Rated 2 out of 5 by Dee3 No Food No Water
The only thing that was positive during this stay, was that the manager on duty personally took my grandson and me to the airport so that we could catch the regional bus we needed on time. He did the right thing! And we made the bus at the time we wanted because of him.
July 29, 2014
Rated 5 out of 5 by Kim720 The Absolute Best
I Love This Place! From the decor, too the wonderful customer service, too the peace & quiet. This was definitely a great choice for our romantic getaway. My Honey & I relaxed the entire weekend. Keep up the great work. I look forward to my next stay.
July 28, 2014
Rated 5 out of 5 by NattyG Great staff!
The staff at this hotel is superb! The afternoon of July 11, 2014 between the hours of 1200-1330, I left some medication in the hotel refridgerator. I contacted the hotel and they were able to send it with the next van driver. Unfortunately I do not know their names but hopefully with the date and time provided you will be able to recognize those individuals for the legendary service they provided. They treated me like family. They were compassionate, empathetic, eager, and worked together to expeditiously offer their assistance. I would not have been able to retrieve my medication and make the flight I was booked on if it had not been for their efforts. Thank you!!!
July 23, 2014
Rated 2 out of 5 by Langstonj Epic Failure x3
The hotel is less than 10 minutes away from BWI Airport. The hotel décor and furnishing are scuffed and in disarray. I think its probably time for an update. Staffing levels are at the bare minimum and need to improve. The staff who were there are great but are in need of resources to take care of their guest appropriately. Parking is free and there are restaurants within five minutes of the hotel. Free shuttle service to not only the airport but to local businesses.
July 21, 2014
Rated 5 out of 5 by MycleJ Good times
The hotel was very nice as was the workers I encountered every day. They made things much nicer.
July 21, 2014
Rated 5 out of 5 by TrueRider Carmichael/McClellan's Family Reunion
We were first timers and we all had a great time. The venue was clean and very welcoming.
July 21, 2014
Rated 2 out of 5 by PGaz Leaves something to be desired
I had stayed in an Aloft in Bogota, Colombia and it too was pretty bad. My second trip, to Colombia I stayed somewhere else. The Aloft BWI, although the staff was very friendly, actually told me that they were out of food. I checked in early evening and was to meet a business associate for drinks and light dinner. I knew they didn't have a full restaurant but thought appetizers would suffice. However, the bartender said they were out of food when we got ready to order! It was raining horribly and we didn't want to walk to another facility so we were stuck. The bartender was trying to server drinks AND prepare food (when they had food) and we often had to wait to have our drinks refreshed. He obviously wasn't happy with his job since he offered to come to work for me. He complained constantly and told one patron he was late getting back with his drink because he was trying to get the bleeding stopped. He had a glove on his right hand and said he had cut himself. I could go on but there is really no point. Just stay somewhere else. There is a Sheraton right next door. They may have problems as well, I don't know but what have you got to lose. I bet they have food.
July 17, 2014
Rated 4 out of 5 by Bonnie123 Overall a good experience
Hotel front desk staff and shuttle drivers provided exceptional service! The young lady working front desk was great to work with and remember us the next day during check out. I wish I could remember her name.
The male bartender working the night I stayed provided inferior service. Not only to us but to everyone in the bar. It was so bad all of us who where strangers had a nice lively conversation about it. Beyond the lack of service he appeared checked out and had trouble understanding and remembering the task he was focused on. Given his demeanor I suspect he was also partaking in the beverages he was serving. I recommend management keep an eye on him.
July 16, 2014
Rated 2 out of 5 by GotFastballDude Where do I start?
1. In the evening, only 3 food items were available at the bar/lounge - chicken fingers, egg rolls, and French fries.
2. The bartender "cleaned" a beer glass for me by putting it into soapy water for 1 second and rinsing it in another sink of clear water. He never even dried the glass and I noticed a lipstick stain on it when he began pouring the draft peer into it. At that point, I requested a bottled beer.
3. When we arrived and called for a pickup at the airport via their shuttle, the front desk clerk seemed very unfamiliar with the airport. After waiting a while, we called again and got a different representative who finally knew about the airport. We were picked up about 5 minutes later, but it was about a 25 minute wait in all.
