Rated 1 out of 5 by rudy2012 the worst of the worst
i stayed at the aloft charlotte at the expic center, it was the worst experience i have ever had. could not find reservation, we had previously asked for a room with two beds but instead got one bed and an air matress. there was no ice machine in the building, no resturant, prices for basic items were over inflateed, there were long lines and waits for the elevator. one elevator got stuck and trapped hotel guests on friday mar 2nd, and on saturday i got stuck and had to be freed by the fire dept. at 3am guest were awaken by a fire alarm and when we complained about our stay, the staff said absolutely nothing. the worst!
March 7, 2012
Rated 4 out of 5 by DeeDJ22 Nice place for quick getaway
The view was great for us.... Staff were great. Pillows were fluffy. Overall very pleased
February 10, 2014
Rated 4 out of 5 by kelceyj Great place to stay
The staff at this hotel is incredible.
The front desk staff in friendly, while professional; and this is one of the cleanest downtown hotels that I've ever spent a night in. My only complaint is that I didn't feel secure late at night because there is no security control over entry to the building or guest floors. Anybody can just walk in!!!! This is unusual for an inner-city property with panhandlers in abundance. If you want good food and nightlife, there is no better place to be in downtown Charlotte.
March 14, 2012
Rated 5 out of 5 by Camille19 Don't read any bad reviews, they aren't true!
My boyfriend and I stayed here for the Coldplay concert a few weeks ago and I must say this hotel was the best I have ever stayed at! I've read a lot of reviews with people complaining about not being able to find it, but rest assured, you will. The hotel sends an email to you asking that you put in a different address into your GPS rather than the one listed on the website. We had no issues at all finding it with the address given. The location is perfect, only about 2 blocks from the Time Warner Cable Arena! Many people have written complaints about the noise level at the EpiCentre at night. Once again, we had no issues at all. Our hotel window overlooked the EpiCentre and we didn't hear any noise at all that night. Others have complained about having to pay for parking... Well you do have to pay to park but most people understand that before booking a hotel in the middle of a city. It wasn't a shocker. The hotel itself is simply amazing! It's very chic and nothing like any hotel that I've ever stayed at. The rooms are amazing, especially the shower! Although we never needed anything from the staff, we always spotted someone at the front desk and I am sure it would not have been an issue to get anything we needed. The staff was very warm and friendly. Also, although we were not due for check-in until 3 pm, we arrived around noon to find that they had our room already available! This was wonderful news considering we were from out of town and spent the morning driving to Charlotte. I cannot find a bad thing to say about this hotel, it was absolutely wonderful in every way. The design of the hotel will blow you away! Thanks for a wonderful stay, Aloft. We'll be back when Coldplay is in town again :)
July 21, 2012
Rated 5 out of 5 by distad In the heart of everything
Staying over 200 nights with starwood I get a fair share of hotels. While staying in Charlotte, the Aloft at Epicenter is literally in the middle of great food, entertainment and much more. In fact, our offices are 20 mins to the south and we stay in the Aloft Epicenter because of the staff, urban scene and food options. They do sell out fast so getting a room can be tough unless you plan well in advance.
November 1, 2011
Rated 5 out of 5 by DCamp Awesome staff
I stay at the Aloft Epicenter every time I travel to Charlotte. The service staff of this hotel does an outstanding job exceeding my expectations. They go out of their way to recognize me and make me feel welcome every time.
The fitness center is well equiped and the food court well stocked with every item you could want. They offer complimentary coffee, hot chocolate and espresso. The XYZ bar is upbeat and well stocked. Love the pool with a great view of the entertainment complex at the Epicenter.
January 16, 2012
Rated 1 out of 5 by monique5 Unreliable--Poor Customer Service
I made a reservation with the actual location well in advance for business and held a long conversation with the reservations clerk about the location, my stay and the purpose of my stay--including my employee discount. All in all, she booked my stay for the wrong month even though she was familiar with the event I was there for. When I talked to the hotel manager to correct it, and see if they would accommodate me, the said they were booked and he wasn't willing to make arrangements for me to stay there or another Aloft location. He reacted as if it was nothing that I was inconvenienced by their mistake and they did nothing. It was clear that they made the mistake and they didn't care about me staying at their hotel!
