Rated 2 out of 5 by DG12 Not What I Expected
The first impression of the property when I walked in was good. The staff was very friendly and helpful. My disappointment was when I got in the room. The tile bathroom floors were not clean. You could see the mildew. There was only one washcloth in the bathroom. The tissue dispenser was empty. There were scratches on the wallpaper and a portion of it peeled back. It was very moist in the room. It had a mildew smell to it. I would have changed rooms, but when I searched my computer for reviews they all were much like my experience so I decided not to waste my time. I wish the previous reviews were addressed before I arrived. Definitely not what I expected.
June 22, 2012
Rated 5 out of 5 by skypilot2 Like the Style
European styling. I like it. Nice place
September 10, 2014
Rated 1 out of 5 by S220 My accomendations were horrible
Unfortunately, I can give my stay at your hotel a 10; it was more like a 2. I was very displease with my service. I understand the night I arrived the hotel was experiencing some sort of power outage and got that reason I had to walked up to my room and unable to come out because I could not get a key card. But what I can't understand was when I went to the front desk to ask for more towels and a wash cloth I was told I had to wait until after 7 the next morning. When I arrived the towels and wash clothes were unacceptable. I very disgusted and upset. I have never experienced such crazy at the Aloft at the National Harbor .
January 23, 2013
Rated 1 out of 5 by VKR1977 Worst Starwood Experience. Ever!
This is hotel does not reflect the Starwoods experience that I have become a loyal brand member of. Upon checking in, the staff member seemed unpleasant and this was evidenced by his curt verbal responses and nonchalant behavior that rooms were not ready at 2pm. He could care less. After waiting 1.5-hours for a room, I entered a space and was repulsed by the odor. The linens on the beds were stained and the sweat drenched odor revealed that they had not been changed for an extended period. My call to the front desk proved fruitless as no one seemed able to identify another room, change the linens or offer any satisfactory explanation for the room's state. While the hotel offers a shuttle, the driver seemed more anxious to return to transport his colleagues rather than safely transport guests. When I shared my concerns at check out, the front desk attendant suggested that I would be contacted. Given that this has not happened to date, I can only hope that the linens are being properly washed, staff are being retrained and serious consideration is being given to how to improve the overall guest experience.
September 6, 2014
Rated 4 out of 5 by TL62 Good location for BWI
Arrival was less than stellar. First communication was license and payment. Seems as if I was being issued a ticket. Same response for the guests behind me as she barked the same instructions over me to them. Could use some refresher training.
September 3, 2014
Rated 4 out of 5 by Hardrock04Actual Baltimore BWI Aloft, October 2013
If you have not stayed at any of the Aloft properties, it could turn you off. If, however, you are “green” minded. You will love both this location, as well as all the other Aloft locations I have mentioned in other reviews. All have a semi-industrial design feel, but for travel, they have all served me well. For all my business, these hotels have provided me with a frugal and comfortable solution. Not sure I would take the wife here for a romantic getaway, but a solid property for the road warrior. I have stayed at this property several time and I recommend it, especially if you are looking for something near BWI
March 1, 2014
Rated 1 out of 5 by Jacbthom A "vision" of the W? think not
I travel most every week of the year, and hence have stayed at hundreds of hotels in my life. This was supposed to be a pleasurable trip with my family to visit friends. The hotel while very chic and nice looking from the outside and lobby, was not so great inside. The air conditioner could not regulate the temp in the room, so it was always either too cold or too warm. The towels were either very frayed or just plain filthy. I even took a picture of one towel that had several large brown stains (shudder to think what it was). Needless to say , next time I am in Baltimore, I will not be staying again at this hotel.
June 21, 2012
Rated 1 out of 5 by ReggG Short of Aloft Expectation
Fallen short of the Aloft experience.
1. 40 min for shuttle pick up at hotel.
2. Shower amenities holder on floor in the shower.
3. No bath gels or conditioners in shower.
4. No wash cloths in room.
5. ATM out of order.
6. Mechanical weight machine broken.
7. Desk staff did not bring bath gel or cloths to room.
8. Food at bar Fish and Tator tots tasted like it was picked up at the gas station cooler on a back country road.
9. Back of tv remote missing and batteries falling out.
Room 103 and this Aloft BWI was a without excuse for these issues.
