Rated 5 out of 5 by HockeyNut15 We'll be back!!!
Never stayed at any of the nearly 100 Alofts, but was always curious about them. LOVED IT!! The staff were accommodating, and made you feel welcome. I may be at the higher end of the target demo they are seeking at Aloft, but I am not a typical 50 year old. I loved the vibe I got the moment I walked in the door. The lobby was buzzing with activity (Paint Night!). Another big plus: a bar in the lobby that was open to 2am! So many times I have come back to a hotel early in the evening, wanting to have a nightcap, to find the hotel bar closed up tight at 9pm. This was an unexpected and awesome bonus. Can't say enough about how ALIVE this place was. If you have never stayed at an Aloft, don't pass up the chance! We will back, we are hooked!!
April 6, 2015
Rated 4 out of 5 by blazer1mil FRI-SUN
Location: Very good.
Hospitality Staff: Very good.
Facility: Exceeded expectations - (except - 1 elevator nonfunctional)
Cost: Good value.
March 30, 2015
Rated 4 out of 5 by Lovetotravel62 Fun Getaway
My husband and I were in town for one night. Staff was very friendly. There was a nice area designated for walking our dog. We would definitely come again.
March 22, 2015
Rated 5 out of 5 by Casey4491 a great hotel at a great value
this was my third visit to the Aloft Chesapeake. it continues to be my first chose when visiting Hampton Roads
February 23, 2015
Rated 1 out of 5 by Mark93 Ripped Off
Everything looked good on paper, and the hotel had a modern and sleek look on the outside. It ended up being my worst experience at a Starwood hotel.
It began with a minor annoyance at check-in. There was a line of 5 people, with another associate helping two women with what looked to be a protracted issue. I waited about 10 minutes to be served, only to be cut in line by someone who looked to be a regular and needed a new room key. No apology for being cut, the front desk associate took care of her first. The other associate had finished with the two women, but went off to do other things, passing by the front desk a number of times, making eye contact with me, but not working on check in.
The only request I had for the room was a quiet room. I had been traveling all day, and was planning another day of travel the next day. I was given a room on the third floor, about midway through one of the wings. Not where I would immediately guess quiet, but it seemed ok enough. The room was pretty good with features, nice bed, and everything was clean.
The trouble began around 11 PM and through 1:30 AM. A large party moved about the floor, first going out, and then coming back, and holding loud conversations in the hall the entire time. I could not believe how clearly I could hear everything through the door. It was as if there was no wall at all between me and them. I was woken up three times through the night, and finally took a tylenol PM at 1:30 to force myself to sleep through the chatter. The group did not acknowledge me to quiet down when I asked, and there was no response from the front desk when I called.
I've titled this ripped off, because that's exactly how I feel. I paid for a room to be able to get a good nights rest, at a reliable brand. This experience fell far short in the core service a hotel must provide. Both the physical infrastructure of the room, and the service from staff failed. Did the front desk not know there was a party on my floor, or was I put there intentionally?
I can't urge people to stay away from this place enough.
February 1, 2015
Rated 5 out of 5 by TomNJ Nice place
One of the better hotels in the area.
January 18, 2015
Rated 4 out of 5 by Donald10 first time
Very surprised with how nice all the staff was. Very nice modern place to stay. Thanks for the pleaseant stay.
December 29, 2014
Rated 1 out of 5 by FrostytheSnowman Cold room
The hotel staff was friendly but the room was very cold. Turned up the heat in the room but it was still cold in the morning. Also had stains on the carpet and the programming on te TV was from the sixties.
December 8, 2014