March 5, 2012
Rated 1 out of 5 by CarolP Disappointment
I booked this reservation 6 weeks in advance and when my group arrived for the 5-rooms the hotel only had us down for 1 night only - not 2 as requested. The front desk explained way too calmly they had overbooked and had no rooms for the 2nd night. Imagine my embarrassment when we had to find other accomodations for the 2nd night. These were very important customers that had come into Charlotte for 2 nights only.
October 31, 2011
Rated 5 out of 5 by KB1014 Everything was perfect
The thing that impressed me the most was the entire staffs willingness to go out of their way to make ALL of their guests comfortable.I noticed it in every area of the hotel.Not only were they efficient ,but their kindness and smiles made feel feel VERY WELCOME.Its apparent that it is a mission that is important to this Aloft.THANK YOU
July 30, 2013
Rated 4 out of 5 by swarat Almost there
Great location. Staff was not so great. (1) On a sunday when there was a football game in downtown Charlotte, the W XYZ lounge was not opened when I checked in at approx 5pm. (2) When checking out, I asked the aloha desk to call valet parking. Got to valet parking 15 minutes later and was informed that they were not called from aloha desk.
December 15, 2011
Rated 5 out of 5 by Carhartt Excellent Location
I have stayed at the Aloft Epicenter a few times now and have found it to be an excellent value and within walking distance to everything. The rooms are basic (which goes with a "loft" design) and comfortable. I love all the healthy snack and dining options available in the lobby. FYI - Aloft offers a discount gym pass to the Golds @ Epicenter for those fitness buffs that what something a little more hardcore than the excellent gym on property. The front desk staff is excellent and provides great customer service. I will be back!
July 4, 2013
Rated 5 out of 5 by LipsticknStilettos It was Great but.....
First time in Charlotte and this was a great place to stay. 15 minutes from the airport and within walking or trolley distance from many points of interest. The first shift desk staff were friendly and provided great information about Epicentre. The hotel is in the midst of everything. If you have issues with the hum of partiers between 5pm and midnight, ask for the quiet side. I enjoyed people watching and thought it was awesome. The second shift desk staff were not as friendly and gave off a "mean girls" vibe. I actually warned my family about them so they wouldn't be offended. Also had a credit card issue and was erroneously charged an additional 5% but was refunded within 2 days. All in all Aloft, Epicentre and Charlotte are great and will be staying there again.
August 14, 2013
Rated 3 out of 5 by tinydancer89 Hip and trendy but not worth the price
I stayed at the Aloft in downtown to be close to the epicenter, which it was, great location but I was a little bummed out about what I got for the price tag. The room was super modern and had a good view but I felt like something was lacking, maybe it was the long waits to get on the elevator or maybe it was the super overpriced bad food in the lobby. All in all I will return to Aloft again if others in my party want to go but not on my own.
March 27, 2012
Rated 5 out of 5 by DianeW11 Fun place to stay
This is a great place to stay if you plan to take advantage of the night life and local atmosphere. Being in the heart of the Epicenter, you are within steps of several great night spots and numerous great places to eat. Not the kind of place for a quiet, romantic weekend, or a weekend with small children, but perfect for bachelor/bachelorette parties, reunion events and couples who enjoy being out and about!
July 29, 2013
Rated 4 out of 5 by ashleymagnolia Great hotel!
Incredibly kind & courteous staff and great location- highly recommend!
January 6, 2014
Rated 5 out of 5 by Barbara39 Service
The ice machine was out when I checked in at 5pm on Thursday May 2nd. The gentleman at the front desk offered to bring the ice to my room. It was great to see him go out of his way to make sure that I was taken care of. Later when I needed a cab, he also called a cab company for me.
