Rated 3 out of 5 by Tres Staff was Amazing!
When I first walked into the hotel I knew it wasn't going to be my cup of tea. The facility was clean and the staff was friendly and efficient. The first thing we encountered was that the chlorine levels in the pool made it intolerable to swim. It burned your eyes standing outside the door to the pool. Next we had an issue with the shower only having really cold or scalding water. The staff got engineering there quickly and got it fixed within a couple of hours.
The biggest thing for me was the in room bathroom. The door had to be slid open and shut and ours wouldn't close all the way and was very heavy. When you are a family with kids this isn't a great option. It also didn't have a bathtub which was a pain because my younger one hates showers.
February 12, 2014
Rated 1 out of 5 by Mar98 night front desk bad...Morning front desk nice
We did our reservation by phone with spg, the lady who attend us was rude and ask me to spell names and address when I have a member number an all the information was there.When we arive to the hotel. ..they told us that they don't have a reservation and even when we have a printed confirmation thay told us that we have to wait at least for 10 minutes.We left for an hojr and when we came back we have to wait for half more hour until they gave us a room with bad attitude no apologies and It looked like it was our fault.After that we had more bad experiences...but is too lon
June 29, 2013
Rated 5 out of 5 by starbar5 Great hotel, fantastic staff, unbeatable value.
The staff are friendly and knowledgeable, going out of the way to take care of guests. Our room was perfectly suited for a 5-night stay for convention nearby. Beds are comfortable, plenty of comfy pillows, clean with modern minimalist furnishings. The continental breakfast selection is better than most higher priced hotels. The help yourself food and snack area is a great idea and well executed with well stocked foods for any time of day.
March 24, 2014
Rated 3 out of 5 by VANative2011 Disappointed Stay So Left Early
I liked the modern furniture and atmosphere of the hotel. The room itself was very comfy but once it was time for bed I could not fall asleep due to all of the LED lights (some blinking some not) from the phone, smoke detector, etc., the white light shining thru the sides of the pull-down curtains, and music playing outside my room/hotel at 3AM. Why was the bed pointed toward the 2 large windows anyway? And the fact that the price did not include overnight parking means the hotel stay was over priced and over rated! I will not stay at the Aloft at National Harbor again.
December 14, 2011
Rated 4 out of 5 by Dawn1234 Guest
This hotel is one of the nicest ones in the area. Employees are extremely welcoming and inviting.
April 14, 2014
Rated 5 out of 5 by harbor Perfect
I was looking for a room for my son and a friend who was visiting the WDC area. Hotel exceeded my expectations. The lobby and decor was very modern along with the actual room accommodations. Marvin who checked us in was extremely friendly and knowledgeable of the area and allowed us to check in early as they had just arrived with their luggage. They were able to utilize the next door parking which was a discount for guests of the hotel.
March 17, 2014
Rated 2 out of 5 by theresa55 no towels or coffee in room
We arrived at midnight wanting a shower and bed. There was one hand towel in the entire unit. There was no coffee for the coffee maker. The next morning we went down to order breakfast. The lady took our order and told us it would be about five minutes. Upon returning to pick up our sandwiches she told us she had been talking to a friend and forgot our order. Took another 15 minutes to get our food. Overall terrible service. We have stayed at other aloft hotels and had great service. Will not stay at national harbor again. Need staff that care.
December 25, 2013
Rated 5 out of 5 by ReneT Cool, Cool, Cool...
Really cool aesthetic. Comfortable, amazing staff!
July 17, 2013
Rated 5 out of 5 by Nita2014 Hotel with great location and features
Katrina and Marvin were wonderful! They recommended places for me to eat, made sure I was comfortable. I can't think of the gentleman's name that worked the bar but he is from LA. He was great also! My room was very retro, quaint, with a beautiful view of the harbor. There is plenty of lounge area, pool table, and quick food/snacks to go.
The hotel is conveniently located by shops within walking distance and the Tanger Outlet.
March 11, 2014
Rated 2 out of 5 by NotHappy Not Impressed!
Let me start by saying that the concept of the Hotel is great.. having a loft look for those loft lovers. However, I was a bit disappointed in the cleanliness of the room. My room had big hand prints on one of the windows the size of an adult not a child! The toilet did not flush correctly, had to call the front desk twice to have it fixed! The carpet was dirty with dirt spots here and there. Also, the materials used to complete the room, furniture, walls, valances ect.. were of poor quality. The staff needs to work on customer service skills.
February 4, 2013
Rated 2 out of 5 by Bernie1912 Do not waste your money
Floors in hallway need to be vacuumed. Did not meet the needs of my requests after I checked in. Service was horrendous. My phone calls & requests for certain items were not met. Very disappointed in a Starwood hotel.
March 31, 2014
Rated 5 out of 5 by Meka1923 Great staff on and off the clock!!!
