Rated 2 out of 5 by Tom8308 Poor service, overpriced
*The valet did not open the door for either me or my fiance.
*We had to unload all of our goods from the car.
*The valet then proceeded to leave our car running with doors open for 5 minutes while playing on his phone before parking it.
*The room "overlooking the lake" did have the warning that it was near the train, but our expectations were not set appropriately. Horns on the trains blared all night.
*The room felt really cheap.
September 5, 2015
Rated 5 out of 5 by Gi216 One of the best places to stay in Cleveland
My husband and I stayed at the Aloft for our wedding anniversary. We received amazing service and attention. Robert at the front desk was exemplary! The room was so clean and the bed was extremely comfortable. We had drinks at the bar and the young lady that was tending bar was very nice and personable.
There are tons of things to do right in the area but if you want to change scenes it's not hard to get to any other fun place in downtown. I would recommend this hotel to anyone that I know in a heartbeat!
September 2, 2015
Rated 5 out of 5 by Blwohio ABSOLUTELY FABULOUS
Downtown Cleveland has a lot to be proud of lately, this hotel is on the top of that list. GREAT location, steps away to lots of fun, or perfect for business stay. Wonderful check in staff! Clean, clean, clean. Hospitality at its finest! Great bar, so many local restaurants to chose from. Oh... And the view, spectacular. 5 stars all the way!
August 29, 2015
Rated 5 out of 5 by skyguy Amazing Stay is this really Cleveland?
This ALOFT hotel is stunning! it's Chicago meets Miami meets New York all on the banks of Lake Erie in Ohio. The staff was attentive, the rooms immaculate, and the vibe was off the charts. The bartender was personable and housekeeping went above and beyond. My friends had a Lake view , I had a city view and both were breathtaking. And after a night of dining and partying the beds were so comfortable I slept like a baby. look no father in downtown Cleveland for a true experience that feels like a real W.
August 28, 2015
Rated 1 out of 5 by Judge1640 IF YOU LIKE CHAOS YOU'LL LOVE THIS HOTEL!
Frequent travelers beware--if you like trying to sleep in the middle of a bar with loud drunks or in the middle of a railroad switching yard, you will love the chaos that takes place at the ALOFT. No security, drunks running loose up and down the halls all night, loud bar music until 2 am (with more drunks), NO SIT DOWN BREAKFAST. This is a hotel where the owners want it both ways--REVPAR and the lucrative bar business with virtually no security, tiny rooms, and a staff that is too inexperienced to know how to manage the chaos. NEVER AGAIN!
August 24, 2015
Rated 4 out of 5 by Elayne door setup
Bathroom door setup needs improvement
August 3, 2015
Rated 4 out of 5 by MJaden One Night In Cleveland
Loved the location Very nice lobby/ lounge area. Great dinning options and a very cool hotel.
July 27, 2015
Rated 3 out of 5 by Rachel33 Small room & burnt burritos
Our room was incredibly small but our bed was very comfortable!
I was getting ready to go to a reception & someone burnt a burrito in the microwave downstairs & the emergency alarm kept going off.
It was very inconvenient & I had just a small amount of time to get ready.
June 28, 2015
Rated 5 out of 5 by Jillini Hotel staff and amenities are some of the best around
The staff at the Aloft have never disappointed me whenever I stay here. Whenever I have a question they are quick to respond and/or find the answer if they can't assist.
As far as the amenities go, it's a great spot for local restaurants (they're attached to the hotel), amazing gym options (you can utilize the EB Fitness center below and even attend classes), and great place to relax at WXYZ to unwind from a day's work.
I've always had a great experience at this hotel and will continue coming back for months to come.
June 25, 2015
Rated 3 out of 5 by Frank571 Not Happy
There was a pool advertised and there was none.
There was shuttle and it only worked after 4 pm.
There was a wedding there and they catered to those guest.
My room was not Clean when I went out for the afternoon. I was there three Days .No shuttle to airport until 7am.I had a 6;10 flight departure. Trains blowing Horn all night passing by. .No conciecige to help with entertainment in area..Shuttle stop running at 12:00am. I left out to hear jazz at Take5 at 9;30pm and driver could not pick me up .Only One Van..I had to walk back.AT NIGHT,,WOw
June 22, 2015
Rated 5 out of 5 by AlicesDad Nice hotel in The Flats
Frankly, I am surprised at how much I liked this hotel and the neighborhood. It had been maybe 15 years since i spent any time in Cleveland, and I was surprised at how much better The Flats were than when I was last here. Additionally, the hotel itself is very new and in great shape. The staff were friendly and knowledgable about the area, and the access to the full gym connected to the hotel (not just the tiny one in the hotel) was a nice bonus. I'd definitely stay here again,
June 20, 2015
Rated 5 out of 5 by Jimnshell730 My New Favorite Hotel
We had a wonderful stay in Cleveland at Aloft. We went for a concert and appreciated the shuttle to Playhouse Square. The hotel is beautiful, the beds were comfortable, the amenities were outstanding and we loved the bars and restaurants in the hotel. Our only regret is that we couldn't stay longer.
June 8, 2015
Rated 5 out of 5 by Templin48 Very Avante Garde
Rooms and building decorating is remarkable. Excellent location with the convenience of a complimentary shuttle. The front desk clerk named Robert was outstanding.