I didnt even want to have anyone trying to explain it to me.
October 28, 2013
Rated 3 out of 5 by IntegrativeDocSF Great staff and space; terrible maintenance
The staff was wonderful and the space itself really nice. However, the room (#224) was in awful condition. The carpeting had multiple large burns, a couple of which burned clear through to the liner below the carpet. Also, paint was peeling from the ceiling in the sink area near fixtures and the desk lamp did not work. It was great to stay as I was stranded from a flight at BWI but I would want something more well maintained for a pleasure visit. I did appreciate the amenities as I have at other A Loft hotels, which is why I chose it this trip when my flight was cancelled.
July 12, 2014
Rated 5 out of 5 by Jessica27 Fantastic Experience
My boyfriend and I stayed at this hotel and upon arriving it was great to see that the hotel was fresh and fun. The manager greeted us at the front desk and treated us like we were superstars. He was the friendliest and most accommodating hotel manager we have ever dealt with. The rooms were comfortable, fresh, fun and clean. The staff was very friendly and were very willing to help in any way possible. After the unbelievable experience at this hotel my boyfriend and I now have commited to stay at Aloft hotels in whatever city we find ourselves. Thank you so much for making our weekend relaxing and memorable.
August 27, 2012
Rated 2 out of 5 by Buckeye67 Needs Improvement
The BWI Aloft is starting show a lot of wear and tear. I stayed at this hotel in the Fall and noticed the same thing. The title and carpeting are worn the wallcoverings were damaged. The bench that used to be below the TV has been removed, which was a great place to store baggage. The room also has nowhere to sit other than the desk chair. The bar service is slow and bartender seemed more interested in talking with his friends than waiting on customers. The televisions positioned above the bar make it difficult to watch without straining your neck. The TV's should be at eye level or at least lowered a bit.
March 28, 2014
Rated 4 out of 5 by BusinessTravelor Excellent Customer Service
The only complaint was the limitation of food selections and convenience to stores, etc. (I didnt have a car so things may have been closer. Staff was amazing, knowlegeable of the area, very accomodating, helpful. I do not have a single complaint. This was hands down the best customer service I have had (I go on a lot of business trips and stay a lot of hotels). Even the cab service they contacted to tranport me to my destination was friendly, on time, and had the same standards as the hotel although not affiliated. The shuttle driver, Melvin enjoys his work and you can tell with his interaction, His driving was safe which is important to me. Overall the hotal was nice but the staff increase the rating
June 25, 2014
Rated 3 out of 5 by born2play COLD
My room was very cold! It took several tries to reach anybody. I was told that someone would come up to fix the problem. After 45 minutes I went to the front desk.
I was told that there was no one on call to help. Having just had a cast put on my arm, I was on strong medicine and was very tired. I was offered a new room but packing up with one arm was not what I wanted to try. So, one of the front desk people offered to try and was able to get the heat going.
I would expect that there would be some one on call for such problems and that a call back would have been made to let me know that there was no help.
April 1, 2013
Rated 3 out of 5 by Cotton5 Room cleanliness
Every September I come up to Baltimore for a bike race weekend. I have stayed in Aloft the last two years using my starpoints. Last year was fine. This year was not. Staff were unbelievably friendly and accomodating, but the room's walls were a bit dingy, the refrigerator didn't work, and there was no soap in the shower. Asked the next morning about the refrigerator and the shower soap, and when we returned 12 hours later, the refrigerator worked but the room had not been cleaned at all and no soap. I know they were full Friday night, but bring in extra staff to clean rooms especially the rooms of people staying the entire weekend. I will most likely not stay in Aloft next year.
September 30, 2013
Rated 4 out of 5 by cgard Baltimore Aloft
Free transportation to and from airport as well as to the train that takes you into the city. Overall nice hotel, but room was lacking soap upon arrival - staff responded quickly. Good array of food choices for purchase in lobby, but no complimentary breakfast. Overall nice hotel but was disappointed as Aloft in Denver was overall nicer
August 23, 2014
Rated 2 out of 5 by Mattybaugh disappointing
My room was very disappointing. This was my first stay at an ALOFT so I don't know if this is typical.
