Rated 3 out of 5 by Businesstraveler Great hotel with some shortcomings
Hotel has some great features and aspects: wonderful staff, the public areas, room internet. And the location in the heart of National Harbor was excellent; easy to walk to the conference center but didn't feel trapped in that bubble. Easy access to a variety of restaurants. Here's the downside: an uncomfortable bed and pillows which made for poor sleep. When traveling for work with the need to be "on" while at the conference, it is a must to have good sleep; I've not had this problem before when traveling. Also, difficult to hang dresses or long slacks in closet area. Room needed refurbishment as it was looking worn (runs in carpet, dings in wallpaper).
April 26, 2013
Rated 4 out of 5 by VAbarb Modern & basic with matching price point
Modern and basic with a matching price point for area
Aloft has a very clean feel and minimal styling. This is not the hotel for you if you are looking for plush full service accommodations. Common areas border on stark and could use more warmth. Lobby is on second floor after going up a set of modern/open concrete stairs. Lobby has a very open - warehouse feel and is divided into several seating/lounge areas - one of which has a bar. There is a small circular front desk which can serve about 3 customers at a time. They have a breakfast/food area which I did not look to closely at. The rooms are small but feel larger due to the very efficient use of space. The rooms were clean and fully equipped (although the iron and ironing board were extremely well hidden in a cubby behind the far side of the headboard). Workout room was small but had very good equipment – TV in most equipment – water and free ear phones (new and individually wrapped) for listening to TV. Pool was small and anyone counting on doing laps would be frustrated at size. The National Harbor area has lots of restaurants and fun bars with in close walking distance. This area is very safe to walk around at night and feels like a ‘convention island’ with only the hotels/ shops/ restaurants. I would stay here again because you get this great area at a reasonable price.
There were several things that were good ideas but poorly executed 1. The lobby area was interesting but with too much concrete for my taste - the floors looked like they could just hose them down to clean them. 2. Bar area did not attract folks as a gathering place, it felt cheaply done and was not inviting. 4. Four screen display wall looked like something you could do yourself and was not at the same design level as the nice modern furniture that was used in the seating areas. 5. Airplane flight display concept is good – but display used small fonts and was mounted too high on wall - - so you actually could not read it easily. 6. touch screen check-in – they used a diagram on screen that showed inserting your Credit card in bottom of monitor.. however actual hardware was mounted in a drawer face about a foot off the floor 7. Not enough lighting in room
November 10, 2011
Rated 3 out of 5 by Divamomma0718 Great Location but the Logistics are terrible
the ALoft is uniquely placed on the National Mall but the logistics are terrible. there is no valet or curb side service to drop your bags off at...parking is at a premium and the check in lobby is on the second floor. there is no where to return the room key once you leave the parking garage and be prepared to hoof your bags up and down stairs if you park on the wrong side of the garage
July 8, 2014
Rated 5 out of 5 by doc7674 Business Trip
Hotel staff very friendly, great location, and clean rooms.
July 17, 2014
Rated 5 out of 5 by Dewey12 The people are great at this hotel
The attention to detail and the feeling your business is appreciated is second to none at this hotel. Certainly goes in the contact list if I am staying anywhere close.
July 14, 2014
Rated 4 out of 5 by Traveler714 Fun Hotel
Perfect location in the heart of National Harbor. I enjoyed the design of the hotel, xyz lounge and option to "Go Green" with the linen service.
July 14, 2014
Rated 4 out of 5 by Chariss40 A great experience!
I was looking for a place that would accommodate a Girls' Night Out, and the Aloft King Suite was exactly what I was looking for! The accommodations in that suite, with the balcony and the view, which overlooked the most central point of the National Harbor (Potomac River, main stage, and busy intersection for people watching), far surpass anything one might imagine! I was extremely pleased that that suite perfectly made my Girls' Night Out!
June 29, 2014
Rated 4 out of 5 by johnny340 This hotel has a great location-
Though I prefer traditional layouts and furniture, It was an interesting experience. Missed having a formal dresser but the bed was comfortable. The single sink is fine for one occupant but not suited for two, especially when the roommate is not family.Touch of coffe was a great day starter. Need a microwave and on-site laundry provisions. View from the 01 side of the hotel was excellent.
July 3, 2014
Rated 3 out of 5 by marc0 Poor staff service
Platinum guest for the past 7 or 8 years. Staff did not provide a copy of statement as requested via email. Called hotel and was put on hold for 10 minutes until I made a second request. Still no copy of statement. And no, it's not blocked by some spam filter. Will have to call and make my request yet again. I expect better customer service than what has been provided. Other than that, hotel is a typical aloft property.
June 29, 2014
Rated 5 out of 5 by Bobby12345 Great stay
Great stay. Would come back again.
