Rated 3 out of 5 by MikeJay Average vs. Awesome
General Manager Aloft-
Hello and I hope you had a great weekend....
I stayed at the Aloft Epicenter for the 3rd straight year for CIAA... and my stay was ok, and by ok I mean the hotel is great.... the environment is great...your front desk staff...gets a rating of Average....
The front desk staff don't treat Platinum Guest as such, I experienced this before last year too....
Example.... This year my luggage was late, so US Airways delivered my luggage to the Aloft.... I made a call to the front desk to tell them that my luggage should be arriving within the hour, and could they notify me & have it delivered to my room.... The front desk said we can try to call you, & no to the delivery of my luggage to my room.... I said ok... an hour went by with no call, so I called down to the front desk.. and the response was... your bag is here & you can pick it up....(WOW)....
I also informed the front desk of my late checkout... the response... "We don't do late checkout"
Inform me if I'm wrong...but late check out is part of the Platinum amenities we receive as Platinum Members..... & luggage delivery is a courtesy, I understand that... but its also how you make sure your SPG Platinum Members remember the hotel and leave feeling it was a great stay by the little things they experienced while staying there.....
All in all.... its a great location... hard to beat that spot.. your front desk staff could make it into an awesome location, with an awesome experience.....
March 3, 2014
Rated 3 out of 5 by RickyV No water
It was my first stay at your hotel and the fact there was no running water in the building was definitely a big inconvenience, especially since I had a late start and was hoping to sleep in before getting ready (shower) for my meetings. Not sure that has ever happened to me before at a Starwood hotel. Westin and Ws are typically solid. Suggest you all at ALoft need to step up to the standards of Starwood Hotels.
February 27, 2014
Rated 5 out of 5 by Domiekay Stay During Snowmageddon
I work in health care and my employers expectation when there is snow or ice, is that all employees will be at work!!!, In the past I have stayed overnight in an empty patient room and decided that I was NOT doing that again this time. I made 2 reservations for 2 separate nights in anticipation of not being able to make it home. I was fortunately able to make it home the first night but the second one was unable to. This is where Jim Williams and his staff come into play. When I and a coworker arrived at the Aloft Uptown at the Epicentre, we were graciously welcomed. We were quickly checked into our room and informed that the staff had arranged an impromptu snack for happy hour, which was awesome since most of the restaurants around had already close due to the bad weather. We were even given a packet of popcorn and a ticket for a free in room movie. We also were given a letter that talked about the "Snowmageddon" that we were experiencing and had a funny acronym for the event. I wish I had kept the letter. I wanted to thank Jim and his staff for making such a yucky experience fun and for providing me and my coworkers with such an AWSOME place to stay the night. It definitely rocked. Hopefully I will not have to stay overnight again just so I can make it to work but if I do I will certainly chose to stay at the Aloft. It was great. Thank you!!
February 26, 2014
Rated 1 out of 5 by SleeplessinCharlotte Don't expect to sleep if you have any neighbors
We recently stayed 2 nights and didn't sleep much either night. The noise within the hotel is ridiculous. There is no insulation or sound proofing in the walls. Your neighbors may as well be in your room. Normal conversations can be heard clearly between rooms, especially at 2 AM when people return from "clubbing." TVs can be heard between rooms. The neighbor blowing her nose can be heard. The facility is beautiful. The staff is very nice and courteous. Your stay will be great if you don't care about sleeping. I still can't believe the noise... yawn...
February 3, 2014
Rated 5 out of 5 by slomo Great Location
The location of this hotel can't be beat! It's clean, cozy, and very modern. The only issue I had was the room keys kept de-magnetizing but other than that no complaints at all!
February 24, 2014
Rated 3 out of 5 by MLamar Is this an SPG hotel?
This hotel has a great location by far! There were some concerns that got brought to my attention as a employee at another property I always love to see how fellow properties of the same chain treat guests and acknowledge SPG members. With my recent stay there isn't much of a welcome besides ID, Credit Card and here are your keys. Same with checkout there wasn't did you enjoy your stay just checking out. I have stayed at numerous hotels and I specifically love to stay in my own brand of hotels which are SPG hotels. Aloft hotels are very modern and I love that about the Aloft however the A/C machines used in a lot of Alofts seemed to be very outdated and however at times create a lot of noise. Which was brought up to guest services at checkout. The bed are alright not as comfortable as I would like but it's more about the location in Charlotte that I loved. Overall I would recommended this hotel to other SPG members who are looking for a trip to Charlotte to stay at the Aloft however there needs to be more involvement with staff during checking in. I didn't know where anything was since I have never stayed in this property before.
February 24, 2014
Rated 2 out of 5 by jtpde Surprised
The room had seemed to be leftover space converted to a room filled with Ikea furniture.
I set the temperature on 68 while I slept, eventually moving it to 72 as the room was very cold. The next day I reported the heater to the front desk and asked them to look at it and it seemed to work after that (maintaining the temperature).
Housekeeping seemed to be very quick and not thorough. There were towels/washcloths not replaced on one or two days.
Overall, I am questioning the value of this hotel.
February 8, 2014
Rated 1 out of 5 by rudy2012 the worst of the worst
i stayed at the aloft charlotte at the expic center, it was the worst experience i have ever had. could not find reservation, we had previously asked for a room with two beds but instead got one bed and an air matress. there was no ice machine in the building, no resturant, prices for basic items were over inflateed, there were long lines and waits for the elevator. one elevator got stuck and trapped hotel guests on friday mar 2nd, and on saturday i got stuck and had to be freed by the fire dept. at 3am guest were awaken by a fire alarm and when we complained about our stay, the staff said absolutely nothing. the worst!
March 7, 2012