Rated 3 out of 5 by LLeach52 Contemporary Utilitarian
Definitely NOT enough closet room. It took FOREVER to find the iron (which is nowhere near the closet).
The young girl at the front desk explained that she would be putting me on the quiet, city side of the hotel. I am certain she forgot that there was a train, a bridge and a two streets - at least I wasn't above the nightclub like my fellow travelers!
Food at the adjoining restaurants is tasty and spendy. Definitely stop at Lago for happy hour!
October 16, 2014
Rated 4 out of 5 by ikerbiker great staff
Staff is super nice. This was our second visit. One problem this time was the noise level of the restaurant /bar next door/down stairs. This place was not associated with the hotel so they had nothing to do with it but may be of concern to those looking to go to bed early and rest in quiet.
October 14, 2014
Rated 4 out of 5 by JuJuBawanna Staff is EXCELLENT
Great staff; very helpful. Good value. The only negative is the lighting in the bathroom. It wasn't very good for putting on makeup and the fan is annoying. I like to listen to the news while getting ready and I would have had to turn the volume up too much to do so.
October 14, 2014
Rated 5 out of 5 by Buck3391 Excellent Staff
I stayed at the aloft in Cleveland for 5 days while on business. The staff were extremely helpful and concerned when I mentioned a very slight problem. They were ready to change my room for me that very moment. I told them it was not required, but if I had a continuous problem that I would speak to them. While I was away from home it was my granddaughters birthday and she could not understand just how big Lake Erie was. When casual speaking with the staff at the front desk regarding it they offered to take to the rooftop for photos for her. The following day I mentioned it to Bill ( the Manager) who then took me to another rooftop with an unobstructed view. That made my granddaughter soooo happy it made my day and hers. All of your staff should be commended on their professional attitudes and caring for their customers. This has had to be the best experience I have ever had with a hotel. I look forward to when I can return so as to enjoy your great staff and hotel.
Thank you for all that you do, Your the Best!
Richard C Fenlason, EMTP
State of Nevada
October 13, 2014
Rated 5 out of 5 by Furkidmom3 Exceeded my expectations
The facility and the staff completely exceeded my expectations. At every turn, staff were there to greet you, ask not only about your stay, but your day! Everyone had smiles, even at the busiest of times in their day. This is my first trip to Cleveland, and I would certainly make this my first choice when booking a room when I go back. If the staff and the facilities of Aloft hotels in other cities come even close to matching the Cleveland location, then I would make them my first choice in those cities. Keep up the great work!
October 12, 2014
Rated 4 out of 5 by KKWaters Consistant Aloft Hotel
You walk in and are greeted by a friendly, bubbly staff that seem like they enjoy what they do.
Overall a good place.
About a $35 cab ride from airport but in close proximity to action downtown.
The sink drain was slow (room 415) but other than that the stay was nice and the room was clean.
Check out Ken Stewarts restaurant in the same complex for a great dinner!
October 11, 2014
Rated 2 out of 5 by Wedd14 Aloft/ Cleveland Downtown Noisy Party Hangout
First Impressions are everything. The Valets were standing around not helping us. There were no luggage carts. I was with a handicap person and was totally ignored. No help getting out of the car or helping with our luggage.
Then we go to check in and our rooms were not ready. So 2 rooms of people were trying to get ready in one room. Also as we were checking in the clerk kept answering the phone even though there were 2 other clerks standing behind the counter.
Very noisy place. I guess if you want to party all night this might be the place for you.
Also one of our party was not given the wedding party discount even though we had quite a few rooms booked at this place.
If I ignore all that I will say our room was nice. The beds were comfy and the bathroom was nice. Great wall TV.
October 7, 2014
Rated 5 out of 5 by Jillini Great Staff & Location!
The staff is extremely accommodating and friendly across all aspects of the hotel. I've stayed at multiple locations throughout the Cleveland area and am constantly drawn back to the downtown Aloft.
