Rated 4 out of 5 by EMBAShae Aloft Experience
I tend to use this hotel not because of the style and in-room features but more the closeness to where I work and need for late event attendance for overnight accommodations. Not a fan of the bed or linens. The rooms smell funny (air fresherners would be nice, especially in the shower area) and, the water pressure at the vaniety areas are always a mistery. Sometimes a strong flow, sometimes a weak flow.It's a hotel that you can work with but more for kids or teens than adults. I like the plush comfort beds with onsite restaurants and more accommodating amenities like the Westin brand.
December 16, 2013
Rated 5 out of 5 by DHerman Only problem was mold in shower and scuttle cover above show hanging open
Also, glass shower door leaked severely no matter what one did to prevent it.
May 30, 2014
Rated 4 out of 5 by DDG1 This hotel was unique and had great features
I enjoyed my stay at Aloft. The design of the hotel and the rooms was unique, fun, and comfortable. I appreciated the "stay green" opportunity and appreciated the $5.00 certificate for food or drinks that I received for each night that I "stayed green." I would stay at an Aloft hotel again.
May 23, 2014
Rated 2 out of 5 by Guest24601A Gone to the Dogs
This property tries to be all things to all guests and succeeds at none. The smelsl and sounds of dogs overshadows the voices and scents of two legged guests at play,rest or recreation. The beds are less than nothing special and some bedding had the odor of wet dog. While to some that may be home, to us it was not. Walking the grounds around the hotel was risky at best. Hotel parking spaces were coned off from paying guests? House keeper with a trolley full of towels suggested that I call downstairs for extra towels. No hotel or local directory in the rooms. Nothing special anywhere here and no reason to consider returning. This was our second stay here after spending one night in the past. The only positive aspect was the friendly greeting by the desk person at check in.
April 21, 2014
Rated 3 out of 5 by Smith123 Reception Staff's Attitudes Need to Improve
I hardly ever write reviews, but after such a negative experience with the reception, I thought I would leave feedback so that they improve for other customers. I am a loyal Starwood customer so I was surprised to find every interaction with the reception to be cold, abrupt and unpleasant. I left our weekend stay there feeling like I had intruded on their work.
Outside of the reception, the cook, valet and housekeeping were very friendly. The hotel is in a great location for touring the campus. Just don't expect any warm Carolina interactions (or assistance) from the reception.
October 6, 2013
Rated 4 out of 5 by HBBBLB Pet friendly...sort of
We had high hopes coming to this hotel on New Years Eve, but were disappointed. The reason we booked this hotel, which was further away from where we wanted to be, was the promise of a truly pet friendly hotel. The pet friendliness of the hotel turned out to be they allowed pets...that was it. On my reservation it clearly states "We provide everything your pet needs including bowl, toys treats and a bed." There were two dirty bowls in the room. When I asked about the bed, they simply said "we need to update the website." Overall the room was clean and the woman who checked us out on 01/01 was very nice. It was nice to have our dog with us, but they should change their title from "pet friendly" to we allow pets.
January 7, 2014
Rated 5 out of 5 Wonderful Experience
I had an amazing week stay at Aloft in Chapel Hill. The hotel is beautiful. The contemporary decor is so cool and fresh. I loved my room. The bed was so freakin' comfortable! The shower was amazing. Every little detail was perfect...even the cool sinks! I can't wait to return in January. The staff was super nice and very welcoming. I highly recommend the valet service. The guys were great and it is a nice feeling to drive up to the front door after a long day of classes and be able to go right to the room and relax. Great shopping all around too! Awesome experience. Love Aloft!!
October 8, 2012
Rated 5 out of 5 Friendliest Staff & Great Amenities
The front desk staff were the nicest group of hotel staff I've experienced. The friendly, outgoing and personable service was conveyed on the phone prior to our visit (placed 2 calls), in person during check-in and continued throughout our stay. I was not only impressed with the staff, but the hotel amenities far surpassed my expectations. We loved the hotel bar, very clean room, super comfortable beds and the window treatments which allowed us a much needed long nights sleep. This was my first stay at Aloft Chapel Hill but will not be my last.
Thanks so much for a great stay!
November 15, 2011
Rated 2 out of 5 by Tarheeldreaming Only thing going for it was its location
Staff was nice, but they have so little to work with.
Horrible accommodations with a very unfriendly AC.
No room for anything for a 3-night stay.
May 24, 2014
Rated 5 out of 5 by backbay City Slick
First time staying at an Aloft and I was very impressed. The decor is totally hip. You instantly feel/know you are going to have a good time here! Loved the tall ceilings in the guest rooms, the modern decor and the comfortable beds. Took advantage of the great gym, and next time I will surely use the pool! At night the lobby transforms, and delicious drinks were served by their friendly bartender. With the Jazz band playing, and the right amount of people, I felt like I was in NYC. Check-in/Check-out with Corey was a breeze! Thanks Corey! This place was awesome!
