Rated 2 out of 5 by Carrie Friendly staff
But noisy accommodations thanks to a street front location and interior filled with many hard surfaces. Equally disappointing was an airport transfer arranged by hotel staff. The car was smoke-filled, in disrepair, and if that weren't bad enough, the driver overcharged! In all, I expected more from a Starwood affiliated hotel.
December 6, 2011
Rated 2 out of 5 by Rach68 Nice place but major billing problems
Nice place to stay but my credit card was charged 3 times!!! Had to have a conference call will my credicard company AND hotel staff to fix it. Not nice
November 22, 2013
Rated 2 out of 5 by Bill197369 Freezing in RDU
This was a miserable stay due to a faulty air conditioner. On check in my room was probably 60 degrees inside. After fiddling with thermostat which read 74 degrees and had the A/C running I couldn't get the heat to work. The desk sent up a repair man who worked on it and got some heat going. This didn't last for long and had to adjust the thermostat several times I'm the middle of the night, finally setting it to 76 degrees to get it reasonably warm. Didn't sleep much. Room is spartan with no comfortable seating.
January 11, 2013
Rated 3 out of 5 by Jenxster A Mixed Bag
1. Excellent lounge area with computer and printer access.
2. Very friendly, helpful staff.
3. Very comfortable bed.
4. Excellent shower.
5. Well stocked snack bar.
6. Excellent, secure safe for valuables.
1. Seating in room was very inadequate. The only couch was positioned directly under the TV so the only place to watch TV was sitting on the bed.
2. No dressers or drawers at all. Unpacking was impossible because there was no place to store clothing.
3. Closet space was inadequate.
4. Refrigerator would not get cold. I complained twice and eventually another unit was brought in but it was as insufficient as the previous one.
5. Extra charge for parking. There was no alternative to the fee, even if I parked myself. The fee should be included in the price if it is to be assessed.
6. A bit too modernistic for my taste.
7. The room was fine for one person but too small for two.
8. There was no guide in the room insofar as area attractions, restaurants, etc.
9. The was no Bible in the room. This was a huge disappointment. In all my stays, this is the first hotel in which there was no Bible.
10. No bellhop service.
11. Office chair in room was small and very uncomfortable.
November 16, 2013
Rated 3 out of 5 by AT140 Nickle and Dime you to death
I wanted to stay in a different Hotel when visiting my Daughter at UNC so I booked Aloft. I arrived and wanted to pay cash for the room and that seemed to be a hassel for the guy who checked me in. I went to my room with my wife and got settled. I always check the sheets in Hotels and I checked one of the beds and found blood and hair on the fitted sheet. I called the front desk and they sent housekeeping up and changed the sheet but acted like it was no big deal. Back to Hilton Garden for me.
June 22, 2012
Rated 5 out of 5 by Thurman7781 Crisp, Modern, Practical
Excellent facility, staff and overall stay !
November 13, 2013
Rated 3 out of 5 by MoxiePeacock2 Pool was my purpose
Needing an overnight getaway I chose this hotel because it has a pool. To my disappointment the pool was unavailable for usage. I walked down to the pool area and it was a creepy cloudy blue color with a sign on the door that read "Sorry for the Inconvenience." When speaking with hotel staff about the pool I was not offered any alternatives or compensations for the pool being out of service. Overall my stay was good and for what I paid I was satisfied!
September 4, 2013
Rated 5 out of 5 by YourHonor2012 Awesome Experience!!!
The hotel decor is absolutely wonderful. Room was clean although there was a day when it appeared my bathroom sink was overlooked by cleaning staff. That was rectified the following day without me having to even comment. The only suggestion I have is to have a separate area for patrons to pay for items from the Fuel 24/7 instead of having to wait at the front desk getting caught in the traffic of guests checking in/out or otherwise needing front desk staff. I love this hotel though!!!
December 10, 2012
Rated 5 out of 5 by HawaiiSamurai Best Aloft So Far
We have stayed in more than 8 Alofts on two continents. This was by far the best. Mitch was a great bartender and the rest of the staff was wonderful as well. The pool was the best maintained pool we have seen in awhile and the gym is great. Highly recommend it.
Only downside is that the kid's camp out mattress was broken. Seems like a chain wide problem though. Our kids love it but the last two Alofts have not had them available and the one before that was broken as well.
March 21, 2012
Rated 5 out of 5 by Stressedmomma Very comfortable beds!!!
