Rated 3 out of 5 by JDay Love the brand, but I was disappointed
I love the SPG brand but I was disappointed in my stay at your facility in Chesapeake, VA.
I requested a better iron as the one that was in my room did not work. I called the front desk and they stated that they would find me a better iron. I waited and waited. No one came to deliver a different iron, and unfortunately, I had to attend business meetings during my entire visit with wrinkled shirts. I was very embarrassed.
June 17, 2016
Rated 4 out of 5 by Jazzy10 Ok
The rooms are way too small , they whole time I was there the tv was broke and sink was back up. After several calls to get it fixed No one came !
May 16, 2016
Rated 2 out of 5 by JohnB24 Needs Some Work
This hotel is not geared towards an older audience or at least the image doesn't seem to be. I may be 22 years old but I feel like I'm in a Teen's Choice Awards every time I walk through the doors.
My initial view was I thought wow this going to be great but right when you walk through the doors you're hit with blaring music. The front desk is awkward and totally inconvenient, it's a circle placed right in by the food and in-between the main walkway which is awkward when waiting in line.
You aren't given complimentary breakfast because you instead get a bar that's named after the alphabet... Seriously the price you pay here is stupid for you to not include breakfast. Which brings up the overpricing of food and drinks. $5.00 for a single breakfast sandwich and $5 for a Corona?! You've got to be stupid. Plus, they offer you an environmental program for a $5 voucher. Which doesn't make any sense because with tax you end up having to pay for some of the food out of pocket still.
There was a painting party held in the lounge area which is right next to the bar, complete buzz kill. You can't watch TV or play pool when tacky 80s music is blaring on top of the hotel's music.
The pool was down so can't say anything there. Laundry facilities were surprisingly nice but need a serious update themselves. The washer is really small compared to the dryer.
Keyless entry is a nice feature, I'll give the hotel that for sure but it wasn't made clear that my bluetooth needs to be turned on so I was "locked out" for a good 5 minutes.
My rooms door looks like someone tried to break in and it's missing some wood on the bottom to cover this up it's just painted over. There are several paint flaws, stains, and other dents that are just covered up but clearly visible. If you're making me pay $177+ a night I expect it to be flawless.
The king size bed was comfy and I really like the layout of the room. What I don't like is how small your closet/storage space is. My room is 432, which if I have the blinds up can easily be seen into from the elevator waiting area. Total lack of privacy there. Also, the blinds suck because light was still coming in that kept me up.
The staff was fairly good, your female chef was completely rude every morning at breakfast as people would place orders and then she would just throw in on the table in front once it was ready. Your male bar tender was rude as well and had zero social skills.
The thermostat sucks, my room wouldn't get above 64 degrees ever. No matter how many times I pressed that up arrow it never changed.
Honestly this hotel has a great image but once you're inside you realize that it needs some serious work both physically and economically. By the way, I don't need a car wash...
May 6, 2016
Rated 4 out of 5 by angelflyHi Great stay but a little cramp with traveling children
I had a great stay overall. It was my second time staying at an Aloft. Lounge area was nice and a great place to wind down. Bar, DJ and karaoke was a plus. Just wished I arrived earlier to take part in sip and paint night. It looked like a lot of fun. Staff was friendly and helpful with my needs. Beds were comfy and I had a great night sleep. Downside rooms are small and quite cramped when traveling with children (6 and 8). They had limited space to be kids.
April 30, 2016
Rated 4 out of 5 by tess04 disappointing stay
room freezing thermostat broken
April 18, 2016
Rated 5 out of 5 by lashdivas enjoyed every moment
i always enjoy myself every time I stay..
February 29, 2016
Rated 1 out of 5 by Kmk88 Needs to fix a lot of problems
Never had hot water, and when said something the staff acted like don't know why? Never said sorry let me look into this. Just weird looks cool,room not functional. Room temp could not be controlled we had to keep calling desk to say its 85 now it's 62. Not comfortable beds. Only poisitive was the lobby fun to hang wih the rest of the team parents.
February 15, 2016
Rated 5 out of 5 by DayjiaC Great Amazing!!!
I came into town for the night looked up different hotels and booked with aloft. From the start Elana was working front desk and gave us all the info we needed too help us get settled in. Dani was sooooo cool and treated us kindly and even helped with getting a taxi set for the next day! Sara was our bartender and she made us great drinks and was very friendly. I am coming again to this location and the others now aloft is on my list of brands i can trust. Thank you for a clean and very comfortable stay.
February 12, 2016