From check in to check off the staff was great. When we check in their was a young lady by the of Abigail who was great very pleasent and very happy to help us. She came across a problem checking us in so she ask Rim who was on her way out the door but came back just to help us and was very happy to do so. During our stay we had a problem in the room Reggie the engineer who was off the clock and their for a family event over heard us talking and came right up to help us. We really enjoyed the hotel and the staff. Can't wait to come back!!!!
June 17, 2013
Rated 5 out of 5 All Aboard the Aloft
This was my second time staying in National Harbor. The first time was at a big resort with a not-so-friendly front desk and aggrivating add-on charges. The Aloft has an extremely welcoming staff.
I was checked in by Rim, who was very helpful and checked out by front Desk Manager (VAN) who was also very helpful. The room was modern and had a charging station that hooked up to the TV to connect PC or Internet radio through the TV speakers. The location was also perfect, close to the water and restaurants. I will stay again and recommend.
February 24, 2013
Rated 5 out of 5 by pawla Very Nice Hotel
Pluses - very nice, clean, quiet, great price on the special we received. Great view of the harbor from our room
Minus - the pool is only open during certain hours, but did have a lifeguard. However, the pool is much smaller than you would expect if you look at a picture on the internet. We did not have to pay for parking - but we don't know if it is always provided. There is no parking lot but we were given free parking in the garage across the street. Had a hard time finding a place to park in order to register. Also, National Harbor, Maryland is not in our GPS. We live in maryland and didn't know there was such a "town". When we called for directions, evidently our call was directed to a central office - staff were not familiar with Washington DC
April 4, 2013
Rated 3 out of 5 by mjll aloft national harbor
The hotel was clean and new but my room already showed some peeling wallpaper and worm carpet. The hotel has a clean modern look which is but is very plain. The floor in the lobby is concrete and the ventilation is exposed. The room has cubby holes and no drawers so storage in limited if you are there for more than a couple of days. The bed is on a platform with a thin mattress which I found very hard
March 10, 2014
Rated 2 out of 5 by kycats Not a great experience
The experience started out by being given a key to a room that already had an occupant. I found that out when I entered the room and somebody else's belongings were in there. Fortunately, the occupant was not in the room at the time. Additionally, the light in the shower area was not working and the ironing board continued to collapse when I tried to use it. Usually, I find hotel mattresses very confortable but this one was not.
The staff were very friendly and tried to be helpful. Unfortunately, the facility was not the greatest.
April 26, 2013
Rated 2 out of 5 by Vesper Did not meet my expectations
The facility did not meet my expectations. The room was simply not up to standards. The linens were stiff and scratchy. The bath towels thin and scratchy. We did not received the requested additional towels. Everything was raggedy and "well used." The night clerk was so ill she could not speak above a whisper. Parkiing was a nightmare. No valet parking. You must use a parking garage down the street and there were no carts available for luggage. One night I could stand but would not have stayed two. The only good thing was the view.
November 25, 2012
Rated 4 out of 5 by Jazzy81013 Good but Almost Great
The staff were all very professional. The room appeared exceptionally clean until I pulled the sheets back. I received a coupon for complimentary drinks at the bar, but becasue I am a breastfeeding mom I gave it to one of my quests. If this was a one time thing, then kudos. If this happens reguarly , then housekeeping should be held accountable for the linens put on the bed. Plus- View and overall apperance
Con- Sheets with stains and shredded comforter./ No Micro in hotel to heat bottles, so I ran it under warm/hot water instead
August 12, 2013
Rated 5 out of 5 by Chek02 Breathtaking view from our suite
We requested for a room with a view and was given more than what was requested. We were upgraded to a one bedroom suite with a complete view of the harbor which can be seen from the bedroom, living room and yes- from our own balcony. The hotel is very nice and I think would cater more to the younger generation- 20s to 40ish. It has a bar and a pool table at the lobby, has several flat screen tvs, a big courtyard with a fire pit that kept us warm enough to be able to hang out there despite low temps. We had an awesome experience here, same with the kids. We would definitely come back soon and hopefully- get upgraded to a suite again. Setbacks?? Hmm..no club lounge, hotel lobby/check in at the second floor, no valet parking. But overall stay was outstanding.
April 6, 2013
Rated 2 out of 5 by ShockedandDisappointed shocked and dissapointed
When I got the room, I went to use the toilet. There was already tissue in the toilet bowl. I flushed and the toilet was backed up. I called front desk who stated "the engineer is gone for the night, we'll check into it in the morning." Shocked that the desk attendent would think that this was an adequate response, I started offering other solutions. Sarcastically, I asked if they could bring me a plunger and I would take care of it. They sent up a security person with a plunger in a plastic bag who did not speak but merely held out the plunger for me to take. I plunged the toilet. At no point was there an offer to change rooms or plunge toilet for me or any other solution. I can get better service from the lowest quality hotels. I expected more from Aloft.
