アロフト チャペルヒル

  • アメリカ合衆国
  • 27517
  • ノースカロライナ,
  • チャペルヒル
  • 1001 South Hamilton Road
  • マップ

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年齢条件ポリシー

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Rated 4 out of 5 by 151 reviewers.
Rated 4 out of 5 by Pet friendly...sort of We had high hopes coming to this hotel on New Years Eve, but were disappointed. The reason we booked this hotel, which was further away from where we wanted to be, was the promise of a truly pet friendly hotel. The pet friendliness of the hotel turned out to be they allowed pets...that was it. On my reservation it clearly states "We provide everything your pet needs including bowl, toys treats and a bed." There were two dirty bowls in the room. When I asked about the bed, they simply said "we need to update the website." Overall the room was clean and the woman who checked us out on 01/01 was very nice. It was nice to have our dog with us, but they should change their title from "pet friendly" to we allow pets. January 7, 2014
Rated 3 out of 5 by Reception Staff's Attitudes Need to Improve I hardly ever write reviews, but after such a negative experience with the reception, I thought I would leave feedback so that they improve for other customers. I am a loyal Starwood customer so I was surprised to find every interaction with the reception to be cold, abrupt and unpleasant. I left our weekend stay there feeling like I had intruded on their work. Outside of the reception, the cook, valet and housekeeping were very friendly. The hotel is in a great location for touring the campus. Just don't expect any warm Carolina interactions (or assistance) from the reception. October 6, 2013
Rated 5 out of 5 Wonderful Experience I had an amazing week stay at Aloft in Chapel Hill. The hotel is beautiful. The contemporary decor is so cool and fresh. I loved my room. The bed was so freakin' comfortable! The shower was amazing. Every little detail was perfect...even the cool sinks! I can't wait to return in January. The staff was super nice and very welcoming. I highly recommend the valet service. The guys were great and it is a nice feeling to drive up to the front door after a long day of classes and be able to go right to the room and relax. Great shopping all around too! Awesome experience. Love Aloft!! October 8, 2012
Rated 5 out of 5 by This hotel is modern and economical Very clean. Has all the modern conveniences plus more. Very efficient staff. April 9, 2014
Rated 5 out of 5 Friendliest Staff & Great Amenities The front desk staff were the nicest group of hotel staff I've experienced. The friendly, outgoing and personable service was conveyed on the phone prior to our visit (placed 2 calls), in person during check-in and continued throughout our stay. I was not only impressed with the staff, but the hotel amenities far surpassed my expectations. We loved the hotel bar, very clean room, super comfortable beds and the window treatments which allowed us a much needed long nights sleep. This was my first stay at Aloft Chapel Hill but will not be my last. Thanks so much for a great stay! November 15, 2011
Rated 5 out of 5 by All-inclusive Hotel My first time staying at this hotel, and I really loved it. The staff was very professional and accommodating. My room was very clean, modern and the bed was so comfortable. Hot/cold breakfast you can purchase in the lobby, plenty of seating, and toiletries also available for purchase. Bonus free shuttle service is a big plus. Plan to stay here again. March 22, 2014
Rated 5 out of 5 by City Slick First time staying at an Aloft and I was very impressed. The decor is totally hip. You instantly feel/know you are going to have a good time here! Loved the tall ceilings in the guest rooms, the modern decor and the comfortable beds. Took advantage of the great gym, and next time I will surely use the pool! At night the lobby transforms, and delicious drinks were served by their friendly bartender. With the Jazz band playing, and the right amount of people, I felt like I was in NYC. Check-in/Check-out with Corey was a breeze! Thanks Corey! This place was awesome! April 26, 2012
Rated 5 out of 5 by Excellent Hotel great location, great bar area and wonderful rooms April 2, 2014
Rated 3 out of 5 by If you want to stay in a Kennel then choose the Aloft in Chapel Hill, NC Beds were not very comfortable. There were dogs everywhere to the point you couldn't get up and down the half-of-the time without having to dodge one. Look I love dogs and have had them all my life, but in a hotel of that level and at that price, if you are going to allow animals then put them all on the first floor so everyone else don't have smell them in the elevators or listien to them bark at night. There are people scared of animals not to mention being alergic to them. In my estimation a pet in a hotel room is no different than smoking you know immediately when you walk in they have been htere. Finally our air conditioner didn't work and the room was hot. Front desk manager was nice when we checked out and voided our parking due to the air not working which I appreciate. That was uncomfortable, but the animals were a real iritation. Would never stay there again if I can help it. March 10, 2014
