Rated 3 out of 5 by SaraEllis Good for partying, not so much for sleep
We checked into this hotel late on a Saturday night. We were unfamiliar with the area, but this is clearly more a place to stay if you're going clubbing, or want to pregame/host an afterparty in your hotel room. If you're not (we just wanted to get some sleep), it might not be the place for you.
The rooms were clean, nice, and what I would expect from an Aloft (although that includes the standard gross body gel that always spills out from the dispenser all over the shower floor). The room was extremely loud--mainly street noise, even though we were on the 7th floor, but also noise from other guests. I live in New York City and am generally able to sleep through any noise, but this was excessive even for me.
Most importantly, when we got to our floor after checking in, there was a gentleman passed out in the hallway. Not a great start to the evening. That morning, we saw that he had apparently vomited all over the floor. While that was 10:00am the next day, it hadn't yet been cleaned up.
We brought our dog, and appreciate that the hotel allows pets with no additional fee. However, the website advertised some treats, a dog bed, and other pet perks, which we weren't offered.
Overall, I guess it was a good deal considering the room and the price, but I probably would not stay here again.
December 4, 2013
Rated 1 out of 5 by rudy2012 the worst of the worst
i stayed at the aloft charlotte at the expic center, it was the worst experience i have ever had. could not find reservation, we had previously asked for a room with two beds but instead got one bed and an air matress. there was no ice machine in the building, no resturant, prices for basic items were over inflateed, there were long lines and waits for the elevator. one elevator got stuck and trapped hotel guests on friday mar 2nd, and on saturday i got stuck and had to be freed by the fire dept. at 3am guest were awaken by a fire alarm and when we complained about our stay, the staff said absolutely nothing. the worst!
March 7, 2012
Rated 4 out of 5 by kelceyj Great place to stay
The staff at this hotel is incredible.
The front desk staff in friendly, while professional; and this is one of the cleanest downtown hotels that I've ever spent a night in. My only complaint is that I didn't feel secure late at night because there is no security control over entry to the building or guest floors. Anybody can just walk in!!!! This is unusual for an inner-city property with panhandlers in abundance. If you want good food and nightlife, there is no better place to be in downtown Charlotte.
March 14, 2012
Rated 5 out of 5 by Camille19 Don't read any bad reviews, they aren't true!
My boyfriend and I stayed here for the Coldplay concert a few weeks ago and I must say this hotel was the best I have ever stayed at! I've read a lot of reviews with people complaining about not being able to find it, but rest assured, you will. The hotel sends an email to you asking that you put in a different address into your GPS rather than the one listed on the website. We had no issues at all finding it with the address given. The location is perfect, only about 2 blocks from the Time Warner Cable Arena! Many people have written complaints about the noise level at the EpiCentre at night. Once again, we had no issues at all. Our hotel window overlooked the EpiCentre and we didn't hear any noise at all that night. Others have complained about having to pay for parking... Well you do have to pay to park but most people understand that before booking a hotel in the middle of a city. It wasn't a shocker. The hotel itself is simply amazing! It's very chic and nothing like any hotel that I've ever stayed at. The rooms are amazing, especially the shower! Although we never needed anything from the staff, we always spotted someone at the front desk and I am sure it would not have been an issue to get anything we needed. The staff was very warm and friendly. Also, although we were not due for check-in until 3 pm, we arrived around noon to find that they had our room already available! This was wonderful news considering we were from out of town and spent the morning driving to Charlotte. I cannot find a bad thing to say about this hotel, it was absolutely wonderful in every way. The design of the hotel will blow you away! Thanks for a wonderful stay, Aloft. We'll be back when Coldplay is in town again :)
July 21, 2012
Rated 5 out of 5 by distad In the heart of everything
Staying over 200 nights with starwood I get a fair share of hotels. While staying in Charlotte, the Aloft at Epicenter is literally in the middle of great food, entertainment and much more. In fact, our offices are 20 mins to the south and we stay in the Aloft Epicenter because of the staff, urban scene and food options. They do sell out fast so getting a room can be tough unless you plan well in advance.
November 1, 2011
Rated 5 out of 5 by KB1014 Everything was perfect
The thing that impressed me the most was the entire staffs willingness to go out of their way to make ALL of their guests comfortable.I noticed it in every area of the hotel.Not only were they efficient ,but their kindness and smiles made feel feel VERY WELCOME.Its apparent that it is a mission that is important to this Aloft.THANK YOU
July 30, 2013
Rated 5 out of 5 by DCamp Awesome staff
I stay at the Aloft Epicenter every time I travel to Charlotte. The service staff of this hotel does an outstanding job exceeding my expectations. They go out of their way to recognize me and make me feel welcome every time.
The fitness center is well equiped and the food court well stocked with every item you could want. They offer complimentary coffee, hot chocolate and espresso. The XYZ bar is upbeat and well stocked. Love the pool with a great view of the entertainment complex at the Epicenter.
January 16, 2012
Rated 1 out of 5 by monique5 Unreliable--Poor Customer Service
I made a reservation with the actual location well in advance for business and held a long conversation with the reservations clerk about the location, my stay and the purpose of my stay--including my employee discount. All in all, she booked my stay for the wrong month even though she was familiar with the event I was there for. When I talked to the hotel manager to correct it, and see if they would accommodate me, the said they were booked and he wasn't willing to make arrangements for me to stay there or another Aloft location. He reacted as if it was nothing that I was inconvenienced by their mistake and they did nothing. It was clear that they made the mistake and they didn't care about me staying at their hotel!
March 5, 2012