December 10, 2011
Rated 5 out of 5 by Callie1234 Great Staff & Excellent Room
Upon our arrival, we were greeted by a warm and friendly front desk staff, followed by a quick and easy check-in. While I was checking-in, the kids enjoyed the cool and trendy lobby design and patio with fire pits.
The room was very spacious and had an amazing view of the harbor and Christmas tree light show. I also have to say the response time was super quick as we needed extra pillow and blankets for the kids for the pull out sofa bed.
We will definitely return and recommend this hotel to others.
December 23, 2013
Rated 3 out of 5 by SRHNYCMetro Nice Hotel & Area | Staff Needs More Training
Everything with the hotel - location, amenities, lounge, pool - was fine. I have no complaints there.
However, an emergency alarm sounded in the middle of the night and and everyone needed to leave the building. The staff did a VERY POOR job of evacuating the building and directing guests away from the building until the fire and police departments cleared the premises.
I'm not aware of any injuries or deaths, but my family was shaken and we all were disturbed by how poorly the staff managed the overnight emergency.
February 29, 2012
Rated 2 out of 5 by timf Dissapointing
My initial impression upon arriving was very good. The staff at the front desk were very friendly and helpful, and the look of the hotel as we walked in was impressive. But once we checked in later that evening and settled into our room, we just felt disappointing. The room was in need of maintenance. Ceramic tiles were falling off of the wall, toilet seat was barely attached to the toilet and over all I felt like the room was not kept up. The service at the hotel bar was TERRIBLE! We had chosen the ALOFT in hopes to find someplace to come back to and stay whenever we visited the Washington National Harbor but I believe the next time we come we'll stay in Alexandria. Again, the staff at the front desk were great. Too bad that didn't trickle down to the rest of the hotel.
April 29, 2013
Rated 4 out of 5 by Mike237 Pretty good
Good hotel with good service. Only downsides is that the entrance is on the second floor, which should not be a big deal but somehow is, and that the lobby area is too open and loud to be comfortable. The room itself was reasonably ok, and quite reasonable for the price, but it wasn't stellar. Nice that it is in the National Harbor complex, and I'm sure it is a great place to see the sites from if the weather is good and you are traveling for pleasure (it was raining the whole time, the government was shut down, and i was traveling for business.)
The staff was quite helpful. For example, I left the charger for my headphones behind in the room when I left, and I called when i got back home and they found it and are shipping it to me for no charge, and very friendly and helpful about it.
October 12, 2013
Rated 5 out of 5 by Pearline Execellent Place to stay
The Aloft Hotel is a very nice up to date chic place to stay. It was made for the young at heart do to the loud music in the lobby and all the young faces at the bar area. But there is alot to do around the hotel for every age limit.
March 16, 2014
Rated 2 out of 5 by susan Extremely disappointed
Lobby was dirty, waited 20 minutes to check in, first room was musty and stuffy (smelled like an indoor pool) 2nd room wasnt much better. Tried to work in the lobby but it was too cold, trash from customers was left on tables (no staff picked it up). All white wines by-the-glass listed on the wine menu were unavailable., bartender appeared to be unknowledgable aobut wine in general. Bed was uncomfortable, fan int he room was exceptionally noisey.. had a hard time falling asleep and staying asleep
January 24, 2013
Rated 4 out of 5 by marilynlax service
The hotel arranged a car service for us when we asked for a cab. As we loaded our luggage into the car, we were told we were sharing with another passenger who was not going were we were going. The car driver dropped the other passenger first, even though our destination was closer, then couldn't find our destination. We were in the car an hour to go from National Harbor to the capital building. The hotel needs to be much more careful so that other guests are not subject to such a fiasco!!!
October 14, 2013
Rated 4 out of 5 by Steph88 Nice Hotel
I've stayed here twice and the first time was excellent. I have a few issues the second stay with a broken thermostat in my room and a bathroom door that would not stay closed, but the front desk quickly switched me to another room so all was well. Decent pricing, room is contemporary, clean, and overall comfortable. The bar in the lobby is a nice touch. Would stay here again.
February 21, 2014
Rated 2 out of 5 by JWit Low grade experience
Noisy fridge could not be repaired after request. Low quality, ill-fitting sheets. Fitness room too hot. Laundry not returned by promised time. Small room. Morning coffee comes out too late. Swim pool packed with kids on Saturday evening. Room not restocked with coffee until requested. Good wifi connection. Friendly staff. Attractive decor.
February 28, 2014
Rated 1 out of 5 by jfjfj terrible service
I left my cell phone charger in the room. I called that night, and the rep said call housekeeping at 9 the next morning, which I did. No one answered, and the voice mail said they would call me back. They never did. I called again, and again no call back. I tried the front desk and also left messages with the managers. After about 12 or 13 calls, I FINALLY got a call back a day and a half later saying they did not have the charger. It was the worst phone service I've ever experienced.
February 25, 2012