Rated 2 out of 5 by Bernie1912 Do not waste your money
Floors in hallway need to be vacuumed. Did not meet the needs of my requests after I checked in. Service was horrendous. My phone calls & requests for certain items were not met. Very disappointed in a Starwood hotel.
March 31, 2014
Rated 5 out of 5 by Nita2014 Hotel with great location and features
Katrina and Marvin were wonderful! They recommended places for me to eat, made sure I was comfortable. I can't think of the gentleman's name that worked the bar but he is from LA. He was great also! My room was very retro, quaint, with a beautiful view of the harbor. There is plenty of lounge area, pool table, and quick food/snacks to go.
The hotel is conveniently located by shops within walking distance and the Tanger Outlet.
March 11, 2014
Rated 2 out of 5 by theresa55 no towels or coffee in room
We arrived at midnight wanting a shower and bed. There was one hand towel in the entire unit. There was no coffee for the coffee maker. The next morning we went down to order breakfast. The lady took our order and told us it would be about five minutes. Upon returning to pick up our sandwiches she told us she had been talking to a friend and forgot our order. Took another 15 minutes to get our food. Overall terrible service. We have stayed at other aloft hotels and had great service. Will not stay at national harbor again. Need staff that care.
December 25, 2013
Rated 5 out of 5 by ReneT Cool, Cool, Cool...
Really cool aesthetic. Comfortable, amazing staff!
July 17, 2013
Rated 3 out of 5 by mjll aloft national harbor
The hotel was clean and new but my room already showed some peeling wallpaper and worm carpet. The hotel has a clean modern look which is but is very plain. The floor in the lobby is concrete and the ventilation is exposed. The room has cubby holes and no drawers so storage in limited if you are there for more than a couple of days. The bed is on a platform with a thin mattress which I found very hard
March 10, 2014
Rated 2 out of 5 by NotHappy Not Impressed!
Let me start by saying that the concept of the Hotel is great.. having a loft look for those loft lovers. However, I was a bit disappointed in the cleanliness of the room. My room had big hand prints on one of the windows the size of an adult not a child! The toilet did not flush correctly, had to call the front desk twice to have it fixed! The carpet was dirty with dirt spots here and there. Also, the materials used to complete the room, furniture, walls, valances ect.. were of poor quality. The staff needs to work on customer service skills.
February 4, 2013
Rated 5 out of 5 by Meka1923 Great staff on and off the clock!!!
From check in to check off the staff was great. When we check in their was a young lady by the of Abigail who was great very pleasent and very happy to help us. She came across a problem checking us in so she ask Rim who was on her way out the door but came back just to help us and was very happy to do so. During our stay we had a problem in the room Reggie the engineer who was off the clock and their for a family event over heard us talking and came right up to help us. We really enjoyed the hotel and the staff. Can't wait to come back!!!!
June 17, 2013
Rated 5 out of 5 All Aboard the Aloft
This was my second time staying in National Harbor. The first time was at a big resort with a not-so-friendly front desk and aggrivating add-on charges. The Aloft has an extremely welcoming staff.
I was checked in by Rim, who was very helpful and checked out by front Desk Manager (VAN) who was also very helpful. The room was modern and had a charging station that hooked up to the TV to connect PC or Internet radio through the TV speakers. The location was also perfect, close to the water and restaurants. I will stay again and recommend.
February 24, 2013
Rated 5 out of 5 by pawla Very Nice Hotel
Pluses - very nice, clean, quiet, great price on the special we received. Great view of the harbor from our room
Minus - the pool is only open during certain hours, but did have a lifeguard. However, the pool is much smaller than you would expect if you look at a picture on the internet. We did not have to pay for parking - but we don't know if it is always provided. There is no parking lot but we were given free parking in the garage across the street. Had a hard time finding a place to park in order to register. Also, National Harbor, Maryland is not in our GPS. We live in maryland and didn't know there was such a "town". When we called for directions, evidently our call was directed to a central office - staff were not familiar with Washington DC
April 4, 2013
Rated 2 out of 5 by kycats Not a great experience
The experience started out by being given a key to a room that already had an occupant. I found that out when I entered the room and somebody else's belongings were in there. Fortunately, the occupant was not in the room at the time. Additionally, the light in the shower area was not working and the ironing board continued to collapse when I tried to use it. Usually, I find hotel mattresses very confortable but this one was not.
The staff were very friendly and tried to be helpful. Unfortunately, the facility was not the greatest.
April 26, 2013
Rated 2 out of 5 by Vesper Did not meet my expectations
The facility did not meet my expectations. The room was simply not up to standards. The linens were stiff and scratchy. The bath towels thin and scratchy. We did not received the requested additional towels. Everything was raggedy and "well used." The night clerk was so ill she could not speak above a whisper. Parkiing was a nightmare. No valet parking. You must use a parking garage down the street and there were no carts available for luggage. One night I could stand but would not have stayed two. The only good thing was the view.
