Rated 5 out of 5 by rjr4u1961 Beyond expectations
This was a diamond in the rough. Never exspected such a high calibur in quality and serviceability. The staff went over and beyond, the extra mile. Clean and comfortable room, shuttle service was outstanding, pool life guard very outgoing, breakfast chef was spot on, and last but not forgotten, behind the counter, FANTASTIC. Highly recommended. Will return and experiance other locations. Thank you everyone.
June 4, 2014
Rated 5 out of 5 by Johnhsr love the rooms
clean, neat, staff is very helpful. i stayed here with my wife a few months ago. She thought i had set it up well in advance. She thought it was so plush.
May 29, 2014
Rated 4 out of 5 by Ilko room quality
The room finishings and amenities were of good quality. Room configuration were efficient without sacrificing comfort.
May 28, 2014
Rated 5 out of 5 by aaa99 ABR
Excellent Hotel. Close to airport. Free and timely shuttle service to BWI. Staff attentive and friendly.
May 27, 2014
Rated 5 out of 5 by John663 Had a great stay
Was down for the weekend and it was the perfect place
May 27, 2014
Rated 4 out of 5 by BSMW Nice Stay at the ALOFT
Did the park and ride thing and it was good. Picked up in record time when I left and arrived and did not have to wait. They need a cheaper rate for short term parking and a radio in the room. The television was hard to control. Otherwise ok. Needs a cheaper rate.
May 27, 2014
Rated 5 out of 5 by Idris Mr.
We were really happy about all the services. The front desk and the housekeeping staff were very helpful. The front desk staff by the name Irina Rangelova was very professional and cooperative, as well as the housekeeper, Alicia was wonderful and very polite,
I hope to come and stay in this hotel in the near future.Thanks again
May 27, 2014
Rated 5 out of 5 by GREGO71 Great atmosphere and comfort
The staff were great except for the barmaid. She was inattentive and only concerned with a phone call and a friend stopping by. The motel is super, we like the atmosphere and contemporary feel.
May 20, 2014
Rated 1 out of 5 by Mike5757 Worst Starwood Hotel I have ever stayed in
We arrived at the hotel early and were accomodated with one of the two rooms we booked. Once we arrived at the room we were met with a pile of used towels in the bathroom and a toilet that appeared to be having plumbing issues and a dirty, half cleaned room. We asked to be moved to another room, but this one was the only one available, so we tried to get re-organized and packed our bags again to move out. No one even asked to accomodate our luggage, though they did agre to block two rooms for us to move in once we returned (we were in town for a family event). Upon returning, we checked into two rooms, one of which was an accessible room which we had specifically asked not to be checked in to . Both rooms were far from what I would describe as clean. Several parts of the carpet were stained, to include large brown staining near both bathrooms and white and black smaller stains accross the carpets . The linen and towels were well worn and the beds had the feel of needing to be replaced and both my wife and I slept terribly. The lack of cleanliness extended into the common araeas of the hotel as well as the gym where it appeared that basic maintenance (vacuuming, cleaning of equipment ) was not being done -- visble dirt on the carpets, out of order dirty equipment,. This hotel, while a new brand, had a basic lack of cleanliness in nearly every aspect of the facility. Worst experience I have had as an SPG member.
May 15, 2014
Rated 2 out of 5 by abud Mr
Room was lacking phone and TV svce and a hair dryer. Staff could not get the tv to work. I had to plug phone into jack. The room mainytence should have been aware that TV and phone were not working and that hair dryer was missing.
May 13, 2014
Rated 3 out of 5 by Sheryl12 Fell a little short of Aloft/Starwood standards
Traveled for a mix of business/pleasure. Used to live in the area and knew many people who have stayed here- even met them for drinks at the WXYZ bar. Upon arrival check-in was fine- although no acknowledgement of Starwood membership. Clean, funky modern lobby, Nice staff. When I went to use the bathroom in my room, it was missing a door. I know the doors are sliding, so I checked to see if it was pushed back- and sure enough- it wasnt. It was removed from the hinges and missing. I understand that doors may break- but how does a Starwood hotel not make note and make an effort not to rent a room without a bathroom door. The staff did offer to move me and my husband. Additionally the bodywash was never refilled during our stay. Used the shampoo to wash the last day. The rest of the room was clean and welcoming. The fitness room is spacious and offer two treadmills, two bikes and two ellipitcals, in addition to numerous weights and a universal gym- 5 stars for a discount hotel!!! Breakfast choices were fine and the shuttle was readily available.