My son had to go to UNC children's hospital for testing and we needed a place to stay starting mid morning instead of the normal 2-3 pm check in time. I called up and asked to speak to the Manager Josh, explained my situation and he said it would be NO problem!!! Totally eased my anxiety which allowed me to focus on my child. The hotel was very clean, modern, and comfortable. Staff was more than accommodating. It was nice to have the valet parking...this was the first time just my son and I traveled without my husband and he usually handles all of that stuff.... So once again, all I had to do was take care of my son which eliviated a lot of undue stress on me. A stressful situation was made less stressful by the curtesy and help of the staff at ALOFT. Thank you ALOFT for a comfortable experience.... We will definitely be back!!!!
December 16, 2012
Rated 2 out of 5 by Lana13 Definitely not for everyone!
Clean and friendly and helpful staff but let down by details like catering: food and setting are no better than airport or road-side cafe style. Also, the deco style (cheap and cheerful) is not for everyone, and the same goes for the rather loud muzak piped throughout the hotel. My room was a little chilly and I couldn't control the air conditioning. The pool is laughably small but the gym is fine. In all not good value for money.
May 6, 2013
Rated 5 out of 5 by MATHALUM Amazing staff!
The front desk staff both in-person and on the phone blew me away. Mario and friends (didn't catch everyone's name) took fabulous care of us and went above and beyond to make us feel welcome and appreciated.
The location/facilities were as great as all my other Aloft stays. The workout room was especially nice and provided guests with a big picture window and complimentary headphones (in case you forgot yours).
LOVED our stay!
April 1, 2013
Rated 5 out of 5 by GJ55 A Great Place to Stay in Blue Heaven
A great location, friendly, attentive staff, and an outstanding, well-kept facility make this one of my favorite hotels.
There are a wide variety of restaurants and a market within walking distance, and if you don't like to drive both Chapel Hill Transit and Triangle Transit stop right in front of the hotel.
I've stayed here many times and the rooms are always immaculate.
I highly recommend a stay at Aloft Chapel Hill.
December 24, 2011
Rated 5 out of 5 by chapelhillfreak PT reunion
I really enjoyed my stay here. I loved the bar and sitting areas in the lobby, and that it had a good restaurant next door.
October 21, 2013
Rated 4 out of 5 by Paige90 Very Trendy New Look
Loved the breakfast space with the made-to-order hot food option ~ having the pool table in the cozy lobby made it feel like you were hanging out at home. Loved the room layout and the shades were GREAT! Would like to see parking be free, at least for SPG. The only inconvenience was that the man with housekeeping knocked on my door at 8am the day I was checking out ~ that was annoying.
I will be back to the Aloft!
August 3, 2012
Rated 5 out of 5 by Olivia2013 Great Service
Right when I walked in I was greated with a smile. Even though I was arriving a little early Corey found a room and got me settled (which was great since I had been traveling since 3:00 in the morning!). He was so welcoming! I have a tough food allergy so it was GREAT to have a mini fridge to keep some goodies in the mini fridge. I will be staying at this hotel again in September!
August 5, 2013
Rated 5 out of 5 by Kay1988 Wonderful visit!
This hotel was great. My husband I just stayed for one night in Chapel Hill. The staff was extremely helpful and even managed to get us into our room early- 11:30 instead of 3!!! The hotel was in a great location and the design was great, so nice, clean, and modern. Very pet friendly as well, our dog was treated as a guest just like a person would be.
Staff knew all of our names throughout the trip.
September 12, 2012
Rated 4 out of 5 by Jan0013 Boutique hotel meets Ikea - what fun!
I thoroughly enjoyed my stay at Aloft-Chapel Hill. My room was quite comfortable and the staff were helpful and knowledgeable. The hotel's close proximity to delightful restaurants allowed me to leave my car and the cares of traffic behind as I enjoyed my wonderful stay.
September 23, 2013
Rated 1 out of 5 by jand Not very empathetic
The reservation was for 2 nights under a prepaid rate. However we had to leave after a night's stay because of a family emergency (father-in-law had a stroke). Even after explaining this to the front desk they refused to refund the second night's charge.
December 5, 2011
Rated 4 out of 5 by Fiddler31 Aloft UNC
This was our first time using Aloft. We chose it for it's proximity to UNC Hospitals. We absolutely loved our stay. Nice fitness center, solid breakfast, and good room layout. Because we'll be heading back to UNC Hospitals, we'll be staying at Aloft.
