Rated 3 out of 5 by Maria2015 Bad Cleaning Service
My boyfriend asked a cleaning lady if she can change our sheets... and he gave her some money due to a favor he asked... when we came back to the room... the sheets were NOT changed, we were left a note saying she will come back later with new sheets and she never came back! so she took the money & and didn't come back.
April 8, 2015
Rated 5 out of 5 by JimBond007 Cool room decor
The nubby Bliss bar soap was the best part.
April 2, 2015
Rated 3 out of 5 by 7079 Lacking in details in room eg Linens
We had 2 towels no hand towels no shower mat and 1 washcloth when we arrived. Heating and cooling system very noisy. Bed very comfortable. Staff was very responsive when we told them that the bar was out of wine at9PM on Sat. Night They quickly call the nearby Hilton and had wine delivered.. Overall an okay experience lacking in some details.
March 24, 2015
Rated 2 out of 5 by Pilot737 Not up to par
On arrival after calling from the airport to arrange a pickup was told where to go. After waiting 20+ minutes outside called again to ask where the van was. Passed to driver who said he'd be there in 5 minutes but also mentioned this was the first he had heard of a pickup. In the morning went to take a shower there were no towels. Maid was outside door so I asked for towels. She said there were none but in about an hour there should be some. Four hours later I told the front desk. As I am writing this still no towels.
March 21, 2015
Rated 2 out of 5 by SPGuest2015 Not clean...
Was able to book a room quickly over the phone, no problems there. When we arrived, the front desk agent was pleasant and check-in was fast.
The room was the issue, found some hair in the bed as well as a stain on the covers. Gross. The fitted sheet was so thin I could see the protective mat underneath it. The sink area did not have any hand soap either...
Would have mentioned something to the front desk but it was a late check in and early morning check out.
February 26, 2015
Rated 4 out of 5 by WestinSnob Good hotel for price
Great all around for this level o hotel.
February 18, 2015
Rated 2 out of 5 by Rudy123 Needs a lot of work
I have stayed in this location over the years, but the last trip will be my last. Upon walking in, the place smelled of chlorine from the indoor pool, so much so that I would not use this pool. Additionally, the cooler in the lobby was broken and was not repaired until my last day there. Salads and such that are normally available were not. The room had badly stained shades that took three days to get replaced. The staff was nice enough. After completing a survey after my stay, I was never contacted by management.
February 17, 2015
Rated 2 out of 5 by Daver816 Tired and worn
Really dissapointed! Normally aloft hotels are simple, clean and modern. This one was dirty, tired and worn. First room had giant dirty stains on carpet, shower was missing body wash and shampoo, mirror was in bad shape, and ice bucket was cracked and broken. Staff didn't know how to move a room so they finally found someone who knew how and got me a slightly better room. Gym had no towels, no wipes, and equipment was dirty. (kinda like the whole place).
December 11, 2014
Rated 4 out of 5 by mike28501 flight attendant
great staff! grerindly greeting upon arrival and very helpful checking into the hotel
December 8, 2014
Rated 4 out of 5 by barbara21601 good hotel hard beds
really liked this hotel, room was lovely but beds are rock hard. i suggest you use memory foam mattress toppers to make the mattress more comfy. did not sleep well so for that reason i probably will not return unless there is a bed solution. too bad cus we liked the convenience of leaving our car while we traveled on a cruise. staff was friendly and helpful
November 22, 2014
Rated 3 out of 5 by Ruth00 Appeared Unkept
We stayed this past wednesday night 11/12. I liked the decor and the guest service staff were friendly. However the hotel appeared to be a bit unkept. The hallway to our room was very dirty and needed to be vacuumed. Our beds had hair in them. The mattress were just ok. We got in very late around 9:30/10pm and had to get up at 4am to catch an early flight so we didnt have the energy to complain, dont complain much anyways, I try to be grateful. Due to our time constraint didnt have a chance to use any facilities or look around. Checked in, went to bed, woke up and checked out. The hotel was quiet and got a peaceful sleep without any disturbance. If it wasnt for the hairy beds and dirty appearance of floors I would recommend.
November 17, 2014
Rated 5 out of 5 by Larry57c Park and Fly
Found this hotel handy to the airport and very reasonable to stay one night park our car for the week and fly out in the early morning.
November 16, 2014
Rated 5 out of 5 by Cathy24 comfort and cleanliness
great room @ a great price. Bed was comfortable and room was spotless! Just what I LOVE!! Cathy from PA
November 13, 2014
Rated 4 out of 5 by KarensFamily Very prompt shuttle service.
We were very pleased with the prompt service both to and from the airport. The hotel was only a 5 minute ride to the airport and when we returned to shuttle was at the exit to pick us up immediately upon our return. We will definately stay again when flying out of BWI. Great and courteous service.