September 30, 2014
Rated 3 out of 5 by Sarath Good hotel, bad location
Good hotel and staff. Good restaurants nearby. This is better than few other aloft hotels I have stayed, but the location is near a RTA station. Every time a train passes, I felt my whole bed shaking. I am still waiting for my final bill which they have not emailed.
September 24, 2014
Rated 4 out of 5 by Ducky25 Room Key
I was given the wrong room number and the room key was for a room already occupied. This could have been a security problem as well as a privacy issue. The problem was rectified quickly, and in all fairness the girl who checked us in had a line out to the doors and she was alone for a while till someone came to help her. Mistakes happen but it left us uneasy.
September 18, 2014
Rated 5 out of 5 by Glenn48 hotel is dog friendly thank-you for that
staff excellent. I brought my own food and water bowls, but would be nice if hotel provided them
September 15, 2014
Rated 5 out of 5 by MarkWS A modern feel and casual approach
The room layout and modern style is great. The employees take a casual approach, but provide excellent service.
September 12, 2014
Rated 5 out of 5 by DebbieJohn Rejuvenating getaway.
My husband and I live maybe 10miles away, and we stayed at your hotel and felt like we were in another city. The atmosphere is very relaxed and fun. Being steps away from the waterfront Rapid station made it convenient to get to sites around town. The breakfast sandwiches made-to-order were delicious and very reasonable cost. The bed was comfortable. The view was fabulous. We could see the river, the lake, watch the trains and the bridges going up for the freighters on the river. WE even enjoyed the sound of the trains at night. Plus the Ohio State Football game was on TV in the room. Thanks for an enjoyable getaway from our very busy life.
September 1, 2014
Rated 4 out of 5 by Acrazyhun thank you for our stay
The staff was very pleasant and I enjoyed the view of the lake.,We have already suggested to other family members to stay here as a nice getaway since we live local. You can walk out the front door jump on a tram and be at the casino and shopping tn minutes, we had a very enjoyable stay
September 1, 2014
Rated 3 out of 5 by diane649 clean rooms. nice staff
Ok accomadations. Room not very appealing. Very plain without any character.
August 27, 2014
Rated 4 out of 5 by Darby2 Average compared to other Aloft experiences
Sunday night so almost everything in the area, especially restaurants was closed. Staff not as friendly as at other Alofts I have stayed at over the past few years. Good place to stay as it is close to almost everything but could use improvements in greeting guests and thanking guests.
August 24, 2014
Rated 5 out of 5 by Drew93940 Great Staff, Facilities, and Room
Three days for a conference and completely enjoyed the room, all the staff attention, and the gym(s). Picked the city view room to lessen the train noise, but I am an early riser anyway.
August 21, 2014
Rated 3 out of 5 by Kari11 Great area, but watch the parking lot
Traveling to Cleveland for business and always stay within the SPG hotel family. I was pleased to see A Loft was new and in a great area of Cleveland. The hotel is nice, a little loud with the trains, but not too bad. My issue was that we asked the customer service rep if the parking lot was free for parking and she replied with " if the parking attendee is gone, yes it is" We awoke to a yellow ticket on our car. I do suggest asking about parking or paying for valet.
August 19, 2014
Rated 5 out of 5 by CANinNYC The perfect weekend getaway
Had to visit Cleveland for work and wanted a hotel with a model vibe and proximity to downtown. This hotel was not only well maintained and clean, but the perfect weekend retreat. The bar staff at Wxyz could have been a little more friendly and engaged, but the front desk staff were welcoming, helpful and energetic. Will definitely stay again when I return to Cleveland.
August 19, 2014
Rated 5 out of 5 by CMC77 Great price - great service
Our group had a great experience here with lounge space and fabulous restaurants downstairs - the best I experineced on the trip. My room was quiet even though right outside the elevator. Great experience and great price.
August 18, 2014
Rated 5 out of 5 by SPG41017 Awesome hotel!