July 12, 2014
Rated 5 out of 5 by Zsuzsa Great Service
We stopped over to break up a long drive with our dog on board and selected Aloft because of their pet policy. The staff was wonderful and welcoming.
July 9, 2014
Rated 2 out of 5 by alofnot Room was disappointing,
We were very disappointed with the room overall. The Heating/AC unit was very loud when running, and no way to leave the fan running to drown out the outside noise of other rooms. The bed was ok except for the fact the bedsheets would not stay in place, so we were sleeping on the matress. There were no luggage carts available on check-in, and it didn't seem they were busy. Had to park in seperate garage and make two trips to get luggage into room., luckly it wasn't raining or it would have gotten wet.
June 16, 2014
Rated 5 out of 5 by Allison4567 Great hotel and Excellent Location
The Aloft National Harbor is in the best location outside Washington, DC. It has a Megatron TV across the street with free movies and people exercise on TV. The nearby restaurants are fabulous and within walking distance. There is a free shuttle to the Metro Station to get around the D.C. area. The area is safe and parking has a nominal fee and is in a garage. The rooms have beautiful views of the harbor and Ferris wheel. The hotel has a nice indoor pool and a pool table. Very pet friendly hotel!
June 14, 2014
Rated 5 out of 5 by Clare19 Excellent service, amenities and location
Instant gratification was my experience at the Aloft. I was greeted by very friendly staff that continued to make me feel comfortable, and at home during my stay. The hotel amenities are excellent, from the comfort of your room to the great view, is all enough to keep you in. However, if going out is on your agenda, then you can't beat the location of the Aloft; it's in the center of all the fun at the Harbor. I recommend this hotel to anyone coming to the Harbor or nearby area!
June 15, 2014
Rated 3 out of 5 by ConferenceAttendee2014 Budget level of comfort
I was surpised that this was rated as a 4 start hotel, as all of the amenities were those of a budget hotel.
I appreciate trying to save the environment etc. and not provide little bottles of shampoo and conditioner etc, but a shampoo/conditioner mix? It doesn't work for most people with long hair. As an international traveller, I try to limit what I bring to each country and it was disappointing not to have what I would regard as standard in each hotel. It was also kind of hypocritical to have disposable paper cups to rinse my mouth with when brushing my teeth.
The bed was comfortable but the room was very noisy and the party upstairs on the first night kept me awake and contributed to my jetlag.
The staff seemed to try to avoid doing anything, even after I tipped them. Not sure what was going on there. I has an item shipped to the hotel ahead of my arrival and the staff claimed it wasn;t there, despite a fed ex receipt. It was difficult to try to get them to help me call a cab to the airport.
The gym was extremely small and tired. Best described as an "exercise room" given its size.
July 3, 2014
Rated 2 out of 5 by Jackson82 Lack of Customer Service
As a General Manager of one of your locations, I was expecting just a little empathy from the situation. What I received was just the opposite. He was short, rude and very unprofessional. He stated that it would be taken care of I would be emailed a folio. Once again days passed and NOTHING. If this is the leadership and example that is set by the general manager, your team is in trouble!
I then called the billing department and finally received everything needed.
This situation should not have been this challenging! A little follow-up and simple customer service on every level would have been great.
December 19, 2013
Rated 5 out of 5 by FamilyFunBusinessTrip Contemporary, Fun & Definitely Family Friendly
I loved this hotel. We visited the National Harbor twice within a one week period. First we stayed at the Westin and then we stayed at the Aloft. The Aloft was just so wonderful and fun. The staff was exceptional, helpful in planning sightseeing and in mapping out the best public transportation routes. They went out of their way to accommodate us - even locating a left being stuffed animal hours after check out.I loved the re-fuel snack and breakfast area - convenient and healthy choices and great tasting as well. Plus free coffee until 10am.
May 24, 2014
Rated 3 out of 5 by Sheniqua Different experience
Modern and cool but shabby construction in some areas (ie hallway lighting, bathroom floors, very little closet/storage space). Great location with it being central to stores, restaurants, and the waterfront. A different hotel experience with the modern feel (cool furnishings).
June 30, 2014
Rated 2 out of 5 by 1229trans Not a good Experience
My experience was not that good. The room prices are high for the size the rooms are small and there were only one pillow had to get romm service to bring more pilolow when I arrived. i called at 4pm the came at 10pm. Okay they have a no smoking policy and i smoke I can adapt I went outside but you can smell marijuana smoke all weekend long. It was so many drunk and when I say drunk I MEAN FALL DOWN SLURRED VIOCE DRUNK. I was apporched by a person that could not walk leaving the loung area asking about a club i not from the area so i said I dont Know. This guy said and I quote "you know where the F_
March 25, 2013
Rated 4 out of 5 by AKB1979 Good value for price point.