I am platinum preferred, so I was stuck with such a lousy room I can't imagine what other folks get,
- No illumination at for desks/desk areas. How can a hotel not have a lamp or desk light? The only lights in the bed area are two small lights over each bed.
- no door for the commode area. It looks like there may have been a sliding door at some point but it was gone.
- wires hanging down from bottom of TV
- wires sticking out over bed
With 20+ hotels in BWI area I would not go back to this one.
December 6, 2013
Rated 5 out of 5 Beautiful Hotel & Awesome Experience
I've stayed in many hotels & Aloft Hotel is thus far the best & most beautiful hotel I have ever stayed in during my travel of almost 10 years. This hotel far exceeded my standards. From when the driver of the shuttle picked me up from the airport & the desk clerk representative, they both were kind & helpful...and to top it off the room was beautiful! I like the free complimentary 2 bottles of water, the bliss products & wi-fi in my room, in addition to the cleaniness of the hotel & my room. I would stay there every chance I get when flying through Baltimore-Washington International (BWI) Airport!
March 22, 2013
Rated 1 out of 5 by Upsetpatron Never Stay There Again!
Reservations made 4 months prior to arrival -requested check-in at 2 pm because of 3 pm wedding - they did not accomodate our need - no towels, no toiletries - no drinking cups in room - took over an hour to get same and only got them because we went down to front desk - no continental breakfast - had to pay for anything in snack bar - which was incredible - paid over $100.00 for 1 night -- ridiculous! I would NEVER recommend this place. Have placed call to complaint - they claim they will get back to us within 5 days - have my doubts! Did not go out of their way to accomodate anyone's needs -
October 15, 2013
Rated 2 out of 5 by coryt5000 Loud Outside Area
Everything about the Hotel was fine. However the outdoor patio was being used until pas 2 am by people drinking. The noise carried up sides of hotel and right into our room. We phoned front desk 3 times asking them to close patio, but nothing happened despite them saying they would handle it. Would Suggest requesting room away from this patio if you stay here.
Hotel should have a closing time for the outdoor patio and instruct the front desk staff to enforce it.
August 4, 2014
Rated 3 out of 5 by Ted1228 First let down
This was the first time Aloft has let me down. I think the facility was fine...the usual Aloft. When we arrived, we were told that they still had no rooms ready for us to occupy. We waited 90+ minutes to finally get into our room When we entered the room, we noticed that the beds were not made (or it was the worst bed making ever by housekeeping). At this point, I was not interested in calling downstairs.
May be this was an off day for the hotel, and I have been spoiled by SPG/Aloft brand from receiving top notch/flawless service in the past. But I was very disappointed by the experience.
August 4, 2013
Rated 3 out of 5 by ErikaA320 Don't plan on eating in the hotel
This hotel does not have a restaurant, but it does have a lounge area with a bar and a limited menu. That would be fine, except that more than half the items were unavailable and the items we ordered were inedible. Cold pieces of fish, undercooked, microwaved tater tots, NO coleslaw accompaniment as was stated in the menu, NO tarter sauce - very disappointing. Puny "buffalo" wings with no Buffalo sauce or blue cheese dressing, Floppy, soggy, undercooked microwaved waffle fries. Clearly the bartender had not been trained in food presentation - everything was just plopped on the plate and microwaved. It was disgusting, disappointing and overpriced. I'm going to recommend to my company that we change hotels.
April 28, 2014
Rated 2 out of 5 by Rwayne40 Would not return
The bed and pillows VERY uncomfortable. The shower head had VERY LITTLE water flow and made taking a shower take a long time. There was a huge party going on in the lobby, some belly dancing thing. That wasn't the issue, except that we could hear the music clear up on the 6th floor! Noisy neighbors kept us awake most of the night. In the morning we went down to get coffee and it was empty. Notified a staff member and came back 30 minutes later and it was still empty, with my 1/4 cup of coffee still sitting right under the coffee pot where I left it. Based on these issues, I would NOT return to this hotel. And I will not recommend it to anyone. In fact, I would recommend that they don't stay there.
