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Age Requirement Policy

Kids are always welcome—as long as there are adults around too! At least one occupant of each Aloft room must be 21 years or older. Be sure to bring ID in case we need to confirm.

Rated 3.9 out of 5 by 326 reviewers.
Rated 5 out of 5 by My Stay at ALOFT - National Harbor Our stay at the ALOFT National Harbor was EXCELLENT, and I have already recommended the hotel to two friends planning their trips to the DC area. The staff was great. Their attention to detail regarding our needs and specifics for first time visitors to DC was invaluable. We had limited time to see all that we wanted and the ALOFT staff was key in our accomplishing all we wished for. The room as great. It felt very much like a comfortable condominium. We felt at home. Great views, and very contemporary amenities. The gym was great, and the breakfast food was ideal. The staff recommendation for surrounding restaurants and bars were great. We truly enjoyed every facet of our stay, and we WILL return soon. March 21, 2014
Rated 1 out of 5 by I would not visit this hotel if I had the choice I had MANY problems with the method of payment I wanted to use and event afterwards. The rooms were very uncomfortable with the door that was too small for the doorway and a glass shower door, The shower had no place to hold my shampoo and such. The shampoo and bath soap dispensers were tacky. The overall room appeared cheep with no large closet space. The sink was very messy and akward. The breakfast area was too slow and we had cold food for a very high price tag. Music was very loud while we were eating. I was never aknowledged as a rewards member. May 7, 2013
Rated 3 out of 5 by Great hotel with some shortcomings Hotel has some great features and aspects: wonderful staff, the public areas, room internet. And the location in the heart of National Harbor was excellent; easy to walk to the conference center but didn't feel trapped in that bubble. Easy access to a variety of restaurants. Here's the downside: an uncomfortable bed and pillows which made for poor sleep. When traveling for work with the need to be "on" while at the conference, it is a must to have good sleep; I've not had this problem before when traveling. Also, difficult to hang dresses or long slacks in closet area. Room needed refurbishment as it was looking worn (runs in carpet, dings in wallpaper). April 26, 2013
Rated 4 out of 5 by Great location This was our second stay at the Aloft National Harbor for our bi-annual girls trip. We love staying at this hotel because of its location and staff. There are many great restaurants and shops and some great bars with good entertainment for the night life, all within walking distance. There is also a free shuttle that will take you to the closest Metro station where you can hop on the train with stops/transfers to many of the sites Washington DC is known for. As for the staff at the Aloft, they are amazing. They are always friendly and willing to assist with any questions you may have. Marvin, especially, is very personable and will give you great recommendations for restaurants based on what your taste is. March 17, 2014
Rated 4 out of 5 by Modern & basic with matching price point Modern and basic with a matching price point for area Aloft has a very clean feel and minimal styling. This is not the hotel for you if you are looking for plush full service accommodations. Common areas border on stark and could use more warmth. Lobby is on second floor after going up a set of modern/open concrete stairs. Lobby has a very open - warehouse feel and is divided into several seating/lounge areas - one of which has a bar. There is a small circular front desk which can serve about 3 customers at a time. They have a breakfast/food area which I did not look to closely at. The rooms are small but feel larger due to the very efficient use of space. The rooms were clean and fully equipped (although the iron and ironing board were extremely well hidden in a cubby behind the far side of the headboard). Workout room was small but had very good equipment – TV in most equipment – water and free ear phones (new and individually wrapped) for listening to TV. Pool was small and anyone counting on doing laps would be frustrated at size. The National Harbor area has lots of restaurants and fun bars with in close walking distance. This area is very safe to walk around at night and feels like a ‘convention island’ with only the hotels/ shops/ restaurants. I would stay here again because you get this great area at a reasonable price. There were several things that were good ideas but poorly executed 1. The lobby area was interesting but with too much concrete for my taste - the floors looked like they could just hose them down to clean them. 2. Bar area did not attract folks as a gathering place, it felt cheaply done and was not inviting. 