Rated 2 out of 5 by DC101 Cheap and moldy, Uncomfortable Beds
This is my second stay at this hotel. The first visit was last month and I left with a very painful back due to the mattress not being of high quality and literally you are sleeping on a flat piece of wood. Additionally, there was a large amount of mold in the shower. There is no privacy at all, and I didn't receive any perks or appreciation as a SPG Gold Member. I was told I needed to pay for a water when asking for water. My bed was never made, the towels never replaced, when asked for the room to be serviced, it wasn't…
I attempted to go for a second visit last week. Staff is kind and thoughtful at check in, when leaving day to for my work day at the base hospital-- I took the do not disturb sign off the door around 11:30 AM, told the front desk associate to ensure the room was serviced and cleaned. When I arrived later that evening around 9 PM, the room was in the same condition, not serviced, as well-- The cleaning lady (physically met her when leaving and said good morning) took the tag for do not disturb off the counter where I left it and placed it back on the door as if it was left there and she wouldn't have to clean the room. This is insane, very unprofessional and over the top-- not once, but twice on two separate trips this happens. As for the bed, it was the same uncomfortable bed, the mold was evident in the showers, and the privacy isn't the best outside the windows. I believe this is not a SPG quality.. I felt no royalty to the program, in addition-- I did receive a free coffee or water voucher this trip which was appreciated. However-- I find this hotel not to be a good place to stay moving forward until the management can clean the showers with bleach, scrub off the mold. Clean off the dust that is everywhere on top of surfaces that are not touched but possibly once a year for the cleaning staff is evidently lazy and complacent, and the level of quality of the beds is that of the heavenly experience in other brands shared in my travels with the SPG market. Very disappointed.
November 10, 2014
Rated 4 out of 5 by ESR222 Convenient
Met my expectations, clean, friendly staff, easy, good location for business travel.
November 20, 2014
Rated 5 out of 5 by SunnySkies Excellent Stay
I've been here twice so far and Ruby and her staff have far exceeded my expectations both times.
If I return to the San Antonio area I will most definitely stay at the Aloft again.
November 6, 2014
Rated 2 out of 5 by amydale03 This Hotel just felt cheap
From the time we walked in we felt the hotel was going to be a let down.. not sure if it was run down or just not keep up well. The clerk that checked us in could only talk about how this was his last day and how great he felt leaving. Not a good way to be welcomed. When we got to the room it felt small and my wife had issues with the fact their was no fan in the restroom. The Bed had a pad on it but it keep sliding around and bunching up so we finally just pulled it off the bed. The sheets keep coming off the bed. Not the anniversary I was hoping for going to have to make it up to my wife for sure now.
October 20, 2014
Rated 5 out of 5 by Leo7824 An excellent stay in hotel
I have already booked a room in hotel in past trips. After two years I returned back, and realize attention quality was improved, so I enjoyed a lot my stay. I gladly book a room in the hotel in my next trip to San Antonio.
October 29, 2014
Rated 4 out of 5 by zlzoul Typical Aloft
Room design is fashionable, very clean which is great, excellent staff.
One star off for the thin walls. Could hear clearly what my neighbors are talking next door.
October 26, 2014
Rated 2 out of 5 by Mrtravel28 As Platinum I'd look elsewhere next time
Had two nights, two rooms booked. As a platinum I asked for breakfast for amenity but had to call corporate SPG to provide the front desk with the info that Platinum members actually receive breakfast as welcome amenity for each day of their stay. Both rooms were on the completely opposite side. One of the rooms didn't have a phone so connecting with my party meant a walk across the hotel every time I needed to speak to my business partners. When I brought this up to the front desk they didn't have a solution. Was given points in compensation but phone would have been better. Even the most basic motels have phones in the room and as a platinum member I find it unacceptable. I should have known better than to stay at an aloft.
August 6, 2013
Rated 5 out of 5 by EvanI All around fantastic
This hotel offers great value, convenience and shuttle to the airport. Wonderful shopping and restaurants within walking distance. It is very clean, offer free water, which I normally get anyway, and a very very friendly front desk staff. I will have stayed over 100 nights at spg hotels this year and the front desk here is much friendlier than any Westin or Sheraton or w I have stayed at, and while not as formal as st Regis, are just as welcoming.
October 13, 2014