May 4, 2013
Rated 4 out of 5 by BigE2000 Waiting at the elevator...
Location, service, room was good. However, the elevator to get from the lobby on 5 to street level is ridiculously slow! One of 2 elevators was out of service during my stay. Was there on business so waiting in the morning to get out of the hotel was very stressful.
May 24, 2013
Rated 4 out of 5 by Patti56 Very friendly and helpful staff
We booked four rooms, two of them were on the quiet side and two were on the noisy side (above some clubs). Those who tried to sleep on the side above the clubs found them to be very noisy until about 2:00am making sleeping diffcult.
December 30, 2013
Rated 5 out of 5 by ND827 awesome
Great location and price! No late check out tho but we understand. (There was a concert evening before.)
July 29, 2013
Rated 5 out of 5 by SpaceCadet33 This Hotel has Awesome features and location
The staff members were awesome the atmosphere was great I really enjoyed myself and looking to return very soon. Keep Up The Great Work !!!
December 30, 2013
Rated 5 out of 5 by Court336 Great Stay.
Stayed for the Band of Horses concert at the Fillmore. 6-dollar cab ride to the music factory! Nice, clean rooms and great location.
May 12, 2013
Rated 5 out of 5 by sbogdano19 Great hotel in the middle of it all
This hotel has all the amenities that you would need. And it is in the heart of the Epicenter. I def recommend for any business traveler.
February 28, 2013
Rated 4 out of 5 by SJR22 Nice hotel in the heart of the action in Charlotte
This Aloft is a nice basic hotel right in the middle of Charlotte's night life. Well placed, but still quiet. Nice staff and good prices.
May 14, 2012
Rated 5 out of 5 by Lasey Loved the room
Compact but totally adequate. My 12-year old niece loved it, so did I. Great location. Anything you want in the Center.
July 1, 2012
Rated 5 out of 5 by lcart Loved it
Very clean, very courteous, reasonable priced
July 1, 2013
Rated 4 out of 5 by moni Lovely Hotel
Nice hotel! Would not recommend if you're looking for a quiet place away from it all as it is in the heart of the downtown Charlotte party scene. Amazing staff. Fabulous restaurants and entertainment only a few short steps away from exiting the hotel lobby. My only problem was that I wish my reservation information would've included more detailed info on how to get to the parking garage or that the hotel had a clearly marked sign for Aloft hotel parking. Had a few problems there, but the staff helped me via cell to navigate to the parking garage and also helped me get my luggage from my car as I had parked on a level where there wasn't an elevator. The room was nice, the bed...ehhhh not as comfortable as described on the hotel site, but the wonderful staff were friendly and helpful. The only major gripe I have is that there were long black hairs on the bathroom floor clearly noticeable as we opened the door and entered the room but everything else was clean and impeccable. The large TV was a plus but the room temp had issues of not staying to the correct temp as the wall thermostat so we didn't have consistent room temps. I would highly recommend this hotel if you want to be in nightlife scene as the partying appeared to go on well past 2am!
January 24, 2012
Rated 4 out of 5 by Roothie71 right in the center
great hotel, great location
April 10, 2012
Rated 5 out of 5 by mizskippy Love ALoft
Second stay at Aloft. The staff was so friendly and courteous. We love that our dog is as big a deal as we are! She loved her bed....couldn't get her out of it. As always, love the Refuel station and the view!
December 27, 2013
Rated 5 out of 5 by univ Aloft Charlotte epicenter
The hotel is very nice and modern. Rooms were wonderful although the pillows were very uncomfortable. Parking was a pain especially with lots of luggage. My husband had to park on another level go up or down 2 sets of stairs ride several elevators just to get to room! This was very difficult! I feel parking on P2 should be reserved for hotel guests ONLY this would make their stay much easier.
December 16, 2013
Rated 4 out of 5 by Samandfrankie Great location
In for weekend visit to UNC Charlotte. This was a perfect location for dining, drinking, shopping. Great staff. Look forward to coming back!
December 16, 2013