Rated 5 out of 5 by DrPain Will be back next year
For those who have conferences at the Friday Center in Chapel Hill, NC you should be staying at the ALOFT Hotel and nowhere else.
May 10, 2014
Rated 5 out of 5 by Jnise4 This hotel has great features
The commendations are great, the beds are comfortable. The hotel has excellent work out room and the pool is indoors. There is a bar and lounge area that is welcoming. A great stay for the family. The front desk is very professional and friendly. The hotel also; has valet parking which is very convenient.
April 28, 2014
Rated 3 out of 5 by GoldApple360 Great staff but mediocre features for the business traveler
As a business traveler, this is not an ideal hotel chain. It seems to me that the majority of other guests are not business travelers. This resulted in a lot of late night conversations and noise in the hallway during my mid-week stay. Also, when I stay more than one night, I like to unpack my suitcase. There are no drawers to put away clothing. The staff at this particular location, oddly all male, are very helpful and courteous.
April 24, 2014
Rated 5 out of 5 by ABBayArea Excellent stay & will return
Loved the modern architecture and ease of check-in (who needs a hotel desk? Seriously the kiosk was accessible and the staff very, very friendly and helpful). Our family also liked the availability of food and snacks, the Bliss products in the room, and the POOL. Very refreshing after a long car trip!
Bring earplugs for possible flight noise.
April 22, 2014
Rated 2 out of 5 by Guest24601A Gone to the Dogs
This property tries to be all things to all guests and succeeds at none. The smelsl and sounds of dogs overshadows the voices and scents of two legged guests at play,rest or recreation. The beds are less than nothing special and some bedding had the odor of wet dog. While to some that may be home, to us it was not. Walking the grounds around the hotel was risky at best. Hotel parking spaces were coned off from paying guests? House keeper with a trolley full of towels suggested that I call downstairs for extra towels. No hotel or local directory in the rooms. Nothing special anywhere here and no reason to consider returning. This was our second stay here after spending one night in the past. The only positive aspect was the friendly greeting by the desk person at check in.
April 21, 2014
Rated 5 out of 5 by Leadie very pleased
Staff very friendly and professional.
Clean and comfortable.
All you would want and hope to receive.
Would stay again on next trip to the area.
April 15, 2014
Rated 5 out of 5 by Sherry57 This hotel is modern and economical
Very clean. Has all the modern conveniences plus more. Very efficient staff.
April 9, 2014
Rated 5 out of 5 by WCUProfessor The best in Chapel Hill!
After staying at this hotel for the last 5 years during my visits to the wonderful Hill, I learned something new this time. You are permitted to bring in your own alcoholic beverages to drink in the bar area or outside. I enjoyed a wonderful bottle of white wine with my colleague while sitting outside in the spring sunshine. The bar staff even provided us with glasses and an ice bucket to keep our wine chilled. HOW GREAT!!!!!
April 5, 2014
Rated 5 out of 5 by Night61 Excellent Hotel
great location, great bar area and wonderful rooms
April 2, 2014
Rated 5 out of 5 by Wolfie50 All-inclusive Hotel
My first time staying at this hotel, and I really loved it. The staff was very professional and accommodating. My room was very clean, modern and the bed was so comfortable. Hot/cold breakfast you can purchase in the lobby, plenty of seating, and toiletries also available for purchase. Bonus free shuttle service is a big plus. Plan to stay here again.
March 22, 2014
Rated 1 out of 5 by Patt62 Terrible experience
We stayed two nights and our room was never cleaned. When I went to the desk they never apologized. I had to ask for clean towels. I doubt that I would stay again
March 17, 2014
Rated 2 out of 5 by pilgriml Service
No interenet access and not anything but we are sorry. Had to go next door for interenet access.
March 14, 2014
Rated 3 out of 5 by Chip84 If you want to stay in a Kennel then choose the Aloft in Chapel Hill, NC
Beds were not very comfortable. There were dogs everywhere to the point you couldn't get up and down the half-of-the time without having to dodge one. Look I love dogs and have had them all my life, but in a hotel of that level and at that price, if you are going to allow animals then put them all on the first floor so everyone else don't have smell them in the elevators or listien to them bark at night. There are people scared of animals not to mention being alergic to them. In my estimation a pet in a hotel room is no different than smoking you know immediately when you walk in they have been htere.