4. Four screen display wall looked like something you could do yourself and was not at the same design level as the nice modern furniture that was used in the seating areas. 5. Airplane flight display concept is good – but display used small fonts and was mounted too high on wall - - so you actually could not read it easily. 6. touch screen check-in – they used a diagram on screen that showed inserting your Credit card in bottom of monitor.. however actual hardware was mounted in a drawer face about a foot off the floor 7. Not enough lighting in room November 10, 2011
Rated 4 out of 5 by modern simplicity The Aloft in National Harbor, MD is simply a comfortable, clean, simple place to stay. The design of everything is fascinatingly functional and "easy going". The views are amazing! April 26, 2014
Rated 5 out of 5 by Marvin and Front Desk Staff Management at this location should be credited for the personality of staff they bring on board and empowering said staff to treat guests with utmost care. All staff, from Front Desk to Maids greeted me with a smile on their faces and a can do attitude. I had 2 small issues: (1) WIFI and (2) noise bleed from adjoining rooms. Both were resolved quickly and totally. Special acknowledgement to Marvin at Front Desk. A great credit to management at ALoft Nat'l Harbor. April 11, 2014
Rated 2 out of 5 by Small Rooms... Nice Design When I first walked into the hotel I had to go up an elevaor to get to the lobby. Once in the lobby, I found it odd that the welcome desk and bar were right next to each other. I had a late check-in so when I got there the bar had a few roudy people, plus right next to the bar a little boy was in a chair right in between the bar and welcome desk playing a Wii they had setup. It took a while for the one person behind the desk to finish with the one coule ahead of us, then when it was our turn it took about 3 minutes from start to finish. When she asked if I wanted to sign up for their reward program I informed her that we had dinner reservations and were running a littlebehind, she looked offended and then rushed through the rest of the check-in. The whole time we were there kids ran around the whole hotel while no parents were in site and no one stopped them.Even though the room was very small, I love the decor though it was a great mix of retro and contemporary making it a Hipster's dream. April 21, 2014
Rated 5 out of 5 by Marvin is a rockstar! Marvin (who works at the front desk) was amazing! I have stayed at a number of hotels and never have I been more impressed with a hotel staff. He was friendly, welcoming and was an absolute highlight of our trip! He worked his tail off to make sure we had the best experience possible and because of him when we come back to National Harbor the Aloft hotel is the only place I am interested in staying. The rest of the hotel was pretty good also but Marvin makes it great! April 9, 2014
Rated 5 out of 5 by Girls getaway paradise I had an amazing stay at the aloft hotel. It has a very chic and retro feel. The bar had amazing drinks and they snack pantry was very convenient! I had a rude encounter with one of the staff members, this issue was taken care of in an AMAZING way. Ihab Kherati, Patrick, Keyri, and Katrina are absolutely FANTASTIC!!! My room was very clean & spacious the staff was very friendly and eager to help my & my best friends needs! This hotel added greatly to my weekend experience! I will definitely be back at the ALOFT for my future trips while enjoying National Harbor! March 17, 2014
Rated 4 out of 5 by The hotel staff has great customer service skills The hotel staff has great customer service skills and a friendly family atmosphere. The only thing is the first thing I could smell everytime I entered our room is mildew from the shower. April 22, 2014
Rated 4 out of 5 by Comfortable and convenient First time at Aloft and we were pleasantly surprised. April 24, 2014
Rated 3 out of 5 by Aloft U let me down first off in the past I have enjoyed my Aloft experiences, this time to begin with breakfast was not very appealing & charging guests for coffee and tea at any time is not hospitable, this added up to a questioning of the Aloft experience, regards, Marc April 15, 2014
