Rated 5 out of 5 by Karaoke47 WONDERFUL
I've been traveling out to Camden NJ every week for the past month or so. I make it a point to stay at the Philadelphia Airport ALOFT the night before flying back home. Easy and fast access to the airport.
The best thing about this hotel is the Front Desk staff. They are very professional, informative, and friendly. I look forward to my next stay.
March 23, 2013
Rated 3 out of 5 by Baabee Nice hotel but someone needs to clean the hallways
I enjoyed my stay though didn't seem the typical W quality. The bathroom was a bit worse for wear (missing grout, some mildew) and oh my gosh the hallway! I stayed on the 5th floor and I don't know what was going on bu the hallway really needed to vacuumed. I almost wanted to do it myself. A little noisy with traffic, but convenient.
March 28, 2013
Rated 3 out of 5 by Chris2309 Dingy Rooms and Bothersome Cleaning Staff
The sheets were unchanged. Found some hairs on the sheets. The sheets didn't feel fresh. The rug felt rough, like something sticky was spilled. The shower gel constantly dripped leaving a big puddle of gel on the shower floor. The gym was at disarray with towels strewn about. The water tasted as if it was filled from a garden hose.
January 8, 2013
Rated 2 out of 5 by SteveInPA Very rowdy crowd, and too little sound barriers
Perhaps it was the low price, or because it was the weekend, but this particular aLoft location attracted a seedier crowd, several of which spent two nights next door to me, and the party started around 3 am when they loudly entered their room and turned up their rap music and it didn't end until around 5 am, but the TV stayed on quite loud. Either thin walls or the fact that there was an adjoining door to this room made it seem like they were all (more than 2 adults) in my room. I should have complained because it was the same thing second night. Doors close with such a loud slam too, that it wakes you up out of a deep sleep. I was very tired for the 5-1/2 hour drive home after two nights of very little sleep, and sleep is the minimum you expect from any hotel establishment.
Lobby pool table was always in use, so couldn't play with my wife or teenage daughter we visited at nearby college.
If you go, request a room away from other people. Past experiences on week nights were much better.
February 15, 2012
Rated 5 out of 5 by LilJess Communication on amenities
If you are using Starwoods points to book a free night at this hotel, make sure you understand that airport parking charges are NOT included in the points exchange! I was misled to believe that when I chose the 10 day airport free park, it was not included upon arrival.
July 22, 2013
Rated 5 out of 5 by Aliceone1 Staff is wonderful
Very comfortable rooms and beds,convenient location to airport, free shuttle to airport, Angel is the staff member that is excellent at the front desk. Free bottled water each day and coffee. Sheraton across the street has a terrific breakfast.
October 21, 2013
Rated 5 out of 5 by WillTravel4Food73 Great Location and Friendly Staff
This was the first time I've traveled with my pets and the staff made every effort to make my "kids" as comfortable as I was. The staff has the best attitudes and service I've encountered to date. Thank you for making my weekend get-away one to remember!
November 22, 2011
Rated 5 out of 5 by Rowntree Lovely Design, Dog friendly
We love the Philadelphia Airport Aloft Hotel. We come every year for the Philadelphia Animal Welfare Society (PAWS) Mutt Strut. The amenities and locaation are great, and we appreciate the pet-friendly atmosphere.
October 28, 2013
Rated 5 out of 5 by MLHuggy Awesome Stay in Philly
This was my first time in Philadelphia. The Aloft hotel was great. The rooms are very clean, quiet, and comfortable. They also had a bar in the lobby that played good music, very contemporary. I will definitely stay here again.
March 15, 2013
Rated 4 out of 5 by CaliKai Surprise Hip Hotel with Modern Features
I was pleasantly surprised at this hip hotel by the airport. And I loved the price. Check in was simple, quick and painless. Staff were professional and accommodating. Loved the bar and lounge area. And thank you for the healthy food options. The pool needed attending, but there was a crowd in there that night; however, there were used towels on the floor. And the fitness center was too open to public. The room was immaculate, but the plastic-like curtains did not cover the whole window. Problematic. The bed was comfortable and the shower was great. So were the small amenities. This hotel is a very popular destination and had a younger crowd.
April 3, 2013
Rated 2 out of 5 by tham no spg recognition
room was nice. great location. rude staff (erica) and didn't feel very welcomed. doesn't feel like most spg hotels at all.
March 27, 2013
Rated 5 out of 5 by Oyebright Had a blast
It was my birthday. Had a great time. The front desk made you feel welcome from the moment you stepped in.