Finally our air conditioner didn't work and the room was hot. Front desk manager was nice when we checked out and voided our parking due to the air not working which I appreciate. That was uncomfortable, but the animals were a real iritation.
Would never stay there again if I can help it.
March 10, 2014
Rated 1 out of 5 by dissatisfied1000 Heating not working
I visited Aloft hotel in February after the storm. It was a warm day but the night was cold. I woke up in the middle of the night freezing - the heating was not working. When I checked out I asked staff to look into this issue. I was told this will be done but have not heard from the them. Not even a courteous "sorry" when I left. I would never stay there again.
March 5, 2014
Rated 5 out of 5 by Wildcat7476 Trendy
Great atmosphere! Delicious breakfast options!
February 17, 2014
Rated 5 out of 5 by Jon80 Great Staff
I stayed in this hotel recently for business. Prior to this trip, I learned that a relative was in the hospital. I decided to bring my wife and newborn with me so we could visit the relative. This decision was unexpected, but the hotel representative (Carolina) went over and above to make sure my family was comfortable. She was friendly during check-in and check-out. She made sure there was a crib in the room, and she gave me a room at the end of the hall (quiet to help my newborn sleep). She also let my wife use the room after check-out for the baby. I hope Carolina can be recognized for her great service!
February 12, 2014
Rated 3 out of 5 by amoore333 Visit: Feb 2014
I've stayed at the hotel 3 separate occasions now for multiple days and the wireless is consistently inconsistent. The strongest signal is by the lobby and it's difficult to work from the rooms.
The rooms could also use more light. The overheads are very dim.
February 11, 2014
Rated 5 out of 5 by candy286 hotel has great features
we enjoyed everything about this hotel and their staff. we would highly recommend the aloft hotel to all our family and friends.
February 6, 2014
Rated 5 out of 5 by WCUProfessor This Aloft ROCKS!
While in Chapel HIll this is the only place to stay - great staff (especially Corey), comfy rooms, fun bar and easy location.
January 20, 2014
Rated 2 out of 5 by PrincessPea Disapointing
I have stayed at this hotel a few times and have had good stays, however, this time was not the case. I noticed my toilet , after flushing made an odd noise and then the water drained out. This was in the evening when I was ready for bed so decided to call in the am for maintenance to fix. I called at 7am to report to Eli. I explained the toilet was not flushing and was quite gross. His reply was that no one was there to fix until 9am but I could come down and get moved to another room. I explained that this was not convenient for me, I was not dressed, would have to repack my items etc and asked if they could please bring me key to a new room up to me. He said he was too busy. Upon checkout there was a young woman who assisted, when asked about my stay I explained to her the situation, when then she asked was that all? Didn't offer anything off my bill, nothing to remedy the situation which left me with a very negative taste about this starwood property.
January 19, 2014
Rated 4 out of 5 by ToxGuy 17-Jan-2014
Comfortable room at a good price. Configuration of "closet" (actualy a shelf with hangers and a curtain) was a bit awkward. Free botled water was nice. Only one issue - my window shade wouldn;t close completely. Not a big enough deal to call maintenance. Overall, I would stay here again.
January 18, 2014
Rated 4 out of 5 by HBBBLB Pet friendly...sort of
We had high hopes coming to this hotel on New Years Eve, but were disappointed. The reason we booked this hotel, which was further away from where we wanted to be, was the promise of a truly pet friendly hotel. The pet friendliness of the hotel turned out to be they allowed pets...that was it. On my reservation it clearly states "We provide everything your pet needs including bowl, toys treats and a bed." There were two dirty bowls in the room. When I asked about the bed, they simply said "we need to update the website." Overall the room was clean and the woman who checked us out on 01/01 was very nice. It was nice to have our dog with us, but they should change their title from "pet friendly" to we allow pets.
January 7, 2014
Rated 4 out of 5 by EMBAShae Aloft Experience
I tend to use this hotel not because of the style and in-room features but more the closeness to where I work and need for late event attendance for overnight accommodations. Not a fan of the bed or linens. The rooms smell funny (air fresherners would be nice, especially in the shower area) and, the water pressure at the vaniety areas are always a mistery. Sometimes a strong flow, sometimes a weak flow.It's a hotel that you can work with but more for kids or teens than adults. I like the plush comfort beds with onsite restaurants and more accommodating amenities like the Westin brand.
