Rated 3 out of 5 by marc0 Poor staff service
Platinum guest for the past 7 or 8 years. Staff did not provide a copy of statement as requested via email. Called hotel and was put on hold for 10 minutes until I made a second request. Still no copy of statement. And no, it's not blocked by some spam filter. Will have to call and make my request yet again. I expect better customer service than what has been provided. Other than that, hotel is a typical aloft property.
June 29, 2014
Rated 5 out of 5 by vballmom Awesome stay! Staff is amazing!
We stayed 3 nights with my daughter's volleyball team and parents and had a great experience. Rooms are clean, roomy, kind of hip and different from the usual stale hotel room layout. The rooftop patio area was a great gathering space for our entire bunch. The re:fuel area was very convenient, reasonably priced and the green program was awesome! But the staff really made the trip! Marvin at the front desk was so friendly and helpful! Made us feel like the most important guests ever to visit National Harbor!
April 22, 2014
Rated 5 out of 5 by Beth This hotel met all my expectations
I attended Delta Days at the Nation's Capitol and reserved a room at the Aloft. The price of the room was very reasonable and had great amenities such as free internet, free bottled water, a refrigerator, oversized shower with luxurious body wash and shampoo, and what a beautiful view!! The bed was very confortable and everything that I needed was in the room. I was so busy that I didn't get to enjoy breakfast, the exercise room, pool or bar. Finally, while waiting on my ride, did I get to relax in the lounge area. I can't wait to come back in the Spring to enjoy the outdoor areas.
February 10, 2012
Rated 3 out of 5 by Sheniqua Different experience
Modern and cool but shabby construction in some areas (ie hallway lighting, bathroom floors, very little closet/storage space). Great location with it being central to stores, restaurants, and the waterfront. A different hotel experience with the modern feel (cool furnishings).
June 30, 2014
Rated 5 out of 5 by NixonAllan Front Desk
The young lady by the name of Autumn was one of the best front desk representatives that I have encountered in years. She was very attentive, cheerful and made my guest and I very comfortable and she remained that way for the duration of our stay.
June 30, 2014
Rated 4 out of 5 by Martini101 Nice Contemporary Hotel
This was my first time staying at an Aloft Hotel. Really liked the contemporary style of this hotel.
July 1, 2014
Rated 5 out of 5 by Libb The view was fabulous
One huge problem. The people staying in the room next to us from 12:00 to 3:00 AM were havcing a party and kept us up all night. They were talking loudly, high pitched voices and were probably drinking and didn't think about the other people in the adjoining room. I was going to call the front desk, but didnt' want the people knowing who made the call. My daughter and I were up most of the night. This was not the fault of the hotel,, but due to the people in the nextt room. Next time I stay there I will ask for a room that has an elderly couple staying next door.
December 4, 2012
Rated 5 out of 5 by Kat11 Convenient and Comfortable
Accommodating and friendly staff
June 30, 2014
Rated 2 out of 5 by Auditor57 Disappointed
This was my first stay at an Aloft hotel and probably my last. The room was very small, too small actually. The carpet and chair both had stains. The water pressure in the shower was too low. A guest had to use two elevators to reach their room from the street level. The staff at check in totally disregarded the requests of our group to have rooms on the same floor.
On the bright side, the bed was fairly comfortable. The air conditioner worked well and was quiet. The location of the hotel was good also.
But the overall experience was very disappointing.
November 21, 2012
Rated 5 out of 5 by fanofspg Great Hotel. Friendly Staff. Slept like a baby!
I checked in early at about 9 am and no rooms were available so about 11 am while at the conference I received a personal phone call that my room was ready and my bags were stored for safe-keeping. When I came back for lunch time I was blown away how amazing the room was. For checking in 6 hours early this hotel's staff went above and beyond!
Definitely ask for the river view if available. Made a "just-ok" morning really great!
The lounge area was very hip and very happening. If you're into modern, sleek, and younger professional crowd then this lounge would be a good fit. Pool table was a great addition!
I was exhausted from work so I did not get a chance to hit the fitness facility/pool but will definitely check it out next time I stay there!
December 12, 2011
Rated 2 out of 5 by alofnot Room was disappointing,
We were very disappointed with the room overall. The Heating/AC unit was very loud when running, and no way to leave the fan running to drown out the outside noise of other rooms. The bed was ok except for the fact the bedsheets would not stay in place, so we were sleeping on the matress. There were no luggage carts available on check-in, and it didn't seem they were busy. Had to park in seperate garage and make two trips to get luggage into room., luckly it wasn't raining or it would have gotten wet.
June 16, 2014
Rated 2 out of 5 by JMSC2012 Left much to be desired
None of the staff had a clue about anything locally. We asked about a restaurant on the water, and we were told to go to three places not only NOT on the water, but they were farther away than the hotel itself. Then one of the staff was overhead cursing by several guests which was quite unsavory. They also seemed so put out by any requests. Additionally, we were part of a wedding party, and the hotel failed to give ANYONE their welcome bags the groom had specifically worked out with the manager to deliver when the guests checked in.
September 24, 2012
Rated 2 out of 5 by Bugs59 Disappointed
Upon our arrival there was dog poo at elevator on the first floor. Once we checked in we were told there was no breakfast included, but it was at the time the reservation was made.There was no complimentary anything for the amount of time we stayed.The TV kept loosing it's signal, on the second day our room was not cleaned until 5pm. The housekeeping staff did not understand much English. Our third day we did not get clean towels until 6:30pm after numerous request.The best part of the stay was the bartender.Disappointed in MD.
