Rated 3 out of 5 by WillieWillie14 First timer
Why do you advertise that you are on Trade street when your entrance is on College? I woke up with a bakache becasue the bed was not comfortable. The room is supposed to be hip, but the view is bad and the room is spartan. You provide pencils instead of pens is the best way to sum up your experience.
June 26, 2014
Rated 5 out of 5 by FRSaunders great hotel
always like Aloft hotels, great locations, good vibe, very modern
June 23, 2014
Rated 4 out of 5 by prettypinkbri European Vibes from Modern Touches
We enjoyed the atmosphere of the hotel and the convenience of the location within the epicenter. We requested a quieter room since it is adjacent, and heard no noise. The room was clean, but when we found a few discrepancies, service was prompt and responsive, made things right.
June 23, 2014
Rated 4 out of 5 by TBoes Heroescon
Enjoyed the room. Busy area, but very relaxing area.
June 23, 2014
Rated 5 out of 5 by JoeatLKN Party Time
This location is in the Charlotte epicenter. It is one big party until 2am. The parking is shared by party crowd and costs $20 a day. The check in is 5 floors up and the shared elevators are slow. Once inside it is business as usual with the lobby identical to all others I have stayed in. Staff is flexible, non-judgmental and sees about everything there is to see. The location is prime for the arena, Belk theater and fine dining within steps.
June 22, 2014
Rated 4 out of 5 by ED1234 This hotel is in the heart of Downtown Charlotte
Great location. First stay at an Aloft property. Different concept but very workable. Great staff who were super.
June 21, 2014
Rated 1 out of 5 by bigdaddynyc2006 Worst experience for any Starwood Hotel
I booked a reservation for business at this location and had a very bad experience. The mattress was stained and the sliding door to the toilet/shower area was peeling. Also, my colleague found a roach crawling on her pillow while she slept in her room. I have stayed at Starwood hotels for several years and this is the 1st time I have ever experienced this low quality of service. I have since had to check out early from the Aloft. This has made be very weary in staying at another ALOFT again.
June 17, 2014
Rated 4 out of 5 by Kendall65 Nice and comfortable
Comfortable 4 star hotel. Conveniently located in the heart of uptown Charlotte.
June 6, 2014
Rated 2 out of 5 by WellTraveledWithDog too tired to look for another place to stay
WORST Starwood experience EVER!
Traveling with a small dog and this hotel is NOT dog friendly having to take multiple elevators to get in and out. AND... The waiver about having a dog I have never signed at any other Aloft my dog and I have stayed at. Is this a corporate policy or one this resort created???
Given a room where the entire floor had the carpet shampooed. STILL WET! Nothing is more gross then wet carpet. Belongings were damp after being in room for an hour.
Was given a new room, but no assistance offered in moving two more floors up. (A cart brought to us could have been nice). Additionally, the carpet in the new room was also worn and spotted, but at least not wet.
Parking is in the public garage at the EpiCenter and noise levels in the hotel are outrageous with all the bars attached. Public elevators have broken hand rails and were full most times with guests from the surrounding eateries and businesses.
Having stayed at two other Aloft properties in the past two weeks, I know this is a one off, but 2 out of 3 is only a 66%.
June 4, 2014
Rated 5 out of 5 by Nica13 Love Aloft Uptown Charlotte at the Epicentre
My business affiliate and I stayed at Aloft Uptown Charlotte at the Epicentre for the first time this pas Sunday night, and we absolutely loved it! The staff is friendly and accommodating (gave great restaurant recommendations), the loft style rooms are stylish and comfortable, breakfast was plentiful (eggs made to order, pancakes, free coffee and tea), and it's in a great location! The next time I'm in Charlotte I'll be staying Aloft Uptown Charlotte at the Epicentre!
I also love the bliss products!
Some reviews I read on trip advisor said the hotel was minimalist and my husband who frequently travels suggested I stay else where. I'm so glad I didn't listen.
Aloft does not have room service or a concierge level. If these things are important to you then you'll want to go elsewhere.
June 3, 2014
Rated 2 out of 5 by Dave1836 Good location but too loud and horrible internet service
The location of the hotel was great, but the proximity to the Epicenter area was problematic from a noise standpoint. Best to ask for a room facing the other direction. Overall, the room was very small and not very comfortable. I could have used a bedside light versus all overhead lighting. The most frustrating thing was the poor internet/WiFi service. It was so slow in both the room and the lobby that it made it nearly impossible to do work, which is not acceptable when on a business trip.
