Rated 2 out of 5 by Samford2013 Samford parent
This hotel is in a good location. The common areas were dirty and the staff in the xyz or whatever where you can buy sundries rude. The rooms are not comfortable at all. Hard beds, loud air conditioner, bad lighting, the switch for the over the bed lights are only on one side and on the same switch. Who came up with that? There is one desk chair and that is it. I couldn't find one piece of paper or any information on the hotel in the room. The front desk was fine but not really pleasant. I think they missed the mark on chic and stylish. It's more like cheap and uncomfortable. Not to mention overpriced. I would not recommend
February 16, 2013
Rated 2 out of 5 by sk12 Not accomadating
I travel quite a bit for my job. This particular stay was quite unpleasant as I was put next to the elevator. The elevator itself was so loud and I was very sick that night. When I called to finally ask for some ear plugs or something to help, I was told the hotel did not have any ear plugs and that was all they could do. No offer to switch rooms. I was very sick all night and did not get much sleep for an early morning conference. This is a dissapointment as I know that the hotel is suppose to have high standards but even when I check out and said I had a terrible stay, the person working the front desk just said sorry.
January 27, 2013
Rated 3 out of 5 by swinkel Great location, problems with the room
The location of the hotel was great, but the room needed improvement. 1) The refrig sounded like a broken lawn mower 2) lighting in room was too dark at night, and the hotel kept saying I chose the green option for housekeeping which I had not. At check-in I specially mentioned I needed housekeeping each day since I was traveling with 2 small children. Housekeeping was provided on the first day, but not on the 2nd or 3rd. This is especially annoying since I was sick and called down and explained that I would need more towels. Towels arrived late that night and my room was never cleaned!
January 16, 2014
Rated 3 out of 5 by MXR007 Noisy environment - needs radical re-engineering!
This hotel has nice upscale features but far too much ambient noise to be sleep friendly. Our room was on the top floor and was inundated by the constant white noise drone of machinery like an electrical power generator. In addition the outdoor seating for the downstairs bar echoed the conversations through our 5th floor window until the bar closed at 1:00 AM. The white noise in the bar area on the first floor was deafening during happy hour and made it almost impossible for me to hear the check in clerk at the central desk. The stark concrete design might be trendy and edgy but lacks when it comes to noise abatement and control. I was on a business trip and needed to be on call at 8:30 AM each day to make setups and sell merchandise; the lack of sleep was not helpful in the least. Your interior design staff needs to rethink the interior of the main lobby entirely to get rid of the echo chamber white noise effect and the machinery space noise on the top floor. I doubt we will darken the doors of any Aloft hotel in any corner of this planet if this is the design standard used for each hotel in this franchise.
April 14, 2014
Rated 5 out of 5 by BamaMom B-ham close to Summit in Soho!
Great hotel, modern and clean!!! Loved the location and the accessibility. Very cool, but not too cool for us regular folk!
April 13, 2014
Rated 3 out of 5 by Happy4 Nice hotel but housekeeping needs to turn on a vacumn
I really like the hotel and the staff were very nice. I love the clean line modern look. My experience would of been so much nicer if when you walk onto the elevator the floor was clean. The floor was so dirty with lint and dirt and stains on carpet! Then we got off onto the 3rd floor same thing filthy floor lint and dirt all the way down the hallway. Our room was nice and looked clean but then the bathroom floor was dirty which grossed me out. I prefer to get out of the shower and NOT step in dirt and lint. I took tissue and picked up lint and took a hand towel and mopped up the floor myself. I purposely left stuff on the floor in our room buy the beds the next day to see if someone would vacumn, but no they made the beds but did not vacumn the floor. The entire weekend the same dirt and lint was on the hallway floor and elevator. Can't someone see the floor needed vacumning. We were in room # 321
March 31, 2014
Rated 2 out of 5 by TATT Great location
This hotel is in a great location but is very poorly run.
April 10, 2014
Rated 2 out of 5 by newcher1 Disappointing Room to say the least
While Amanda (the front desk person) and Ray (the service guy) were wonderfully attentive, the room and general condition of the facility was disappointing. In the advertising, it states to "leave your charging devices at home...they have a central station that would charge every type of electronic device". When we got in the room, it turned out that it was a unit that your chargers plugged in. Good thing we actually did bring ONE charger. The walls in the 5th floor hallway were scratched all along where the people had run their luggage and needed repair. Our room had both the safe & coffee pot broken and needed repair. The room had a view of the police station/jail. No I will not be staying there again.
March 20, 2013
Rated 3 out of 5 by TimW2 Alright experience in Birmingham
Fairly decent stay with only a few complaints:
-Refrigerator didn't work and it took an entire day to get it fixed, which caused some of our food to go bad
-Didn't enjoy having my three nights on three separate reservations, which meant every morning we got an early morning knock on the door asking when we'd check out and we had to reactivate our keys every day
-I've received no less than 10 emails in the week since my stay (and three emails in the days leading up to my stay) asking me for surveys, special deals, and other items. Email overload is not something I was expecting.
