Rated 5 out of 5 by Kimber Thank you
You have the most amazing staff that always makes me feel welcome. This is the perfect hotel when friends and family come to town and you need a place in the heart of the city. Great energetic vibe and always a fun place to be.
January 28, 2013
Rated 5 out of 5 by SAMIAM Awesome!
Aloft was Awesome! From the moment you walk in - it's hip AND comfortable. Not cold - but warm and welcoming. The location was great and the staff fantastic. We loved our stay so much - we stayed an extra night!
February 12, 2013
Rated 5 out of 5 by Reindeer12 A blast!
After the football game my friend and I put on blow-up reindeer costumes. Aloft guests in the lounge asked to have their picture taken with us - adults and children. Aloft allowed us to bring in a little Christmas cheer!
December 13, 2012
Rated 4 out of 5 by flewis Poor check in experience
I booked three rooms at the aloft hotel Minneapolis for a group of eight people this past weekend. When we arrived I went to the front desk to check in and was greeted by a recepsionist who began to check me in. I began by trying to explain that I had booked three rooms for a group of six peopel and I pulled out my confirmaiton email from SPG. Without care for the email I had as evidence of my reservation she began to inform me that I was only able to communicate with her about the reservation for the room with my name on it. As i began to explanin that I made all three room reservations and that I was encouraged by the booking agent at SPG to enter the names of other guests staying in the others rooms to make it easier at check in, she continued to commit to a defensive attitude with me, with respect to the other three rooms. The recepsionist would not work with me, which required me to ask for a manager. When i asked to speak with the manager, she said, "sure you can speak to a manager but he is going to agree with me, its the policy." This response was quite offensive. I work in the customer service industry. If a customer has a problem, staff should do everything that is within their power to help that custoer overcome their issue. Not make it a battle over who is right and wrong. Not to mention, if the problem is biger then what they are capable of resolving, they should kindly suggest that we speak with a manager, not wait for the guest to demand it. After speaking with the manager, it turns out i was right. The SPG member, making the reservation does have the power to make changes to any of the reservations he or she makes regardless of who is listed on the reservation as the person occupying the room. My complaint is not with the policy rather with the way in which your staff memaber handled her customer. Please work with this location to impove customer service thorughout the guest experience. I will add that as a token of good will, the manager that i spoke with at the hotel sent up six free drink tickets to our group to appologize for the poor level of service.
July 21, 2014
Rated 4 out of 5 by AnaB14 Comfotable stay
Great stay. Decent location.
June 11, 2014
Rated 5 out of 5 by midwesthelper Fun, clean hotel!
What an awesome hotel! The best ever! Clean, trendy, fun hotel! Will definitely stay again.
May 28, 2014
Rated 5 out of 5 by Walhalla Very Nice
I stayed at the Aloft while attending the "bush connect" Conference, and for the Aloft to be very nice and would stay again.
May 15, 2014
Rated 5 out of 5 by DT1978 Location is super
great for walking to local restaurants and other activities
June 3, 2014
Rated 5 out of 5 by Lyn46 Lila loves ALoft
My ten year old granddaughter loved the design of the room, the cozy beds, and the food & beverage bar. This place rocks!
May 15, 2014
Rated 4 out of 5 by MarkTexNYC No fuss, affordable property
Like all Alofts, this place is no fuss. If you want to be in-and-out and aren't looking for full service (room service, event services, etc) ...and you're on a budget, this might be your place. If you also insist on being showered with Platinum love, this probably isn't your place.
- Excellent service and super friendly staff willing to go the extra mile
- Great location in Minneapolis. By some great restaurants and they have a shuttle that will take you within a reasonable distance.
- Parking not too terribly much, but some issues with the payment machines (Hotel does not own)
- Like the other Alofts, not too impressed with all the pre-packaged foods (and they're not cheap)
- The bartender during our three nights was quite an unhappy individual and it showed (she was quite rude and off-putting)
- Great Bliss toiletries and awesome walk-in showers
- Be sure to stay on a higher floor so folks in buildings next door can't see you in your birthday suit.
- The desk and chair aren't as comfortable as I'd like for hours-upon-hours of laptop work.
Overall, super property and a great deal.
March 5, 2012
Rated 4 out of 5 by Briarped Cold Water Trumps All The Good Stuff
An errant hot water heater meant a cold shower in Minneapolis on a day where the high reached 15 degrees. The GM had a note up that evening apologizing and explaining the situation.
March 6, 2014
Rated 5 out of 5 by zambia08 great hotel
the location was great (also with egards rental bikes, th river, walking/ running trails) room were quiet, beakfast/ coffee was awesome, staf were courteous, understanding, very serve oriented
June 21, 2013
Rated 4 out of 5 by wildkona Aloft is modern but feels cheap
I like the look of this place but I feel alot of things were done cheap, like out of an ikea ad.
The door on the bathroom wouldn't close all the way, the lighting in the room is dim.