August 31, 2013
Rated 3 out of 5 by Fees Extra charge for parking.
This facility charges $7 for parking - even though there were plenty of space.
October 12, 2012
Rated 3 out of 5 by Lousycsexp Not much rest
The positives - Front desk staff was very friendly. The hotel was modern, clean and great music in the lobby.
The negatives - No bath towels were provided in our room. And no one on staff at 10:00pm that could bring us any. The moron in the room next to ours kept calling someone on the phone screaming and swearing at the top of his lungs. This was after 10:30 and continued for an hour. I finally dozed off around 12:30 to be interrupted constantly by people chatting and laughing while waiting on the elevator. We had a room right next to the elevator and until it was time to get up at 3am the noise was constant. The hotel was not full so why they put us there is beyond me. We had dropped my son off for college and had a 5:45 flight out the next morning. We didn't check in until 9pm and were exhausted. After having a cocktail at the very cute bar, we headed to bed for what we hoped to be a quick but good night's sleep. Now, I wish that I had gotten dressed, dragged myself back downstairs to the front desk and insisted that they give us a quieter room (with bath towels). I did like the proximity to the airport. The cost was not cheap ($120+ or 7000 points) so basic services should be provided. The driver the next morning on the shuttle bus (that serves all 3 Sheratons) was not pleasant at all.
September 3, 2012
Rated 3 out of 5 by morrissey8 Recent stay
I travel frequently 10x per month. i recently stayed here as a first time starwood customer. the facility is nice, different decor. However I was disappoineted in the cleanliness. Empty coke bottle on side of bed upon arrival. Room was obviously not vaccuumed. Disappointed in the lack of cleanliness!
May 15, 2014
Rated 5 out of 5 by JK111 great service!
great location and great service as always from Aloft
May 20, 2014
Rated 5 out of 5 Great Staff!
I booked my ticket through one of those online booking sites (not directly with SPG) and found, when I arrived, that I did NOT have a reservation. Well, Philly seemed to be booked up! Danielle was amazing, not only did she find a room for me - but managed to help a number of other folks that had the same issue ("ghost booking") by finding them other rooms (let me tell you that was not an easy task!). And, she did it with an amazing attitude. I was very impressed.
Regarding the hotel, I was very pleased. The room and the entire facility were clean, cute and, well, fun! I will certainly look at staying at aloft again! Very good value!
June 21, 2013
Rated 4 out of 5 by Angel01 Angel Woodward is the BEST!
I stay at a Starwood hotel weekly and continue to come to the ALoft Hotel in Philadelphia airport for one reason and one reason alone...Angel Woodward. She has been the most accommodating person I have encountered in the Starwood system and she continues to exceed my expectations every visit.
May 13, 2014
Rated 4 out of 5 by Elsal66 pleasant surprise
A family member recommended the hotel. It was definitely value for money. The employees were excellent. The service also. We like the modernistic vibe of the hotel, the décor, etc. We would definitely stay in Aloft Hotels again, worldwide. The biggest problem at the Philadelphia hotel is the automatic parking gate at the exit. That needs a LOT of work.
May 11, 2014
Rated 2 out of 5 by home77 Room was Dirty
There was sticky stuff on the "window" between the shower and room. The grout in all of the tiles was dirty. There were rust stains and water stains in the shower. I took a lot of pics. This is definitely the worst SPG property that I have stayed at. Not sure if poor construction or poor cleaning and maintenance as to the tile but someone needs to clean everything and re-seal it all multiple times to make it easier to clean. As for the nasty stickiness on the windows, there is just no excuse for that. I was very disappointed with my experience. It also seemed like the hotel staff were letting the general public in to use the pool, which was kind of weird.
August 28, 2013
Rated 1 out of 5 by snice37 So Much Potential...yet so dirty.
I love the concept of this hotel and have stayed at a location in the NW, however, this location was filthy. The room had some substance smeared down the walls of an extremely small room. Hand prints on the flat panel TV, hair on the floor of the bathroom, food substances on the tables, wallpaper pealed off the walls. When I decided although I was only going to be inside the facility for 6 hours, I was going to report the problems to the front desk. I went down and found one extremely helpful young desk clerk literally checking-in one hundred people all by herself. I would never recommend this hotel nor would I stay there again.