September 26, 2012
Rated 5 out of 5 by dbackes610 Great Hotel and Excellent Staff
My arrival, check in and stay were wonderful. Staff was extremely friendly and knowledgeable about the area. Cant wait to return!
April 6, 2014
Rated 3 out of 5 by Mrsmac1992 Ok, but not great
I stayed in an Aloft in Richmond, Va back when it was new and it was clean and comfortable. This trip was to Birmingham, Al and I thought I would have the same experience, but the hotel there was not very clean. My room had stains all over the carpet, the bathroom was clean-ish, but not clean. I had dirt on the sink and the tile had some soap scum in the shower and there were water spots (pee???) near the toilet. I had to wipe off the television as the cleaning staff had smeared it. I did use the work out facility and it was absent of towels and the lobby tables were filthy.
July 26, 2013
Rated 2 out of 5 by remoore97 kBirmingham
Your beds have become some of the most uncomfortable I have ever slept in.
April 6, 2014
Rated 5 out of 5 by Hurricane What a pleasant surprise!
This hotel is a cut above, especially for the price. The staff was very attentive and knowledgeable and also very young. We loved the modern decor and cleanliness. We really enjoyed the bar as well as the other amenities. 5 Star stay for us, all the way!
April 10, 2012
Rated 5 out of 5 by Susan301 Great Stay!
I stayed in the Homewood location for 3 nights. I was attending a wedding in town. I grew up maybe 6 blocks from the hotel. It was great! The area was great! The staff very nice. We had one hick up with hot water on Saturday afternoon. The hotel was quick to make amends. Housekeeping could use a boost. They would forget to finish - left pillows out of the cases the first night and didn't replace coffee. I figured inexperience and it can be corrected. My pup loved it too. We were both comfortable and safe at any time of day we were coming and going. Will be back.
April 9, 2013
Rated 5 out of 5 by steve1623 This hotel had the features I like
The room was just the right size , the location was great, the staff helpful and the design of the room was different than most hotel rooms and very attractive.
April 29, 2013
Rated 2 out of 5 by EHW4 All style, no substance.
We've stayed at other Aloft properties and had high expectations for the Birmingham location. The lobby, bar, and rooms are as beautiful as expected. Service at the bar was excellent. Unfortunately the walls were paper-thin, the shower's water lukewarm at best, the beds hard, and the room unprepared for our arrival (e.g. three towels, four guests). Great location, but I can't recommend it for any other reason.
March 10, 2014
Rated 5 out of 5 by Brock Best hotel in Birmingham
Stayed here a dozen times and always experienced attentive staff and clean rooms.
April 28, 2013
Rated 5 out of 5 by Oldsmobile2014 Great hotel experence!
This hotel makes is business travel fun and convenient! Great location.
March 31, 2014
Rated 5 out of 5 by LKR66 Very comfortable hotel!
I was really impressed with the staff. Very nice and helpful. The beds and pillows were super comfortable.
March 29, 2014
Rated 5 out of 5 by Maxwell28 Superb staff
The service was exceptional.
March 30, 2014
Rated 5 out of 5 by Maddox FAV Hotel
Our very favorite hotel in the area. It's an hour's drive outside of our final destination for visiting the area, and we're happy to drive it to get there. Staff is so welcoming to our little four-legged baby boy. Amenities are concentrated in all the right areas. LOVE the huge shower. Only one problem: TVs at the XYZ bar are too small to enjoy. And the 4 larger TVs on the opposite wall which would do well enough are put together as one screen and whatever you're watching is broken into 4 slices - really hate that effect - only good for music videos. During game season those TVs should be separated so they can be enjoyed. But that didn't ruin our stay, though - just meant we had to stay in our room to be able to enjoy watching football.
September 16, 2012
Rated 5 out of 5 by suzann Grateful for a clean and convenient place to stay
We really enjoyed our stay here! The staff was super accommodating and friendly. I was grateful for the clean rooms and the convenience of being able to walk to restaurants and shopping. We appreciated the way Gareck at the front desk listened to our needs and found us a room that was perfect. We will definitely stay here again when visiting Birmingham!
March 12, 2014
Rated 4 out of 5 by gup7 Overall Good - only a few downsides
Staff were very friendly and accomodating. This, plus the nice room, are the major upsides of the hotel. The bar and lounge are nice as well.
The biggest downside for me was that when I got on the elevator to go to my room around 11pm there was vomit all over the inside. I alerted the front desk. Unfortunately when I used the same elevator to come down the next morning it still smelled of vomit and you could see streaks on the hastily cleaned panels.
Other minor downside - no shuttle to or from the airport. Costs about $20 for a cab.
August 7, 2012
Rated 3 out of 5 by NewYorkCityboy Worst experience in a long time.