June 6, 2015
Rated 5 out of 5 by mvanarsdale Excellent Hotel - Especially the staff
I stay at this hotel weekly and would never stay anywhere else due to the service I receive from the staff every stay. Yolanda and the rest of the team behind the desk are always polite and very responsive. The WXYZ bar is super convenient and Justin's staff is consistently excellent. I'd recommend this hotel for anyone needing to stay in the downtown CLE area.
June 4, 2015
Rated 4 out of 5 by BrianChi Nice Place to stay
Stayed here for a Cavs game, a bit of a hike walking to the arena. The Front Desk Supervisor (forget her name) was fantastic and gave me a Platinum welcome basket full of snacks....very nice touch. I stayed in a corner room that had a nice view, but the room was colddddd and drafty, could not get the room to warm up.
April 25, 2015
Rated 5 out of 5 by AFP7 awesome
this far exceeded my expectations in every way
April 20, 2015
Rated 5 out of 5 by Unique16 Hotel stay was awesome
I have been to many hotels in my life, but this was by far the best experience I have ever had, starting from the valet parking to check in/out to the room service and the lobby everything was a wonderful experience I love it and I will be back soon.
April 8, 2015
Rated 4 out of 5 by ColumbusTraveler Everything was great... except a cold shower
The stay was great. The rooms were very modern and nice looking with a comfy bed. The bar in the lobby had tasty drinks and a nice bartender. The valet guys were nice. BUT the shower in the morning was freezing! I would not go back until I can be assured i will not have to wake up early in the morning and take a cold shower.
April 3, 2015
Rated 4 out of 5 by snl8387 Great Valentines day
We stayed over valentines day weekend.
First time staying, it was good.
I was very impressed with style of the room. The shower was awesome and the bed was like sleeping on a cloud.
The WXYZ was a very modern bar, not something these two country girls are used to. The drinks were pretty pricey. However this could just be from being in a bigger city we aren't used to.
The refuel option in the morning was a good idea. However, having a little more detail on what is in certain options like the breakfast burrito would have been nice.
The only downside was that they only brought one thing off what we ordered on our refuel tag. Leaving one of us without breakfast.
Overall it was a great stay.
February 23, 2015
Rated 4 out of 5 by medo300 Great
However, there was no WiFi or difficult to connect. I stayed for 2 days, and didnt connect.
January 2, 2015
Rated 5 out of 5 by HappyJack2014 Best hotel in Cleveland
This is by far the best aloft hotel there is. I am seasoned vet of travel over 120 days, and while the aloft brand doesn't blow me away, this hotel takes it to a 5 star can't miss hotel. The main reason for this has to be the staff. Ben, Jessica and Robert who work the front desk, have to be the best associates I've ever met with Starwood. I stay there quite often and they also make my experience worth while. In terms of a fun and exciting place the bar is an amazing spot. Both Justins that work the bar plan great events (like sushi Wednesdays) and make ever evening a lot of fun. In general all the staff (including refresh crews, etc) make this a top notch hotel.
If your looking for a spot for work, fun (downtown nightlife), or just stopping through; you can't find a better deal for a hotel!
December 18, 2014
Rated 5 out of 5 by Ale64 Very nice hotel
We found the hotel very nice and would recommend it to anyone.
December 2, 2014
Rated 1 out of 5 by Balloonpopper10 Disappointing
I wanted to like this place, but we had to move three times due to rooms not being finished or intense perfume odors. I'd give it another shot if only b/c of its location.
December 1, 2014
Rated 5 out of 5 by Markdelb Great accomodations...
Wish there would have been a plug and nice speakers for ipod
November 27, 2014
Rated 5 out of 5 by Chad40 Great downtown Cleveland option
This is a great affordable downtown Cleveland option. Location is convenient and staff is great. Highly recommend.
November 23, 2014
Rated 3 out of 5 by Salesman33 Nice room, not quite ready for business travelers
The room was sleek and trendy looking and the staff was very polite so I would recommend to friends staying for a weekend in Cleveland; however I would hesitate to stay again for business travel (which I do several times a month). Reasons it doesn’t work for business:
1. WiFi system was hard to log into
2. Parking attendant was rude – Gate was broken and after waiting 5-minutes for him he very bluntly told me to drive to the upstairs gate without a bit of apology or directions
3. Breakfast options were slim and only was size coffee cup (small).
4. I ran out of contact solution and they did not have the option for to purchase some as they were out and there convenience store was not in walking distance.
November 20, 2014
Rated 5 out of 5 by Mark555 Pow-wow!
Views, comfort, upscale materials, polite kind staff, yummy food. Wish I could live there.
November 13, 2014
Rated 3 out of 5 by Rob549 Nice place to staff for a football game.
Everything we needed was within walking distance. The room was nice but we had to change rooms due to a water leak from a room above ours; 3rd flr. We were moved to the 5th floor and it smelled of sewage. The smell was not over powering but it was still present.
October 29, 2014
Rated 5 out of 5 by Kitty55 Great Facility!
We stayed 1 night for a wedding in Cleveland. Everything was perfect. We loved the lobby to gather.
October 21, 2014
Rated 4 out of 5 by slickmom Nice stay
Overall, stay was good. Location was difficult to find if you're not familiar with the area. Robert at the front desk was awesome!! The music in the lounge/bar area after 10:00 was obnoxiously loud. We went to the bar next door. Might want to consider toning down the music--you're losing business from the crowd that can afford the accommodations.
October 20, 2014