November 10, 2014
Rated 5 out of 5 by BWI22 Excellent Choice
The staff was all so very courteous and attentive. Everyone said hello and was very nice and immediately handled our requests. The room was clean and ready early as we requested. I only recommend the bar be open before 5 pm as im sure you have guests like myself that would like to enjoy after a long flight and more food selection and choices. Other then that excellent hotel and the staff is amazing!
November 4, 2014
Rated 1 out of 5 by Thomas456 worst staff
this hotel has worst staff, supposed aloft is a nice hotel. But the asian staff at check in counter is very rude and showing a very negative attitude, I am not racial discrimination, I am Asian too, but just help for Aloft to follow up, coz beside her, other staff are OK. I stayed in Hotels for more than 90 days a year for job reason, she is the worst that I have been experienced.
October 31, 2014
Rated 5 out of 5 by Demp Great place to stay
I love the contemporary look of this hotel. The prices of the food and beverages were pricey but a good variety. The only reason it was average on SPG recogniton is because I used my StarPro
October 30, 2014
Rated 4 out of 5 by Toney59 This hotel has great customer service
Cannot comment on food and beverages. Just an overnight stay. Recommended by another hotel where my event was being held, as an overflow, because they were booked.
October 27, 2014
Rated 3 out of 5 by CCamp Staff needs customer service training
My wife and i stayed there as part of a weekend getaway. When we arrived, we asked the front desk agent could we see a room. She asked security to take us up to a room and when we decided to check in, she checked us in to a totally different room. The following morning we woke up got dressed and went out for the day. When we returned at 3pm our room had not been cleaned. We called the front desk and asked to have a housekeeper come to our room. At 4:57 pm the housekeeper came and offered us towels. We informed her that we needed our room cleaned. She then asked us to leave while she cleaned. We did and when we came back the only thing she had did was make the bed. I went down to talk to the HouseKeeping manager. He told me that he would have her come back to the room and finish. An hour later she came back cleaned the toliet with toliet paper and did not even fluch it nor did she clean the entire toliet. I called down for the manager to come up to the room. He never came. i went down to the lobby and the house keeping manager walk right by me and did not even say anything. At 10:57 pm i called the General Manager. She did a good job to smooth things over and show general concern. She offered me 5000 star points. & days later i still have not recieved those star points.
October 27, 2014
Rated 4 out of 5 by Lulu74 Cool
Cool hotel, like the concept of an open style lobby.
The hotel shuttle took A long time to pick us up, that was a bit annoying since it was midnight, but the driver was nice though and apologized and got us to hotel safe.
Rooms at nice, quiet and comfy. Reminded me a bit of Europe.
Good coffee and amenities in the rooms.
October 25, 2014
Rated 4 out of 5 by KRBA Been there often, hotel cutting back a bit
Have been at your facility many times since it opened. Always received $10 coupon towards refreshments, which I used to stock up for the long road trips that followed my stays; now it's gone. A pad for taking notes that was always in the room is now gone. The coffee maker was gone, until I asked for one! What's going next?? Your facility is not the bargain it used to be compared with other motels offering complimentary breakfast. Will pass along this info to friends; let the traveler beware!!!
October 23, 2014
Rated 1 out of 5 by curtwmiller Never again
I have been staying at the Aloft hotel for years. Every time my wife and I fly out of BWI, we stay at the Aloft, mainly because of the free parking they offered during out stay. Apparently, the free parking policy changed this past summer, as I found out on October 14. I had booked out stay, as usual, through the website. Every time I have stayed at the Aloft BWI I called in advance just to make sure the free parking policy had not changed. I made the mistake of not calling this time. My bad. When I got there, I was rudely informed that the parking policy had changed "this past summer" because the hotel was now "under new management". Amazing since the hotel seems to still be under SPG/Starwood Hotels. Anyway, the woman at the front desk told me I had to pay an additional $8 per night to park my car. I almost fell over. I told her it wasn't like it was the Hilton, which apparently is also owned by the same company? Anyway, after much arguing, she still charged me an additional $30 to park my car there for the week. No where on the website does it say parking is an extra charge, and I could not find anywhere that it said the parking policy had changed. We had just stayed there in April of this year when we flew out of BWI to go to Vegas. To add insult to injury, when we got to our room, there was no refrigerator, only an empty space where the fridge goes. I needed ice for a soda, so I had to go to the lobby and fetch my own little bag of ice because there are no ice machines either. On my way to get ice, I spoke to several people on the elevator who all told me they did not pay extra for parking. What a sham! Apparently I shouldn't have said anything because they don't even give you a placard for your card. They have no idea who paid and who didn't pay. When I got up the next day to check out, the man at the front desk told me he wouldn't have charged me the extra parking fee, but said now it was "too late" to refund my money because I was literally getting on the shuttle for our international flight. If that didn't add insult to injury! I am so upset about this experience. Everywhere these hotels and resorts nickle and time poor folks out of their hard-earned money. I would really like a refund of the parking charge but can't seem to get in touch with anyone from the hotel staff.
