Rated 2 out of 5 by roachie Lovely decor and friendly staff But it ends there
i tried this hotel since it was so close to the airport. The decor in the lobby was nice, the staff were very friendly and attentive. The elevators were dark and bathed in blue light- ambiance I guess but kind of creepy. The room itself was small but that wasn't so bad. The bed was low and it felt like a cement slab. The wifi never worked , ever! The walls were paper thin you could head your neighbor scratch. I noticed something in the carpet and it was a cockroach.
With road noise in front of the building and construction in the back stay somewhere else.
May 30, 2015
Rated 4 out of 5 by KI13 Close to Airport, but Need to Improve on SPG Keyless
The Aloft Phoenix was exactly what you can expect from the Aloft brand. It was a great value (7,000 Starpoints/night) with a modern/hip feel. The hotel is close to the airport with quick, convenient, and free access via the PHX Sky Train located just a few minutes walk from the hotel. Overall, I had a great experience and it was exactly what I needed. I was excited to test out the SPG Keyless feature on my phone for the first time. I checked in online, activated my key, and selected my platinum amenity (breakfast) all on the SPG app. I was able to bypass the front-desk and go straight up to my room to access my room with my phone. After a couple of attempts, the phone unlocked the room. However, I didn't have any platinum amenity breakfast voucher/card in my room, so I still had to go to the desk the next day. The platinum amenity breakfast option is $10 per person at the lobby grab-and-go store. The breakfast sandwiches were very good.
May 24, 2015
Rated 5 out of 5 by Shafe Lovely hotel
I stayed here on my way through Phoenix, just for a night. At first when I walked in I wasn't sure if I was at a hotel or a swanky club, but once I realized it was the right place I settled in quickly using the Keyless entry via my iPhone. The staff was great.
The room is great, big TV, comfy king size bed, even a copy of Wired. What made me even happier was they have a "Plug in and Play away" console on the desk where you can directly plug in the HDMI cable from your laptop. No need to fumble around on the back of the TV trying to hack off the built-in video player, and no need to call the staff to get a remote that has an Input/Source button. Oh, and free internet -- I didn't even have to sign some form or anything. This is particularly refreshing since most hotels still either charge for internet or force you to go through some form to get access for 24 hours. Here at Aloft I was watching Netflix in a few minutes on the 42" LCD.
Great experience overall! And great price!
April 10, 2015
Rated 4 out of 5 by rob99 Aloft Experience, Need Cell Repeater(s)
I had a good stay at this Aloft - typical experience. One thing to note is that Verizon service is terrible in the lobby and even guest rooms. It would be nice if the hotel purchased a $300 Verizon repeater so that calls can be made in the lobby.
Staff was very responsive and I did not have any issues when taking the 4 AM shuttle to the airport.
April 2, 2015
Rated 5 out of 5 by GT5000 Excellent rooms and layout
As with all Aloft hotels the room and layout are very useable and comfortable
February 20, 2015
Rated 4 out of 5 by Ciociaro Aloft is W-lite
This is a great example of a brand that branches out to a different demographic without compromise to quality or to expectations.
We enjoyed our stay at the Aloft very much.
January 7, 2015
Rated 5 out of 5 by Zacnlinc Great location and comfortable place
No major issues at all had during my two day stay. Easy check-in. Room ready and clean. On 5th floor facing airport. Not a major issue with noise. Did notice doors slamming during the night as well as music from neighbor early in the morning.. But I got restful sleep.
Also noticed that each time I was in the bar I overhead people "complaining" that their Go Green vouchers for $5 off a drink never arrived. So, when it was time to check-out for me, I too didn't get one for my two night stay despite having the tag on the door knob well before 2 AM. They need to work on this even if it's easy as pie to have the points added to the SPG account when checking out. Expectations were set to receive the card(s) and they never arrived.
Will be returning to this location for sure when travels have me back in the area for business or pleasure for sure!!
Front desk was awesome too as they gave me a list of local restaurants and a brief personal experience guide other than what was written on the paper!! WOW!!
December 18, 2014
Rated 5 out of 5 by Overnighter12345 Great Hotel, Low Price
This a great hotel, for a low price. This hotel has everything you expect and great service.
December 8, 2014
Rated 4 out of 5 by mrsMT SHUTTLE
Great hotel near airport. Had shuttle to local restaurant. Staff at hotel very friendly and bartender was great!!
December 5, 2014
Rated 5 out of 5 by Gerard732 The Receptionist was perfect and ready to help
The shuttle driver was very helpful
November 29, 2014
Rated 4 out of 5 by gophergirl Nice clean convenient hotel
Short overnight stay, clean and comfortable. Appreciated the XYZ bar and games.
November 28, 2014
Rated 5 out of 5 by mdhenry100 Good hotel
Nice hotel, great staff and decent rooms.
November 20, 2014
Rated 5 out of 5 by Foxy019 My compliments to the XYZ staff....
Just wanted to compliment Rebecca (XYZ bartender) for her positive attitude, knowledge of football, and never ending smile! Addtionally, her display of professionalism directed towards an intoxicated patron of the bar last night was much appreciaated!
Hopefully her Arizona Cardinals and my Green Bay Packers continue to have great seasons!
November 19, 2014
Rated 3 out of 5 by Ldydr a little disappointing
I have stayed at your hotel about 3 times so far. I was very disappointed this visit. I asked for a quiet room and was given one right on the plane path. Not what I wanted. I asked guest services for additional products and was only given 2. He promised he would stop by later and return with additional products, but that never happened.
So sad I was unhappy because we come to visit our kids in Scottsdale at least twice a year.
Maybe you can make it right and change my mind.