October 22, 2013
Rated 1 out of 5 by Curtis62 Too Pricey for the Amenities
I have stayed at many SPG hotels and was grossly disappointed with this hotel in the heart of beautiful national harbor maryland. The noise levels in the lobby, The traffic throughout the hotel and lobby, the cleanliness of the halls and common areas (or lack thereof) was unsettling in a hotel with such potential for excellence. The decor of the hotel and rooms is very nice so the entire staff needs to "buy into" that presentation and take this hotel to a higher level of excellence. Needs work. I would not stay here again...
May 31, 2012
Rated 3 out of 5 by DIP58 Great location!
Aloft offers a comfortable stay in a beautifully placed hotel location near the water and convention centre.
June 26, 2014
Rated 5 out of 5 by Allison4567 Great hotel and Excellent Location
The Aloft National Harbor is in the best location outside Washington, DC. It has a Megatron TV across the street with free movies and people exercise on TV. The nearby restaurants are fabulous and within walking distance. There is a free shuttle to the Metro Station to get around the D.C. area. The area is safe and parking has a nominal fee and is in a garage. The rooms have beautiful views of the harbor and Ferris wheel. The hotel has a nice indoor pool and a pool table. Very pet friendly hotel!
June 14, 2014
Rated 5 out of 5 by Karma1207 Beautiful hotel!
We were impressed with the clean lines and décor of the hotel. The location allowed us to walk to the Capital Wheel, the shopping and restaurants. The glass enclosed shower was huge, nice not getting tangled in a moldy shower curtain!
June 23, 2014
Rated 5 out of 5 by Clare19 Excellent service, amenities and location
Instant gratification was my experience at the Aloft. I was greeted by very friendly staff that continued to make me feel comfortable, and at home during my stay. The hotel amenities are excellent, from the comfort of your room to the great view, is all enough to keep you in. However, if going out is on your agenda, then you can't beat the location of the Aloft; it's in the center of all the fun at the Harbor. I recommend this hotel to anyone coming to the Harbor or nearby area!
June 15, 2014
Rated 5 out of 5 by LuckyLou52 Great Experience
This hotel was really focused on customer service. I was greeted promptly upon check. The bar tender was friendly and knowledgeable about drinks.
June 24, 2014
Rated 5 out of 5 by Kathy2326 loved my stay
the hotel exceeded my expectations, loved the stay and will be back!
June 25, 2014
Rated 1 out of 5 by NotAHipster No Customer service
When your first interaction with the front desk is their comment "You must not have stayed in a hotel before" you know you are in for a bumpy ride, By the way a SPG # usually indicates the guest has. Other requests were normally handled in a similar condescending manner and the phrase "we are sorry for.." is not in the repertoire of anyone, GM down. And “how can we make it better” doesn’t even enter their thought process. If you want a “cool” room, it is fine if you want customer service, go elsewhere.
April 9, 2013
Rated 5 out of 5 by gbgg My stay was great.
Every aspect of my stay was comfortable.
June 24, 2014
Rated 2 out of 5 by ZMan8 Expensive Hotel
Very expensive hotel for not a lot of value. The hotel is very modern and looks nice; but the nightly rate is VERY expensive. I went down to have a drink in their well decorated bar. No food in the bar and drinks were incredibly expensive.
June 19, 2014
Rated 4 out of 5 by Taystevie Great decor but something's missing.....
I booked this suite for my bday celebration. When I did a walk through of the room, I was pleased. Loved the decor! But then I realized, the room didnt have a microwave, like most hotels. My guest were unable to smoke on the personal patio/balcony because they said its still apart of the room and the room was smoke-free. Which to me, defeats the purpose of having a balcony. Overall, the experience was good but not great.
January 15, 2013
Rated 5 out of 5 by Edayff49c3 Location was awesome
We stayed 2 nights and reserved 3 rooms for our family. The staff was very professional and greeted us by name every time we returned to the hotel.
Room was very clean and bed was comfortable.
Everything was in walking distance, so once we parked our car in the garage we never needed to move it until check out.
Very convenient check in and late check out was just what we needed.
Would definitely stay again.
June 21, 2012
Rated 5 out of 5 by RKSF Well located, great experience!
The aloft National Harbor sits right at the center of the restaurant, retail and bar activity with views of the Potmac River. The hotel is a fresh experience from the standard hotel fare I usually get. The lobby is fun, large and offers something for everyone. I particularly like the outdoor deck overlooking the river and bridge, which is lit up at night.
September 3, 2012
Rated 5 out of 5 by steve1742 excellent experience
the hotel was well located, convenient, clean, comfortable and was perfect for our visit to national harbor. the room had an EXCELLENT view of the water and ferris wheel, with plenty of room and a balcony.
June 15, 2014
Rated 4 out of 5 by MsBad TheLocation of teh Hotel is amazing. our stay was very good.
our stay was Great. We will be back
June 17, 2014
Rated 4 out of 5 by Teavelforfun First time at aloft
Check in was poor (not recognised as a spg gold, not given info about breakfast despite having the breakfast package) but otherwise the stay was great. The bed was fantastic, had the best sleep in a while. Hotel is pet friendly so family dog was able to join us. Love the bliss products. Nate the bartender was very nice.
June 12, 2014
Rated 5 out of 5 by Manju SO WORTH IT AND MORE!!!!!
This hotel was so worth it and more. The location location location was amazing! All you need in walking distance, hotel clean, guest services professional and consistent. We were greeted everytime with a smile and a "welcome back". I must say that I was very pleased.
April 11, 2012