Rated 5 out of 5 by SFOOldtimer The hotel is consistent with other Aloft
Overall, we have great experience as anticipated; however, the friendliness and helpfulness of the front desk is not consistent. We had great help from some of the staff while others are not.
Free shuttle to the Metro Station is definitely a big Plus.
March 1, 2014
Rated 1 out of 5 by jfjfj terrible service
I left my cell phone charger in the room. I called that night, and the rep said call housekeeping at 9 the next morning, which I did. No one answered, and the voice mail said they would call me back. They never did. I called again, and again no call back. I tried the front desk and also left messages with the managers. After about 12 or 13 calls, I FINALLY got a call back a day and a half later saying they did not have the charger. It was the worst phone service I've ever experienced.
February 25, 2012
Rated 5 out of 5 by Steve323 Always a good stay
Rooms are very nice, staff is very helpful, all in all, a very nice hotel
March 9, 2014
Rated 1 out of 5 by Arch Aloft at National Harbor
My stay could be used as a guide as to how not to run a hotel. Room not ready at 3pm - hotel in general looks run down (and only a few years old!!) - room service was a 17 year old kid wearing sneakers who had no idea what he was doing - room looked dirty - stains all over carpeting. Any other hotel in the area looks good compared to what I experienced. I would describe the hotel as 'honky-tonk' - appearance and management. And I will be leaving this kind of review at Tripadvisor.
September 5, 2012
Rated 5 out of 5 by BygT Great Customer Service
Keyri Sierra the Front Desk Supervisor was so pleasant. She made me feel right at home. She really knows the true meaning of customer service.
March 5, 2014
Rated 5 out of 5 by clewis Made my trip
I cam e to Katsucon for the first time on Feb 14th and stayed at the Aloft. The hotel was close to the convention center. The elevators there were much better than at the Gaylord where they were super slow. At first the room seemed small, but it was really very effiencient. Staff was always friendly and helpful. The only thing was the carts could have been a little bigger. I had a lot of costume pieces and trunks and had to make 4 trips to get in and another 4 to get out, lol.
February 19, 2013
Rated 5 out of 5 by Oktoberfest2013 First Stay with SPG
It was different. You can take elevator/steps to 2nd floor to check in. Then you take elevator to your floor. The only thing I did not like, there was not a full operating kitchen to "cook" your breakfast.
When I made the reservation, I was told breakfast/parking were included. Went to ask about breakfast was told because of the discount, breakfast/parking were not included. I got home and checked my credit card bill, the hotel charge was different than the hotel receipt.
September 30, 2013
Rated 1 out of 5 by Party8 needs 2 be cleaned
to sum it all up the hotel was dirty big trash bag full of trash in the hallway on the 3rd floor all the carpets needed to be vacuumed only stayed cause i checked in so late and needed a room would never stay again didnt report because i had to rush for a appt.
February 21, 2014
Rated 2 out of 5 by Debby4211 The hotel was very expensive and loud.
We were very disappointed. The room was uncomfortable and you could hear everyone in the next room due to a connecting door. Our room was not very clean and was never even cleaned or picked up the next day. We returned from our da9y out at 5pm to change for dinner and we didn't even have clean towels. Took forever just to get that. NO apology, When we called the front desk to ask why our room wasn't cleaned and ask for towels all they said was "really, we will have towels sent up right away. Apparently right away means 2+ hours later. The restaurant Ketchup, attached to the hotel was so over priced, 15 dollars plus for a hamburger.My suggestion, go across the bridge and stay in one of the nice hotels in Virgina. Very well prices, nice atmosphere and very friendly. This was the worst experience we ever had in a hotel.
April 22, 2013
Rated 3 out of 5 by MarylandNative1 It was okay
The hotel was nice after having to change rooms, but was very dissappointed that i didn't get the room that i originally requested a month ago to spend my birthday looking over the water and watching the planes come into DCA. Also i felt the atmosphere was not family oriented at night and very inappopriate for children. If i had known what the lounge area would be like i would not have bought my son to this hotel. The staff was really great though and accommodating.