I got a deal on Expedia and felt like I got a great value for my money.
July 5, 2014
Rated 5 out of 5 by NixonAllan Front Desk
The young lady by the name of Autumn was one of the best front desk representatives that I have encountered in years. She was very attentive, cheerful and made my guest and I very comfortable and she remained that way for the duration of our stay.
June 30, 2014
Rated 5 out of 5 by AerospaceConvention2014 Vibrant simplicity
(The conference center was nearby, not on-site.) Aloft definitely made an impression on me. Most hotels to me are just a bed, a closet, a desk and a chair. Aloft (National Harbor, DC/MD) has a theme of clean, colorful straight lines and simplicity. The 6th floor room I had looked out at the Wilson Bridge and into Alexandria. (A room on a lower floor or facing the opposite direction might not have been able to see the water.) The staff was very helpful with any concern that I had (e.g. a lamp was replaced the day it was reported, with an immediate offer of an alternative room). The off-season price was competitive. I will definitely take note on future trips to see whether an Aloft is in the area.
January 25, 2014
Rated 5 out of 5 by Elephantdung My Stay at ALOFT - National Harbor
Our stay at the ALOFT National Harbor was EXCELLENT, and I have already recommended the hotel to two friends planning their trips to the DC area. The staff was great. Their attention to detail regarding our needs and specifics for first time visitors to DC was invaluable. We had limited time to see all that we wanted and the ALOFT staff was key in our accomplishing all we wished for.
The room as great. It felt very much like a comfortable condominium. We felt at home. Great views, and very contemporary amenities. The gym was great, and the breakfast food was ideal.
The staff recommendation for surrounding restaurants and bars were great. We truly enjoyed every facet of our stay, and we WILL return soon.
March 21, 2014
Rated 4 out of 5 by Martini101 Nice Contemporary Hotel
This was my first time staying at an Aloft Hotel. Really liked the contemporary style of this hotel.
July 1, 2014
Rated 4 out of 5 by Karen927 Great location
This was our second stay at the Aloft National Harbor for our bi-annual girls trip. We love staying at this hotel because of its location and staff. There are many great restaurants and shops and some great bars with good entertainment for the night life, all within walking distance. There is also a free shuttle that will take you to the closest Metro station where you can hop on the train with stops/transfers to many of the sites Washington DC is known for. As for the staff at the Aloft, they are amazing. They are always friendly and willing to assist with any questions you may have. Marvin, especially, is very personable and will give you great recommendations for restaurants based on what your taste is.
March 17, 2014
Rated 1 out of 5 by TCLAY DO NOT WASTE YOUR MONEY!! VERY MISLEADING!! THIS IS NOT A FULL SERVICE HOTEL!!
HIGHLY DISAPPOINTED!!! THIS IS NOT A FULL SERVICE HOTEL!!! There was NO ROOM SERVICE, not even a kitchen for the bar!! Just a backroom to heat up frozen-ready hot foods. The room decor is depressing!! Blue-grayish walls!! It has a jail feel to it! Not so much as a picture on the walls and we stayed in two separate rooms just to see if we would have a different experience on the last night - NOT! Was forced to go out and get breakfast, lunch, and dinner. All the nearby restaurants close at 11pm, so a late weekend dinner is basically out of the question. We had to call a nearby carryout. Did I mention the dull and depressing decor!! It looks like cheap, Ikea knock-off furniture!! SO DISAPPOINTING!!!
March 12, 2013
Rated 5 out of 5 by Kat11 Convenient and Comfortable
Accommodating and friendly staff
June 30, 2014
Rated 5 out of 5 by Karma1207 Beautiful hotel!
We were impressed with the clean lines and décor of the hotel. The location allowed us to walk to the Capital Wheel, the shopping and restaurants. The glass enclosed shower was huge, nice not getting tangled in a moldy shower curtain!
June 23, 2014
Rated 3 out of 5 by DIP58 Great location!
Aloft offers a comfortable stay in a beautifully placed hotel location near the water and convention centre.
June 26, 2014
Rated 2 out of 5 by KSUE Not again!
It was not an experience. Underwhelming by just walking in the lobby. Given incorrect reservation. I had to return back to the front desk to get what I paid for. The lotion (tube) in the bath area was nearly empty meaning it was leftover from a previous guest. YUK! I felt unsafe in the lobby with persons loitering in the area. We had a drink in the bar but departed very soon due to others in the surrounding area (homeless as noted by clothing and smell and and obviously under the influence of some type of substance).Hotel needs a good "quality" manager and heightened security.
February 11, 2013