Staff is very friendly, and quick to help get you what you need. And restaurants are close by, within walking distance.
June 20, 2013
Rated 4 out of 5 by kapw Crisp, Clean, Good Location
Loved the feel of this hotel and the front desk staff was great. Wish the bathroom door had a lock and that the towel bar was better situated, but those are just minor issues. Really do wish the hotel shuttle to Franklin Street had extended hours. Would have used it would it have picked up at night versus shut down by 7 PM. Short drive but having a shuttle would have been great!
July 11, 2012
Rated 4 out of 5 by Parent2013 Modern
Hard to beat the location when visiting UNC Chapel Hill. Overall the hotel is clean, very modern and close to good restaurants and services. I'd suggest the self-park option as the valet service appeared a little slow and chaotic at times. The one big negative for me was the beds - way too hard, platform like foundations and no padding or pillow top surface.
July 13, 2013
Rated 4 out of 5 by UNCParent Efficiency
Great stay--rooms are very efficient as is staff. Common areas are comfortable and fun and during evenings busy. Very customer focused around service. Parking convenient and easy. Great location for doing business at UNC or visiting student there.
Only recommendation was that there was no consistency in housekeeping for when they cleaned your room. One day 9:00 am another 2 PM
January 20, 2013
Rated 4 out of 5 by mmcb Mixed Bag
Stayed at the Aloft in Chapel Hill recently for graduation. The rate was twice the normal rate which is expected but the hotel did nothing to recognize that. This is my 4th child graduating from college. The other hotels in which we have stayed have also been expensive for those dates but have done special things for the guests to show that they appreciate the business. One gave us a free buffet breakfast every day and a shuttle to campus
. Other than sticking a flyer under the door that said "traffic is going to be a nightmare" there was no mention of graduation at all.
Although there are some nice features like the WiFi and lots of plugs, I didn't like not having a closet or any drawers at all for clothing. The fridge was nice and I like that they have built in dispensers for bath gel and shampoo (a lot less wasteful). I am clearly not the demographic for this hotel. It is designed for my 20 something children.
May 21, 2012
Rated 1 out of 5 by WILLIAM The facilities did not allow me to sleep...
There was an issue with the phone in my room, so it made a sound similar to an alarm the entire night. At ~4AM, I figured out how to unplug the phone & phone jack and was able to sleep until 5:30AM. This was a terrible experience. I stay in SPG hotels frequently and have been staying often this year. At a bare minimum, I expect to be able to sleep without interruption.
April 18, 2013
Rated 1 out of 5 by Unsatisfied10000000000000 Everything's fine if you don't ask questions
On my wedding weekend, was charged twice for same room; had to pay a third time for another room.
Here, the customer is not in the right; the manager is most insistent that he's right.
He was unapologetic, rude (He told me I needed to learn how to listen!), and unwilling to work with us to resolve this.
Don't waste your money or the manager's time!!! They're jerks!
April 30, 2013
Rated 5 out of 5 by Lynn458 The most hip hotel in chapel hill nc
What a great idea! So "green". ...they tried to think of everything! Loved the products in the shower ..no little bottles to waste or think you need to save! Easiest check out! No big cart to balance ...could manage myself! Bar was fun bartender very friendly...had drink specials everyday. They had entertainment one evening...so fun! Great coffee..excellent breakfast!
March 16, 2013
Rated 5 out of 5 by TravelerAA Outstanding staff
I didn't know whether it was Aloft training or southern hospitality but the staff members at the hotel were so friendly, uber-competent and always ready to help. I am a frequent traveler, just in CH for homecoming. These guys were very impressive by any standard. Good little gym, coffee in the room, comfy beds, and size of room also contributed to a great stay.
November 18, 2012
Rated 5 out of 5 by NewToTown Pet Friendly and Modern
We were thoroughly impressed at how pet friendly this hotel was. Dog bowls and a dog bed are already in the room when you arrive (if you let them know you're bringing a pet). Our black lab also enjoyed the many wooded trails directly in back of the hotel (by the golf course). The staff were super friendly too, and the modern decor and features were outstanding.
August 7, 2012
Rated 5 out of 5 by Lindsey Great stay, Bliss :)
Last minute reservations were made for a Saturday - Monday stay, staff was extremely friendly and helpful, room was perfect - very comfortable and very clean - although we did ask for an oversized shower however didn't get it (not a big deal) . Weekend was quiet so we had the bar and pool table to ourselves which was great. They also provide Bliss products :)
January 28, 2012