Rated 3 out of 5 by BillLessinBaltimore Can't I just get my Bill delivered like the good ole days...
I am a platinum member and have been with starwood for over 7 years now...i have never experienced more frustration in trying to get my invoice as i experienced with this hotel.
First i did not get a print out due the 'green' objectives the hotel is trying to establish. I checked out and got nothing in my inbox. I tried to call the hotel and because the hotel's phone/fax number is the same, got a fax machine twice and then a busy signal. Then i missed the cut off for expenses.
Then i called the aloft reservations and they told me they were going to email the hotel...again nothing. It is now Sunday, and i am calling the hotel. The front desk did pick up the phone and were friendly. As a type this email waiting with the front desk staff..the email has still not come in (yes i checked spam).
Needless to say, i now have to spend numerous more hours of my time ....
This was my first time at an aloft...other than this experience (which unfortunately, the hotel is gettng the blame)...it was a good experience..just ruined.
September 15, 2013
Rated 4 out of 5 by GenieMae A Great Experience
I love aloft hotels. The desk staff is very friendly and make check-in a breeze. I love that they give you the chance to "stay green" by requesting no servicing of your room for as many days as you desire. I stayed for 5 days and did not get service for two. I was traveling alone and didn't require more than the provided 2 sets of towels. I had a King bed and didn't request clean sheets. I slept on one side for 2 days and the other side of the bed for 3 days. It is easy and of no inconvenience at all. For my efforts I was rewarded with extra Starwood points. One problem: The cleaning staff forgot to leave coffee cups, drinking cups and Splenda and water when they did service my room. Also, I don't understand why aloft does not have microwaves in their rooms. But I used the one in the lobby and could get extra cups at their grab n go bar. Otherwise, very good stay. Very close to the airport and restaurants, movie theaters.
September 13, 2013
Rated 4 out of 5 by Dre68 gy
Great atmosphere and staff. They made every momoent comfortable and relaxing
September 10, 2013
Rated 2 out of 5 by capsfan No Key Cards
When we checked in at 2:00 a.m. after a delayed flight we were told that the key card system was not working and that someone would escort us to our room and let us in. No mention of how to get a key card in the morning or if we would even get one was offered.
The room also had huge scratches on the walls and holes all over the carpet.
September 9, 2013
Rated 1 out of 5 by NancyE The hotel was not clean BWI
I reserved three rooms for four nights. This was a business trip. One of my employees had to change rooms because the room was not clean and in such disrepair. Two days in a row by bathroom was not cleaned, no fresh water was replaced and there was no toilet paper. We went to the bar one night and the only food on the menu they could offer was a grilled cheese sandwich and soup. I couldn't get a glass of wine because the bar ad no cork screw. We were on the third floor and the hall was never vaccumed our entire stay.
September 7, 2013
Rated 3 out of 5 by JJM3 Nice Stay; Disappointing Service Afterwards
My business stay was fine. All the clean and basic, but stylish features I expect from Aloft were present. The front desk was responsive, but not as up to date on the online specials it was offering as they should have been.
Bar seemed somewhat understocked and not as friendly as needed.
My deep disappointment came after I checked out. I lost my wedding band and suspected I may have left it at the Aloft. I called the "Refresh" dept., where lost and found inquiries go, twice and left detailed messages both times. Neither message was returned.
September 6, 2013
Rated 5 out of 5 by mimirose41209 Great place to stay!
I booked this hotel 'sight unseen'. When we arrived at the hotel we were greeted warmly and the check in went quickly. Our stay was pleasant and each and every request we had was handled swiftly. Mario, Jane and the rest of the staff did everything they could do to make our stay a happy experience.
I would recommend this hotel to each and every person asking about a place to stay in the BWI airport area.
August 27, 2013
Rated 5 out of 5 by Smithkid 2013 Baltimore Stay
The hotel was really cool and the staff was awesome! The room had a king bed, bowl sink, rainfall shower head, soap and shampoo dispensers, a flat screen TV, and overall a modern, quiet room. The thing that I have experienced in most hotels is the annoying sound of someone turning on the water in the morning for a shower! Not here....smooth and sweet. I had a terrible travel time to the hotel and the staff gave me "freebies" that I truly appreciated. The music playing in the lobby and the elevator was very relaxing and welcome. The only disappointment was not seeing the hotel lit up at night as it appears on the website.
August 19, 2013
Rated 4 out of 5 by CMJ0313 Enjoyed my stay!
The hotel staff was very friendly. The hotel is very contemporary!! The only thing missing would be if the rooms came with a microwave. I would definitely stay at the Aloft again!!
August 14, 2013
Rated 4 out of 5 by JMRK72 Short stay but a nice place to stay
The hotel was very nice. The only issue we had was that the front desk was not well staffed when we checked in. The young lady had many guests to attend to at the desk, on the phone, etc. checking out went very well. Took a very long time to get our breakfast though...overall a nice pit stop.
August 12, 2013
Rated 5 out of 5 by Neicy Housekeeping
Hats off to the housekeeping staff Janet & Manager Theresa Mitchell... They took very good care of me & my guest, anything we needed they were there over and beyond the call of duty... This is the reason I come back to clean & friendly hotels is because of housekeeping... If the hotel not clean they lose business (Mines any way)... So Housekeeper's keep up the good work.
August 12, 2013
Rated 2 out of 5 by btraveler1 close to airport
The value is that it is close to BWI, but so are most of the other chains. The bad part is that the carpets were stained and the comforter clearly had not been laundered.