Rated 3 out of 5 by Meh Classic example of form over function. Hotel is going for a sleek modern look, but room design was not practical. You enter the room via the open bathroom, which is combined with the clothing storage area. No drawers, only some narrow shelves--area for hanging clothes also awkward. No place near the shower stall to hang a towel without trailing water out of the shower. Room has two beds but the toilet and shower are enclosed together--not practical for shared accommodations. Lacks privacy. Two beds, but only one chair for work at the desk. Pool ridiculously small--no real point in having a pool this small. Overall, aside from the location near the University, there was little that made this hotel more desirable than the much less expensive Comfort Inn. December 10, 2013
Rated 2 out of 5 by Friendly staff But noisy accommodations thanks to a street front location and interior filled with many hard surfaces. Equally disappointing was an airport transfer arranged by hotel staff. The car was smoke-filled, in disrepair, and if that weren't bad enough, the driver overcharged! In all, I expected more from a Starwood affiliated hotel. December 6, 2011
Rated 5 out of 5 by You know what matters most After staying at the Aloft Chapel Hill I came away convinced that your research and marketing team focused on what was important to travelers. Courteous staff who went the extra mile and genuinely seemed to care about their guests, comfortable beds, a quick breakfast on the run, non-smoking rooms, fantastic bath amenities (Bliss), a cool and friendly bar to enjoy a drink after a long drive, pet friendly rooms and a hip environment where everyone feels welcome no matter how young or old they are. Well done, Aloft. You have a new fan! August 4, 2013
Rated 1 out of 5 by Heating not working I visited Aloft hotel in February after the storm. It was a warm day but the night was cold. I woke up in the middle of the night freezing - the heating was not working. When I checked out I asked staff to look into this issue. I was told this will be done but have not heard from the them. Not even a courteous "sorry" when I left. I would never stay there again. March 5, 2014
Rated 1 out of 5 by Terrible experience We stayed two nights and our room was never cleaned. When I went to the desk they never apologized. I had to ask for clean towels. I doubt that I would stay again March 17, 2014
Rated 2 out of 5 by Freezing in RDU This was a miserable stay due to a faulty air conditioner. On check in my room was probably 60 degrees inside. After fiddling with thermostat which read 74 degrees and had the A/C running I couldn't get the heat to work. The desk sent up a repair man who worked on it and got some heat going. This didn't last for long and had to adjust the thermostat several times I'm the middle of the night, finally setting it to 76 degrees to get it reasonably warm. Didn't sleep much. Room is spartan with no comfortable seating. January 11, 2013
Rated 3 out of 5 by This hotel needs an upgrade This hotel is worn out beyond what should be expected by any guest. The first thing that caught my eye upon entering was a bucket trying to catch a drip coming from some pipe above. The drip was so bad that there was more water on the floor than in the bucket. The walls were scraped everywhere. There was valet parking when we arrived for an event which we payed eight dollars a day for. That was good until Monday. Suddenly there was no valet parking, but we payed for it just the same?????? On a positive note, the breakfast offerings were excellent and we had no reason to seek out a local diner. The rooms were cleaned very well and the staff was friendly. This hotel is making enough money to upgrade the worn out furniture and carpeting and wallcoverings.I can't be the only person who sees this. November 22, 2013
Rated 2 out of 5 by Service No interenet access and not anything but we are sorry. Had to go next door for interenet access. March 14, 2014
Rated 3 out of 5 by stylish but inconvenient Although Aloft was a modern, clean place, the rooms weren't convenient. Only 1 towel rack made it hard to be green and hang up your towels to dry. I miss having a dresser with drawers. Open shelves seemed so cluttered. The lighting made it impossible to have soft light at night to see your way to the bathroom without being kept awake by the overhead lights. The valet people wanted a time when I needed the car again. Didn't know that and have never been asked to estimate by a valet before. October 16, 2013
Rated 3 out of 5 by Nickle and Dime you to death I wanted to stay in a different Hotel when visiting my Daughter at UNC so I booked Aloft. I arrived and wanted to pay cash for the room and that seemed to be a hassel for the guy who checked me in. I went to my room with my wife and got settled. I always check the sheets in Hotels and I checked one of the beds and found blood and hair on the fitted sheet. I called the front desk and they sent housekeeping up and changed the sheet but acted like it was no big deal. Back to Hilton Garden for me. June 22, 2012
Rated 5 out of 5 by Awesome Experience!!! The hotel decor is absolutely wonderful. Room was clean although there was a day when it appeared my bathroom sink was overlooked by cleaning staff. That was rectified the following day without me having to even comment. The only suggestion I have is to have a separate area for patrons to pay for items from the Fuel 24/7 instead of having to wait at the front desk getting caught in the traffic of guests checking in/out or otherwise needing front desk staff. I love this hotel though!!! December 10, 2012