May 12, 2014
Rated 5 out of 5 by Elizabeth52 Shuttle Driver
The shuttle driver who drove me from the airport was wonderful. It was the end of a long day for me and I was exhausted. He was cheery, friendly, and professional. I appreciate his attitude towards life, me and his work.
May 8, 2014
Rated 2 out of 5 by Gemma1 No loyalty
Staff is great, management not so! Management does not value returning customers, not intereested in customers returning. They do not value loyalty. Stayed 5-6 times a month, would not provide a discounted rate to work group, said why would they give a discount when they can fill the room at top dollar. I've shared my experience with my work group and more!
May 5, 2014
Rated 2 out of 5 by sbj23 Great Facility however poor customer service
The hotel itself was beautiful and modern and the rooms were great. I loved the modern lobby with pool tables and entertainment. Unfortunately i did not have a great experience with the front desk staff. I arrived too early to check in so i asked for suggestions of something to do in the local area that i could take the shuttle too and was told there was nothing in the area but restaurants and i wasn't hungry so I waited in the lobby. Later when i was out i discovered there is in fact a movie theater, bowling alley and some shopping in the area.
Then on my last day i took the shuttle to the rental car facility and rented a car. I told the front desk i would be returning the car around 11 pm and was told that the shuttle could pick me up there at that time. When i returned the car and called the front desk however i was told i HAD to take the rental car shuttle over to the airport and then call for the shuttle because there were other passengers being picked up there. I had to wait over 20 min for the airport shuttle and then another 15 min for the hotel shuttle and when it picked me up I was the only person in the shuttle. Overall not the customer service experience i was expecting from a starwood property.
April 29, 2014
Rated 3 out of 5 by ErikaA320 Don't plan on eating in the hotel
This hotel does not have a restaurant, but it does have a lounge area with a bar and a limited menu. That would be fine, except that more than half the items were unavailable and the items we ordered were inedible. Cold pieces of fish, undercooked, microwaved tater tots, NO coleslaw accompaniment as was stated in the menu, NO tarter sauce - very disappointing. Puny "buffalo" wings with no Buffalo sauce or blue cheese dressing, Floppy, soggy, undercooked microwaved waffle fries. Clearly the bartender had not been trained in food presentation - everything was just plopped on the plate and microwaved. It was disgusting, disappointing and overpriced. I'm going to recommend to my company that we change hotels.
April 28, 2014
Rated 3 out of 5 by Phoenix26 Loud.
I think its great that there is a door blocking the rooms from the lobby but you still here all the other room doors slam in the morning. Additionally, I was woken up from two women talking loudly in the hall. Im not sure why they would be having a conversation in the hall at 5 am, but they were. Rooms dont appear to be sealed very well, at least the doors are not. price is a lil high for such a simple concept.
April 25, 2014
Rated 5 out of 5 by GratefulGuest Guest Services Excellent
With close proximity to the airport, I was able to drop off my rental car early and avoid additional charges; also forgot an item in my room after I arrived at the airport and they quickly retrieved the item and delivered it to me prior to my flight.
April 24, 2014
Rated 2 out of 5 by Buckeye67 Needs Improvement
The BWI Aloft is starting show a lot of wear and tear. I stayed at this hotel in the Fall and noticed the same thing. The title and carpeting are worn the wallcoverings were damaged. The bench that used to be below the TV has been removed, which was a great place to store baggage. The room also has nowhere to sit other than the desk chair. The bar service is slow and bartender seemed more interested in talking with his friends than waiting on customers. The televisions positioned above the bar make it difficult to watch without straining your neck. The TV's should be at eye level or at least lowered a bit.
March 28, 2014
Rated 4 out of 5 by Jackina Modern and unique hotel experience
Everything was very good with the exception that we did not get our wake up call we had arranged the night before.
March 27, 2014
Rated 3 out of 5 by BBRR First Time staying at an Aloft
I travel on average once a week, and wanted to try the Aloft hotel, as I had heard about it. The concept was different style than the typical hotel, and I was OK with that. Front Desk Staff was helpful.