November 25, 2012
Rated 4 out of 5 by Jazzy81013 Good but Almost Great
The staff were all very professional. The room appeared exceptionally clean until I pulled the sheets back. I received a coupon for complimentary drinks at the bar, but becasue I am a breastfeeding mom I gave it to one of my quests. If this was a one time thing, then kudos. If this happens reguarly , then housekeeping should be held accountable for the linens put on the bed. Plus- View and overall apperance
Con- Sheets with stains and shredded comforter./ No Micro in hotel to heat bottles, so I ran it under warm/hot water instead
August 12, 2013
Rated 5 out of 5 by Chek02 Breathtaking view from our suite
We requested for a room with a view and was given more than what was requested. We were upgraded to a one bedroom suite with a complete view of the harbor which can be seen from the bedroom, living room and yes- from our own balcony. The hotel is very nice and I think would cater more to the younger generation- 20s to 40ish. It has a bar and a pool table at the lobby, has several flat screen tvs, a big courtyard with a fire pit that kept us warm enough to be able to hang out there despite low temps. We had an awesome experience here, same with the kids. We would definitely come back soon and hopefully- get upgraded to a suite again. Setbacks?? Hmm..no club lounge, hotel lobby/check in at the second floor, no valet parking. But overall stay was outstanding.
April 6, 2013
Rated 2 out of 5 by ShockedandDisappointed shocked and dissapointed
When I got the room, I went to use the toilet. There was already tissue in the toilet bowl. I flushed and the toilet was backed up. I called front desk who stated "the engineer is gone for the night, we'll check into it in the morning." Shocked that the desk attendent would think that this was an adequate response, I started offering other solutions. Sarcastically, I asked if they could bring me a plunger and I would take care of it. They sent up a security person with a plunger in a plastic bag who did not speak but merely held out the plunger for me to take. I plunged the toilet. At no point was there an offer to change rooms or plunge toilet for me or any other solution. I can get better service from the lowest quality hotels. I expected more from Aloft.
December 10, 2011
Rated 5 out of 5 by Pearline Execellent Place to stay
The Aloft Hotel is a very nice up to date chic place to stay. It was made for the young at heart do to the loud music in the lobby and all the young faces at the bar area. But there is alot to do around the hotel for every age limit.
March 16, 2014
Rated 5 out of 5 by Callie1234 Great Staff & Excellent Room
Upon our arrival, we were greeted by a warm and friendly front desk staff, followed by a quick and easy check-in. While I was checking-in, the kids enjoyed the cool and trendy lobby design and patio with fire pits.
The room was very spacious and had an amazing view of the harbor and Christmas tree light show. I also have to say the response time was super quick as we needed extra pillow and blankets for the kids for the pull out sofa bed.
We will definitely return and recommend this hotel to others.
December 23, 2013
Rated 3 out of 5 by SRHNYCMetro Nice Hotel & Area | Staff Needs More Training
Everything with the hotel - location, amenities, lounge, pool - was fine. I have no complaints there.
However, an emergency alarm sounded in the middle of the night and and everyone needed to leave the building. The staff did a VERY POOR job of evacuating the building and directing guests away from the building until the fire and police departments cleared the premises.
I'm not aware of any injuries or deaths, but my family was shaken and we all were disturbed by how poorly the staff managed the overnight emergency.
February 29, 2012
Rated 2 out of 5 by timf Dissapointing
My initial impression upon arriving was very good. The staff at the front desk were very friendly and helpful, and the look of the hotel as we walked in was impressive. But once we checked in later that evening and settled into our room, we just felt disappointing. The room was in need of maintenance. Ceramic tiles were falling off of the wall, toilet seat was barely attached to the toilet and over all I felt like the room was not kept up. The service at the hotel bar was TERRIBLE! We had chosen the ALOFT in hopes to find someplace to come back to and stay whenever we visited the Washington National Harbor but I believe the next time we come we'll stay in Alexandria. Again, the staff at the front desk were great. Too bad that didn't trickle down to the rest of the hotel.
April 29, 2013
Rated 5 out of 5 by Sunny65 Great staff! Great Hotel!
The staff, Marlin, Katie and Brittany were friendly, knowledgeable and responsive to questions and needs. The hotel layout worked for professional meetings as well as family get togethers. National Harbor has a fabulous view also!
March 11, 2014
Rated 2 out of 5 by JWit Low grade experience
Noisy fridge could not be repaired after request. Low quality, ill-fitting sheets. Fitness room too hot. Laundry not returned by promised time. Small room. Morning coffee comes out too late. Swim pool packed with kids on Saturday evening. Room not restocked with coffee until requested. Good wifi connection. Friendly staff. Attractive decor.
February 28, 2014
Rated 4 out of 5 by Steph88 Nice Hotel
I've stayed here twice and the first time was excellent. I have a few issues the second stay with a broken thermostat in my room and a bathroom door that would not stay closed, but the front desk quickly switched me to another room so all was well. Decent pricing, room is contemporary, clean, and overall comfortable. The bar in the lobby is a nice touch. Would stay here again.