Closet space and lack of drawers make it difficult to unpack anything. Lighting at wash basin is directly overhead, making for terrible utility. No room service at all. Parking was awful. Several nights of my 4 night stay, despite valet service, I had to drive around to find a place to park because no one was available in the front to take my car, so I moved on rather than blocking traffic behind me. I wound up parking several blocks away. Staff at desk were reluctant to offer anything but an apology for the dreadful parking situation until I persisted. I would probably stay some place else but, this is where my company books when I travel. Adult films in room cater only to straight clientele. If you are gay, you are out of luck for this kind of entertainment.
August 21, 2012
Rated 1 out of 5 by Pamala39 Disappointing
1-Star based purely on other Starwood Brand Hotels. Let me first start out by saying we LOVE Starwood Hotels!!! We go out of our way to stay in one of their brands. We have stayed at Starwoods internationally and throughout the USA. This, however, was our first and LAST stay at an ALOFT. Below standards of Starwood Hotel brand...guest service personal friendly (Garrett at the front desk is so friendly and sincere!!! ALOFT's main attribute as far as I'm concerned!) -yes: affordable -yes: pet friendly -yes: free parking and internet -yes, yes!
But ALOFT is all down hill from there....noisy hallways, not enough sound proofing in the rooms so outside/hallway traffic easily heard (which is great when your traveling with a 20# watch dog -note: this is said dripping in sarcasm!). In fact, the rooms and hotel walls are so poorly insulated that I could hear wind chimes from a neighboring apartment complex balcony!! Also, the housekeeping staff and management, I have to assume is subpar! As evidenced by: Not enough help at the front desk (poor over worked kid was trying his best to hold down the fort!). Elevator and other floors were covered in debris, hallway walls are marred from guests toting their own luggage to their rooms (there is no bell hop). First we were given a handicap accessible room without being told so we had to schlep our way back to the front desk, dog and baggage in hand. Then we were given a dirty room (i.e., hair and makeup in a "made-up" bed") and move to another (dirty) room (yes, that was the 3rd room!!!) that had some unknown substance that was hopefully "spilled" on the bench seating in the room. TV not movable (only viewable from bed), seating for ONLY one at the desk, and shampoo/bodywash/conditioner in "green" dispensers in the showers. This is a nice touch trying to be "green" and all, but, I can't help but wonder about how sanitary this considering the obviously blatant lack of care of the housekeeping staff. I could go on -but, I'll end my comments by saying the ALOFT was TOTALLY DISAPPOINTING!!! I would sleep in my car before I EVER stayed at the ALOFT in Birmingham again.
December 29, 2012
Rated 5 out of 5 by Caron60 Creative design features
Immediately we recognized a modern, fresh, colorfully creative atmosphere that was welcoming and alive. Check-in and out was flawless. We especially liked the option for no maid service in exchange for a $5 voucher to be redeemed for food or beverage items. The room layout was very cool with tons of electronic hookups. The only blip came at bedtime when the noise level in hallways and next door kept us awake for hours. A sound machine would be a welcome addition to this otherwise super chic accommodation.
September 30, 2013
Rated 5 out of 5 by L2sail A delightful surprise
We needed a one night get away and wanted to be somewhere we could walk to restaurants, shopping and a great coffee shop for Sunday morning. We found all that in this area of Homewood. Aloft is the perfect hotel in location, price, service and accommodations. The manager was extremely courteous and helpful with a reservation issue. We will definitely come back and will spread the word!
February 17, 2014
Rated 3 out of 5 by Bterry Please clean the floors
We have stayed at Aloft many times and we have always been pleased, however, the cleanliness was lacking during our previous stay. The floors eveywhere, hallways, elevators, etc., were dirty and looked as though they had not been vacuumed for days. We had glasses outside our door when we checked in that remained camped outside our door until we departed the next morning. Aloft is a good hotel but attention to detail needs to be worked on. Beds were comfortable. Also only two or 3 HD channels available.
February 25, 2013
Rated 3 out of 5 by sleepyguest Very Noisy
Stayed here for two nights for a wedding in town.
Our room was not very well insulated from outside noises. We could hear everyone up and down the halls talking, and in the morning the cleaning staff was very loud on the floor while we were trying to sleep.
Also, the room had white stains on the bottom of the black roll up curtains, and we noticed it in another room that we visited too.
February 10, 2014
Rated 1 out of 5 by Rid59 Room not available
I checked into hotel at 3:00. The room wasn't ready. I indicated that I had a 4:00 meeting and needed to get into a room to change and get ready. I didn't get into my room until 3:40. Turns out the delay was associated with a gift basket being transferred into my room.
Was not happy at all. Was very late to meeting due to a transfer of my gift basket . I understand when a room isn't ready, but this reason was unacceptable. Have stayed at this hotel in the past and never had a similar issue
August 8, 2013