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1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 3.9 out of 5 by 111 reviewers.
Rated 5 out of 5 by Great hotel to stay with family First time staying in this hotel and I was surprised with the cleanliness attentive staff that cater to your needs. We made a last-minute request to have a baby crib placed in our room which they accommodate to us right away I will definitely stay in that place in the future. And will to recommend everybody. April 19, 2016
Rated 3 out of 5 by Awesome hotel and concept Overall, the hotel was amazing. The clealiness and the decor was exceptional. However, I couldn't get any champagne glasses and had to settle for plastic ones. Our sink was also flooded the entire time. Our neighbors were extremely loud and were obviosuly smoking something other than tabacco from the smells in the hallway. Last but not least, we waited to have our order taken at the bar/restaurant area for 45 min. There was only one waitress for a room full of guests. We never even got a table and decided to check out early and go get food else where... I dont normally complain but this was supposed to be a special valentines night for my lady and I. It was pretty disappointing. February 15, 2016
Rated 5 out of 5 by I love this hotel! My all time favorite hotel. I love this place and wish i could just move in! January 28, 2016
Rated 3 out of 5 by Good for a stag party NOT for business travel. Disclaimer: it is common that only negative things are being put in focus. So from the beginning on I would like to mention that beside negative experiences below, the remaining was positive. Staff was always friendly and responsive. Check in: Arrived at the hotel after long flight. Was the only person checking in. Check in took about 20 minutes to activate keyless. After this I was told that keyless is not working and issued a normal key card. In-between the check in was interrupted by guys asking for late check out, and attention of the only front desk staff was shifted from me completely. Apparently there was some event going on: a high school year end party I assume. A bunch of very drunk teens where circulating from event room to lobby-street exit. My rimowa suitcase for some reason attracted their attention and some of them approached me with questions “how much did it cost” and “what are you doing for living”, which after a while became annoying. I was polite, but somewhat expecting the security guards (there has been 2 of them in the lobby) to interfere. Did not happen – both where just looking how the situation develops. Room: When I entered the room I found dirty plates and glasses on the desk. Have put them outside door and called front desk about it. The staff said they are going to collect it and apologized for this. When I’ve put a do not disturb sign outside door 2 hours later this stuff was still there. The room was generally clean (apart from these dishes), but there was rubbish in the waste bins. Getting to sleep: At 12 midnight the party was still going on. Apart from music basses, that shook the whole building, screams outside as well as in the corridors. In the following days (in total I’ve stayed around 10 nights), I would like to note a few points: 1. Maids don’t really pay attention to “Do not disturb” or “Make a green choice” signs. I was frequently up until 5-6 am due to communication with Europe. Almost every morning at 9 I was woken up by someone entering the room. 2. Internet cuts off in irregular intervals (access is free, but the sessions expire). Meaning that if you are on a, say, skype call – you get disconnected, need to open browser, reconnect. 3. Room service staff was very unpredictable as with each interaction I discovered something new: a. One evening I was told that I can not order breakfast and have to call in next morning. b. Another time when I ordered extra strong espresso, it was ignored. When I called to follow up: the reply was “you have a coffee machine in your room”. December 25, 2015
Rated 5 out of 5 by Great for business travelers and family Been a Starwood member for 15+ years and this is one of the best hotels for the class. Like all alofts this hotel is very new so you can expect great facilities, what stands out about this Aloft is the fantastic staff, super large rooms, and convenience as it is right by 84 bridge. I visit Palo Alto often and always stay here instead of one of the over-priced and small hotels on the other side of bay. December 16, 2015
Rated 4 out of 5 by Solid clean efficient hotel I've stayed here several times and find it to be the best Aloft I've visited. The rooms are clean, staff is helpful, friendly and efficient, there is an on-property restaraunt and of course Botlr - the robotic butler! December 13, 2015
Rated 4 out of 5 by A few issues, but overall good stay. We held a memorial dinner for my mother-in-law and the event staff were wonderful. The plans were made quickly and easily, and accommodations were made at every request. The rooms, overall, were ok. Some age is starting to show, and one of our rooms had a persistent stopped up toilet. On the first call, a security guard showed up at the door with a plunger. The request for more towels was met with the robot/butler which was cute, but not personal customer service. The next night, a repairman replaced the toilet. Why were we not just relocated?? When checking out, I mentioned this to the front desk and was told, "Oh, you should have asked to be moved." Not the kind of customer service I'm used to at a Starwood property. November 17, 2015
Rated 3 out of 5 by Decent hotel with terrible gym The hotel itself is decent if you need to get to silicon valley but it is NOT in silicon valley. Also, the gym is woefully inadequate. There is one treadmill and the room itself is very dark. They really need to change this. October 30, 2015
  • 2016-04-27 T09:04:45.569-05:00
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