March 11, 2013
Rated 2 out of 5 by Crystal1970 This hotel was not what I expect from a National Harbor property
I normally wouldn't write a review, but others should know what they can expect from this hotel. Upon arrival the front desk was already in a heated conversation with a dissatisfied guest. The representative was willing to prove that the guess was wrong and not willing to resolve the issue without it causing the guest to be dissatisfied. The atmosphere caters to a younger generation of people, not necessary bad, but would had liked to know that before hand. The room was beautifully designed , however it lack upkeep. My bed sheet was torn, the bathroom was still dirty and towels was hard as a brick. Not to mention the stains on the carpet and the scapes on the walls. Because the staff didn't look any different than your avergage guess I didn't know who worked there or not. I really expected more from a Starwood Property.
March 11, 2013
Rated 5 out of 5 by Dasher What a wonderful experience!
You will love the location. The accommodations are great as well -- someone did a fantastic job in planning the spaces. But the real reason we were so happy to spend Christmas at the Aloft National Harbor was the customer service provided by each and every employee we came in contact with, from the front desk help to the bartender at the lounge.
Extra special kudos to Stephanie, the head housekeeper, and her staff. No job was too large or too small for Stephanie to deal with. And she did it with a beautiful smile and a very accommodating manner. I would return to this hotel just to come in contact with her again. Thanks to each of you for making our holiday so very special.
Just in case she wondered why I insisted on getting her name, it is because my sister and I really appreciated Stephanie's special service touches!
December 27, 2012
Rated 5 out of 5 by SueSue perfect price, location and style
We are a family of five with three teen sons. They loved the hotel; very hip, great food, tv, wifi. Staff was soooo helpful. Got us parents a room with the perfect river view, called to rsvp our taxi, young and personable staff. This Aloft was very lively with a pool table and bar in the lobby, lots of friendly groups of hotel guests. We plan on looking for Alots first whenever we need lodging. Almost forgot, they have a really nice second floor patio with fires!
April 9, 2013
Rated 2 out of 5 by Dchinn Don't waste your time
This hotel was a waste of money. The advertised price is not the lowest price they will give you. We tried to get our rate adjusted after booking and they refused. Also the beds are horrible, the rooms are small and they did not honor any requests for extra towels. The lobby basically becomes a club at night crawling with shady people and the only ice machine is all the way on the 8th floor. The staff asked to bum a cigarette. We will never stay there again.
December 12, 2012
Rated 3 out of 5 by valzy2371 Not what I expected
I was a little disappointed. There is a mini fridge in the room but no microwave. The bathroom door would not close all the way; one of the handles was broken. There is no exhaust fan in the bathroom. The staff was extremely nice and helpful, especially Rim. The location was good. I didn't like that there is only 1 ice machine for the whole building. The bed and pillows were comfortable. I loved the big TV but didn't like the cable; it is not user friendly.
June 20, 2013
Rated 4 out of 5 by Millie60 Harbor View is Fantastic
I learned about this hotel through travelzoo and I must say it was a very nice weekend experience. Personnel were exceptional. One staffer in particular, Mr. Rhodes was outstanding. Besides being very polite and courteous he seemed to go out of way to assure our stay was pleasant and memorable. As I later observed, he was not only that way with us but every guest. As a senior I've stayed in many hotels and he certainly stands out as a gem in the industry.
May 6, 2013
Rated 5 out of 5 by MSC1 The staff was great!
When booking this hotel and reading the description, my first thoughts were that this hotel would be too young and hip for an old lady! I was greatly surprised that even though it had a modern vibe I felt comfortable. The staff is amazing and were so helpful by suggesting places to eat and sites to see. I appreciated greatly the option of ordering the breakfast to go the night before and receiving it hot, ready, and on time. Thanks for a new experience!
July 4, 2013
Rated 4 out of 5 by watkinsc REVIEW
After my very disappointing experience at the Sheraton in Tampa a few weeks ago, my experience at this property delivered the quality and service that is expected from a SPG property. I am still waiting on a resolution from SPG regarding my plethora of issues from almost 2 weeks ago by the way. The entire staff at this aloft property were quick to respond to my requests, and provided more and better service and value than was expected or paid for...
September 25, 2013
Rated 3 out of 5 by IamI Fairly quiet
Fairly quiet environment, clean and quiet
March 3, 2014
Rated 1 out of 5 by wals01 Noisiest hotel ever!
The guests next door to us had a loud party going all night. I had a migraine, so we checked out about midnight & drove home. I was told by a representative that we could get a free night because of the noise, but I have waited over 2 weeks, and never received anything except excuses. There was a little girl with cancer next door to us, so I can only imagine what kind of night they had. If you want to sleep, do yourself a favor and stay somewhere else.