October 23, 2014
Rated 3 out of 5 by MSHTR1AL Convenient to airport
Stayed here after coming in on a late night flight. Shuttle driver and desk clerk were very professional and friendly. Ground level room facing parking lot. Cleanliness of the room left A LOT to be desired. Mildew in the shower - room was stale smelling (smelled of cigarette smoke although the hotel is 'smoke free'). Also, the condition of the room was disappointing. Carpet fraying, black marks on the walls, bolt on toilet seat broken. I have stayed in Aloft properties in other cities, and never had an unpleasant experience. The staff is the one redeeming quality of this property.
October 22, 2014
Rated 4 out of 5 by JH217 Nice Hotel, but accessible rooms not huge
We picked this hotel for the indoor pool and the proximity to the airport. Both of these things met our expectations. The only issue I had was the size of the handicap accessible room that I requested. My son is in wheelchair and the accessible room we had was so small that he could not turn around in the room at all.
October 20, 2014
Rated 4 out of 5 by Deb1004 Regarding Staff
The Aloft is our favorite hotel. We do get a ways to Winchester Va all the time.
I had to pick my daughter up at BWI on a Sunday 12th and I stayed the night on Saturday Reg No# 20868068 - 2836432
-1st I made reserved the room week or so ahead.
we get a room on the bottom floor with a view of a parking lot. :( Asking the check in clerk for a better room. She could of been a little nicer. It make me want to walk out! The hotel in Winchester Va Staff was a lot nicer. Your staff was nice! But the girl that cked me in made me feel very uncomfortable. This was my 1st expressions of your hotel.
This girl was black lady with long dreadlocks.
also I talked to the same girl over the phone for early check in and she also made me feel uncomfortable. People like this should not work in public. I even expressed my concern to a very nice girl later that night at the front desk. Short hair "Adorable Soul"
Over all we love your hotel but hope in the future. The staff would be nicer to the customers.
October 20, 2014
Rated 5 out of 5 by Moe9 Excellent
I really enjoyed myself stay here. I got a good nights rest. The staff was great.
October 17, 2014
Rated 3 out of 5 by Lindy43 rooms need improvement
I do not like the shower: shower head is too weak and had trouble just washing soap off body; do not like just shower - shower door continued to open means it was not hung evenly; mattress was extremely hard and difficult to get comfortable for sleep; staff was extremely friendly but they obviously cannot do anything regarding a 'weak shower head' nor the hardness of the mattresses
October 12, 2014
Rated 4 out of 5 by Steven1957 Great airport location
Staff is responsive. Excellent airport location. Good shuttle service.
October 2, 2014
Rated 1 out of 5 by CatarinaF AWFUL AWFUL AWFUL
This was the most atrocious hotel experience. Our bathroom did not have a door. After calling down to the front desk, the woman responded with a curt, 'Ill send someone right up.' After an hour of waiting, no one showed up, and as we had dinner plans, we left hoping the issue would be resolved upon our arrival. We get back, and not only is the toilet clogged, but still no door. We called down again, just to have the man at the front desk act surprised and bewildered at our lack of door. 'I will tell the manager in the morning,' he said. This clearly never happened. When checking out, we briefed the woman at the front desk of our problems- she gave us some half-assed story about ordering the wrong doors from China and the shipping being the reason why there were no doors yet. Absolute lie.
Do yourself a favor and find another hotel to stay at.
September 24, 2014
Rated 5 out of 5 by Lins30th Two disappointments | One security repair
I was disappointed I couldn't use any of my Starpoints for our four night stay.. That's never happened before. We incurred over $500 we weren't expecting for our wonderful 200 Anniversary of the Star Spangled Banner Celebration in Baltimore.
Secondly, I suggest an additional hanging bar for clothes over in the niche where you store the ironing board. We had formal clothing and no wear to hang them. Ending up using doorways. Over by the ironing board - total waste of space.
Also our room's entry door stuck, stuck, stuck. And when you pulled to close it, you had to do so really hard. I think alot of people would have just walked off thinking door closed on it's own., as I saw other guests doing so. Not the case.with this room, I think our room number was #217.
I love my Starwood membership and quality of hoteliers offered. Susan McLane, St Joseph, IL
P.S. I'd recommend this hotel for business travelers.
September 18, 2014