Rated 1 out of 5 by charlottetrying a mistake
left over food in the micro wave from previous guest, wall shaking when guest next room turns on ac, party going in the next,... lots of other options out there
April 1, 2014
Rated 5 out of 5 by BusyBri Great accommodations. Wonderful stay!
This hotel is clean, staff are friendly, the bar is great and overall experience was very good.
March 18, 2014
Rated 3 out of 5 by 1DCK Worst gym for an SPG hotel
Gym is in a room smaller than a standard hotel room and the equipment is very limited.
Not what you would expect from a hotel that was recently renovated and converted.
wont be staying there again.
August 8, 2013
Rated 3 out of 5 by helen123 Facilities are good but service is very poor
The hotel is nice and clean. However, service was very poor. It is possible that they are understaffed. I called the front desk several times and there was no response.
July 28, 2013
Rated 5 out of 5 by cotsen Geat stay
Eventhough I was there on a business trip, my family went with me and everything with our stay was great. My daughter even received some surprises from the hotel.
July 13, 2013
Rated 5 out of 5 by sdavis8312 Great place if you have business in the Valley
Work is close by so this is the stand by hotel for all my visits to the Bay area. Comfortable rooms with lots of space. Big flat screen TV. Nice bar and restaurant area and the food is pretty good. Very good food nearby - Mexican, Thai, Chinese, Vietnamese. Great access to Don Edwards and Coyote Hills parks for running. They used to have mountain bikes for guests - wish they would bring that back. Health club could use some better and more equipment - treadmills, elliptical.
February 11, 2014
Rated 3 out of 5 by DaveW117 Great facility, weak service
Even though I booked a rate which included continental breakfast and am platinum, I was declined at check in. Wake up calls were either missing or not on time, very odd. Did the green initiative, asked for towels twice, finally gave up and grabbed some off a cart. No in room water or coffee, even though included.
I have stayed here many times as the hotel opened as a W. used to be great, now a second or third choice at best.
August 18, 2013
Rated 5 out of 5 by mk77 Exceptional customer service
Our organization hosted an alumni banquet at Aloft Silicon Valley recently. The sales and catering staff as well as hotel management provided exceptional customer service! The chef accommodated last minute additions to the headcount without hesitation and dazzled all with excellent food. Round of applause to the General Manager and Director of Sales and Marketing and their staff.
July 23, 2013