October 29, 2013
Rated 2 out of 5 by Tucci Overpriced & not for families
I get the concept. The lobby is more modern and the WXYZ shop was a nice touch. But the rooms are really only for one person. A tiny clothes rack. Cramped space. And a big mistake - no tub. You have to tell people that. I have a one year old and was going to a wedding. Could not even wash her in the sink that was tiny too. It's more like an overnight car on a train than a hotel room. Which is fine for under $100 but not when you get more space and amenities for $10 less across the street. Bathroom grout seemed dirty. Poor color choice. And had to pay for parking???? Plus wait in a long line to get out of the gate. Awkward stay.
November 18, 2013
Rated 2 out of 5 by Postie Sad stay
Have stayed here several times. Also stayed in same chain in Franklin, TN. Won't stay in either again because of laziness on staff part. Stayed two nights because we had serious meetings in New York City. I booked first night through Orbitz...how am I supposed to know that "accessible" means a danged handicapped room??? Seriously??? So we had an uncomfortably low bed and a messy wet shower and bathroom with a door that did not stated closed. No privacy at all. Staff, except for the bar tender was nt helpful or flexible at all. Very disappointed because we had loved our stays before. Not much chance of our going back there again.
September 16, 2013
Rated 4 out of 5 by him14 employees make the difference
I am really upset at myself for not remembering every employees' name that i encountered during my stay. They were quite exceptional. I do remember a young lady by the name of Grace who checked us in and and provided us with some great local options. Her whole demeanor was very pleasant and welcoming. Also there was another lady who checked me out at approx 4:30a. She had dreadlocks. Her demeanor, at that time in the morning!!, was equally as pleasant and she was very thorough when answering all my questions. The alofts are exactly the same all over the world, the staff in Philadelphia made this stay world class for me. Thanks.
September 29, 2012
Rated 4 out of 5 by NMags14 Enjoyable Stay
My friend and I stayed here for the Made in America concert that was happening over Labor Day Weekend. It was convenient to take the train to the airport and then into the city, we didn't mind at all. The only thing I would say is that after our first night, we had left the hotel room around 1:30pm and when we got back at around 10:00 pm our bed wasn't made and our towels were never changed. We followed the instructions on the sheet we were given. None the less that was just a minor tweak and it didn't spoil our fun. I would definitely stay here again. The front desk person in the morning was wonderful as well; very helpful!
September 6, 2012
Rated 1 out of 5 by JShaub Property is worn, dirty, beat up and lacks routine maintenance.
I was very disapponted with the Philly ALoft. I have stayed at others but will never to back to Philly location. Carpet badlly stained, holes in walls, could not control AC, shower wall was nasty from leak.
May 12, 2014
Rated 3 out of 5 by das11 Modern stylings are appreciated
Upon check in my room was immediately switched as requested (from 2 double beds to 1 king). There were several areas of what appeared to be dried blood on the carpet under the bed platform which I did not notice until the evening. I reported this to the front desk staff who indicated she would bring it to the attention of a manager. I did not request a room change as the stains were not in my walking path. No manager followed up with me so I do not know if the matter was reported or not. There are no snacks served at the bar, which I found unusual and inconvenient, so I purchased a bag of Doritos from the nearby snack bar.
May 28, 2013
Rated 3 out of 5 by Tiff08 Hotel is adaquate
I prefer the Mt Laurel, NJ Aloft to the Philly Airport aloft. The staff is not as friendly as Mt Laurel.
It is very close to the airport as well as the Stadiums and areas.
This Aloft charges $12 for parking. The gate to get out doesn't usually work with your hotel room key as it should.
May 7, 2014
Rated 5 out of 5 by Robert33 Sweet & Awesome
Awesome stay, however we did have a few bumps in the road with the rooms, bu t the staff exceedingly, and swiftly corrected the two problems. Kudos to the staff, they jumped right on it. I had a cracked mirror in the room when we checked in, and they moved us to another room. We go to the other room and there was water from someone turning off the refrigerator over the bathroom floor, but the housekeeping personal was a few doors away and was highly glad to take care of it for us. The carpet was a little wet, and the housekeeping personal left a few bathmats to keep our feet dry. Great staff, but overall a good stay.
May 29, 2013
Rated 4 out of 5 by DougMEM aloft PHL not what I expected
I have stayed in a couple of other aloft hotels and they created an expectation of level of service, particularly in the "wxyz" bar/lounge.
What I found in PHL was a good bartender who knew some of his regulars well and could mix a good drink, but the facility had none of the bar food I had expected. The only option on a rainy night was to pay for a cab to a restaraunt or eat something from the onsite market. I was really hoping for something hot and tasty instead of cold and pasty. I also got some song and dance bout "changing the menu".
At least the next night I was able to order pizza and have it delivered.
July 25, 2013