4. On Friday, the pool was closed all day until 5 pm. The staff said it was due to a local ordinance.
5. We had two lights out in our room, but they never got fixed despite 2 notes in the room and a personal visit to the front desk to ask them to be fixed.
6. They do not have ice machines, but offer a freezer with bagged ice in it. The ice is placed in very flimsy plastic bags that leak very easily.
7. When we were leaving, they said it would be a 30-minute wait for the airport shuttle. We walked to the hotel across the street and got on their shuttle in 2 to 3 minutes.
8. I got a breakfast package, which ended up being vouchers for $10 each to use at any time. However, you had to use the exact amount of the voucher or you sacrificed the difference. In other words, you could not use $6 worth of a voucher and get a voucher back for $4. If you purchased anything, it was $10 or bust. Kind of odd.
9. Staff was nice, but very unprofessional. When we checked in, two of the 3 clerks at the front desk were eating a Domino's pizza at the front desk. I have never seen that in all my travels anywhere in the world.
July 15, 2014
Rated 3 out of 5 by JMKI Disappointing checkout
I enjoy the trnediness of the aloft hotels but the stay at this particular location was disappointing. Though it has the amenities of Aloft, the staff was not helpful or friendly. At checkout I was told flat out that no one could help with my luggage. When I went down to the lobby 5 employees were standing around chatting, When I called the phone rang over 10 times before I had to call again to get an answer.
July 14, 2014
Rated 3 out of 5 by IntegrativeDocSF Great staff and space; terrible maintenance
The staff was wonderful and the space itself really nice. However, the room (#224) was in awful condition. The carpeting had multiple large burns, a couple of which burned clear through to the liner below the carpet. Also, paint was peeling from the ceiling in the sink area near fixtures and the desk lamp did not work. It was great to stay as I was stranded from a flight at BWI but I would want something more well maintained for a pleasure visit. I did appreciate the amenities as I have at other A Loft hotels, which is why I chose it this trip when my flight was cancelled.
July 12, 2014
Rated 4 out of 5 by Carrollee Disappointed
Was disappointed in the fact that there was no dresser to put my clothes in. Also the tine it took to change a channel on the TV was rediculous. I am 75 years old and if i hadn't had my son with me I don't know how I would have opened the door to my room. The door is so heavy that it took him to open it for me.
July 4, 2014
Rated 5 out of 5 by davis0525 43264860521
I made a excellent home away from home when I choose the Aloft Hotel. The luxury style living enable me to relax and enjoy my stay.
July 3, 2014
Rated 5 out of 5 by armyguy Awesome service!
I really felt taken care of. I arrived very late to the hotel and the staff was great! Thanks!
July 2, 2014
Rated 5 out of 5 by lacrossedad Great Staff
The Aloft staff were extremely helpful. I needed to print something from my iPad before leaving and ran into technical issues. The young lady at the registration desk took charge and got creative to find a solution. I was very grateful and very much appreciate the effort.
June 30, 2014
Rated 4 out of 5 by Starboy updated feel
the double queen rooms are very roomy & the decor has an updated feel
June 30, 2014
Rated 4 out of 5 by Mike4155 Good Stay
One night stay. Usually stay at Sheraton BWI but decided to try Aloft. Good customer service. Room was clean, great air conditioner. Only downgrade was base board ripped of the wall and wall papering/paint being really scratched/tore up on one wall. Kind of odd for what appears to be a fairly new hotel. Price was right and overall a good stay.
June 30, 2014
Rated 3 out of 5 by Vegas14 Convenient to airport, great shuttle service
Stayed here because it is very convenient to airport. Positives for staff, desk individual was very responsive and the shuttle service was very responsive. Negatives, extremely poor and slow bar / food service, waited about a half hour for bar tender to return to bar after preparing food for someone else (grilled cheese and soup?). Several people just got frustrated and went elsewhere. Overall good experience with parking and shuttle, but eat and drink before you get here.
June 29, 2014
Rated 2 out of 5 by Fitchthomas Floridalacrosse
We were told breakfast would be available and they decided not to provide it. The day we were leaving, check out was at noon and starting at 8am they began to knock on our door. When we left something behind and called to ask to have it ready, we got there to pick it up and the staff was a disaster! There was only one washer for the entire hotel!
