Rated 5 out of 5 by amber04 great service
The staff was wonderful. We came in very late but the driver and front desk person were both helpful and made sure my room worked for me :-). I was traveling with my kids and they were very speedy with a crib and a small blow up mattress which my son thought was the greatest ever!!! The kids loved watching it blow up which the staff did personally. The only cons were the pool was only open 4-9 so we never got to use it and the breakfeast was not free. So 32 dollars later we had a continental breakfeast. But I would definitely stay here.
June 21, 2013
Rated 1 out of 5 by NancyE The hotel was not clean BWI
I reserved three rooms for four nights. This was a business trip. One of my employees had to change rooms because the room was not clean and in such disrepair. Two days in a row by bathroom was not cleaned, no fresh water was replaced and there was no toilet paper. We went to the bar one night and the only food on the menu they could offer was a grilled cheese sandwich and soup. I couldn't get a glass of wine because the bar ad no cork screw. We were on the third floor and the hall was never vaccumed our entire stay.
September 7, 2013
Rated 3 out of 5 by Guest01 Customer Service made the difference
I wasn't overly impressed with the accomodations. The space was very modern in design but not very warm. I felt management could do more to welcome out-of-towners by providing a list of local sights, shopping areas and restaurants. The hotel ammenities were not easily detectable such as locating the iron, ironing board and ice. Although the staff was friendly and attentive during my stay there were several short comings that I had to overlook. Overall the space was ok but unsure that it would be my first choice should I return to the area.
September 17, 2012
Rated 5 out of 5 by TonyB123 Great Hotel
Just had a quick night stay here, but they're like other Aloft hotels: Stylish, comfortable, and great staff.
November 26, 2013
Rated 3 out of 5 by MickeyD77 First time at Aloft
First experience at an Aloft hotel. Interesting design which was enjoyable. Front staff average and seemed more interested in talking to each other than helping guests.
Refrigerator unplugged and difficult to move due to location in order to plug in.
Safe did not work. Had to request more towels and wash clothes since only minimal amount in room.
Bed was good and TV large.
Overall, Interesting but not that impressive.
October 30, 2013
Rated 3 out of 5 by ThereForBusinessTrip Hotel looks good on the surface...
Initially I loved the modern look of my hotel room until I took a closer look. There were a lot of nasty-looking stains on the carpet; I think there should be some threshold where after a carpet is repulsive enough, the carpet should be replaced. There were several human hairs in and on the bedsheets. There was a single hair on the toilet seat. There was a LOT of hair along the perimeter of the bathroom, as it obviously hadn't been swept up in quite a while. The maids obviously do the bare minimum (refill the soap, stock the water bottles, change the sheets) but aren't there to perform any deep cleaning. Finding hair all over a hotel room is absolutely repulsive to me and ruins my stay. That is the most hair I've ever encountered in a hotel room in my life!
January 23, 2013
Rated 3 out of 5 by Livtravels Not the worst...not the best
A very simple hotel where they have maximized minimum space. The bed was very comfortable, however the television worked for the first day and wouldn't come on the next day. They shut off the wireless over during our second nights stay, had to call the front desk in the morning to have it re-activated. The ironing board is miniature, not sure what it's meant to accommodate other than shorts or a tshirt. The bathroom vent was full of dust..nasty. Housekeeping comes at 8:30 in the morning..never experienced that before.
June 10, 2013
Rated 3 out of 5 by TR1devil Great concept, just need to improve execution....
Just completed a 2 night stay at your hotel. Overall very impressed, with a couple of comments:
1.) Housekeeper did a very poor job on room upkeep. Trash left in waste can, dirty towel left on floor, complimentary water bottles were not provided/replaced after first night.
2.) Not enough kitchen staff to support food requirements in morning when everyone wants to get moving.
Really enjoyed the atmosphere of the hotel, but would like to see a little more focus on guests, and then my recommendation would be unreserved!
January 10, 2013
Rated 4 out of 5 by Wind This is a cool hotel;contemporary and fun !
Check out the colorful bar top and when riding the elevator be sure to look down at the floor ! A real surprise!
I was disappointed that there was not an actual restaurant but there is food available from the bar.
There were a few things that needed repair but the hotel id clean and the staff friendly and helpful. That made up for the defects. They were not major: cracked mirror in upper corner and loose flooring in the shower.
The airport shuttle was great. It was on time and the drivers were helpful and pleasant.
April 16, 2013
Rated 5 out of 5 by BlkFlightAttendantGuy "My Place" to stay!
I love this hotel because it offers me all I need to get work done, workout, have a swim, meet friends at the WXYZ bar, and have a sensible bite.