Rated 5 out of 5 by Best Aloft So Far We have stayed in more than 8 Alofts on two continents. This was by far the best. Mitch was a great bartender and the rest of the staff was wonderful as well. The pool was the best maintained pool we have seen in awhile and the gym is great. Highly recommend it. Only downside is that the kid's camp out mattress was broken. Seems like a chain wide problem though. Our kids love it but the last two Alofts have not had them available and the one before that was broken as well. March 21, 2012
Rated 5 out of 5 by Very comfortable beds!!! My son had to go to UNC children's hospital for testing and we needed a place to stay starting mid morning instead of the normal 2-3 pm check in time. I called up and asked to speak to the Manager Josh, explained my situation and he said it would be NO problem!!! Totally eased my anxiety which allowed me to focus on my child. The hotel was very clean, modern, and comfortable. Staff was more than accommodating. It was nice to have the valet parking...this was the first time just my son and I traveled without my husband and he usually handles all of that stuff.... So once again, all I had to do was take care of my son which eliviated a lot of undue stress on me. A stressful situation was made less stressful by the curtesy and help of the staff at ALOFT. Thank you ALOFT for a comfortable experience.... We will definitely be back!!!! December 16, 2012
Rated 3 out of 5 by Pool was my purpose Needing an overnight getaway I chose this hotel because it has a pool. To my disappointment the pool was unavailable for usage. I walked down to the pool area and it was a creepy cloudy blue color with a sign on the door that read "Sorry for the Inconvenience." When speaking with hotel staff about the pool I was not offered any alternatives or compensations for the pool being out of service. Overall my stay was good and for what I paid I was satisfied! September 4, 2013
Rated 3 out of 5 by Visit: Feb 2014 I've stayed at the hotel 3 separate occasions now for multiple days and the wireless is consistently inconsistent. The strongest signal is by the lobby and it's difficult to work from the rooms. The rooms could also use more light. The overheads are very dim. February 11, 2014
Rated 2 out of 5 by Definitely not for everyone! Clean and friendly and helpful staff but let down by details like catering: food and setting are no better than airport or road-side cafe style. Also, the deco style (cheap and cheerful) is not for everyone, and the same goes for the rather loud muzak piped throughout the hotel. My room was a little chilly and I couldn't control the air conditioning. The pool is laughably small but the gym is fine. In all not good value for money. May 6, 2013
Rated 5 out of 5 by Amazing staff! The front desk staff both in-person and on the phone blew me away. Mario and friends (didn't catch everyone's name) took fabulous care of us and went above and beyond to make us feel welcome and appreciated. The location/facilities were as great as all my other Aloft stays. The workout room was especially nice and provided guests with a big picture window and complimentary headphones (in case you forgot yours). LOVED our stay! April 1, 2013
Rated 2 out of 5 by Disapointing I have stayed at this hotel a few times and have had good stays, however, this time was not the case. I noticed my toilet , after flushing made an odd noise and then the water drained out. This was in the evening when I was ready for bed so decided to call in the am for maintenance to fix. I called at 7am to report to Eli. I explained the toilet was not flushing and was quite gross. His reply was that no one was there to fix until 9am but I could come down and get moved to another room. I explained that this was not convenient for me, I was not dressed, would have to repack my items etc and asked if they could please bring me key to a new room up to me. He said he was too busy. Upon checkout there was a young woman who assisted, when asked about my stay I explained to her the situation, when then she asked was that all? Didn't offer anything off my bill, nothing to remedy the situation which left me with a very negative taste about this starwood property. January 19, 2014
Rated 5 out of 5 by A Great Place to Stay in Blue Heaven A great location, friendly, attentive staff, and an outstanding, well-kept facility make this one of my favorite hotels. There are a wide variety of restaurants and a market within walking distance, and if you don't like to drive both Chapel Hill Transit and Triangle Transit stop right in front of the hotel. I've stayed here many times and the rooms are always immaculate. I highly recommend a stay at Aloft Chapel Hill. December 24, 2011
Rated 4 out of 5 by Very Trendy New Look Loved the breakfast space with the made-to-order hot food option ~ having the pool table in the cozy lobby made it feel like you were hanging out at home. Loved the room layout and the shades were GREAT! Would like to see parking be free, at least for SPG. The only inconvenience was that the man with housekeeping knocked on my door at 8am the day I was checking out ~ that was annoying. I will be back to the Aloft! August 3, 2012
Rated 5 out of 5 by Wonderful visit! This hotel was great. My husband I just stayed for one night in Chapel Hill. The staff was extremely helpful and even managed to get us into our room early- 11:30 instead of 3!!! The hotel was in a great location and the design was great, so nice, clean, and modern. Very pet friendly as well, our dog was treated as a guest just like a person would be. Staff knew all of our names throughout the trip. September 12, 2012
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