Rated 1 out of 5 by NancyE The hotel was not clean BWI
I reserved three rooms for four nights. This was a business trip. One of my employees had to change rooms because the room was not clean and in such disrepair. Two days in a row by bathroom was not cleaned, no fresh water was replaced and there was no toilet paper. We went to the bar one night and the only food on the menu they could offer was a grilled cheese sandwich and soup. I couldn't get a glass of wine because the bar ad no cork screw. We were on the third floor and the hall was never vaccumed our entire stay.
September 7, 2013
Rated 4 out of 5 by Wind This is a cool hotel;contemporary and fun !
Check out the colorful bar top and when riding the elevator be sure to look down at the floor ! A real surprise!
I was disappointed that there was not an actual restaurant but there is food available from the bar.
There were a few things that needed repair but the hotel id clean and the staff friendly and helpful. That made up for the defects. They were not major: cracked mirror in upper corner and loose flooring in the shower.
The airport shuttle was great. It was on time and the drivers were helpful and pleasant.
April 16, 2013
Rated 2 out of 5 by Kat61 Not as depicted
This place looks so fancy on your website, but...the snazzy looking bar was pathetic. Ony 2 choices of white wine (One of them reisling!), small, cramped and uncomfortable. The rooms are smaller than they appear. Open showers get water all over the place. I asked for service to replace a burned out lightbulb. Two hours later when I was ready to go to bed, nobody had arrived to fix it. The place is sold as being "hip," and it really isn't anything special at all. Also, difficult to find from West Nursery Road.
September 29, 2012
Rated 3 out of 5 by Decora Room Issues
l was switched to 2 rooms and ended up in the 3rd room 307. The carpet was completely wet in the 1st one and the 2nd one was a handicapped that didn't look so clean. Room 307 was subpar from what I'm use to out of the ALOFT. But to their defense they stated they were remodeling that was why. I hope the next time I come to Baltimore this won't be a problem. Because I wasn't happy moving my luggage from room to room.
June 24, 2014
Rated 2 out of 5 by Wheelsrjk Second Stay Disappointing
First Stay in Mid January was excellent. Our Stay on Febv 6th terrible. Arrived from at BWI Airport from Sanfransico at 9:30 PM. Called Hotel put on hold for 10 minutes, 2nd call 5 minutes. Took three calls, 20 minutes to ask for the Shuttle to pick up us.
Arrive at ALoft at 9:50 PM. Given $20 in Food and Beverages for Shuttle delay. Bar Tender unfreindly, took drink orders but not food order. He dissappeared from the Bar for 10 minutes. Other patrons also frustrated. Went to room. Room was excellent. Next morning discovered only one bar of soap (we use upon arriving). No soap or shampoo dispensor in Shower AT ALL! Room 222. Previous stay, was built in. Took showers will the one small bar of soap, checked out. WHAT IT GOING ON with the BWI LOCATION....change in staff and management??????
February 8, 2014
Rated 3 out of 5 by Misskat Need to check rooms
This is my 3rd time staying at this location. 1st time was great. 2nd time, my room was missing the bathroom door/full length mirror. 3rd time, the shampoo/conditioner dispenser was missing from the shower and there was no coffee stocked in my room. Called the desk at 7:30am and was told I'd have to come down myself because no one was available until after 8am. I travel every other week for work and choose to stay at an Aloft whenever possible. This was probably the worst one out of all my trips.
June 7, 2012
Rated 4 out of 5 by Melinda65 Last Minute
My flight was delayed coming into BWI and I missed my connecting flight. I was very frustrated and tired when I had to quickly find a place to stay and a way to get there. The staff at BWI suggested ALoft and I remembered I had stayed at the one in Chicago before. I called and from the reservations lady to the shuttle driver on through it was a cake walk getting set up and taken care of, and the facilities are clean and welcoming and a place you can recharge.
I highly recommend ALoft.
March 9, 2013
Rated 3 out of 5 by John5859 this hotel has the best beds
bedroom facilities is excellent. the bar restarant was excellent. the bartender/cook was less than average. when he took our order the first thing he said was, this is going to take awhile. i am all alone here. he was not like the rest of the staff, polite, serving. It was as if he was going out of his way to get us a drink and cook our sliders.
Still love the hotel.
June 28, 2014
Rated 1 out of 5 by kellijod Very frustrated
I called to book and was told breakfast was included with our room. We wanted a hotel where it was included so it would be one less thing to worry about before catching our flight. When we checked in we were also told breakfast started at 6. When we came down for breakfast the next morning, there was nothing there. I asked the girl at the desk and she said very unapologetically that the chef didn't show up. I then asked, " is there anything we could have for breakfast?" Another employee said, "we could throw in a microwaveable sandwich for each of you." I said that would be fine and ran up to pack our stuff since we were now behind schedule. When I came back down she asked for my credit card to pay for them. I refused. She then said she would just charge our room for them. I was absolutely appalled.
