Rated 3 out of 5 by rcbeall1 Okay Hotel - Could be Better
I stayed at this location a few weeks back for a weekend trip to Charleston. The lobby area of the hotel is nice and well kept. When I went up to my room, the hallway floors were covered in what appeared to be debris left over from carpet that was recently changed. No big deal, but you think after two days someone would have vacuumed it up. The ceiling in my room had lots of cracks and marks (it looks like it has been patched multiple times). This was not a huge issue since I knew that I was not staying at a 5 star resort, but the hotel could use some renovations. My room was clean and the staff was friendly. Even though I pointed out two small negatives, I would recommend this hotel to anyone who needs to stay in Charleston and is not looking for anything too fancy.
August 25, 2015
Rated 4 out of 5 by BigBill Great Staff
With this brand you know what you are getting - value and hopefully a good night's sleep with SPG quality. Some of these have become party hotels, but this one was peaceful. Nothing available for any special upgrade except high floor, but staff make the difference and this is a friendly, efficient courteous staff. Very convenient location for the motorist or flyer.
July 14, 2015
Rated 1 out of 5 by Heather85 This hotel needs much improvement to feel like Aloft quality
The room needed vacuuming under desks, bench, and near bed. Towels has stains. Bathroom wall has patch paint jobs with white paint on great paint. Bench in room had white substance stains. Bathroom tile had water stains. Hotel pool was super cold and the pool tile did not look clean. Overall I did not feel like I was staying in a clean and well kept hotel.
June 9, 2015
Rated 1 out of 5 by Joe1946 Not recommended
This was my worse hotel experience ever in nearly 40 years of traveling. I had no towels in room and I arrived about 8 PM. I left to do business and returned the next day and only thing done to the room was the bed was made, no towels, hand clothes, etc. The first night I had to go to the lobby to get towels, etc and I gave up on the second night. I will not recommend this hotel to any of my traveling friends.
June 2, 2015
Rated 4 out of 5 by Dearco Stellar staff
I had what turned out to be a non-functioning TV. Tierra and Kourtney went above and beyond to remedy the situation. They responded quickly and before I returned from business meeting, the TV had been replaced.
One down side of this hotel is that it is in proximity to a paper mill that puts out such an outrageous stench that it woke me up. Every hotel in this area is going to have that problem. Just cross your fingers and hope the wind doesn't change directions.
May 25, 2015
Rated 4 out of 5 by des404 Having microwaves in guest rooms would be a great feature!
This actually was my first experience at this hotel and your front desk agent Andre Green has done an outstanding job in making me feel welcome!
Andre exhibited effortless and exemplary customer/guest service skills and is a great ambassador for your establishment.
Please share this letter with him to keep him encouraged, he deserve to be recognized for his efforts!
May 14, 2015
Rated 2 out of 5 by Mike0600 Needs Improvement
The hotel is hard to spot from the road, but in a decent location relative to shopping/restaurants. The staff definitely need more training: cook-to-order breakfast took 30 min to get, housekeeping did not clean room, and front desk ignored the subsequent request for them to do so. Overall very disappointed with the experience.
May 1, 2015
Rated 3 out of 5 by Linda7146 Not SPG standard
This was not the usual standard of SPG hotels. Lots smaller and location is not near the historical locations of Charleston.Planes flying over all night very noisy.
April 18, 2015