Rated 5 out of 5 by Loved the location and view We stayed in National Harbour for almost a week and really enjoyed our stay at aLoft. The staff was SUPER friendly and helpful (notably Patrick and a gentleman whose name started with an M ?), and the complementary shuttle was a must-have for staying outside walking distance of a metro station. Room was elegant, streamlined, and had a great view of the harbour. Pool was a hit for the kids - although a bit small. April 7, 2014
Rated 4 out of 5 by getaway I was looking for a short and quiet getaway. April 19, 2014
Rated 2 out of 5 by Lack of Customer Service As a General Manager of one of your locations, I was expecting just a little empathy from the situation. What I received was just the opposite. He was short, rude and very unprofessional. He stated that it would be taken care of I would be emailed a folio. Once again days passed and NOTHING. If this is the leadership and example that is set by the general manager, your team is in trouble! I then called the billing department and finally received everything needed. This situation should not have been this challenging! A little follow-up and simple customer service on every level would have been great. December 19, 2013
Rated 5 out of 5 by Vibrant simplicity (The conference center was nearby, not on-site.) Aloft definitely made an impression on me. Most hotels to me are just a bed, a closet, a desk and a chair. Aloft (National Harbor, DC/MD) has a theme of clean, colorful straight lines and simplicity. The 6th floor room I had looked out at the Wilson Bridge and into Alexandria. (A room on a lower floor or facing the opposite direction might not have been able to see the water.) The staff was very helpful with any concern that I had (e.g. a lamp was replaced the day it was reported, with an immediate offer of an alternative room). The off-season price was competitive. I will definitely take note on future trips to see whether an Aloft is in the area. January 25, 2014
Rated 5 out of 5 by Fresh Rooms & Great Customer Service whirlwind trip but the staff (customer service) went out of their way to accommodate and exceeded all expectations. Super friendly and took care of business! April 16, 2014
Rated 2 out of 5 by Not a good Experience My experience was not that good. The room prices are high for the size the rooms are small and there were only one pillow had to get romm service to bring more pilolow when I arrived. i called at 4pm the came at 10pm. Okay they have a no smoking policy and i smoke I can adapt I went outside but you can smell marijuana smoke all weekend long. It was so many drunk and when I say drunk I MEAN FALL DOWN SLURRED VIOCE DRUNK. I was apporched by a person that could not walk leaving the loung area asking about a club i not from the area so i said I dont Know. This guy said and I quote "you know where the F_ March 25, 2013
Rated 4 out of 5 by Guest This hotel is one of the nicest ones in the area. Employees are extremely welcoming and inviting. April 14, 2014
Rated 5 out of 5 by AMAZING SERVICE FROM MARVIN! My girlfriend and I stayed overnight at Aloft National Harbor for a work event sponsored by my company. We found the hotel to be clean, modern, convenient and easy to access. Our room was well stocked and comfortable. The parking in the garage next door was a challenge because it was a beautiful Saturday and many people were visiting the area. Also, our room didn't have much of a view, mainly of the parking garage (our arch nemesis) across the street. We were't there for the view though, so we didn't mind. What MADE our experience was the front desk concierge, Marvin. This guy was friendly, professional, helpful and didn't make us feel like we were just a number, or try to hustle us through the check in/out process. We will definitely be back to this Aloft and hope Marvin is there to help us out again next time. March 23, 2014
Rated 5 out of 5 by Great hotel, fantastic staff, unbeatable value. The staff are friendly and knowledgeable, going out of the way to take care of guests. Our room was perfectly suited for a 5-night stay for convention nearby. Beds are comfortable, plenty of comfy pillows, clean with modern minimalist furnishings. The continental breakfast selection is better than most higher priced hotels. The help yourself food and snack area is a great idea and well executed with well stocked foods for any time of day. March 24, 2014
