Rated 2 out of 5 by in4cer911 My stay
I did enjoy my over night stay until the morning of my check out. I shower was freezing cold. When I called the front desk I was advised they were working on fixing the problem. No shower in the morning when you have to be somewhere important to be. I was expecting them to adjust my bill but they didnt.
April 26, 2013
Rated 5 out of 5 by Nahar02 Phenomenal Hotel
This is definitely the hotel of MY choice going forward!!! It's modern, clean and the staff are very friendly. I would stay at Aloft for a quick get away...they have everything you could ask for..fitness center, pool, great food and even the other guests were pleasant. It was truly a great experience!!!
August 31, 2012
Rated 5 out of 5 by Wheelsrjk Excellent stay
This hotel is very user freindly, and ideal for either a before or after stay at BWI airport. The rooms are excellent and the staff are very friendly and helpful!
January 16, 2014
Rated 4 out of 5 by Lucy27 The Best in Comfort
My husband and I travel a lot with a small dog that is well behaved. Aloft accepts dogs no questions. The rooms are spacious and well laid out. The rear entrances help with excellent access for late night and early morning walks.
I would recommend Aloft to any traveler with or with out dogs.
September 26, 2013
Rated 4 out of 5 by Kathy1123 Hotel is nice
This was the second time we stayed at this hotel and for the most part it was nice. Our room needed some paint touch up on the walls from the chair scraping, the lock was broke and the dispenser for body wash was not attached (no body wash). The room was clean and the staff very helpful.
October 14, 2013
Rated 3 out of 5 by Michael Something off about this location
This Aloft Hotel location was ideal for my trip, however there was something off about the cleanliness of the room and elevator. I didn't get the feel I am used to whenever I stay at Aloft. That aura of expensive state was missing. The elevator was dirty and underneath my sink was not clean too.
April 30, 2013
Rated 4 out of 5 by JMRK72 Short stay but a nice place to stay
The hotel was very nice. The only issue we had was that the front desk was not well staffed when we checked in. The young lady had many guests to attend to at the desk, on the phone, etc. checking out went very well. Took a very long time to get our breakfast though...overall a nice pit stop.
August 12, 2013
Rated 4 out of 5 by JoeFood Good BWI Choice
This is a good BWI choice, although a little tricky to find. (Note there are two alofts near BWI so easy to confuse.) The hotel looks new but is already showing some signs of aging, especially elevators, room carpets and bathroom tile grout. Like all alofts, F&B is pretty limited.
April 2, 2013
Rated 5 out of 5 by imafan Welcoming and Inviting
I arrived late after a cross country flight. Both a lady named Shantelle (sp?) and the gentleman at the front desk made me feel instantly welcome. They were warm and genuinely caring. I've checked into a lot of hotels and I have to say that their reception was really special.
September 24, 2012
Rated 2 out of 5 Maybe the second and last time
This was the second time staying at this hotel,; the first time about two years ago was fine, but this time the following happend:
- The second day of our stay our didnt get cleaned up our ( we made sure that we didnt leave the DND tag on the door) and when came back at night (9 PM), the room was as we have left it. We called reception to request for our room to get cleaned up and they said that unfortunatelly at that time ( 9:00 PM) there was no one there to clean it up. They just had someone come over to empty the trasn bins.
- We then requested new towels, and they said that unfortunatelly that had been a very bussy weekend and there were no more towels available. After much insisting they gave us two new towels ( for 2 adults and 2 little kids )
-During check out a was being charge Cash + points, when I have made the reservation with All points. I called Starwood from the room and they confirmed that I was correct. Reception corrected the situation with no issues but I had to waist some time in the process.
June 11, 2012
Rated 3 out of 5 by BillLessinBaltimore Can't I just get my Bill delivered like the good ole days...
I am a platinum member and have been with starwood for over 7 years now...i have never experienced more frustration in trying to get my invoice as i experienced with this hotel.
First i did not get a print out due the 'green' objectives the hotel is trying to establish. I checked out and got nothing in my inbox. I tried to call the hotel and because the hotel's phone/fax number is the same, got a fax machine twice and then a busy signal. Then i missed the cut off for expenses.
Then i called the aloft reservations and they told me they were going to email the hotel...again nothing. It is now Sunday, and i am calling the hotel. The front desk did pick up the phone and were friendly. As a type this email waiting with the front desk staff..the email has still not come in (yes i checked spam).
Needless to say, i now have to spend numerous more hours of my time ....
This was my first time at an aloft...other than this experience (which unfortunately, the hotel is gettng the blame)...it was a good experience..just ruined.
September 15, 2013
Rated 4 out of 5 by Stephen4976 Great Airport Hotel
Located a short shuttle ride from BWI, this hotel offers park-and-fly for travelers along with a comfy night's sleep. Staff is attentive and friendly at this no frills hotel, and rooms are surprisingly quiet for the proximity to the airport.
Will definitely stay again.
August 5, 2013
Rated 4 out of 5 by TLS0205 Trendy but comfy
Comfy, but not my style. The decor seemed be trendy and designed to appeal to a 20-something crowd. Nonetheless, I got a good night's sleep. When we went to check out in the morning (early a.m.), no one was at the front desk.
December 2, 2013
Rated 3 out of 5 by MM14 Borderline, But Still Ok
It appears to me after numerous stays that the hotel is starting to suffer from wear and tear, but not to large extent. The staff does a great job of trying to keep things looking good so I will still stay; however, I will continue to monitor things.
October 31, 2013
Rated 4 out of 5 by smashup Saved my Kindle Fire
I had a very early flight at about 6am. As I woke up to my slumber, I forgot my Kindle Fire. I called the staff and they noted my address. A couple of weeks later, I got my Kindle Fire back. Thank you Aloft BWI!
