Rated 5 out of 5 by Zsuzsa Great Service
We stopped over to break up a long drive with our dog on board and selected Aloft because of their pet policy. The staff was wonderful and welcoming.
July 9, 2014
Rated 5 out of 5 by PhotoLady74 First Stay
Although I have frequented the XXYZ bar several times, this was the first time I have ever stayed overnight at the hotel.
The room was functional and had plenty of room for all my electronics and my photography gear.
I want to personally thank Marvin and Nate the Bartender for going above and beyond my expectations in my first stay.
February 25, 2014
Rated 3 out of 5 by mit102 Some minor concerns
Location of hotel terrific and room was lovely. However nothing in the room informing about the TV and what was available - nothing about how to use coffee maker, or any info on National Harbor and its restaurants, attractions, etc. Had to call front desk to find location of ice machine - told it was on 8th floor, only to find room locked.
February 1, 2013
Rated 5 out of 5 by Chris2435 Nice Suite
Made reservations for my son to stay after graduation in one of the suites. The suite was very spacious. It was on the corner overlooking the main street of the harbor with balcony and king size bed. You could see the nightlife waterfront and new Ferris wheel. I would recommend this hotel.
May 22, 2014
Rated 3 out of 5 by mary needs improvement
not enough social activities
water main break when we were there..lobby was literally FLOODED.
I dont like the ambiance of the hotel.
Pool hours are not convenient.Pool hours are 6-10 am then 5-close.FROM 10 AM-5-YOU CANT use pool .
Hotel lobby on 2nd floor-odd
Generally,the hotel needs to reinvent itself to gain higher occupancy levels.
February 20, 2013
Rated 2 out of 5 by April2012 It was okay
The Property Manager needs to pay closer attention to repairs. Letters are missing outside of the elevator. The carpet in our first room had a major stain and the bottom of the door in our second room had what looked like a bunch of chalking at the bottom of the door. It is also not good to see security officer sitting on the counter.
April 15, 2013
Rated 5 out of 5 by doc7674 Business Trip
Hotel staff very friendly, great location, and clean rooms.
July 17, 2014
Rated 1 out of 5 by CW2012 Hotel decent - terrible customer service
Staff told us they couldn't bring us coffee packets for our coffee pot because they "don't provide that service". What?!? We had to go back downstairs every day of our stay to get our room keys redone when they wouldn't work - EVERY day of the stay! There were other things, but these were the most agitating of our stay.
November 19, 2012
Rated 2 out of 5 by KBrown Small Rooms... Nice Design
When I first walked into the hotel I had to go up an elevaor to get to the lobby. Once in the lobby, I found it odd that the welcome desk and bar were right next to each other. I had a late check-in so when I got there the bar had a few roudy people, plus right next to the bar a little boy was in a chair right in between the bar and welcome desk playing a Wii they had setup. It took a while for the one person behind the desk to finish with the one coule ahead of us, then when it was our turn it took about 3 minutes from start to finish. When she asked if I wanted to sign up for their reward program I informed her that we had dinner reservations and were running a littlebehind, she looked offended and then rushed through the rest of the check-in. The whole time we were there kids ran around the whole hotel while no parents were in site and no one stopped them.Even though the room was very small, I love the decor though it was a great mix of retro and contemporary making it a Hipster's dream.
April 21, 2014
Rated 1 out of 5 by YRC2013 Service was terrible, but accommodations were adequate
Extremely dissatisfied. I work at a school that takes numerous trips with students and I would not recommend your hotel to any of our groups. In fact, I'm emailing faculty and letting them know how bad the experience was so they don't use you. 1) I booked 5 rooms, all double queens - upon arrival at approx. 6:00pm the desk had let most of our rooms to other guests and only king beds were left in 4 of the rooms. Each room I booked had 4 occupants. We had no option but to stay because of your location to our conference. Oh, and the desk talent blamed the problem on me using the 800 service instead of calling the hotel directly for reservations. 2) the check-in process was difficult and billing to (2) charge cards was inaccurately processed. 3) When I called today to speak to your talent a very rude man told me there was no way to issue a receipt with the charge card number, and that was the helpful part of what he did. In short, the whole experience was unsatisfactory.
March 28, 2013
Rated 5 out of 5 by Kovac055 Excellent and caring staff
The staff in this hotel was amazing. They were very helpful and caring during our whole stay. Very nice decor and like the Re-Fuel station that is open 24/7. The only downside was that the pool during weekdays is closed from 10am to 5pm. Other than that I would stay here again!
May 7, 2014
Rated 5 out of 5 by steve1742 excellent experience
the hotel was well located, convenient, clean, comfortable and was perfect for our visit to national harbor. the room had an EXCELLENT view of the water and ferris wheel, with plenty of room and a balcony.
June 15, 2014
Rated 5 out of 5 by Sweetbrown The Best Stay
Marvin (One of the employees), ensureed my stay was fabulous. He greeted me by name and over the 3 days each time greeted me by name and wished me a great day.
He was all smiles even when I was miss attitutude and change my stay from good to great!
He set the bar for what I expect from all Starwood Properties.
November 24, 2013
Rated 4 out of 5 by Beleifer05 Staff second to none!
Great hotel! Rooms could use some TLC from maintenance, but other than that...zero complaints. We held an open house on property and we couldn't have been happier! Lisa & Madka took fabulous care of us and our clients were equally impressed with Aloft. Thank you again for making our conference stay worry free!!