May 20, 2013
Rated 2 out of 5 by Jkay Room not cleaned
I normally love Aloft hotels, but my family had a particularly negative experience this time. We were driving through (my wife and I with a two year old and a four year old), and we wanted a good place to stay for a night. We arrived close to midnight, and the kids were already asleep in the car. When we got to the room, we noticed some weird things like the bathroom had no soap and the toilet was not flushed (and it was not empty either). We then noticed that there were no towels, and there was hair all over the pillows. They switched our room, and our new room had no soap either (just the shower gel in the shower).
The spg amenity of a $10 food voucher was a nice touch for breakfast food though.
April 29, 2013
Rated 1 out of 5 by tuck Horrible Service Experience
This was the worst experience I have had at a starwood hotel. The person at the front desk was horrible at customer service and should not be working there. When I checked in my reservation had been taken by someone else and the front desk attendent pushed me off and I had to wait for about 30 min until I got my room. I arrived at midnight by the way. The next morning when checking out the same attandent basically ignored me and continued his conversation with another coworker until I spoke up. I will not be recommending this hotel to anyone and will definitely never stay here again.
May 15, 2013
Rated 3 out of 5 by Lolabola So- So
I expected more from a W resort. We booked a king and no one even acknowledged that they gave us a double room. When I asked, I was simple advised yeah that's all we have left. The room may not have been used for long as it was a little dusty. The bathroom door didn't work, the tv would not turn on and lightbulbs were out. We aren't too needy so just mentioned it in the morning to which we got a reply of; well why didn't you report it could have been easy fixes. Really my expectations would be to not have to go into hotel and call with a laundry list and a simple apologies would have done it. While the hotel looked trendy not sure if I would choose it again. The walls also had all sorts if scratches etc.
December 19, 2012
Rated 4 out of 5 by JoeP54 Constructive Criticism
Vanessa has come to know me and welcomes me, as do other members of the staff. I am a frequent visitor and know the hotel well.
I rarely have complaints, and as a frequent traveler that is saying a lot!!
In the more than 30 nights I have stayed, I never had an issue before this week when I returned to a room which had not been cleaned or made up.
That was a one time issue and, well, stuff occurs. No big deal. It was fine the other two nights and has been every night for all of my prior stays.
But please someone fix the internet service. It is so frustrating and slow and unreliable it sometimes make me wish I was staying somewhere else. This is my only consistent problem with the hotel. Please fix it.
December 21, 2012
Rated 5 out of 5 by Marly Wish I could have stayed longer.
The Check in staff La and Derek were awesome! Very friendly and helped me with .
The bartender was excellent her drink were amazing. Unfortunately I can not remember her name:) She worked during happy hour on June 3rd. She was a black woman who made the CoCo Puff drink.
There was also a driver who took me to the airport to pick up my rental car who was super friendly and made the short ride enjoyable. He was a black male with glasses... I regret I don't remember his name...be was working on June 3rd around 7:30-8:30.
The Aloft was a great stay..wish I could have stayed longer!
June 5, 2013
Rated 4 out of 5 by KJ0423 Dog across the Hall
I love the Aloft hotels and this one was no exception except for the inconsiderate person who left their dog in the room barking and clawing on the door until 1 am.
If a hotel is going to allow petts they should be in a seperate part of the hotel, because honestly, I do not want to stay in a room where a pet was prior to my stay.
August 12, 2014
Rated 5 out of 5 by dlw59 Fantastic stay
Would stay here again in a heartbeat--staff is stellar. Pierre went above and beyond to make us feel extremely welcome and comfortable. Mallory was so friendly and knowledgeable. Shuttle drivers were awesome and helpful. This hotel staff is one of the best we've encountered. They couldn't be any better--from housekeeping to breakfast chef--everyone was amazing. The GM (I don't recall her name) was also very friendly and genuine. We were hesitant about staying near the airport but, it was a wonderful decision. Again, Pierre made our stay exceptional from the moment we arrived!
October 24, 2012
Rated 5 out of 5 by JVes Amazing value!
I enjoyed my recent stay at Aloft BWI. The room was stylish and comfortable, and the staff very pleasant. There was, in particular, a gentleman from the front desk who handled a "situation" which arose, and did so with incredible professionalism and grace. A very pleasant hotel experience!
August 12, 2014