August 9, 2013
Rated 5 out of 5 by me2az2006 Lots of amenities at this hotel
We were greeted by a very friendly staff and given our room key, complimentary drinks and voucher for $10 towards breakfast. Our room was very comfortable and clean. Great mattresses if you have a problem with your back. Very quiet.
August 8, 2013
Rated 3 out of 5 by Swirley So so
I stay at many hotels in my travels and thought I would try this brand. The quality and cleanliness was not what I expected and probably won't stay again
August 8, 2013
Rated 3 out of 5 by MM14 Definite Drop Off
I will still recommend this hotel based on the staff at the front desk, but several items were in disarray this stay. AC turned off, no bottled water, no shampoo and a leaky shower. Not the best performance. I have stayed here several times and it has always been good, so I will assume this was a one time screw up.
August 7, 2013
Rated 4 out of 5 by Stephen4976 Great Airport Hotel
Located a short shuttle ride from BWI, this hotel offers park-and-fly for travelers along with a comfy night's sleep. Staff is attentive and friendly at this no frills hotel, and rooms are surprisingly quiet for the proximity to the airport.
Will definitely stay again.
August 5, 2013
Rated 3 out of 5 by Ted1228 First let down
This was the first time Aloft has let me down. I think the facility was fine...the usual Aloft. When we arrived, we were told that they still had no rooms ready for us to occupy. We waited 90+ minutes to finally get into our room When we entered the room, we noticed that the beds were not made (or it was the worst bed making ever by housekeeping). At this point, I was not interested in calling downstairs.
May be this was an off day for the hotel, and I have been spoiled by SPG/Aloft brand from receiving top notch/flawless service in the past. But I was very disappointed by the experience.
August 4, 2013
Rated 3 out of 5 by Deborah44 Front desk was awesome. Maid staff needs a checklist
Love the front desk staff. They are awesome. Every one of them. However, room cleaning team needs quality control or a checklist. first day no hair dryer in room and coffee pot was broken. Next day. No soap, lotion, coffee, coffee cups, or water. Next day same - nothing restocked. Coffee pod from previous day still in the pot. Front desk rallied, but it was a nuisance to keep asking.
August 4, 2013
Rated 5 out of 5 by dovster very pleased
we booked 3 rooms for a family of 8 and were delighted with our stay at the hotel.
beds were great. bathroom doors slide open,however a towel can be used to prevent this from happening:)
July 31, 2013
Rated 2 out of 5 by ginny63 The room was a disapointment
I was surprised to see mold and mildew along the top of one wall. The carpet was stained and the bathroom door would not stay shut. When we looked at the pool the water was cloudy. I would not recommend this hotel.
July 28, 2013
Rated 5 out of 5 by CD888 Excellent value
The rooms have comfortable beds and clean large showers. I have stayed many times at Aloft and always enjoy a consistently awesome experience. Staff is very friendly and helpful. I choose this hotel if there is one in the area I am visiting because it is the best price, most contemporary and fun place to stay. I was especially happy in Baltimore as it offers free parking too.
July 28, 2013
Rated 5 out of 5 by JGNC Great Staff and Very Clean
The staff at this hotel is wonderful. Everyone is very attentive and made me feel at home. The staff seems to enjoy what they do and it shows. In addition to the great people, this location is very clean and well maintained.
July 27, 2013
Rated 5 out of 5 by JGNC Outstanding guest service and very clean
The people that work at this hotel seem to enjoy working there. Great team at all levels.
July 25, 2013
Rated 3 out of 5 by travel3104 averagestay
like the concept of Aloft and have styaed at 2 in the last 2 weeks. BWI location was average. the room did not seem extremely clean. Appeared dated and worn. there was no coffee, and no additional toilet paper.
the staff was however terrific.
July 25, 2013
Rated 4 out of 5 by BWItraveler Modern style, very convenient for BWI travel
This hotel is very convenient for traveling out of BWI airport. The shuttles run all the time and it is a 5 minute trip to the airport.
July 24, 2013
Rated 2 out of 5 by Sunfun57 Not Ready
Rooms weren't ready nor were they clean when they were supposed to be ready. Reserved several rooms and had several other family members that had rooms reserved and they were very displeased.
July 22, 2013
Rated 2 out of 5 by mg1969 Unfortunately disappointing hotel stay
From the minute that I walked up to the disorganized hotel staff to check in, I had a bad sense about this hotel. After waiting five minutes for the two associates to finish a conversation, one asked the other to help me. The greeting was, "Name?" and the warm and fuzzy impression of this hotel continued. Once getting my keys, which apparently required me to be asked three times, "how many keys do you want?" by the associate, I was directed to the elevators with an uninterested wave of the hand and a curt, "over there." The elevator was filthy; the room amenities were missing soap and shampoo; it appeared (and smelled) that one of the beds hadn't been changed; no bill was left under my door (again causing a 10 minutee wait upon check-out. The best part of staying at this hotel was driving away and knowing that I would never stay there again.
July 21, 2013
Rated 5 out of 5 by DIZINHA very good
I HEALLY RECOMEND
VERY NICE ROOM
July 19, 2013
Rated 2 out of 5 by Melody12 moldy ceiling
I have to say I am disappointed by this experience．I used my starpoints to pay so I don't know whether this is the reason that I got a room with moldy ceiling...I was so tired that night and got to sleep very fast. I didn't notice the ceiling that night. But when I wake up that morning, the first thing I saw was the moldy ceiling...so uncomfortable...
July 18, 2013
Rated 2 out of 5 by CLT2013 A/C Not working in July - Not enough parking
I'm a big Starwood fan, but this was a sub-par experience. The A/C in our room didn't work, and there wasn't nearly enough parking.
July 15, 2013