This hotel, like all of the Aloft hotels I have stayed in is fantastic. The rooms are spacious and comfortable and we had a corner room overlooking the lakefront. Staff was extremly helpful and courteous. The location is convenient to nighlife, resturants and the flats.
Would highly recommend this property!
August 18, 2014
Rated 3 out of 5 by JayEY New Facility, but noisy location
The Aloft facility is brand new in the warehouse district. A short walk to main downtown. The rooms are clean, water is hot, bed is comfortable. The trains run behind the property, so through out the night, they will blow their horn and if your room faces the water, the rooms rattle as the trains pass by. Weekend nights were very loud - people drinking/partying in the bar could be heard in the room. Additionally, clothes storage is a bit awkward, there are zero drawers and shelfs are too high or too low. The room safe did not work. Finally, I valeted my car. When I would call down to guest services to ask them to pull my car, half the time the valet did not receive the request. So I would have to wait 15 min for them to bring it down. The cleaning staff was impeccable and very courteous.
August 18, 2014
Rated 4 out of 5 by Steve112 Design over practicalities
The hotel is very pretty, but the design decisions did not consider the practicalities of staying there. There is not one drawer in the entire room. There is nowhere to put away your suitcase(s). The "bathroom" is exposed, so that if one guest is getting up, everyone in the room must get up. The lights in the toilet/shower area light up the entire room.
Room design should be pretty AND practical. You got one out of two.
August 17, 2014
Rated 3 out of 5 by Amywood Great because it's close to my office but not the best sleep experience.
I stay here because it's convenient to the office when I'm in town. There are trains running nearby that are loud and shake the building. This trip I had a night of karaoke singing outside my window during an event.
On the positive side though, the staff go out of their way to make you feel welcome and the rooms are very modern.
August 16, 2014
Rated 5 out of 5 by RBar Still wonderful
Our second stay in 6 months was every bit as great as the first. Exceptionally clean facility and warm, friendly staff. We have made this our 'go to' hotel in Cleveland!
August 6, 2014
Rated 5 out of 5 by KLJ14 Wedding block
I reserved a wedding block for my guests at the Aloft Cleveland Downtown Hotel, and it truly exceeded all my expectations! All the employees I worked with were so accommodating and professional, and I can't thank them enough. I had to book a room last minute for the bridal party to get ready in, and it was perfect!! We also hosted a brunch in the hotel catered by Lago on Sunday morning, and it went perfectly as well. All the guests commented on how great the stay was, and all guests enjoyed WXYC bar both nights of the stay! SO highly recommended! Major perk.. the hotel is dog friendly!!
August 6, 2014
Rated 4 out of 5 by JohnB13 Very good!
A few suggestions from a frequent visitor to this location: 1) the self-serve food is very good. But I would appreciate more variety in the salads, Field greens instead of iceberg lettuce would be a good start. 2) I know there is the xyz bar in the enrance area, but the music volume makes it diificult to have a .conversation with the check-in desk
August 6, 2014
Rated 4 out of 5 by Bucky62 Minor adjustments needed.
Overall, very clean and pleasant. Stayed on the 5th floor and the water pressure in the bathroom sink was very bad. Water pressure in the shower was fine. I was in 521 and my brother-in-law was in 517. He experienced the same thing. There is also not enough light in the immediate shower area.
August 5, 2014
Rated 2 out of 5 by Basia523 Won't Return
There are 3 reasons I won't return to this property. First is location - it's 2 blocks away from a really nasty neighborhood that my GPS took me through from 3 different locations. Second, the parking situation is awful. Too expensive and too confusing and walking from the parking lot in this neighborhood late at night alone is not worth it. And lastly, the free internet kicked me off constantly. Plenty of other options. I booked 2 nights but left after 1.
August 5, 2014
Rated 5 out of 5 by RR2014AAA Aloft Cleveland Stay
Staff was great. They were very helpful.
August 4, 2014