October 5, 2012
Rated 4 out of 5 by johnboy Like the concept
Really liked the hotel but wife did not like the bathroom setup and daughter felt that the privacy was not adequate since there was no locking door betwwen restroom/shower and sink area.
We are staying in another Aloft in Dallas this coming weekend and wife is hoping the bathroom is different this time around
February 25, 2013
Rated 4 out of 5 by Gpah A Different Type of Lodging
Employees very professional and courteous, Two elevators an inconvenience to your room; much too noisy in check in/lounge/visitors area, very much like time share sales reception; couldn't be heard by guests, need different music at much lower volume, fitness ctr adequate however equipment not connected to TV
December 22, 2012
Rated 5 out of 5 by Benerman Great location
Had an enjoyable stay, The shower floor in room 827 on was in need of a touch up but other than that it was awesome. Emilie at the Front desk was very helpful and the National Harbor shuttle saved some headache of finding parking in DC cause I hopped on the metro to the Verizon Center. Really Enjoyed stay!
April 3, 2013
Rated 5 out of 5 by Bobby12345 Great stay
Great stay. Would come back again.
July 12, 2014
Rated 1 out of 5 by Slualum Perfect storm of bad
Rooms were typical and the location wasn't an issue since the National Harbor is a self-contained commerical area.
My issue was trying to get a receipt from this place. No email receipt and then called four times. One person (the manager) twice said they emailed it to me and the other employee couldn't even find my receipt. I don't know why we have SPG member numbers if it's not an option for searching for receipts.
Eventually faxed a receipt after the platinum concierge hit a brick wall trying to assist me. Was eventually faxed a copy of my receipt, but was told I'd be given 2,500 points for my troubles. Umm. Can anyone guess what's coming next? Yep. No points have hit my account.
My other gripe is that the food at the National Harbour is ridiculously priced and there isn't a balance of options. Nothing like Chinese food for 4 for $150 with no alcohol. Not the hotel's fault, but this is what you get for staying at the National Harbor. I pray I never have another conference there.
April 3, 2013
Rated 5 out of 5 by AmyB1978 Excellent Hotel
This was our second stay at an Aloft hotel and each time the stay has exceeded our expectations. The staff has been incredible each time and will go out of their way to help you. Everyone was so friendly and really made the experience welcoming. When traveling, we will always stay at an Aloft hotel!
December 10, 2013
Rated 3 out of 5 by conferencetraveler Staff went above and beyond
I just need to thank Aloft employee Tammie. She went above and beyond to help me track down a package that I had sent to the hotel- even driving her own car to the post office to pick it up. I would recommend this hotel based only on that, but it was also comfortable, clean, and the rooms were quiet.
October 25, 2011
Rated 5 out of 5 by LuckyLou52 Great Experience
This hotel was really focused on customer service. I was greeted promptly upon check. The bar tender was friendly and knowledgeable about drinks.
June 24, 2014
Rated 4 out of 5 by cocadiva Very nice accimdations
I was at first taken back because I fely the room was very small and we really didn't have a place to put our clothes but I remembered it is a loft so that being said it was very nice and we got used to it we had a very nice view and I loved how close it was to eveything. Will definitely stay again
April 16, 2013
Rated 4 out of 5 by Barbara54 First time stay was great
I enjoyed my stay at the great rate I received. Also had 2 nights free parking and breakfast and drink vouchers, My only complaint was that the room heat was not working properly because the room temp. never got above 68 even after the staff technician worked on it. Sixty-eight felt more like 48.
January 6, 2013
Rated 4 out of 5 by Martini101 Nice Contemporary Hotel
This was my first time staying at an Aloft Hotel. Really liked the contemporary style of this hotel.
July 1, 2014
Rated 4 out of 5 by AKB1979 Good value for price point.
I got a deal on Expedia and felt like I got a great value for my money.
July 5, 2014
Rated 3 out of 5 by DIP58 Great location!
Aloft offers a comfortable stay in a beautifully placed hotel location near the water and convention centre.
June 26, 2014
Rated 5 out of 5 by Local Great Place to Stay
This was my third stay at this particular Aloft and I would like to say that this really is a great place to stay. I left a review before that was not bad but nor was it great. I am pleased to say that my experience at Aloft was GREAT! Cool hotel, cool staff, cool room, cool location.
April 2, 2013
Rated 5 out of 5 by LadyBizness Lady Bizness is Delighted
I stayed at this hotel because of the location and I love the Aloft Brand. The National Harbor area is quite comfortable with shopping and restaurants located right downstairs. The staff was wonderful and accommodating. I was checked in by Jacqueline who was very informative about the parking and offered to have it attached to my room. My husband and I toured the facility for a future meeting with Zack and was delighted with the concept and space of the hotel.
The atmosphere was fun and inviting. The only downside was that the hotel is located on an upper floor so you can't just walk right up the front desk when you arrive. And, they do allow you to rent movies in room, but they can go up to $18 per movie. I would have actually gotten a movie if the rate were lower. However, it made the hotel feel a little more exclusive and I enjoyed the stay immensely. Clean, comfortable, and well maintained. This is my hotel of choice for the DC area. I'm already planning to come back for mother's day weekend 2012.
November 10, 2011
Rated 5 out of 5 by sabc Fantastic!
We had a wonderful time and were so comfortable, especially impressed by the cool modern decor, lots of fun. The manager also really went out of his way to accomodate my family when one of our activities fell through, it was very thoughtful and generous. We'll definitely be back!
December 31, 2013