January 31, 2013
Rated 2 out of 5 by Retiree05 Housekeeping...ugh
Although the front staff is amazing, the housekeeping was horrible. I checked in, there was a dirty q-tip in the middle of the floor. I stayed four nights, and I had to request towels, washcloths, coffee, and tissue one or more of the days. The only thing that housekeeping did was make the bed and empty the trash. It is a shame, because the staff was incredible. Unfortunately, the housekeeping is contracted out. I would fire them and hire new ones.
April 2, 2012
Rated 5 out of 5 by p2fano GREAT Hotel & Staff
Hotel is clean, well located and the staff bends over backwards to accomodate.
February 27, 2014
Rated 2 out of 5 by Dak27 Attempts at sleek and modern fall short
This "hip" hotel left a lot to be desired. The rooms looked cheap and were not well maintained. The rugs were dirty, there were huge scuff marks along the walls, the ceiling had paint cracking, the heat clicked on and off loudly which kept me awake, and the toilet ran for hours. The staff was not helpful in directing us around the city saying, "well, I've never eaten at any of the restaurants, but someone mentioned that mccormicks was good".
April 28, 2013
Rated 5 out of 5 by DrPaxis Great Place to Stay in the Island of National Harbor
I am not a fan of National Harbor. If I have to stay there, then this is place. Very hip, cool and different. Every single staff member was wonderful.
February 22, 2014
Rated 4 out of 5 by Linz4317 Handicap bathroom needs work
The rooms in general are fantastic and the staff are very friendly! I even spoke to the manager regarding the shower and he went to look at it & agreed! However, when I go away with a friend and we are both physically disabled, unable to gat up to walk, the shower poses a challenge. It's very spacious but when one transfers to the shower seat, we can't easily by any means reach to the other side of the shower to grab the handheld shower.
August 29, 2013
Rated 4 out of 5 by Millerlt Lovely View
My stay at the Aloft was very nice! My room had a fabulous river view. However, I paid an additional fee for breakfast that was very disappointing! They ran out of most things, but there wasn't a variety offered. For the money spent on an overnight stay, there should have been enough of whatever to feed an entire continent!! Otherwise, the staff was friendly, and it's beautiful inside!! Will definitely return, but will dine elsewhere!!
August 5, 2013
Rated 4 out of 5 by SUGARKANE Beautiful view of the Harbor!
I chose this hotel because I had never been to the National Harbor, and wanted to visit for my Birthday. The area was perfect for shopping, eating and relaxing. I liked this hotel the most for it's beautiful view of the Harbor, and the upbeat atmosphere. The room was very clean, and we appreciated the small fridge that was in the room, and the complimentary bottled water provided every day. The staff was extremely professional, and helpful. All of our needs were met. I only had one complaint, and that was the sheets on the bed. They were very stiff and did not feel soft to the skin, nor did they fit the bed. Every morning the sheets would have come loose from the bed, and we were on the mattress. I was told that new sheets had been ordered for al the rooms, so I guess that small inconvenience will be fixed! I felt that the drinks at the XYZ bar were overpriced, but it is what it is. Overall a great experience!
January 5, 2014
Rated 3 out of 5 by coolbagh This hotel has excellent customer service.
This hotel was an overflow to a conference hotel which was booked. The hotel itself appears to be an older hotel. It is centrally located to all dining, shopping and sight seeing. What the hotel lacked in appearance was made up for with the most excellent customer service and friendliness of the staff, specifically the general manager, Mauricio, assistant general manager, Bobby and bartender, Sabrina.
December 9, 2013
Rated 4 out of 5 by Ihall41 No heat makes for a cold night
We spent Saturday night t the Aloft and we were gone most of the night. We returned to the room at 1 a.m. Sunday morning and discovered we had no heat. Sine it was so late, we decided to bear the cold room. If it was just our room, I would sy it was a malfunction, but my son who was next door, didn't have heat either. We did turn the thermostat to 85 and the rooms never warmed up. That was the only complaint. Nice location.
December 19, 2012
Rated 2 out of 5 by caboy Bad first experience
Arrived at 2:00 p.m. and couldn't checkin as checkin time is 3. Did a 'pre-check in' at that time but that did absolutely nothing. Went back at 3:45 and room still wasn't ready. Had to settle on a different room and when we got to the room, there were NO towels but everything else was tidy. Manager/Supervisor on duty, Bobby Brown, was not helpful at all and woudn't address us at the counter.
December 9, 2013