Rated 2 out of 5 by PrincessPea Disapointing
I have stayed at this hotel a few times and have had good stays, however, this time was not the case. I noticed my toilet , after flushing made an odd noise and then the water drained out. This was in the evening when I was ready for bed so decided to call in the am for maintenance to fix. I called at 7am to report to Eli. I explained the toilet was not flushing and was quite gross. His reply was that no one was there to fix until 9am but I could come down and get moved to another room. I explained that this was not convenient for me, I was not dressed, would have to repack my items etc and asked if they could please bring me key to a new room up to me. He said he was too busy. Upon checkout there was a young woman who assisted, when asked about my stay I explained to her the situation, when then she asked was that all? Didn't offer anything off my bill, nothing to remedy the situation which left me with a very negative taste about this starwood property.
January 19, 2014
Rated 3 out of 5 by amoore333 Visit: Feb 2014
I've stayed at the hotel 3 separate occasions now for multiple days and the wireless is consistently inconsistent. The strongest signal is by the lobby and it's difficult to work from the rooms.
The rooms could also use more light. The overheads are very dim.
February 11, 2014
Rated 5 out of 5 by Kay1988 Wonderful visit!
This hotel was great. My husband I just stayed for one night in Chapel Hill. The staff was extremely helpful and even managed to get us into our room early- 11:30 instead of 3!!! The hotel was in a great location and the design was great, so nice, clean, and modern. Very pet friendly as well, our dog was treated as a guest just like a person would be.
Staff knew all of our names throughout the trip.
September 12, 2012
Rated 1 out of 5 by jand Not very empathetic
The reservation was for 2 nights under a prepaid rate. However we had to leave after a night's stay because of a family emergency (father-in-law had a stroke). Even after explaining this to the front desk they refused to refund the second night's charge.
December 5, 2011
Rated 5 out of 5 by Olivia2013 Great Service
Right when I walked in I was greated with a smile. Even though I was arriving a little early Corey found a room and got me settled (which was great since I had been traveling since 3:00 in the morning!). He was so welcoming! I have a tough food allergy so it was GREAT to have a mini fridge to keep some goodies in the mini fridge. I will be staying at this hotel again in September!
August 5, 2013
Rated 4 out of 5 by kapw Crisp, Clean, Good Location
Loved the feel of this hotel and the front desk staff was great. Wish the bathroom door had a lock and that the towel bar was better situated, but those are just minor issues. Really do wish the hotel shuttle to Franklin Street had extended hours. Would have used it would it have picked up at night versus shut down by 7 PM. Short drive but having a shuttle would have been great!
July 11, 2012
Rated 4 out of 5 by UNCParent Efficiency
Great stay--rooms are very efficient as is staff. Common areas are comfortable and fun and during evenings busy. Very customer focused around service. Parking convenient and easy. Great location for doing business at UNC or visiting student there.
Only recommendation was that there was no consistency in housekeeping for when they cleaned your room. One day 9:00 am another 2 PM
January 20, 2013
Rated 1 out of 5 by Prof4000 If you like dorm rooms...
While the lobby was well decorated, the elevator had duct tape repairs to the floor. The rooms were small and had the ambiance of a college dorm. I am not sure why the only place to put a seating bench in a room would be underneath the wall mounted television? The staff attitude throughout our stay seem to be "whatever!" Lofty ambitions, poor follow through.
November 13, 2013
Rated 4 out of 5 by mmcb Mixed Bag
Stayed at the Aloft in Chapel Hill recently for graduation. The rate was twice the normal rate which is expected but the hotel did nothing to recognize that. This is my 4th child graduating from college. The other hotels in which we have stayed have also been expensive for those dates but have done special things for the guests to show that they appreciate the business. One gave us a free buffet breakfast every day and a shuttle to campus
. Other than sticking a flyer under the door that said "traffic is going to be a nightmare" there was no mention of graduation at all.
Although there are some nice features like the WiFi and lots of plugs, I didn't like not having a closet or any drawers at all for clothing. The fridge was nice and I like that they have built in dispensers for bath gel and shampoo (a lot less wasteful). I am clearly not the demographic for this hotel. It is designed for my 20 something children.
May 21, 2012
Rated 4 out of 5 by ToxGuy 17-Jan-2014
Comfortable room at a good price. Configuration of "closet" (actualy a shelf with hangers and a curtain) was a bit awkward. Free botled water was nice. Only one issue - my window shade wouldn;t close completely. Not a big enough deal to call maintenance. Overall, I would stay here again.
January 18, 2014
Rated 4 out of 5 by Fiddler31 Aloft UNC
This was our first time using Aloft. We chose it for it's proximity to UNC Hospitals. We absolutely loved our stay. Nice fitness center, solid breakfast, and good room layout. Because we'll be heading back to UNC Hospitals, we'll be staying at Aloft.
Staff is very friendly, and quick to help get you what you need. And restaurants are close by, within walking distance.
June 20, 2013
Rated 1 out of 5 by WILLIAM The facilities did not allow me to sleep...
There was an issue with the phone in my room, so it made a sound similar to an alarm the entire night. At ~4AM, I figured out how to unplug the phone & phone jack and was able to sleep until 5:30AM. This was a terrible experience. I stay in SPG hotels frequently and have been staying often this year. At a bare minimum, I expect to be able to sleep without interruption.
April 18, 2013
Rated 5 out of 5 by Lynn458 The most hip hotel in chapel hill nc
What a great idea! So "green". ...they tried to think of everything! Loved the products in the shower ..no little bottles to waste or think you need to save! Easiest check out! No big cart to balance ...could manage myself! Bar was fun bartender very friendly...had drink specials everyday. They had entertainment one evening...so fun! Great coffee..excellent breakfast!