December 23, 2012
Rated 4 out of 5 by Mike4155 Good Stay
One night stay. Usually stay at Sheraton BWI but decided to try Aloft. Good customer service. Room was clean, great air conditioner. Only downgrade was base board ripped of the wall and wall papering/paint being really scratched/tore up on one wall. Kind of odd for what appears to be a fairly new hotel. Price was right and overall a good stay.
June 30, 2014
Rated 2 out of 5 by Fitchthomas Floridalacrosse
We were told breakfast would be available and they decided not to provide it. The day we were leaving, check out was at noon and starting at 8am they began to knock on our door. When we left something behind and called to ask to have it ready, we got there to pick it up and the staff was a disaster! There was only one washer for the entire hotel!
June 28, 2014
Rated 5 out of 5 by TeeWest The hotel was great
The hotel was great - a little noisy from the excitement of the jazz festival; however, my husband and I enjoyed your hotel and looking forward to staying in August for another festival. Unfortunately, we did not have an opportunity to eat at Aloft; howeverm the drinks were delicious and your staff was amazingly focused on customers which is a plus. I believe I found the hotel to stay when I visit Maryland.
June 9, 2014
Rated 4 out of 5 by Carrollee Disappointed
Was disappointed in the fact that there was no dresser to put my clothes in. Also the tine it took to change a channel on the TV was rediculous. I am 75 years old and if i hadn't had my son with me I don't know how I would have opened the door to my room. The door is so heavy that it took him to open it for me.
July 4, 2014
Rated 5 out of 5 by PA2012 Excellent
We only stayed at the hotel for one night but it was a great experience. The employees were very helpful. If you want some place modern this is the place to go and is very clean. They have great deals where you can leave your car parked there while you travel. They have a shuttle that runs every 15 minutes that will take you to BWI (24 hours/7 days a week). It is really easy to contact them to pick you up when you return from your trip. We will definitely be staying here again.
November 14, 2012
Rated 5 out of 5 by TrueRider Carmichael/McClellan's Family Reunion
We were first timers and we all had a great time. The venue was clean and very welcoming.
July 21, 2014
Rated 5 out of 5 by MycleJ Good times
The hotel was very nice as was the workers I encountered every day. They made things much nicer.
July 21, 2014
Rated 2 out of 5 by Frequent100nights Needs maintenance and caring staff
The security lock on the door was broken in half with sharp metal edges exposed, and one of the screws pulled half way out of the door.
The coffe maker had a used wet filter inside.
The safe was locked when I arrived. Perhaps the staff could ensure the safes are unlocked and functional.
The internet was only functional about half the time of my short stay.
The media connector box on the desk was non functional, and could not be reset. Even the power outlets did not work.
August 19, 2012
Rated 3 out of 5 by Stardust08 Disappointing
We only stayed here because we had an early Sat. morning flight for a weekend trip, and we liked having the airport shuttle and that we could park until Sunday at the hotel. Front desk on check-in, not very friendly. Asked for a wake-up call and never got it. Thankfully, my husband's cell phone rang in time for us to make our flight. For a very "modern", upscale looking hotel, the carpet in our room was stained and the walls need repairs. Not really that impressed :(
September 19, 2012
Rated 2 out of 5 by PGaz Leaves something to be desired
I had stayed in an Aloft in Bogota, Colombia and it too was pretty bad. My second trip, to Colombia I stayed somewhere else. The Aloft BWI, although the staff was very friendly, actually told me that they were out of food. I checked in early evening and was to meet a business associate for drinks and light dinner. I knew they didn't have a full restaurant but thought appetizers would suffice. However, the bartender said they were out of food when we got ready to order! It was raining horribly and we didn't want to walk to another facility so we were stuck. The bartender was trying to server drinks AND prepare food (when they had food) and we often had to wait to have our drinks refreshed. He obviously wasn't happy with his job since he offered to come to work for me. He complained constantly and told one patron he was late getting back with his drink because he was trying to get the bleeding stopped. He had a glove on his right hand and said he had cut himself. I could go on but there is really no point. Just stay somewhere else. There is a Sheraton right next door. They may have problems as well, I don't know but what have you got to lose. I bet they have food.
July 17, 2014
Rated 2 out of 5 by wontreturn2013 Rooms are sub-par
Walked into room to stained carpet, scratched up walls. Shower gel dispenser didn't work, forcing you to scoop it out from the top after removing lid. Lid was already removed and upside down, meaning the previous tenant likely had the same issue. After a couple days, the bathroom light went out, forcing you to take a shower in the dark. The other amenities are good, but overshadowed by the pathetic maintenance in the room.
Won't recommend and won't be back.