April 26, 2012
Rated 3 out of 5 by GoldApple360 Great staff but mediocre features for the business traveler
As a business traveler, this is not an ideal hotel chain. It seems to me that the majority of other guests are not business travelers. This resulted in a lot of late night conversations and noise in the hallway during my mid-week stay. Also, when I stay more than one night, I like to unpack my suitcase. There are no drawers to put away clothing. The staff at this particular location, oddly all male, are very helpful and courteous.
April 24, 2014
Rated 2 out of 5 by Carrie Friendly staff
But noisy accommodations thanks to a street front location and interior filled with many hard surfaces. Equally disappointing was an airport transfer arranged by hotel staff. The car was smoke-filled, in disrepair, and if that weren't bad enough, the driver overcharged! In all, I expected more from a Starwood affiliated hotel.
December 6, 2011
Rated 5 out of 5 by Alison415 You know what matters most
After staying at the Aloft Chapel Hill I came away convinced that your research and marketing team focused on what was important to travelers. Courteous staff who went the extra mile and genuinely seemed to care about their guests, comfortable beds, a quick breakfast on the run, non-smoking rooms, fantastic bath amenities (Bliss), a cool and friendly bar to enjoy a drink after a long drive, pet friendly rooms and a hip environment where everyone feels welcome no matter how young or old they are. Well done, Aloft. You have a new fan!
August 4, 2013
Rated 5 out of 5 by DrPain Will be back next year
For those who have conferences at the Friday Center in Chapel Hill, NC you should be staying at the ALOFT Hotel and nowhere else.
May 10, 2014
Rated 3 out of 5 by Bobknoc Meh
Classic example of form over function. Hotel is going for a sleek modern look, but room design was not practical. You enter the room via the open bathroom, which is combined with the clothing storage area. No drawers, only some narrow shelves--area for hanging clothes also awkward.
No place near the shower stall to hang a towel without trailing water out of the shower.
Room has two beds but the toilet and shower are enclosed together--not practical for shared accommodations. Lacks privacy.
Two beds, but only one chair for work at the desk.
Pool ridiculously small--no real point in having a pool this small.
Overall, aside from the location near the University, there was little that made this hotel more desirable than the much less expensive Comfort Inn.
December 10, 2013
Rated 5 out of 5 by Jnise4 This hotel has great features
The commendations are great, the beds are comfortable. The hotel has excellent work out room and the pool is indoors. There is a bar and lounge area that is welcoming. A great stay for the family. The front desk is very professional and friendly. The hotel also; has valet parking which is very convenient.
April 28, 2014
Rated 5 out of 5 by WCUProfessor The best in Chapel Hill!
After staying at this hotel for the last 5 years during my visits to the wonderful Hill, I learned something new this time. You are permitted to bring in your own alcoholic beverages to drink in the bar area or outside. I enjoyed a wonderful bottle of white wine with my colleague while sitting outside in the spring sunshine. The bar staff even provided us with glasses and an ice bucket to keep our wine chilled. HOW GREAT!!!!!
April 5, 2014
Rated 5 out of 5 by ABBayArea Excellent stay & will return
Loved the modern architecture and ease of check-in (who needs a hotel desk? Seriously the kiosk was accessible and the staff very, very friendly and helpful). Our family also liked the availability of food and snacks, the Bliss products in the room, and the POOL. Very refreshing after a long car trip!
Bring earplugs for possible flight noise.
April 22, 2014
Rated 2 out of 5 by Bill197369 Freezing in RDU
This was a miserable stay due to a faulty air conditioner. On check in my room was probably 60 degrees inside. After fiddling with thermostat which read 74 degrees and had the A/C running I couldn't get the heat to work. The desk sent up a repair man who worked on it and got some heat going. This didn't last for long and had to adjust the thermostat several times I'm the middle of the night, finally setting it to 76 degrees to get it reasonably warm. Didn't sleep much. Room is spartan with no comfortable seating.
January 11, 2013
Rated 3 out of 5 by Grumpier This hotel needs an upgrade
This hotel is worn out beyond what should be expected by any guest. The first thing that caught my eye upon entering was a bucket trying to catch a drip coming from some pipe above. The drip was so bad that there was more water on the floor than in the bucket. The walls were scraped everywhere. There was valet parking when we arrived for an event which we payed eight dollars a day for. That was good until Monday. Suddenly there was no valet parking, but we payed for it just the same?????? On a positive note, the breakfast offerings were excellent and we had no reason to seek out a local diner. The rooms were cleaned very well and the staff was friendly. This hotel is making enough money to upgrade the worn out furniture and carpeting and wallcoverings.I can't be the only person who sees this.