December 11, 2013
Rated 4 out of 5 by Beamerluvr Great Stay !!
My stay was excellent the layout of the room was very good. The staff was friendly and courteous. The room was clean and the only negative I can say is the reading lamp did not function. Otherwise it was a restful night there, the shuttle bus to the airport was on time.
March 1, 2013
Rated 4 out of 5 by Wawaden This Hotel was a surprise
I did some research on the hotel and was surprised. It is just the right size and in a good location. I would stay here again. The room has just enough room, not too large and not too small. It reminded me of a semi fancy college dorm. Meaning my basic needs were met.
March 27, 2013
Rated 1 out of 5 by Cheryl Hotel needs to help customers
We didn't have a bathroom door. I told the evening after we checked in and was told that some rooms don't have them. I also told the desk that we didn't have shampoo in our shower. Nothing was done and nothing was recorded until I checked out and complained again.
April 21, 2013
Rated 2 out of 5 by alleneas never again
my first time experience was negative:
1. was not allow to pay $50 security deposit in cash
2. there were no drawers to keep clothing
3. not enough space to hang clothes
4. had to go to the lobby for ice
1. the beds were very comfortable
October 28, 2013
Rated 2 out of 5 by Chris4545 This hotel has few amenities
The hotel concept is nice but the pool was too small to be accommodating, there is no complimentary breakfast and the bar area tiny. The bar closes at 11:00pm and the ATM machine was out of order both days. One of the guests left a dog unattended in a room!
June 17, 2013
Rated 1 out of 5 by blakers8 Good example of a bad franchise
Here's the thing with this aloft...it could be a really good draw, but there's too much cost cutting going on every place you look.
I've never seen more exterior lighting on a hotel before...which is great. Problem is, none of it is on. Same goes for a good portion of the interior lighting. I won't get into the other cost-cutting details...the lighting is what just happened to catch my eye the most. Well, that and the dirty floors in my room.
I stayed for 3 nights...was supposed to stay 4, but on the 3rd I found 3 dead bugs in my room - 2 in the bed. That was pretty much it for me...so I found another local Starwood property.
I wanted this to be a great place to stay. I've never stayed at aloft, but I fit the target demo perfectly, and I've been inside a few back home in Dallas and they've been great. This one however, should be an embarrassment to Starwood. It's time to check up on the franchising standards here.
For anyone considering this particular aloft, stay less than a mile away at the Westin for just a tad more. It's a FAR better investment. Even if it's just one night.
December 6, 2013
Rated 2 out of 5 by Devon51 Noisy
I stayed at this hotel in the past as my in town getaway from the drama. But not this time, when I checked in, I went to the SPG line and I was not greeted nor handled like a SPG guest and I had to wait, which was rude because there were two staff at the front counter. I stayed in room 509, the room was clean and nice but I had a loud neighbor, I called the front desk to let them know and asked if I could be moved but the hotel was full. That was fine it was just that I had to call 5 times, and it wasnt until the last day on the last hour that a maintence crew member went to the room and asked them to be quiet, and if they continued they would have to leave. This is below the sheratons standard. I'm not happy about it, and I'd really like if someone looked into the quality of the hotel. Oh and last thing, breakfast bar...food is terrible. Upon check out I was not greeted with a smile only a blank stare no how was you're stay, checking out? May I help you...just a blank stare. This hotel has to get it together again...its turning gh***o.
February 20, 2013
Rated 5 out of 5 by TheAfrican66 Awesome staff
Was quite pleased and pleasantly amazed at the speed and courtesy with which my needs/requests were addressed.
I wish there was a proper restaurant on site or at least a free continental breakfast. That would make this hotel even more attractive.
June 30, 2013
Rated 3 out of 5 by travel3104 averagestay
like the concept of Aloft and have styaed at 2 in the last 2 weeks. BWI location was average. the room did not seem extremely clean. Appeared dated and worn. there was no coffee, and no additional toilet paper.
the staff was however terrific.
July 25, 2013
Rated 1 out of 5 by wbk582 Inconsistent Customer Service
I spoke to 6 people about missing clothing, that was found, and then lost again. Very aggravating.
January 8, 2014
Rated 1 out of 5 by Tanyatray Dirty
Check in on the 4th of July and the 1st roomed they gave me smelt musky. The second room had hair in the sheets, the 3rd room carpet had brown spots and bathroom was dirty, the 4th room had stains on the sheets. I would never go there again.
July 5, 2012
Rated 4 out of 5 by Dent Simple, Stylish, Clean
Great pillows, comfy bed, convenient desk with plenty of outlets right on the desk. Nice entertainment and a comfortable lobby to meet people in.
The consistency from aloft to aloft is also impressive. You know what your are going to get.
May 9, 2013
Rated 4 out of 5 by Gold198 Hotel has friendly staff!
Best experience with the staff at a starwood hotel. They were extremely welcoming to my pet and accommodating in every way! Rooms were very modern and bedding was nice. Negatives were that the TV was not HD and the room had a strange odor.
April 8, 2013
Rated 5 out of 5 by JerseyVisitors Awesome Location and Experience
From the time my family checked in til check out the staff was warm, friendly, and helpful. Room was exceptionally clean and the lobby/pool brought fun for my kids in the evening. We look forward to another awesome stay in the future!
September 12, 2012
Rated 5 out of 5 by Curley this hotel has great features
Atmosphere was welcoming. The appearance was different from what I am use to but it was a pleasant change. I felt like I was in a new error hotel and because it was different I wanted to explore more. Would love to stay there again.
March 17, 2013