Rated 5 out of 5 by MiaDavid4 I. Sanchez
Convenience, Personnel touch
May 20, 2013
Rated 2 out of 5 by NewYorkCityboy Absolutely no amenities.
1. Very limited closet space and no drawers whatsoever in any of the rooms. I don't know how 2 adults could share the meager storage space in these rooms. You must learn how to live out of your suitcase.
2. Lighting is not very good.
A. Vanity lighting over sink is directly overhead.Whatever happened to lights in front of you, to both sides, for even lighting?
B. Ambient soft lighting switch is on the far side of the room so you must walk all the way around the bed every time you want to flip the switch.
C. Lighting in the toilet/shower area is dim. While standing at the toilet, you create your own shadow interfering with visibility.
3. No room service.
4. Plastic cups and pencils in room instead of real glassware and pens.
5. A. Bad remote control for TV. I had to request a new one.
B. TV is very slow to respond to channel changes.
C. Adult entertainment channels are geared ONLY for the straight audience. You are totally out of luck if you are a gay man.
6. Shower was difficult to adjust. Either you like your shower very hot or very cold. Somewhere in the middle range it seemed that only the hot water was on. With a small adjustment, the cold came RUSHING OUT.
7. Noisy. I had the first room on the second floor. Noise from the conference room parties and the lounge below were so noticeable that I had to close the hallway door for a bit of silence.
8. No one at front desk to greet me when I arrived. Granted, it was late in the evening, but how can the front desk be left unattended?.
9. Housekeeping. I asked for some extra towels to get through the week since I opted for the green service. Before I even got to use them, they were removed the next day.
This is a bare bones hotel pretending to be a slick New York style loft hotel. I am from NY and believe me it is none of that. Whoever designed the hotel and it's facilities, clearly has NEVER STAYED HERE!
I stay here because my company arranges the booking. It is not my choice. I am working on getting them to change my accommodations.
This hotel may be fine for single day stays, but I was there for a full week. I have stayed here before and it has always disappointed. If you are a seasoned traveler and are use to good hotel amenities, this is NOT the place for you. I do not recommend this hotel while staying in Birmingham.
June 9, 2013
Rated 5 out of 5 by heidib Aloft's New Style New Approach is Refreshing!
New Year's Eve in Aloft Birmingham was great. Michael's (the restaurant) served up a tremendous meal--Cinnamon Rolls served while waiting for dinner were THE BEST!! Service and Food was Tremendous. Aloft Staff really seem to love where they work and pass their excitement to the guests. Re-Fuel is a superb approach for today's traveler--providing 24/7 access to food and beverages. Modern design of the hotel room gives even today's older traveler a little pop and something different from the traditional hotel. Love Aloft. Will stay again! We were just traveling through and it happened to be New Year's Eve. We really enjoyed!!
January 2, 2014
Rated 2 out of 5 by sk12 Not accomadating
I travel quite a bit for my job. This particular stay was quite unpleasant as I was put next to the elevator. The elevator itself was so loud and I was very sick that night. When I called to finally ask for some ear plugs or something to help, I was told the hotel did not have any ear plugs and that was all they could do. No offer to switch rooms. I was very sick all night and did not get much sleep for an early morning conference. This is a dissapointment as I know that the hotel is suppose to have high standards but even when I check out and said I had a terrible stay, the person working the front desk just said sorry.
January 27, 2013
Rated 5 out of 5 by Muriel41 5 Star Hotel
This 5 Star Hotel has everything that the travler would expect of their own home.
November 3, 2014
Rated 2 out of 5 by Kay4 3 guests for wedding weekend
We rented 4 rooms for 7 people for a total of 8 nights for a wedding weekend. When one our party arrived late (confirmed late arrival) their room had been given away. This couple had specific reasons for renting the room given away, which included a balony. They went to another hotel. We had planned for months for the family to be in the same hotel since we all live very far apart.
My room had light bulb out over the bed. (The one light switch on only one side of bed to turn on lights over bed was irritating.) The bathroom toilet/shower area had no door or usable door. The toilet seat was loose so that you felt like it might come off when used! There was no comfortable chair or sofa, only a bench/desk chair to sit on. The lobby was so LOUD in the evening, conversation was impossible.Hang up clothes space in a room with a king bed was not big enough. The snack bar was outrageous in price for what was offered.
October 12, 2012
Rated 3 out of 5 by swinkel Great location, problems with the room
The location of the hotel was great, but the room needed improvement. 1) The refrig sounded like a broken lawn mower 2) lighting in room was too dark at night, and the hotel kept saying I chose the green option for housekeeping which I had not. At check-in I specially mentioned I needed housekeeping each day since I was traveling with 2 small children. Housekeeping was provided on the first day, but not on the 2nd or 3rd. This is especially annoying since I was sick and called down and explained that I would need more towels. Towels arrived late that night and my room was never cleaned!