The Managerial Staff,(Mike) Assistant Manager, (Mario)and two front office clerks (John and Charles) do a fantastic job on making sure all guests are attendant too and in a timely fashion
It is a great feeling and experience to walk into the hotel and be recognized by the staff.
October 14, 2013
Rated 2 out of 5 by Kat61 Not as depicted
This place looks so fancy on your website, but...the snazzy looking bar was pathetic. Ony 2 choices of white wine (One of them reisling!), small, cramped and uncomfortable. The rooms are smaller than they appear. Open showers get water all over the place. I asked for service to replace a burned out lightbulb. Two hours later when I was ready to go to bed, nobody had arrived to fix it. The place is sold as being "hip," and it really isn't anything special at all. Also, difficult to find from West Nursery Road.
September 29, 2012
Rated 4 out of 5 by Slingym57 Only for a day
After a long trip I needed to stay somewhere before I returned home. I was tired and needed rest. I remembered this place in VA and decided to check-out the one in MD.
November 15, 2013
Rated 2 out of 5 by MDMinMiami Great and Friendly Staff.....
but the property had a lot of issues during my recent stay, they could not generate hotel key cards, had to be escorted to rooms
November 15, 2013
Rated 3 out of 5 by Misskat Need to check rooms
This is my 3rd time staying at this location. 1st time was great. 2nd time, my room was missing the bathroom door/full length mirror. 3rd time, the shampoo/conditioner dispenser was missing from the shower and there was no coffee stocked in my room. Called the desk at 7:30am and was told I'd have to come down myself because no one was available until after 8am. I travel every other week for work and choose to stay at an Aloft whenever possible. This was probably the worst one out of all my trips.
June 7, 2012
Rated 4 out of 5 by Melinda65 Last Minute
My flight was delayed coming into BWI and I missed my connecting flight. I was very frustrated and tired when I had to quickly find a place to stay and a way to get there. The staff at BWI suggested ALoft and I remembered I had stayed at the one in Chicago before. I called and from the reservations lady to the shuttle driver on through it was a cake walk getting set up and taken care of, and the facilities are clean and welcoming and a place you can recharge.
I highly recommend ALoft.
March 9, 2013
Rated 1 out of 5 by kellijod Very frustrated
I called to book and was told breakfast was included with our room. We wanted a hotel where it was included so it would be one less thing to worry about before catching our flight. When we checked in we were also told breakfast started at 6. When we came down for breakfast the next morning, there was nothing there. I asked the girl at the desk and she said very unapologetically that the chef didn't show up. I then asked, " is there anything we could have for breakfast?" Another employee said, "we could throw in a microwaveable sandwich for each of you." I said that would be fine and ran up to pack our stuff since we were now behind schedule. When I came back down she asked for my credit card to pay for them. I refused. She then said she would just charge our room for them. I was absolutely appalled.
December 23, 2012
Rated 3 out of 5 by swahili Below par Customer Care
We really wanted to like the Aloft Hotel. We really did. When we first walked in we were excited to see the modern appeal of the hotel. At first glance we were sure that we were going to enjoy our 4 night stay at the Aloft. The first night was fine; however it was the days to follow that made us change our minds. We travel often and had our share of staying in a number of various hotel chains and I hate to say this but this is by far the biggest disappointment of them all.
Our biggest complaints were the lack of necessities that every hotel offers. You’d expect to get wash cloths and towels when you stay at a hotel, wouldn’t you. That’s a given, right? Wrong. Getting them was like pulling teeth. There were several times that we had to literally request washcloths and towels from the attendees and the maid service. They were always out of them or didn’t have enough on hand.
On top of that, the bed sheets weren’t changed for 3 nights. It wasn’t until we physically stripped the bed ourselves that the maid service finally got the hint that we wanted them changed. In addition to that, pillows were thrown over the floor instead of being placed on the bed. The bed wasn’t even made up properly.
November 12, 2013
Rated 3 out of 5 by MM14 Borderline, But Still Ok
It appears to me after numerous stays that the hotel is starting to suffer from wear and tear, but not to large extent. The staff does a great job of trying to keep things looking good so I will still stay; however, I will continue to monitor things.
October 31, 2013
Rated 5 out of 5 by PA2012 Excellent
We only stayed at the hotel for one night but it was a great experience. The employees were very helpful. If you want some place modern this is the place to go and is very clean. They have great deals where you can leave your car parked there while you travel. They have a shuttle that runs every 15 minutes that will take you to BWI (24 hours/7 days a week). It is really easy to contact them to pick you up when you return from your trip. We will definitely be staying here again.
November 14, 2012
Rated 2 out of 5 by Christina789 highly disappointing compared to other alofts
we booked a handicap "accessible" room but there was no room for wheelchair. supervisor Mallory insisted this was handicap room but it had only buzzer for hearing impaired. floor was not vacuumed. soap dispenser in shower was empty. only 2 big towels in bathroom and no paper and pencil. extra pillow had no case on it. we stay at alofts all the time and normally they are fantastic!
