Rated 5 out of 5 by AmyB1978 Excellent Hotel
This was our second stay at an Aloft hotel and each time the stay has exceeded our expectations. The staff has been incredible each time and will go out of their way to help you. Everyone was so friendly and really made the experience welcoming. When traveling, we will always stay at an Aloft hotel!
December 10, 2013
Rated 2 out of 5 by caboy Bad first experience
Arrived at 2:00 p.m. and couldn't checkin as checkin time is 3. Did a 'pre-check in' at that time but that did absolutely nothing. Went back at 3:45 and room still wasn't ready. Had to settle on a different room and when we got to the room, there were NO towels but everything else was tidy. Manager/Supervisor on duty, Bobby Brown, was not helpful at all and woudn't address us at the counter.
December 9, 2013
Rated 3 out of 5 by coolbagh This hotel has excellent customer service.
This hotel was an overflow to a conference hotel which was booked. The hotel itself appears to be an older hotel. It is centrally located to all dining, shopping and sight seeing. What the hotel lacked in appearance was made up for with the most excellent customer service and friendliness of the staff, specifically the general manager, Mauricio, assistant general manager, Bobby and bartender, Sabrina.
December 9, 2013
Rated 5 out of 5 by Brenda63 This hotel staff is wonderful! thanks to Marvin
Marvin was extremely professional and polite!!! thanks for making my day!
December 8, 2013
Rated 5 out of 5 by bigblue Great stay...
Great stay as always... room was perfect and staff always accommodating... Thank you.
December 2, 2013
Rated 5 out of 5 by Sweetbrown The Best Stay
Marvin (One of the employees), ensureed my stay was fabulous. He greeted me by name and over the 3 days each time greeted me by name and wished me a great day.
He was all smiles even when I was miss attitutude and change my stay from good to great!
He set the bar for what I expect from all Starwood Properties.
November 24, 2013
Rated 5 out of 5 by Nancy987 Well Appointed.
Very efficient everything ...great experience for busy professionals. I was there for a quick stay and feel this hotel thought of everything. The staff and managers are very polite and the concept is refreshing.
November 25, 2013
Rated 3 out of 5 by Brittany Cozy modern hotel with great staff
The aloft is a great hotel. I stayed for about 2 weeks on business and the staff was very courteous. I appreciated the services they offered in terms of texting in any questions. I was constantly asked how my stay was going which was greatly appreciated. There was a green service offered in which you could decline room service and get a $5 voucher. While the service is great the execution is not very consistent. Sometimes i would have the voucher and others not. The card would just be left on the door so perhaps another guest would take it? But nonetheless it is a great incentive. I would use the voucher on breakfast which was great. Everyday i would order a sandwich which was prepared by a lovely staff named Tina and when not her Marcus. They were very pleasant. I didn't get the opportunity to enjoy the bar but I thought the area was very nice offering a pool table. The pool was a decent size but was not heated so was not very enjoyable. The patio bonfire was nice for cozy nights. I stayed in a kingsize bed which was fairly comfortable. There weren't any drawers in my room which wasn't convenient for an extended stay but i made do. Overall the stay was nice. No complaints.
November 23, 2013