Rated 5 out of 5 by AliKD Fresh Rooms & Great Customer Service
whirlwind trip but the staff (customer service) went out of their way to accommodate and exceeded all expectations. Super friendly and took care of business!
16 de abril de 2014
Rated 5 out of 5 by whcc Marvin and Front Desk Staff
Management at this location should be credited for the personality of staff they bring on board and empowering said staff to treat guests with utmost care. All staff, from Front Desk to Maids greeted me with a smile on their faces and a can do attitude. I had 2 small issues: (1) WIFI and (2) noise bleed from adjoining rooms. Both were resolved quickly and totally.
Special acknowledgement to Marvin at Front Desk. A great credit to management at ALoft Nat'l Harbor.
11 de abril de 2014
Rated 5 out of 5 by RyanW1 Marvin is a rockstar!
Marvin (who works at the front desk) was amazing! I have stayed at a number of hotels and never have I been more impressed with a hotel staff. He was friendly, welcoming and was an absolute highlight of our trip! He worked his tail off to make sure we had the best experience possible and because of him when we come back to National Harbor the Aloft hotel is the only place I am interested in staying. The rest of the hotel was pretty good also but Marvin makes it great!
9 de abril de 2014
Rated 5 out of 5 by lennonfamily Loved the location and view
We stayed in National Harbour for almost a week and really enjoyed our stay at aLoft. The staff was SUPER friendly and helpful (notably Patrick and a gentleman whose name started with an M ?), and the complementary shuttle was a must-have for staying outside walking distance of a metro station. Room was elegant, streamlined, and had a great view of the harbour. Pool was a hit for the kids - although a bit small.
7 de abril de 2014
Rated 5 out of 5 by starbar5 Great hotel, fantastic staff, unbeatable value.
The staff are friendly and knowledgeable, going out of the way to take care of guests. Our room was perfectly suited for a 5-night stay for convention nearby. Beds are comfortable, plenty of comfy pillows, clean with modern minimalist furnishings. The continental breakfast selection is better than most higher priced hotels. The help yourself food and snack area is a great idea and well executed with well stocked foods for any time of day.
24 de marzo de 2014
Rated 5 out of 5 by Jillysea Perfect Romantic Getaway
I surprised my husband with an overnight getaway.I easily booked online, loved the alacart options for booking & loved the option for a breakfast upgrade.We checked in & Marvin was very friendly & helpful.Even with a full lobby of guests,he gave us his undivided attention & even told us about the SPG program & offered us 2 complimentary drinks at the bar if we wanted to sign up. He even accommodated us by giving us a higher level room so we had a view of the water even though we didn't have the "water view" room. He was very friendly and made our first impression of the hotel great. Our room was perfect. Clean & all the necessities of home. We loved the modern feel. The bed was comfy and the black out shades allowed us to sleep in the next morning. The hotel bar was nice..lots of local beers to choose from & full stocked bar. The bartender gave us a recommendation of foods at Rosa Mexicana, literally across the street for dinner. The hotel is in the PERFECT location for walking to nightlife, restaurants, water front. The parking garage is steps away and costs $13 for 24 hrs. We watched the sunset sitting on the rooftop deck of the wxyz lounge at the hotel before walking across the street to Rosa Mexicana where we enjoyed an amazing dinner. The table side guacamole is sinful. After dinner we walked up to Bobby McKey's piano bar where we laughed, sang and enjoyed the dueling pianos. A must go to spot! We returned to the hotel where the lobby and bar where hopping! Our room was very quiet and we slept well on the comfy beds. Breakfast was delicious. You can walk up and order a breakfast sandwich and then there are many alacart items to go with it. Lots of options and it was really yummy. It was such a GREAT little getaway and we can't wait to go back!
23 de marzo de 2014
Rated 5 out of 5 by GNM1921 AMAZING SERVICE FROM MARVIN!
My girlfriend and I stayed overnight at Aloft National Harbor for a work event sponsored by my company. We found the hotel to be clean, modern, convenient and easy to access. Our room was well stocked and comfortable. The parking in the garage next door was a challenge because it was a beautiful Saturday and many people were visiting the area. Also, our room didn't have much of a view, mainly of the parking garage (our arch nemesis) across the street. We were't there for the view though, so we didn't mind. What MADE our experience was the front desk concierge, Marvin. This guy was friendly, professional, helpful and didn't make us feel like we were just a number, or try to hustle us through the check in/out process. We will definitely be back to this Aloft and hope Marvin is there to help us out again next time.
23 de marzo de 2014
Rated 5 out of 5 by Elephantdung My Stay at ALOFT - National Harbor
Our stay at the ALOFT National Harbor was EXCELLENT, and I have already recommended the hotel to two friends planning their trips to the DC area. The staff was great. Their attention to detail regarding our needs and specifics for first time visitors to DC was invaluable. We had limited time to see all that we wanted and the ALOFT staff was key in our accomplishing all we wished for.
The room as great. It felt very much like a comfortable condominium. We felt at home. Great views, and very contemporary amenities. The gym was great, and the breakfast food was ideal.
The staff recommendation for surrounding restaurants and bars were great. We truly enjoyed every facet of our stay, and we WILL return soon.
21 de marzo de 2014