Rated 1 out of 5 by DO NOT WASTE YOUR MONEY!! VERY MISLEADING!! THIS IS NOT A FULL SERVICE HOTEL!! HIGHLY DISAPPOINTED!!! THIS IS NOT A FULL SERVICE HOTEL!!! There was NO ROOM SERVICE, not even a kitchen for the bar!! Just a backroom to heat up frozen-ready hot foods. The room decor is depressing!! Blue-grayish walls!! It has a jail feel to it! Not so much as a picture on the walls and we stayed in two separate rooms just to see if we would have a different experience on the last night - NOT! Was forced to go out and get breakfast, lunch, and dinner. All the nearby restaurants close at 11pm, so a late weekend dinner is basically out of the question. We had to call a nearby carryout. Did I mention the dull and depressing decor!! It looks like cheap, Ikea knock-off furniture!! SO DISAPPOINTING!!! March 12, 2013
Rated 3 out of 5 by Staff was Amazing! When I first walked into the hotel I knew it wasn't going to be my cup of tea. The facility was clean and the staff was friendly and efficient. The first thing we encountered was that the chlorine levels in the pool made it intolerable to swim. It burned your eyes standing outside the door to the pool. Next we had an issue with the shower only having really cold or scalding water. The staff got engineering there quickly and got it fixed within a couple of hours. The biggest thing for me was the in room bathroom. The door had to be slid open and shut and ours wouldn't close all the way and was very heavy. When you are a family with kids this isn't a great option. It also didn't have a bathtub which was a pain because my younger one hates showers. February 12, 2014
Rated 5 out of 5 by Genuinely friendly staff My wife and I had a rare overnight fun trip to National Harbor planned, and lucked into finding the Aloft Hotel there. There were lots of things we enjoyed about our stay. The room was great, comfortable, with a great view. But the highlight was the genuine friendliness and accomodation provided by the front desk staffperson who we think was named Marvin. He treated us great throughout our brief stay, and even moved us up to the top floor for a better view after we had already checked in. It is always amazing how much a smile and greeting make a difference. January 17, 2014
Rated 5 out of 5 by Perfect I was looking for a room for my son and a friend who was visiting the WDC area. Hotel exceeded my expectations. The lobby and decor was very modern along with the actual room accommodations. Marvin who checked us in was extremely friendly and knowledgeable of the area and allowed us to check in early as they had just arrived with their luggage. They were able to utilize the next door parking which was a discount for guests of the hotel. March 17, 2014
Rated 2 out of 5 by Not again! It was not an experience. Underwhelming by just walking in the lobby. Given incorrect reservation. I had to return back to the front desk to get what I paid for. The lotion (tube) in the bath area was nearly empty meaning it was leftover from a previous guest. YUK! I felt unsafe in the lobby with persons loitering in the area. We had a drink in the bar but departed very soon due to others in the surrounding area (homeless as noted by clothing and smell and and obviously under the influence of some type of substance).Hotel needs a good "quality" manager and heightened security. February 11, 2013
Rated 1 out of 5 by night front desk bad...Morning front desk nice We did our reservation by phone with spg, the lady who attend us was rude and ask me to spell names and address when I have a member number an all the information was there.When we arive to the hotel. ..they told us that they don't have a reservation and even when we have a printed confirmation thay told us that we have to wait at least for 10 minutes.We left for an hojr and when we came back we have to wait for half more hour until they gave us a room with bad attitude no apologies and It looked like it was our fault.After that we had more bad experiences...but is too lon June 29, 2013
Rated 2 out of 5 by Do not waste your money Floors in hallway need to be vacuumed. Did not meet the needs of my requests after I checked in. Service was horrendous. My phone calls & requests for certain items were not met. Very disappointed in a Starwood hotel. March 31, 2014
Rated 3 out of 5 by Disappointed Stay So Left Early I liked the modern furniture and atmosphere of the hotel. The room itself was very comfy but once it was time for bed I could not fall asleep due to all of the LED lights (some blinking some not) from the phone, smoke detector, etc., the white light shining thru the sides of the pull-down curtains, and music playing outside my room/hotel at 3AM. Why was the bed pointed toward the 2 large windows anyway? And the fact that the price did not include overnight parking means the hotel stay was over priced and over rated! I will not stay at the Aloft at National Harbor again. December 14, 2011
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