January 16, 2014
Rated 3 out of 5 by FamilyTraveler16 Not for families
Due to the layout of the guest rooms, I would not recommend this for families. Specifically, the bathroom has a sliding door that doesn't completely close and a frosted window between the guest room and the shower.
The first time I stayed in this hotel the toilet was clogged, and not in a way that housekeeping should have missed. This stay, there was a condom wrapper and other trash on the floor in the room. (I also find it odd that they sell "personal lubricant" in the lobby)
The pool table in the lobby and the good restaurants in walking distance are positive aspects of this hotel.
May 26, 2014
Rated 3 out of 5 by TimW2 Alright experience in Birmingham
Fairly decent stay with only a few complaints:
-Refrigerator didn't work and it took an entire day to get it fixed, which caused some of our food to go bad
-Didn't enjoy having my three nights on three separate reservations, which meant every morning we got an early morning knock on the door asking when we'd check out and we had to reactivate our keys every day
-I've received no less than 10 emails in the week since my stay (and three emails in the days leading up to my stay) asking me for surveys, special deals, and other items. Email overload is not something I was expecting.
September 26, 2012
Rated 3 out of 5 by Mrsmac1992 Ok, but not great
I stayed in an Aloft in Richmond, Va back when it was new and it was clean and comfortable. This trip was to Birmingham, Al and I thought I would have the same experience, but the hotel there was not very clean. My room had stains all over the carpet, the bathroom was clean-ish, but not clean. I had dirt on the sink and the tile had some soap scum in the shower and there were water spots (pee???) near the toilet. I had to wipe off the television as the cleaning staff had smeared it. I did use the work out facility and it was absent of towels and the lobby tables were filthy.
July 26, 2013
Rated 5 out of 5 by Hurricane What a pleasant surprise!
This hotel is a cut above, especially for the price. The staff was very attentive and knowledgeable and also very young. We loved the modern decor and cleanliness. We really enjoyed the bar as well as the other amenities. 5 Star stay for us, all the way!
April 10, 2012
Rated 4 out of 5 by JC3561 Relaxing Stay!
This was my second stay at the aloft in Birmingham. The entire staff (front desk, bartenders, housekeeping) were all extremely friendly and welcoming.
My trip was business-related, so after a long day, it was wonderful to discover the addition of Michael's Restaurant to the hotel. I had originally planned to revisit a couple other restaurants from previous Birmingham trips, but once I experienced Michael's, I returned the following two nights!
The free self parking was very convenient--I never had an issue trying to find a parking spot when returning each night.
March 30, 2014
Rated 5 out of 5 by Susan301 Great Stay!
I stayed in the Homewood location for 3 nights. I was attending a wedding in town. I grew up maybe 6 blocks from the hotel. It was great! The area was great! The staff very nice. We had one hick up with hot water on Saturday afternoon. The hotel was quick to make amends. Housekeeping could use a boost. They would forget to finish - left pillows out of the cases the first night and didn't replace coffee. I figured inexperience and it can be corrected. My pup loved it too. We were both comfortable and safe at any time of day we were coming and going. Will be back.
April 9, 2013
Rated 5 out of 5 by steve1623 This hotel had the features I like
The room was just the right size , the location was great, the staff helpful and the design of the room was different than most hotel rooms and very attractive.
April 29, 2013
Rated 5 out of 5 by Brock Best hotel in Birmingham
Stayed here a dozen times and always experienced attentive staff and clean rooms.
April 28, 2013
Rated 5 out of 5 by Maddox FAV Hotel
Our very favorite hotel in the area. It's an hour's drive outside of our final destination for visiting the area, and we're happy to drive it to get there. Staff is so welcoming to our little four-legged baby boy. Amenities are concentrated in all the right areas. LOVE the huge shower. Only one problem: TVs at the XYZ bar are too small to enjoy. And the 4 larger TVs on the opposite wall which would do well enough are put together as one screen and whatever you're watching is broken into 4 slices - really hate that effect - only good for music videos. During game season those TVs should be separated so they can be enjoyed. But that didn't ruin our stay, though - just meant we had to stay in our room to be able to enjoy watching football.
September 16, 2012
Rated 4 out of 5 by gup7 Overall Good - only a few downsides
Staff were very friendly and accomodating. This, plus the nice room, are the major upsides of the hotel. The bar and lounge are nice as well.
The biggest downside for me was that when I got on the elevator to go to my room around 11pm there was vomit all over the inside. I alerted the front desk. Unfortunately when I used the same elevator to come down the next morning it still smelled of vomit and you could see streaks on the hastily cleaned panels.