October 7, 2013
Rated 3 out of 5 by Someonewhoisamember This hotel's room
The bathroom door did not close
The heating system was noisy and it was either blow hot or blow cold
Carpet needs work
November 9, 2013
Rated 2 out of 5 by Frequent100nights Needs maintenance and caring staff
The security lock on the door was broken in half with sharp metal edges exposed, and one of the screws pulled half way out of the door.
The coffe maker had a used wet filter inside.
The safe was locked when I arrived. Perhaps the staff could ensure the safes are unlocked and functional.
The internet was only functional about half the time of my short stay.
The media connector box on the desk was non functional, and could not be reset. Even the power outlets did not work.
August 19, 2012
Rated 3 out of 5 by Stardust08 Disappointing
We only stayed here because we had an early Sat. morning flight for a weekend trip, and we liked having the airport shuttle and that we could park until Sunday at the hotel. Front desk on check-in, not very friendly. Asked for a wake-up call and never got it. Thankfully, my husband's cell phone rang in time for us to make our flight. For a very "modern", upscale looking hotel, the carpet in our room was stained and the walls need repairs. Not really that impressed :(
September 19, 2012
Rated 2 out of 5 by alleneas never again
my first time experience was negative:
1. was not allow to pay $50 security deposit in cash
2. there were no drawers to keep clothing
3. not enough space to hang clothes
4. had to go to the lobby for ice
1. the beds were very comfortable
October 28, 2013
Rated 4 out of 5 by Gemma1 Nice hotel
Nice hotel, staff great, Big disappointment for me was they got a new general manager and the GM took some amenities away and raised the price per night, as told to me by staff.
November 1, 2013
Rated 2 out of 5 by mg1969 Unfortunately disappointing hotel stay
From the minute that I walked up to the disorganized hotel staff to check in, I had a bad sense about this hotel. After waiting five minutes for the two associates to finish a conversation, one asked the other to help me. The greeting was, "Name?" and the warm and fuzzy impression of this hotel continued. Once getting my keys, which apparently required me to be asked three times, "how many keys do you want?" by the associate, I was directed to the elevators with an uninterested wave of the hand and a curt, "over there." The elevator was filthy; the room amenities were missing soap and shampoo; it appeared (and smelled) that one of the beds hadn't been changed; no bill was left under my door (again causing a 10 minutee wait upon check-out. The best part of staying at this hotel was driving away and knowing that I would never stay there again.
July 21, 2013
Rated 1 out of 5 by UnhappyGuest Dirty. Stay anywhere else.
Airport Shuttle: We called for the airport shuttle 4 times over a 15 minute span and no one picked up, it would ring and ring and then kick us back to the automated message. We then paid for a taxi (even though we selected the hotel SPECIFICALLY because they had an airport shuttle).
Cleanliness: The hotel has a musty odor. After arriving we were given a room which was dirty (the bed wasn’t even made). We requested a new room and when we were finally given keys, it was also gross (towels stained, hair in the bed, sheets discolored and full of pilling).
Overall: I use to travel 6 days a week and spend nights at 2-3 different hotels a week, I’ve seen it all and it takes a lot for a hotel to disgust me but Aloft managed to do it. The hotel was disgusting, the staff was rude and unhelpful and we would not recommend the hotel to anyone.
April 22, 2013
Rated 5 out of 5 by zlzoul Excellent Stay
First stay in Aloft, got a warmed welcome and experienced the nice room, which is simple, quite, an easy atmosphere and got a very comfortable bed! What do you want more than that?
Although it was a free stay using points, still got a coupon to try their cook to order hot and simple breakfast, which tastes good but just a little bit slow.
Chef is a very nice lady by the way. :)
September 22, 2013
Rated 3 out of 5 by Bobaloo22 Cool hotel, but could use some cleaning
Overall, I really like the aloft concept and we stayed at other Aloft hotels. The main lobby was nice, but the hallwayon the 2nd floor was littered with scraps of plastic and paper and did not look very clean. The room easily clean and nice. The soap and shampoo dispenser were nearly empty and we ran out after 1 shower was taken and had to use soap we brought along. Not good for a more elite hotel like we have come to expect at the W line of hotels.
November 20, 2012
Rated 4 out of 5 by Kathy1123 Hotel is nice
This was the second time we stayed at this hotel and for the most part it was nice. Our room needed some paint touch up on the walls from the chair scraping, the lock was broke and the dispenser for body wash was not attached (no body wash). The room was clean and the staff very helpful.
October 14, 2013