January 29, 2013
Rated 5 out of 5 by Shell Overall Excellent
The staff was very friendly from arrival to departure. They really seemed like they loved their jobs. The decor was open, colorful and bright. Rooms were very comfortable and clean.
April 29, 2013
Rated 2 out of 5 by Trip23 SPG minus
Parking outside in garage across the street, computers slow at check-in, tried two different computers (20Mins)- best room available for Platinum 2 Dbl beds...not impressed at all.
February 25, 2012
Rated 5 out of 5 by Pete14 I enjoy the Minneapolis Aloft
Great core staff and very clean room. Nice to see the towel and trash are labeled correctly in the fitness area. It was also nice to see and use the ear buds in the fitness area.
March 1, 2013
Rated 4 out of 5 by 111111 great experience
Everything went well, staff was great!
May 26, 2014
Rated 5 out of 5 by FargoMoJo A wonderful place for Guthrie goers
We always love staying at the Minneapolis Aloft whenever we are attending a Guthrie Theatre production. The staff is extra friendly and we can walk around the block to the show.
July 24, 2013
Rated 4 out of 5 by 2dogsrule Enjoyable, but for the noise
My room was on the third floor, above a lounge area by the pool. People used the area throughout the night (Saturday only) and their talking, etc., disturbed my sleep. The last group was there at 6:00 a.m., drinking out of a bottle, dressed in formal wear. The staff said that area was open to Aloft Hotel guests 24/7. Really? What about the rest of us, trying to sleep, the number one reason for getting a hotel room? Also, I opted for the "green" route of no changed towels and sheets during my stay. I did not think that meant no one would run the vacuum, empty the trash each day, but that is what happened. Disappointing. The location is wonderful, especially the proximity to the Guthrie. The wine (Le Grand Noir - Pinot Noir 2011) at the bar was worth the price. Any place with a pool table gets extra points. It would be nice, however, if the hotel had an arrangement (as in a fixed 24 hour rate regardless of "events" in the area, etc.) with the garage across the street for Aloft patrons' parking, and had more sense about letting people talk and party outside the windows of others. Laissez-faire is a lousy policy.
July 5, 2013
Rated 3 out of 5 by gvghgvfhjv Parking
Very small parking area so I had to park in lot across street. Parking was included in my rate so they gave me a pass. When I left the pass only covered 6 of th 7 dollr fee.
October 31, 2013
Rated 4 out of 5 by tcnevis Noisy but nice
Not sure what the walls are made of but the problem may have been the clientele. Had to call the desk at 3 am to get the people yelling in the surrounding rooms to shut up.
June 1, 2012
Rated 5 out of 5 by kmbe groovy guthrie
Excellent hotel. Bartender excellent
May 23, 2014
Rated 4 out of 5 by Mark101 Nice stay.
Nice, quiet, and comfortable room. Close to University of Minnesota. Bike rentals just outside the hotel.
April 24, 2014
Rated 5 out of 5 by Dc71 Hotel is close to downtown attractions
Hotel shuttle services makes this hotel great to near by restaurants
May 12, 2014
Rated 5 out of 5 by Todd21 Look, feel and Customer Service
Love the look feel and the level of Customer Service was amazing.
May 13, 2014
Rated 5 out of 5 by flower Friendly and acoomodating staff
The staff at Aloft was very friendly and accomodating. The drivers of the shuttle were very informative and it was a definite plus to have their help getting around.
February 4, 2013
Rated 5 out of 5 by Ginger691 My all time favorite hotel. Ever.
I love this hotel! We wished we weren't so heavily scheduled while we were there so we could actually spend more time in our room. Most comfortable bed ever!
October 14, 2013
Rated 5 out of 5 by Purplehaze55 Perfect for the business traveler
The Aloft Hotel has the perfect combination of pizazz and comfort needed for the business traveler as well as the vacationer - all at an affordable price.
November 7, 2013
Rated 3 out of 5 by Toobad Shuttle service and parking
The hotel in itself is very nice although there was some confusion with checking in which was resolved. Given the amount of activities on the weekend of my families stay, the shuttle service was very poor. Having only ONE van to transport visitors to their destination was not accommodating. When my family entered the van to head to our destination, we were asked to wait as the van had passengers coming. These passengers were viewed finishing their cocktails at the bar. 30 minutes later after being told by the driver he would be back in a few minutes, the van returned. Then 2 additional passengers were added to the ride and dropped off 1st. My family was late getting to our venue which was 5-7 minutes away. Another family had a similar experience and took a cab. Plus - parking was limited and having to pay at a ramp nearby was another negative factor. Finally in my families travels we stay at hotels that provide a complimentary breakfast bar. We were surprised to have to pay for a deli style food service for a higher end facility as ALoft. My recommendation for this hotel would be POSSIBLY depending on needs of stay in Minneapolis, Mn.
October 14, 2013
Rated 5 out of 5 by twotonetool Short a towel
We asked the desk in the lobby for a couple of towels, we paid for four staying in the room. They said they would have some brought up, but did not.
October 7, 2013