December 7, 2013
Rated 1 out of 5 by NoBlanket Parking was a nightmare
The parking at this hotel was a nightmare. Seems they let guest from the hotel next door park in their parking lot. I drove around for 15 minutes looking for a place. Then I went into the front desk to ask for help. They tried to get one of their stafff to move, but they could not find the individual to move his car. Finally one of the guest from the other hotel left and I found a parking space. What a waste of almost one hour. Never use this hotel again.
February 3, 2014
Rated 5 out of 5 by lacrossedad Great Staff
The Aloft staff were extremely helpful. I needed to print something from my iPad before leaving and ran into technical issues. The young lady at the registration desk took charge and got creative to find a solution. I was very grateful and very much appreciate the effort.
June 30, 2014
Rated 1 out of 5 by UnhappyGuest Dirty. Stay anywhere else.
Airport Shuttle: We called for the airport shuttle 4 times over a 15 minute span and no one picked up, it would ring and ring and then kick us back to the automated message. We then paid for a taxi (even though we selected the hotel SPECIFICALLY because they had an airport shuttle).
Cleanliness: The hotel has a musty odor. After arriving we were given a room which was dirty (the bed wasn’t even made). We requested a new room and when we were finally given keys, it was also gross (towels stained, hair in the bed, sheets discolored and full of pilling).
Overall: I use to travel 6 days a week and spend nights at 2-3 different hotels a week, I’ve seen it all and it takes a lot for a hotel to disgust me but Aloft managed to do it. The hotel was disgusting, the staff was rude and unhelpful and we would not recommend the hotel to anyone.
April 22, 2013
Rated 3 out of 5 by Bobaloo22 Cool hotel, but could use some cleaning
Overall, I really like the aloft concept and we stayed at other Aloft hotels. The main lobby was nice, but the hallwayon the 2nd floor was littered with scraps of plastic and paper and did not look very clean. The room easily clean and nice. The soap and shampoo dispenser were nearly empty and we ran out after 1 shower was taken and had to use soap we brought along. Not good for a more elite hotel like we have come to expect at the W line of hotels.
November 20, 2012
Rated 2 out of 5 by mg1969 Unfortunately disappointing hotel stay
From the minute that I walked up to the disorganized hotel staff to check in, I had a bad sense about this hotel. After waiting five minutes for the two associates to finish a conversation, one asked the other to help me. The greeting was, "Name?" and the warm and fuzzy impression of this hotel continued. Once getting my keys, which apparently required me to be asked three times, "how many keys do you want?" by the associate, I was directed to the elevators with an uninterested wave of the hand and a curt, "over there." The elevator was filthy; the room amenities were missing soap and shampoo; it appeared (and smelled) that one of the beds hadn't been changed; no bill was left under my door (again causing a 10 minutee wait upon check-out. The best part of staying at this hotel was driving away and knowing that I would never stay there again.
July 21, 2013
Rated 1 out of 5 by Buttz108 This place will probably kill you
Don't take a hot shower, it will literally cause you 1st degree burns. They need to get their boilers checked as the water from the faucet and shower come out at about 120 degrees at the hottest. The bathroom door was simply missing in addition to the hairdryer, and ironing board.
June 24, 2014
Rated 3 out of 5 by Phoenix26 Loud.
I think its great that there is a door blocking the rooms from the lobby but you still here all the other room doors slam in the morning. Additionally, I was woken up from two women talking loudly in the hall. Im not sure why they would be having a conversation in the hall at 5 am, but they were. Rooms dont appear to be sealed very well, at least the doors are not. price is a lil high for such a simple concept.
April 25, 2014
Rated 4 out of 5 by wenonly1 Nice hotel
it's my first time to stay in Aloft hotel and I liked it a lot. The bed was so comfortable. I normally like to stay at sheraton or Westin with club lougne, Aloft hotel do not have lounge but this hotel does give Platinum or gold member 10 bucks per room per night to spend on "fuel" area (coffee, drinks or breakfast), the WXYZ bar was nice. Shuttle bus service was wonderful, special thanks to the manager LA, he is very friendly and helpful.
April 29, 2013
Rated 3 out of 5 by parkus65 Less than Stunning
My wife and I stayed at this hotel for our anniversary. our single King bed rooms showed definite signs of deterioration--damage to the wall by where the chair was positioned. There weren't enough towels/washcloths in the room when we arrived, but a call to the front desk fixed that.
We went down to the pool, where there were no towels available, even after the on duty lifeguard called for more. The water was cold, and seemed very dirty.
June 4, 2013
Rated 5 out of 5 by BlkFlightAttendantGuy "My Place" to stay!
I love this hotel because it offers me all I need to get work done, workout, have a swim, meet friends at the WXYZ bar, and have a sensible bite.
The Managerial Staff,(Mike) Assistant Manager, (Mario)and two front office clerks (John and Charles) do a fantastic job on making sure all guests are attendant too and in a timely fashion
It is a great feeling and experience to walk into the hotel and be recognized by the staff.
October 14, 2013