Other minor downside - no shuttle to or from the airport. Costs about $20 for a cab.
August 7, 2012
Rated 3 out of 5 by NewYorkCityboy Worst experience in a long time.
Closet space and lack of drawers make it difficult to unpack anything. Lighting at wash basin is directly overhead, making for terrible utility. No room service at all. Parking was awful. Several nights of my 4 night stay, despite valet service, I had to drive around to find a place to park because no one was available in the front to take my car, so I moved on rather than blocking traffic behind me. I wound up parking several blocks away. Staff at desk were reluctant to offer anything but an apology for the dreadful parking situation until I persisted. I would probably stay some place else but, this is where my company books when I travel. Adult films in room cater only to straight clientele. If you are gay, you are out of luck for this kind of entertainment.
August 21, 2012
Rated 1 out of 5 by Pamala39 Disappointing
1-Star based purely on other Starwood Brand Hotels. Let me first start out by saying we LOVE Starwood Hotels!!! We go out of our way to stay in one of their brands. We have stayed at Starwoods internationally and throughout the USA. This, however, was our first and LAST stay at an ALOFT. Below standards of Starwood Hotel brand...guest service personal friendly (Garrett at the front desk is so friendly and sincere!!! ALOFT's main attribute as far as I'm concerned!) -yes: affordable -yes: pet friendly -yes: free parking and internet -yes, yes!
But ALOFT is all down hill from there....noisy hallways, not enough sound proofing in the rooms so outside/hallway traffic easily heard (which is great when your traveling with a 20# watch dog -note: this is said dripping in sarcasm!). In fact, the rooms and hotel walls are so poorly insulated that I could hear wind chimes from a neighboring apartment complex balcony!! Also, the housekeeping staff and management, I have to assume is subpar! As evidenced by: Not enough help at the front desk (poor over worked kid was trying his best to hold down the fort!). Elevator and other floors were covered in debris, hallway walls are marred from guests toting their own luggage to their rooms (there is no bell hop). First we were given a handicap accessible room without being told so we had to schlep our way back to the front desk, dog and baggage in hand. Then we were given a dirty room (i.e., hair and makeup in a "made-up" bed") and move to another (dirty) room (yes, that was the 3rd room!!!) that had some unknown substance that was hopefully "spilled" on the bench seating in the room. TV not movable (only viewable from bed), seating for ONLY one at the desk, and shampoo/bodywash/conditioner in "green" dispensers in the showers. This is a nice touch trying to be "green" and all, but, I can't help but wonder about how sanitary this considering the obviously blatant lack of care of the housekeeping staff. I could go on -but, I'll end my comments by saying the ALOFT was TOTALLY DISAPPOINTING!!! I would sleep in my car before I EVER stayed at the ALOFT in Birmingham again.
December 29, 2012
Rated 5 out of 5 by Caron60 Creative design features
Immediately we recognized a modern, fresh, colorfully creative atmosphere that was welcoming and alive. Check-in and out was flawless. We especially liked the option for no maid service in exchange for a $5 voucher to be redeemed for food or beverage items. The room layout was very cool with tons of electronic hookups. The only blip came at bedtime when the noise level in hallways and next door kept us awake for hours. A sound machine would be a welcome addition to this otherwise super chic accommodation.
September 30, 2013
Rated 5 out of 5 by Debmitchell Super kindness
We were shocked at how the hotel staff gave our pet Yorkie so much attention and made us feel very welcome. Kindness is special in Alabama and we were shown an abundance of it always greeted by name as we entered hotel lobby and met with smiles
We had a room for our daughter and granddaughters also. We walked the lovely town of Homewood to restaurants and shopping . A truly wonderful experimence.
Super clean and professional.
This is our fav hotel where we will stay each time we are in Birmingham area.
April 15, 2014
Rated 3 out of 5 by Bterry Please clean the floors
We have stayed at Aloft many times and we have always been pleased, however, the cleanliness was lacking during our previous stay. The floors eveywhere, hallways, elevators, etc., were dirty and looked as though they had not been vacuumed for days. We had glasses outside our door when we checked in that remained camped outside our door until we departed the next morning. Aloft is a good hotel but attention to detail needs to be worked on. Beds were comfortable. Also only two or 3 HD channels available.
February 25, 2013
Rated 1 out of 5 by Rid59 Room not available
I checked into hotel at 3:00. The room wasn't ready. I indicated that I had a 4:00 meeting and needed to get into a room to change and get ready. I didn't get into my room until 3:40. Turns out the delay was associated with a gift basket being transferred into my room.
