Rated 4 out of 5 by TPC3 Carpets Need Cleaning or Removal
I remember staying at the Aloft Harlem NYC hotel when it first open. The rooms were immaculate. Now the carpets in the rooms are worn and filthy. They would probably be better off removing all that carpet or shampoo the rooms' rugs more frequently. Also, some of the rugs need to be repaired or replaced due to wear and tear. I hate giving this feed back on such a great place to stay on business or for my leisure trips.
September 29, 2014
Rated 5 out of 5 by CGProds Great Upper Manhattan Location
The hotel exceeded my expectations. Great location, vibrant neighborhood. Easy to transit anywhere in the city. Street parking available to escape brutal Manhattan parking charges. Friendly staff. Well-appointed gym. Very clean.
September 24, 2014
Rated 3 out of 5 by TNT1963 Nice staff
The staff at the hotel, though some were extremely busy and others looked bored and were standing around, was very helpful, particularly the front desk.
September 23, 2014
Rated 4 out of 5 by Toy138 Uptown Jewel
The quality of this hotel really surprised me. Located a few blocks from the Metro North station and close to everything. The room was much larger than expected for Manhattan. I would definitely stay here again.
September 15, 2014
Rated 4 out of 5 by Raised1193 Aloft Harlem
Always wanted to go to New York, the Aloft is located in the middle of Harlem two blocks away from the Apollo Theater, on historic Frederick Douglass Boulevard and 124th St. Harlem is also great on foot, which is a great way to get the true feel of the neighborhood. We’re just steps from the Apollo Theater, Central Park and many other area attractions. Outstanding visit plan on going back, only bad thing no ice machines, must pick up ice from front desk.
September 11, 2014
Rated 5 out of 5 by Barry0827 Great Experience
We visited New York for seven days to attend the U S Open. We had a great experience at the ALOFT Harlem. Staff was great! Room was clean and comfortable. Area was quiet. Transportation, restaurants and entertainment were all nearby and easily accessible.
September 10, 2014
Rated 5 out of 5 by SusanandBob Another great visit to the Aloft!
The staff always make us feel at home, and we love the convenient location!
September 1, 2014
Rated 5 out of 5 by Lovemydogs Lovemydogs
Nice hotel. Courteous staff. Fitness room is great! I have stayed here a few times and will continue to come back!
August 31, 2014
Rated 3 out of 5 by saunique Average
My experience was average and disappointing for a Starwood property. My bathroom, specifically toilet, was not clean. There was also a big red, burgundy stain on the carpet next to the bed.
Only positive was that there was free tea available and it was a fairly new hotel.
August 28, 2014
Rated 5 out of 5 by brookekim Pleased with the Aloft
My mother and I visited NY and stayed at the Aloft overnight. The hotel is small but inviting and comfortable. The room was cozy and very clean. The lobby has a bar and food service. The hotel is nestled between buildings in Harlem and once you step outside of the hotel you are right in the middle of all of the happenings. We quickly walked to 125th Street for brunch at Red Rooster and caught a taxi to our evening destination. Earlier that day, we drove from Times Square after seeing a play and the commute was about 15 mins. from midtown. Valet parking is $45 or there is a $20 parking lot down the street. We were pleased with our stay.
August 25, 2014
Rated 5 out of 5 by TWAloft Nice hotel but too expensive
I was pleasantly surprised by the hotel but after all of the taxes, it's pretty steep,..
August 22, 2014
Rated 4 out of 5 by Agape816 Rough Start, Great Stay
After a 9 hour trip to Harlem, I could not have been more anxious to check-in and get some much needed rest. My check-in could not have been any more inconvenient and lacking in service. After a young lady began my check-in, she called over who she said was the manager to finish. I was a bit surprised to see who she called being that the lady who replied was leaned in the corner of the food area with a gentleman and was dressed in attire that was quite casual and certainly not to the professional standard that I would presume the Aloft to uphold. After much disagreement in the way in which I had booked my room (through central reservations) she finally gave me a key. This experience certainly does not represent the remainder of my stay. Even though the room was a bit small, it was still very comfortable and clean. The rest of the staff (front desk, security, and lounge) were extremely nice and helpful. The location of the hotel was exceptional and the amenities were up to par. Being a first time guest of the Starwood Chain I am a bit hesitant to book a stay again if other options are available, customer service is certainly a priority for me. Coming back to Harlem, I would absolutely stay again with the hope I won't receive a challenge upon arrival.
August 19, 2014
Rated 5 out of 5 by Kay19 This Hotel is in a great location
I enjoyed how the Aloftis closed to 125st, shopping, trains and great eatery.
August 19, 2014
Rated 5 out of 5 by Mom55 Great
This hotel was near to my son's apartment, also near to other thing to so, just a short cab ride to museum, and plays. Nice walk to the park and good places to eat and shopping.
August 18, 2014
Rated 4 out of 5 by Larry1969 Fantastic location
Great hotel experience. Martha at the front desk was especially kind and helpful. We will be back. One minor complaint: $9 for a draft beer in the bar seemed pretty high to me.