March 16, 2013
Rated 5 out of 5 by NewToTown Pet Friendly and Modern
We were thoroughly impressed at how pet friendly this hotel was. Dog bowls and a dog bed are already in the room when you arrive (if you let them know you're bringing a pet). Our black lab also enjoyed the many wooded trails directly in back of the hotel (by the golf course). The staff were super friendly too, and the modern decor and features were outstanding.
August 7, 2012
Rated 5 out of 5 by TravelerAA Outstanding staff
I didn't know whether it was Aloft training or southern hospitality but the staff members at the hotel were so friendly, uber-competent and always ready to help. I am a frequent traveler, just in CH for homecoming. These guys were very impressive by any standard. Good little gym, coffee in the room, comfy beds, and size of room also contributed to a great stay.
November 18, 2012
Rated 5 out of 5 by Lindsey Great stay, Bliss :)
Last minute reservations were made for a Saturday - Monday stay, staff was extremely friendly and helpful, room was perfect - very comfortable and very clean - although we did ask for an oversized shower however didn't get it (not a big deal) . Weekend was quiet so we had the bar and pool table to ourselves which was great. They also provide Bliss products :)
January 28, 2012
Rated 4 out of 5 by Parent2013 Modern
Hard to beat the location when visiting UNC Chapel Hill. Overall the hotel is clean, very modern and close to good restaurants and services. I'd suggest the self-park option as the valet service appeared a little slow and chaotic at times. The one big negative for me was the beds - way too hard, platform like foundations and no padding or pillow top surface.
July 13, 2013
Rated 3 out of 5 by fjhopk05 Typical Aloft
This is a typical Aloft. The staff is friendly and the place is clean. The furniture is stark and uncomfortable, including the bed and pillows. There is only one chair in the room and it is a desk chair. There is a couch type thing with no back but it is directly under the TV so not much use for watching a show or sporting event. Over all okay for a night..
December 31, 2011
Rated 5 out of 5 by diente better than expected
Before this stay I tried to avoid Aloft the decor seemed to busy for my taste and I would prefer something plain, but I needed to be near UNC and I had to have certain people near there at specific times. I was pleasantly surprised at how comfortable and convenient it was. Every time I see the patients I had stay there they mention how great the Hotel was.
September 16, 2012
Rated 5 out of 5 by sdhoffma Very cool place!
My kids thought the hotel was very hip and they were glad to stay there. My husband and I enjoyed all the colorful and modern design touches. Our puppy appreciated the comfy bed and food/water bowl. Nice area surrounding the hotel as well. There is a small complex with restaurants and stores right next door. It is also very close to the Chapel Hill campus.
November 24, 2012
Rated 5 out of 5 by eddy1958 Cool and laid back!
The hotel staff is very laid back, even the bartenders which sometimes is unusual. Typical bartenders tend to interact more without prompting but here once you strike up a conversation, they interact with you more. This is a great location with several great restuarants within a short walk. Greatest valet staff ever! Wish the fireplace had been working.
February 25, 2013
Rated 5 out of 5 by diane Great hotel
Everything you need in a nice ultramodern hotel conveniently located. Extra towel, complimentary water, many electrical outlets, alarm clock, etc. The staff was friendly and helpful and there were many varied food items for purchase, including delicious muffins made at the hotel. A pool table was a big plus for us. I would definitely stay here again.
November 18, 2011
Rated 3 out of 5 by DoorSlamHatr Solid for the money....little noisy
Have stayed here a number of times and the hotel is great for the money. However, this stay was extremely noisy as there was a UNC game and it seems like lots of college age people stay here. They were coming in an out of the rooms all night long slamming doors etc. Hotel is a bit on the cheap end so it is easy to hear in the halls.
December 25, 2011
Rated 5 out of 5 by Wildcat7476 Trendy
Great atmosphere! Delicious breakfast options!
February 17, 2014
Rated 3 out of 5 by buzz60 Didn't like the "openness"
did not like the open shower to be sharing the room with family. need more privacy.
pets down the hall, a little barking???
pets "let out" just in front of the main entrance, unpleasant site for us to look at. they should have a more secluded place to do this which is not possible at this site.
December 2, 2013
Rated 5 out of 5 by candy286 hotel has great features
we enjoyed everything about this hotel and their staff. we would highly recommend the aloft hotel to all our family and friends.
February 6, 2014
Rated 3 out of 5 by ckhm1st Aloft - still tops but Service @ Chapel Hills...
Great hotel in the spirit of what one expects from an SPG Aloft brand hotel. The staff seem distracted and unconcerned about the comfort of the guests. Reserved two rooms for 2-night stay. Six folks total but only towels for four. Requested more and never received - had to search out and acquire for myself.
December 31, 2012
Rated 3 out of 5 by jane1204 business stay
Hotel was fine. Rugs on 2nd floor in need of a good cleaning - smelled like feet when I got off elevator. Had coffee my first night, supplies were not replaced. Could really use a blanket in the room as the air is so hard to regulate and the feather blanket is far too heavy for middle aged women, lol
August 16, 2013
Rated 5 out of 5 by laxer Service and Hotel
I felt your hotel and staff were the most accomodating I have ever experienced. Everyone was friendly All my questions were answered clearly and helpfully. The rooms had everything we needed. My 6'5 husband was so excited to actually fit in the over sized shower . He said he died and went to heaven.
December 21, 2012
Rated 3 out of 5 by Dadio919 Hotel with an edge, but the staff need not have the same edge
I travel a fair amount and for the price, the Aloft DOES NOT provide the value that other SPG hotels or other chains provide. Also, 2/3 staff members that I engaged made me feel like I was doing them a favor by letting them assist me- this really left me with a poor customer experience.
June 9, 2013