June 28, 2014
Rated 3 out of 5 by John5859 this hotel has the best beds
bedroom facilities is excellent. the bar restarant was excellent. the bartender/cook was less than average. when he took our order the first thing he said was, this is going to take awhile. i am all alone here. he was not like the rest of the staff, polite, serving. It was as if he was going out of his way to get us a drink and cook our sliders.
Still love the hotel.
June 28, 2014
Rated 4 out of 5 by WineGuyTom Love this concept
the loft concept is refreshing. The staff is wonderful. I utlized the fitness center, which had adequate equipment for the road. I sat at the bar and had a drink, the bartender was wonderful and curteous as well. My only complaint has to do with the stains on the floor. Since i was in a "handicapped accessible" room, I wasn't sure if the stains were from a leak in someone's colostomy bag, or what.
Other than that, everything was great. I would've liked a room with a king size bed instead of 2 beds, but this was adequate.
June 25, 2014
Rated 4 out of 5 by BusinessTravelor Excellent Customer Service
The only complaint was the limitation of food selections and convenience to stores, etc. (I didnt have a car so things may have been closer. Staff was amazing, knowlegeable of the area, very accomodating, helpful. I do not have a single complaint. This was hands down the best customer service I have had (I go on a lot of business trips and stay a lot of hotels). Even the cab service they contacted to tranport me to my destination was friendly, on time, and had the same standards as the hotel although not affiliated. The shuttle driver, Melvin enjoys his work and you can tell with his interaction, His driving was safe which is important to me. Overall the hotal was nice but the staff increase the rating
June 25, 2014
Rated 3 out of 5 by Decora Room Issues
l was switched to 2 rooms and ended up in the 3rd room 307. The carpet was completely wet in the 1st one and the 2nd one was a handicapped that didn't look so clean. Room 307 was subpar from what I'm use to out of the ALOFT. But to their defense they stated they were remodeling that was why. I hope the next time I come to Baltimore this won't be a problem. Because I wasn't happy moving my luggage from room to room.
June 24, 2014
Rated 5 out of 5 by deer8888 GREAT service - Only way to go if flying in and out of BWI.
Decided to give this place a try. Had early flight out of BWI for long weekend. We expected to park in BWI lot, but hotel suggested leaving car with them and taking their shuttle to and from airport. Saved us the parking fee and their shuttle was faster and nicer than BWI shuttle. The shuttle driver was so friendly and helpful; he even offered us a cold drink when we returned and drove us right to our car since it was dark! Hotel itself very comfortable. Highly recommend.
June 24, 2014
Rated 1 out of 5 by Buttz108 This place will probably kill you
Don't take a hot shower, it will literally cause you 1st degree burns. They need to get their boilers checked as the water from the faucet and shower come out at about 120 degrees at the hottest. The bathroom door was simply missing in addition to the hairdryer, and ironing board.
June 24, 2014
Rated 5 out of 5 by jenni49 this hotel is worth every penny
I know I can always rely on this chain of hotels
no matter what city I travel to.
June 21, 2014
Rated 2 out of 5 by jacki36243 Used to be great
The room was not to my expectations - there was some kind of hole/patch in the wall. The bed smelled badly of stale sweat. Disgusting - I stay in spg properties weekly - honestly Ive never given one a bad review. I wont stay at this property again.
June 20, 2014
Rated 5 out of 5 by geo69 Great Hotel
The hotel was amazing and the hotel staff was professional and friendly!
June 10, 2014
Rated 4 out of 5 by Cricket64 Awesome shuttle service
We stayed here while attending a business conference in the area. We used the shuttle A LOT! The drivers were very friendly, gave us info on restaurants , train service into Baltimore and D.C. Etc. Service was outstanding
June 9, 2014
Rated 5 out of 5 by TeeWest The hotel was great
The hotel was great - a little noisy from the excitement of the jazz festival; however, my husband and I enjoyed your hotel and looking forward to staying in August for another festival. Unfortunately, we did not have an opportunity to eat at Aloft; howeverm the drinks were delicious and your staff was amazingly focused on customers which is a plus. I believe I found the hotel to stay when I visit Maryland.
June 9, 2014