December 16, 2013
Rated 4 out of 5 by UNCfan99 Overall great with a big BUT
I so wanted to like everything. Modern, hip decor, very professional and friendly staff. Great location for Chapel Hill and UNC. But housekeeping gets a D. My first sight was wrinkled pillow cases and sheets. Were they fresh, or was that part of the trendy look? Stains on the down comforter under the sheets. Dust on the carpet behind the door. Shower drain slow so I had to stand in a puddle. Icing on the cake was aftr the housekeeper left, toilet seat had many drops of water on it and 2 of his or her black hairs on it. Eeew. Paid a lot of my hard earned $ for this. If this is trendy, not for me.
December 15, 2013
Rated 3 out of 5 by Bobknoc Meh
Classic example of form over function. Hotel is going for a sleek modern look, but room design was not practical. You enter the room via the open bathroom, which is combined with the clothing storage area. No drawers, only some narrow shelves--area for hanging clothes also awkward.
No place near the shower stall to hang a towel without trailing water out of the shower.
Room has two beds but the toilet and shower are enclosed together--not practical for shared accommodations. Lacks privacy.
Two beds, but only one chair for work at the desk.
Pool ridiculously small--no real point in having a pool this small.
Overall, aside from the location near the University, there was little that made this hotel more desirable than the much less expensive Comfort Inn.
December 10, 2013
Rated 3 out of 5 by AnotherTraveller Not as expected
It is usually a good hotel. But this time my room was not very clean and smelled of smoke. I was moved to a different room, and the new room's AC/heat was not functionning. Overall disappointed.
December 4, 2013
Rated 3 out of 5 by buzz60 Didn't like the "openness"
did not like the open shower to be sharing the room with family. need more privacy.
pets down the hall, a little barking???
pets "let out" just in front of the main entrance, unpleasant site for us to look at. they should have a more secluded place to do this which is not possible at this site.
December 2, 2013
Rated 2 out of 5 by Rach68 Nice place but major billing problems
Nice place to stay but my credit card was charged 3 times!!! Had to have a conference call will my credicard company AND hotel staff to fix it. Not nice
November 22, 2013
Rated 3 out of 5 by Grumpier This hotel needs an upgrade
This hotel is worn out beyond what should be expected by any guest. The first thing that caught my eye upon entering was a bucket trying to catch a drip coming from some pipe above. The drip was so bad that there was more water on the floor than in the bucket. The walls were scraped everywhere. There was valet parking when we arrived for an event which we payed eight dollars a day for. That was good until Monday. Suddenly there was no valet parking, but we payed for it just the same?????? On a positive note, the breakfast offerings were excellent and we had no reason to seek out a local diner. The rooms were cleaned very well and the staff was friendly. This hotel is making enough money to upgrade the worn out furniture and carpeting and wallcoverings.I can't be the only person who sees this.
November 22, 2013
Rated 3 out of 5 by Jenxster A Mixed Bag
1. Excellent lounge area with computer and printer access.
2. Very friendly, helpful staff.
3. Very comfortable bed.
4. Excellent shower.
5. Well stocked snack bar.
6. Excellent, secure safe for valuables.
1. Seating in room was very inadequate. The only couch was positioned directly under the TV so the only place to watch TV was sitting on the bed.
2. No dressers or drawers at all. Unpacking was impossible because there was no place to store clothing.
3. Closet space was inadequate.
4. Refrigerator would not get cold. I complained twice and eventually another unit was brought in but it was as insufficient as the previous one.
5. Extra charge for parking. There was no alternative to the fee, even if I parked myself. The fee should be included in the price if it is to be assessed.
6. A bit too modernistic for my taste.
7. The room was fine for one person but too small for two.
8. There was no guide in the room insofar as area attractions, restaurants, etc.
9. The was no Bible in the room. This was a huge disappointment. In all my stays, this is the first hotel in which there was no Bible.
10. No bellhop service.
11. Office chair in room was small and very uncomfortable.
November 16, 2013