February 21, 2014
Rated 4 out of 5 by Mike237 Pretty good
Good hotel with good service. Only downsides is that the entrance is on the second floor, which should not be a big deal but somehow is, and that the lobby area is too open and loud to be comfortable. The room itself was reasonably ok, and quite reasonable for the price, but it wasn't stellar. Nice that it is in the National Harbor complex, and I'm sure it is a great place to see the sites from if the weather is good and you are traveling for pleasure (it was raining the whole time, the government was shut down, and i was traveling for business.)
The staff was quite helpful. For example, I left the charger for my headphones behind in the room when I left, and I called when i got back home and they found it and are shipping it to me for no charge, and very friendly and helpful about it.
October 12, 2013
Rated 5 out of 5 by PhotoLady74 First Stay
Although I have frequented the XXYZ bar several times, this was the first time I have ever stayed overnight at the hotel.
The room was functional and had plenty of room for all my electronics and my photography gear.
I want to personally thank Marvin and Nate the Bartender for going above and beyond my expectations in my first stay.
February 25, 2014
Rated 5 out of 5 by GingerBee Amazing
I had an amazing stay at your hotel last night. Keyri Sierra did an amazing job at meeting and exceeding my expectations, she went out of her way to make sure I had a great stay. She is very good at her job and I want give her some recognition. The hotel itself is absolutely beautiful and I loved the room. I will recommend this hotel to all of my friends.
February 21, 2014
Rated 2 out of 5 by susan Extremely disappointed
Lobby was dirty, waited 20 minutes to check in, first room was musty and stuffy (smelled like an indoor pool) 2nd room wasnt much better. Tried to work in the lobby but it was too cold, trash from customers was left on tables (no staff picked it up). All white wines by-the-glass listed on the wine menu were unavailable., bartender appeared to be unknowledgable aobut wine in general. Bed was uncomfortable, fan int he room was exceptionally noisey.. had a hard time falling asleep and staying asleep
January 24, 2013
Rated 4 out of 5 by CBTwin1 Great Place to Stay!
I truly recommend this hotel only if you don't mind going out to get food, because there is no room service. It was very disappointing when I did not know that the hotel did not have room service, but overall this is a great place to stay.
March 5, 2014
Rated 4 out of 5 by marilynlax service
The hotel arranged a car service for us when we asked for a cab. As we loaded our luggage into the car, we were told we were sharing with another passenger who was not going were we were going. The car driver dropped the other passenger first, even though our destination was closer, then couldn't find our destination. We were in the car an hour to go from National Harbor to the capital building. The hotel needs to be much more careful so that other guests are not subject to such a fiasco!!!
October 14, 2013
Rated 5 out of 5 by Jillysea Perfect Romantic Getaway
I surprised my husband with an overnight getaway.I easily booked online, loved the alacart options for booking & loved the option for a breakfast upgrade.We checked in & Marvin was very friendly & helpful.Even with a full lobby of guests,he gave us his undivided attention & even told us about the SPG program & offered us 2 complimentary drinks at the bar if we wanted to sign up. He even accommodated us by giving us a higher level room so we had a view of the water even though we didn't have the "water view" room. He was very friendly and made our first impression of the hotel great. Our room was perfect. Clean & all the necessities of home. We loved the modern feel. The bed was comfy and the black out shades allowed us to sleep in the next morning. The hotel bar was nice..lots of local beers to choose from & full stocked bar. The bartender gave us a recommendation of foods at Rosa Mexicana, literally across the street for dinner. The hotel is in the PERFECT location for walking to nightlife, restaurants, water front. The parking garage is steps away and costs $13 for 24 hrs. We watched the sunset sitting on the rooftop deck of the wxyz lounge at the hotel before walking across the street to Rosa Mexicana where we enjoyed an amazing dinner. The table side guacamole is sinful. After dinner we walked up to Bobby McKey's piano bar where we laughed, sang and enjoyed the dueling pianos. A must go to spot! We returned to the hotel where the lobby and bar where hopping! Our room was very quiet and we slept well on the comfy beds. Breakfast was delicious. You can walk up and order a breakfast sandwich and then there are many alacart items to go with it. Lots of options and it was really yummy. It was such a GREAT little getaway and we can't wait to go back!
March 23, 2014
Rated 4 out of 5 by kwash03 Very Impressed With The Improvements....
I have stayed at the Aloft on many occasions due to our corporate account. I however would've preferred another on-site hotel due to issues with previous stays, and had no intentions of promoting the hotel to friends, families or business associates.
I'm elated to say that this last stay was by far the BEST I've EVER experienced, from the greeting received when I arrived from Marvin, to walking into my room to a very pleasant scent, the pleasant Aloft hotel musical/marketing piece greeting me on the TV, the warm temperature after being outside on one of the coldest days ever experienced in this area, and the cleanliness of the room and the fact that everything in the room worked put me over the edge, the blinds, the remote, the lights etc.
Thank you for such a wonderful experience and I look forward to staying with you again in the near future and will pass the word along to friends and family!
February 7, 2014
Rated 4 out of 5 by Rubyd17 Adequate
Access is difficult,,,unloading/loading vehicle is cumbersome with no staff assistance available. Check In was excellent once we got there,,HUGE issue is only ONE working elevator the entire stay. An emergency would have been a nightmare.
March 3, 2014