Was not happy at all. Was very late to meeting due to a transfer of my gift basket . I understand when a room isn't ready, but this reason was unacceptable. Have stayed at this hotel in the past and never had a similar issue
August 8, 2013
Rated 5 out of 5 by java56 Customer service
First my room was immaculate and everything in it functioned perfectly. Second, I needed a late checkout which the wonderful young lady at the service desk quickly said, "No problem..." and set that up. Midway of a golf tournament it became obvious that I would even miss the new later checkout time, I called the main telephone number for Aloft and received another extension on the checkout.
I highly recommend this establishment for it's friendliness, cleanliness and comfort
July 27, 2014
Rated 3 out of 5 by J12345 Fun night out
Great place to stay for something a little different and fun. Definitely would stay there again. Only negatives are that many of the furnishings and common area floors look worn and/or dirty. Room was not worn or dirty. Check in and night life was fun and friendly. Morning coffee/check-out crowd must have been hungover...not friendly or helpful. Am there were lots of cleaning people milling about but coffee station and breakfast area were unattended, as was front desk.
January 27, 2013
Rated 5 out of 5 by RenGM Stumbled on this one
Using the SPG app. Got stuck in traffic on a cross country trip, decided to stay in B'ham. Nice hotel, great staff, wonderful bar and walking distance to some great places to eat
November 8, 2014
Rated 2 out of 5 by BeachGirl23 I'd try something else in Birmingham first
Darn! this hotel has such a great location. But my stay just wasn't what I would hope for... We had to change rooms twice for various reasons (barking dogs, roof-top air conditioning), MANY broken things in the final room, inadequate housekeeping in the hotel in general. The good news is that the staff was very responsive and polite. It just seems a shame that this hotel is so new, but so run down and poorly maintained. I really wanted to love it!
June 26, 2013
Rated 2 out of 5 by EmKC30 Overpriced, dated and uncomfortable
I've always thought it would be fun to stay at an aloft hotel. The main reason I booked at this hotel was for their really great pet policy. We have a 23 lb non-shedding grandpa dog that is very uninposing. So I will start with commending them for being pet friendly! I can't bring myself to pay some other hotels' outrageous pet fees for this lil guy.
Check in was fine. This hotel quickly started showing its age during the elevator ride up to the 4th floor. The Muzak all seemed to be from 2009 (when the hotel was built) so it just emphasized the rest of the dated decor.
The hallway walls were all scuffed the whole way to our room. The room itself was a bit underwhelming. The grey carpet walls felt very institutional and the window shades made us feel like we were in a school or a dorm. Maybe in the 80s?
The tv already feels dated and the screen had been cleaned or wiped down and was covered in streak marks.
There's plenty to nitpick (loose toilet base that rocks when you sit down, no towel or bathmat for the cold sink tile, noisy fridge) but THE biggest issue we had was with the massive pillows! They are just fine if you're sitting up watching tv but they are impossible to actually sleep on. My husband sleeps with a big puffy pillow at home but these were even too big for him. We had a terrible 3 nights of sleep. I did ask the front desk if they had any other pillows and they said they didn't and sorry.
The breakfast is kinda dumb. For the price I paid, I'd expect it to be included. Also, be aware that Homewood's lodging tax is a whopping 17% !!! It is worth looking in other townships solely for this reason.
The architecture of the building is really cool, the way the parking garage connects to the lobby.. Good bones I suppose but time to redecorate and upgrade! The highlight of the stay was the shower. I appreciated the bliss products but didn't like the smell.
Next time I think I'll just pay the outrageous pet fee at the other place.
November 29, 2014
Rated 4 out of 5 by tmh1 great stay with some bumps along the way
i really enjoy staying at the Aloft in Birmingham - it's always been a pleasurable experience. i did find, however, that the housekeeping on this trip was less attentive than usual. towels were removed from room and not replaced, coffee not replenished, etc. these things were quickly remedied when i called the front desk but the attention to detail here seems to lagging. that having been said, i'd happily stay here again and recommend it.
November 2, 2012
Rated 5 out of 5 by Jeduncan22 Excellent Accommodations!!
I've stayed at the Aloft in SOHO (Birmingham) 2 nights this week. The staff is extremely friendly, quick, and efficient! I enjoyed a cocktail at the WXYZ Bar where Lauren took excellent care of me.. For dinner I walked through the hotel to Michaels, where I had an excellent steak dinner. Having the bar and restaurant right there in the hotel lobby made things very convenient, and I did not have to bother getting out and searching for a place to eat!
The room was very nice and modern, and one of the cleanest I've seen in a while! I definitely recommend this hotel to anyone looking for somewhere to stay in Birmingham. Homewood is beautiful - there are tons of boutique style shops within waking distance of the hotel. It is also conveniently located to several major areas of the city, and just a hick trip to downtown, and 2 different malls!!
January 11, 2014