, don't - bring eye mask if u want to sleep in!
If u r there more than a day and need selection of food, use GrubHub (great Caribbean restaurant that delivered.)
Staff is great! Especially NANCY (front desk) and JOHN (shuttle)!!!
I would stay again but probably not at this location. Too remote. Good for an overnight because of close proximity to airport and Metro. So if ur flying in for biz and will be busy all day and nite and leaving next day, and want to save $150+ over downtown hotels, this is a great choice.
May 23, 2014
Rated 5 out of 5 by JJMay Great experience
Great place to stay. Staff is friendly. Rooms are comfy. The gym is very clean and well equipped.
May 21, 2014
Rated 5 out of 5 by AboutFace Pleasantly Surprised
We live two hours north of the airport. With an early flight, it is easier to stay in the area. We had never stayed at ALoft before. We were delighted with the service, the comfort of the bed, the courtesy of the shuttle driver and the easy parking. We will be using this hotel going forward!!
May 12, 2014