November 22, 2013
Rated 3 out of 5 by AT140 Nickle and Dime you to death
I wanted to stay in a different Hotel when visiting my Daughter at UNC so I booked Aloft. I arrived and wanted to pay cash for the room and that seemed to be a hassel for the guy who checked me in. I went to my room with my wife and got settled. I always check the sheets in Hotels and I checked one of the beds and found blood and hair on the fitted sheet. I called the front desk and they sent housekeeping up and changed the sheet but acted like it was no big deal. Back to Hilton Garden for me.
June 22, 2012
Rated 3 out of 5 by Bridesmaid80 stylish but inconvenient
Although Aloft was a modern, clean place, the rooms weren't convenient. Only 1 towel rack made it hard to be green and hang up your towels to dry. I miss having a dresser with drawers. Open shelves seemed so cluttered. The lighting made it impossible to have soft light at night to see your way to the bathroom without being kept awake by the overhead lights. The valet people wanted a time when I needed the car again. Didn't know that and have never been asked to estimate by a valet before.
October 16, 2013
Rated 5 out of 5 by YourHonor2012 Awesome Experience!!!
The hotel decor is absolutely wonderful. Room was clean although there was a day when it appeared my bathroom sink was overlooked by cleaning staff. That was rectified the following day without me having to even comment. The only suggestion I have is to have a separate area for patrons to pay for items from the Fuel 24/7 instead of having to wait at the front desk getting caught in the traffic of guests checking in/out or otherwise needing front desk staff. I love this hotel though!!!
December 10, 2012
Rated 5 out of 5 by HawaiiSamurai Best Aloft So Far
We have stayed in more than 8 Alofts on two continents. This was by far the best. Mitch was a great bartender and the rest of the staff was wonderful as well. The pool was the best maintained pool we have seen in awhile and the gym is great. Highly recommend it.
Only downside is that the kid's camp out mattress was broken. Seems like a chain wide problem though. Our kids love it but the last two Alofts have not had them available and the one before that was broken as well.
March 21, 2012
Rated 3 out of 5 by Chip84 If you want to stay in a Kennel then choose the Aloft in Chapel Hill, NC
Beds were not very comfortable. There were dogs everywhere to the point you couldn't get up and down the half-of-the time without having to dodge one. Look I love dogs and have had them all my life, but in a hotel of that level and at that price, if you are going to allow animals then put them all on the first floor so everyone else don't have smell them in the elevators or listien to them bark at night. There are people scared of animals not to mention being alergic to them. In my estimation a pet in a hotel room is no different than smoking you know immediately when you walk in they have been htere.
Finally our air conditioner didn't work and the room was hot. Front desk manager was nice when we checked out and voided our parking due to the air not working which I appreciate. That was uncomfortable, but the animals were a real iritation.
Would never stay there again if I can help it.
March 10, 2014
Rated 5 out of 5 by Wolfie50 All-inclusive Hotel
My first time staying at this hotel, and I really loved it. The staff was very professional and accommodating. My room was very clean, modern and the bed was so comfortable. Hot/cold breakfast you can purchase in the lobby, plenty of seating, and toiletries also available for purchase. Bonus free shuttle service is a big plus. Plan to stay here again.
March 22, 2014
Rated 5 out of 5 by Stressedmomma Very comfortable beds!!!
My son had to go to UNC children's hospital for testing and we needed a place to stay starting mid morning instead of the normal 2-3 pm check in time. I called up and asked to speak to the Manager Josh, explained my situation and he said it would be NO problem!!! Totally eased my anxiety which allowed me to focus on my child. The hotel was very clean, modern, and comfortable. Staff was more than accommodating. It was nice to have the valet parking...this was the first time just my son and I traveled without my husband and he usually handles all of that stuff.... So once again, all I had to do was take care of my son which eliviated a lot of undue stress on me. A stressful situation was made less stressful by the curtesy and help of the staff at ALOFT. Thank you ALOFT for a comfortable experience.... We will definitely be back!!!!
December 16, 2012
Rated 3 out of 5 by MoxiePeacock2 Pool was my purpose
Needing an overnight getaway I chose this hotel because it has a pool. To my disappointment the pool was unavailable for usage. I walked down to the pool area and it was a creepy cloudy blue color with a sign on the door that read "Sorry for the Inconvenience." When speaking with hotel staff about the pool I was not offered any alternatives or compensations for the pool being out of service. Overall my stay was good and for what I paid I was satisfied!
September 4, 2013
Rated 5 out of 5 by Leadie very pleased
Staff very friendly and professional.
Clean and comfortable.
All you would want and hope to receive.
Would stay again on next trip to the area.
April 15, 2014
Rated 1 out of 5 by dissatisfied1000 Heating not working
I visited Aloft hotel in February after the storm. It was a warm day but the night was cold. I woke up in the middle of the night freezing - the heating was not working. When I checked out I asked staff to look into this issue. I was told this will be done but have not heard from the them. Not even a courteous "sorry" when I left. I would never stay there again.
March 5, 2014