November 13, 2014
Rated 4 out of 5 by stephen14 Communitions slow
I called when I arrived in baggage to get the van and he told me that I would have to call back when I had my bags and was outside. So I did and I stood and stood and called back for them to tell me that I had to look for a gray van. I found him and he said we have to wait for another person that called and he said that they had not got their bags and we needed to wait. I ask him why some could call in advance and other had to wait . He said he had never heard of waiting until you got your bags. It started my visit off sour. At check in it was nice. No coffer in the morning, but when I finally found someone the did fill it, but it took about 5 minutes to find someone, as the desk clerk was busy checking people out and I understand that. I am staying there again tonight and hope you van service is better for my flight tomorrow morning
November 12, 2014
Rated 5 out of 5 by SierraRose Amenities Rank A+++ With Us
We have stayed at Aloft PHX-Airport many times and have always found the employees and rooms to exceed our expectations. Proximity to PHX Sky Harbor and PHX light rail are unbeatable. Rooms are European/IKEA style (compact and well designed with power dock on work desk; fridge) and perfect for our 1-2 night stays. Complimentary Internet a big plus. Courtesy shuttle to/from airport. Or take Sky Train across the street.
November 3, 2014
Rated 5 out of 5 by Ralph101 Nice Place And Great Value
I love this hotel. It is close to the airport, very reasonable, and extremely efficiently laid out. Been staying there for years and people are always universally friendly.
October 31, 2014
Rated 4 out of 5 by Christos12 quick stay
i was only stays prior to a early flight so it met my needs good bed and clean room
October 31, 2014
Rated 5 out of 5 by Traveler65536 Comfortable and Convenient
Comfortable room, trendy lounge (with pool table), and very close to the airport. Also right across from light rail (but you don't really know unless you look out the window).
October 29, 2014
Rated 5 out of 5 by BK48 Great Hotel
Nicole and her team do a great job. The location is perfect between the airport and downtown. Friendly team, good food and casual atmosphere. I highly reccomend this hotel.
October 24, 2014
Rated 4 out of 5 by Kelly9154 Noise & Rough sand paper towels !!
Construction was going on across the street & work usually started around 6-6:30AM 6 DAYS PER WEEK NOT ON SUNDAY...thank heaven I got to sleep in ! day out of 4.
The really bad thing about the hotel was that the towels were very, very, very , very ROUGH (did you understand that what I meant is that it was rough texture, like drying with a scratch pad!!!!)
October 22, 2014
Rated 3 out of 5 by Sally25 This hotel is very handy to airport
Danny checked us in
last time we stayed we were up all nite with a party at the pool-June 2012
asked for a quiet room-#512-contruction started at
5:45 am on the building next door-
suggestion-hotel was not full put guests on the otherside of the hotel
Nancy was on the desk in the am. She was very mad
that Danny had given me 2 10.00 vouchers for breakfast for gold status. She said to me 'its not
my fault and not your fault"-totally non professional
not only was i offended by it she had no problem'
throwing Danny under the bus
Suggestion-train the staff to be professional
October 21, 2014
Rated 5 out of 5 by Suz67 Love the Aloft Hotels
I recommend it always. It is convenient close to Airport and Freeway access. The staff is friendly and accommodating. WXYZ bar is a great atmosphere and Rebecca the Bar tender is awesome! I will continue to come back every time I fly into Az.
October 21, 2014
Rated 5 out of 5 by Adrian57 Clean, refreshing, great staff
It was great. I had a great night sleep and left refreshed for my drive to Flagstaff to watch my daughters soccer game.
October 21, 2014
Rated 5 out of 5 by Rabbi014 great facility and great staff
Room was neat, clean, efficient, nicely minimal. Staff was the greatest. Every person but especially Doug and Ryan who helped with luggage and local information. Close to airport and good restaurant.
October 14, 2014
Rated 1 out of 5 by A380Pilot Degrated hospitality under spg level
I called this location to reconfirm an early check in and the logistics to the hotel. the front desk agent was not informative, she was rude and she hang up the phone line. I called back, the front desk agent picked up the line after 5 min hold and told me she had a long line of customers and did not have time to speak with me. I asked for the managers name and she gave it to me and when i asked to speak with the manger she hang-up the line again.
I called SPG, they transfered me the the hotel manager and she was not helpful and was cold in personality and as a host to the hotel.
I decided to cancel my stay at this hotel and move on in to a diffrent location.
October 10, 2014
Rated 4 out of 5 by UPTraveler Aloft PHX Airport
Enjoyed this modern Hotel. VERY QUIET and comfortable room. Just be aware there is no driveway access into the front of the hotel from the main street. No ice machines on floors, but free ice is available from front desk staff.
October 7, 2014
Rated 4 out of 5 by 1maninaroom A night at a hotel
The ALOFT rooms are nice and clean - but get very stuffy and warm. The hallway had nicer air. Staff was kind and courteous - but the young per on who checked us in just could net seem to find my reservation of SPG number. I think that was an issue of training not her personal ability.
October 6, 2014
Rated 5 out of 5 by Manic always perfect
Everything about this hotel is perfect, except the shower, there's no water pressure.
October 6, 2014
Rated 3 out of 5 by Sharrie convenient for airport access
We picked this hotel for an overnight stay due to a flight schedule change. It is located very near the airport but we had to wait nearly an hour to be picked up at the airport- the van passed us by several times even though we were standing at the hotel shuttle area and waving to the driver. Airport curb personnel had to phone the hotel to finally get the shuttle driver to stop for us. Shuttles are limited to every half hour for morning departures and if capacity was exceeded, some guests were told that taxis were available. When the primary advantage for selection of an airport hotel is convenience, this should be as much of a focus as providing a good night's sleep. The hotel was new, clean and the room was efficiently laid out, but our experience was not what I expected from a Starwood hotel property.
October 1, 2014