A couple concerning things though. One of my room shades was stuck about 3/4 of the way down and wouldn't budge. I called guest services, and they said they would be there in a few minutes. But they never came.
Also the thermostat situation was an issue. There was controls on the wall, and also on the unit itself. Both were somehow connected, I think, but were giving different temperatures, both had to be on, and I wasn't sure which one was supposed to be used.
The rest of the stay was fine, but I wasn't impressed with my first stay at this kind of hotel.
March 21, 2014
Rated 1 out of 5 by Lely Disappointed
I want to start by saying that Jasmine, at the check in desk, was the best thing about this hotel. She was very helpful and the shuttle employees, were so sweet and nice. I had a couple of issues with this hotel however, that will make me not recommend it to anyone. First, we were accidentally charged an additional $64.30 for no reason. It was a mistake, and I had to contact Claire-the supervisor, to fix. Second, the staff was playing pool while guests were waiting their turn-and they continued playing! It's incredibly unprofessional for employees in uniform to play pool in front of guests, and then to continue playing even though they could obviously see we were waiting for our turn. Thirdly, the pool stunk of chlorine that none of us got in. Fourthly, we had to replace the batteries on the control because they were old and didn't really work. Most of the staff was awesome, but my experience there was unnecessary-especially for the price. I am disappointed because the hotel is beautiful, and I had higher expectations but even though I complained to the supervisor, Claire, not much more was done to regain my confidence as a customer.
March 12, 2014
Rated 5 out of 5 by JK1987 Fun place to spend the night
I like the modern style, clean lines, fun colors.
I really enjoyed my stay.
March 7, 2014
Rated 5 out of 5 by Mike34 Great Place
This hotel was a pleasent place to stay.
March 3, 2014
Rated 4 out of 5 by Hardrock04Actual Baltimore BWI Aloft, October 2013
If you have not stayed at any of the Aloft properties, it could turn you off. If, however, you are “green” minded. You will love both this location, as well as all the other Aloft locations I have mentioned in other reviews. All have a semi-industrial design feel, but for travel, they have all served me well. For all my business, these hotels have provided me with a frugal and comfortable solution. Not sure I would take the wife here for a romantic getaway, but a solid property for the road warrior. I have stayed at this property several time and I recommend it, especially if you are looking for something near BWI
March 1, 2014
Rated 1 out of 5 by YALEBULLDOG99 LET'S HOLD THESE POORLY MANAGED...
FRANCHISED HOTELS ACCOUNTABLE THEY ARE RUINING A ONCE AWESOME CHAIN! 3 ROOM CHANGES, UNBRANDED SHUTTLE THAT KEPT US IN THE COLD, UNINVENTED STAFF INCLUDING A GM THAT DIDN'T BOTHER TO CALL OR EMAIL BACK AFTER MULTIPLE ATTEMPTS TO FOLLOW UP ON MY EMAILS AND CALLS TO HIM. TRULY UNACCEPTABLE.
February 27, 2014
Rated 5 out of 5 by Heather83 I love this Hotel......
This is the second time we stayed at the Aloft. The room is very clean and the beds are so comfortable. The decor is inviting and energizing. The staff are friendly and helpful. This hotel has won our hearts and we will make this our go to place for future visits.
February 27, 2014
Rated 2 out of 5 by jjohn Time for renovations
The rrooms need to be renovasted, The carpet was warn as well as the tile.
February 22, 2014
Rated 5 out of 5 by ddc103 Convenient to BWI
The proximity to BWI and the friendliness of the staff and shuttle drivers far exceeded my expectations.
February 21, 2014
Rated 1 out of 5 by amg6714 nice pool is about all
Rooms are not very clean and don't plan on leaving car there if calling for bad weather because you may come back to your car being plowed in with snow past your bumper and be told by front desk I don't have control over the weather and we don't have a shovel you will have to wait to see what can be done .
February 18, 2014
Rated 2 out of 5 by Amy59 Misinformation
I wanted to make a reservation for one night because I had an early flight and bad weather was predicted. I asked about leaving my car and called 2 times to confirm. I was told that I had to purchase parking from Global Parking online. I did. When I arrived at the hotel, I was told it was free for 14 days. They never asked me for information on my car. It made no sense. Meantime, we ended up moving our car. They offer us a free breakfast and when my husband went down for a hot breakfast they said the oven was broken. I would not recommend the hotel.
February 16, 2014