August 18, 2014
Rated 5 out of 5 by Hailey50 Hotel had very good energy
This hotel had a very positive energy. The staff were very pleasant and made me feel very happy and youthful. The hotel was also immaculate
August 17, 2014
Rated 4 out of 5 by carol95 clean
All of the staff at the front desk were excellent!
August 12, 2014
Rated 5 out of 5 by TravelingTammy Fantastic Experience
From the front desk staff, to the rooms, everything was fantastic. My closest friend lives around the corner so this the perfect location for me to experience Harlem. It's also only a few train stops into Times Square.
The rooms were larger than normal for a NYC hotel and I thought that the amenities were great (gym, etc.). I will be back!
August 12, 2014
Rated 5 out of 5 by ACToronto A Wonderful Stay
I have been to NYC a number of times and this was my first visit to Aloft Harlem. I was a bit hesitant with booking at a different hotel than my usual, different location etc. and I did have a few queries with respect to safety and convenience/proximity to various areas of Manhattan. I couldn't have been more pleased with the quality of the hotel, room, service and location. The room was spotless, comfortable and acted as an oasis after a very full day of enjoying the city with my husband and two children. The staff was extremely helpful, very courteous and the Aloft environment was relaxed and modern. The hotel is convenient to the subway and the neighbourhood is full of great culture and great energy. Wifi was a bit slow but overall....a great experience. Would not hesitate to go back.
August 6, 2014
Rated 5 out of 5 by Ruby69 Hotel was in a great location
I enjoyed my stay. Hotel staff was very friendly and helpful.
August 4, 2014
Rated 4 out of 5 by StacyCee Convenient and comfortable hotel in Harlem
The Aloft Harlem Hotel is comfortable and centrally located. It was surprising how quiet our room was considering the hustle and bustle in the surrounding area. The great restaurants along Frederick Douglass Boulevard added to the convenience of the location.
August 4, 2014
Rated 5 out of 5 by SusanandBob The staff treat us like family!
The staff at the front desk are always welcoming and make us feel at home. We were only able to stay a few hours for this visit but we'll definitely be back!
August 3, 2014
Rated 5 out of 5 by Robertovio5 This hotel has great staff
The staff are very friendly and helpful.
August 1, 2014
Rated 5 out of 5 by panamakc Great Place!
We stayed at Aloft Harlem as it is close to Columbia University. My daughter was entering Graduate School and this hotel was convenient to where we needed to go.
Our experience was great! From the moment we arrived, 2 hours delayed due to weather issues, the staff was gracious and helpful in every way. They were able to answer our questions and give us directions throughout our entire visit on the best way to accomplish the things we were trying to get done.
When we come to visit my daughter, we will plan on staying at this excellent hotel!
July 28, 2014
Rated 5 out of 5 by Tourista Great Stay In NYC
Quiet, comfortable room with clever use of space. I didn't discover the mini-fridge until the 2nd day, but was happy to see it. The beds are cozy, the shower is wonderful and the Bliss products smell great. I highly recommend this hotel.
July 28, 2014
Rated 5 out of 5 by 1WorldTraveler We Wish We Lived at The Aloft Harlem!
Four times a year my service dog and I spend four nights at The Aloft Harlem, and with each visit leaving to return home becomes more difficult. We wish we could afford to live there--not in the adjacent condos, but at the hotel itself!
The staff team--including the manager, the front desk, the security guards, those who clean, those who maintain the snack and bar areas--is welcoming, kind, well-informed about the hotel and the area and the City.
Transportation is excellent in the area. Great walking ares surround the hotel, as do fine and varied restaurants. The hotel is clean, safe, populated by guests from all over the world and all over the U.S.
Guests quickly become valued guests, not anonymous faces.
This may be Harlem's only hotel, but measured next to any fine hotel in the world, it is a superb hotel.
July 23, 2014
Rated 4 out of 5 by Ayni1 Location location location
It was a decent hop to get to our daughter's place and the area is flush with restaurants. The staff is very friendly and helpful. The location right near the Apollo is amazing.
July 23, 2014
Rated 4 out of 5 by DPhilly Great location with very friendly staff
We booked this hotel with hurry. The location is perfect for spending several days in NYC and the staff are very nice. Will go back again.
July 22, 2014
Rated 4 out of 5 by Feezy12 This Hotel is real cozy
The Hotel was nice, I liked the wxyz lounge, the rooms were compact but cozy. I would stay again.
July 22, 2014
Rated 5 out of 5 by Freda14 charoltte nc1
hotel has all it needs to make your stay the most comfortable one. This Aloft was so quiet outside noise does not filter in. The only con was the dog! Hotel is too nice for it. unless it was a service dog. otherwise all was good very clean. Downstairs bar is what's happening. 3rd strip to New York. Next trip
to New York, this hotel will be my choice to stay. Thanks Ms Williams and all the other hotel staff excellent job, The Johnson's Charlotte NC
July 20, 2014