May 27, 2014
Rated 1 out of 5 by MC1R 5/23-5/25 Room 1026
The elevator that leads to the hotel is in poor shape, dents on both sides of the doors. We found over our stay the public areas to be unclean. The pool was not welcoming. The room was very loud, both internally and externally. Only decaf coffee was provided in the room. The mattress has a large stain. The granola parfait we bought was stale. The fitness room was clean and in good repair. We have stayed in several Alofts and this experience was not what you would normally expect.
May 26, 2014
Rated 4 out of 5 by Anon514 Great location
This hotel is in a great location if you are interested in the night life and great food; however, if you are looking for somewhere to relax, this may not be the best option. Thursday night is a party night and this hotel is above all of the action - which leads to a restless night sleep.
May 24, 2014
Rated 5 out of 5 by Jojo85 BEST HOTEL EVER
Love the location!
May 19, 2014
Rated 2 out of 5 by Jackie10 Wonderful location
Although the hotel is in a convenient location and the view is amazing I had a very bad experience with a broken item in our room. It was broken when we checked in and we were billed for it in error. The process of getting the refund was extremely frustrating. The hotel manager acknowledged the error and took responsibility for it. He also did a great job apologizing. However, the money was refunded incorrectly. It took much longer than necessary due to human error to correct the mistake.
May 13, 2014
Rated 2 out of 5 by MoJoJoMo So Loud I Could Not Sleep
Our room faced College Street. We thought there would be a problem with the loud techno music from Epicenter and street noises and we were right. There was also loud hallway noises all night long. I realize it was a weekend, but I didn't think that the room would have almost zero sound proofing.
May 5, 2014
Rated 5 out of 5 by Anna0329 Loved the Experience
My boyfriend and I stayed at this hotel while visiting for a concert in Charlotte. Charles at the front desk remembered our names both days and was always very willing and concerned to help us. The rooms were very clean and comfortable. The style and atmosphere of the hotel in general was very different from many other hotels that we have stayed at, but in a very good way. We are returning to Charlotte in a few months and plan to book again! Loved it
May 4, 2014
Rated 5 out of 5 by huskers952001 Hotel went out of its way to make me comfortable
This hotel takes care of its customers. I was hit by a car while running (yes you are reading that right) and this hotel allowed me to stay longer to rest and re-cooperate an extra amount of time free of charge. In addition, the hotel staff gave me balloons and a get well soon card and also made sure I was well cared for in the room while rested.
Thank you for your excellent customer service and concern!
May 2, 2014
Rated 3 out of 5 by ILVBCN Great Location
Aloft has a great location in uptown Charlotte in the EpicCenter. It is in the center of all the hot spot area in town. Biggest issue for business travelers is that their Internet service has serious operational flaws.
April 27, 2014
Rated 3 out of 5 by Willy68 Nice hotel but take warning
Cool, modern hotel but is next to dance clubs. Music is so loud at night, impossible to sleep. Complained to front desk and changed rooms at midnight. Terrible experience. Others in my group also had loud music issue. Staff should warn guests if they room facing the club.
April 18, 2014
Rated 5 out of 5 by Eric242014 Great Experience
This is the second time we have stayed at aloft and both times we have been blown away with the service. Whenever we requested something the response and professionalism was top notch as well if the staff thought for any reason we were inconvenienced based on the request they would ensure that we felt it was resolved and go above and beyond to make that happen. It is refreshing to see the customer experience as the key focus.
March 24, 2014
Rated 3 out of 5 by MikeJay Average vs. Awesome
General Manager Aloft-
Hello and I hope you had a great weekend....
I stayed at the Aloft Epicenter for the 3rd straight year for CIAA... and my stay was ok, and by ok I mean the hotel is great.... the environment is great...your front desk staff...gets a rating of Average....
The front desk staff don't treat Platinum Guest as such, I experienced this before last year too....
Example.... This year my luggage was late, so US Airways delivered my luggage to the Aloft.... I made a call to the front desk to tell them that my luggage should be arriving within the hour, and could they notify me & have it delivered to my room.... The front desk said we can try to call you, & no to the delivery of my luggage to my room.... I said ok... an hour went by with no call, so I called down to the front desk.. and the response was... your bag is here & you can pick it up....(WOW)....
I also informed the front desk of my late checkout... the response... "We don't do late checkout"
Inform me if I'm wrong...but late check out is part of the Platinum amenities we receive as Platinum Members..... & luggage delivery is a courtesy, I understand that... but its also how you make sure your SPG Platinum Members remember the hotel and leave feeling it was a great stay by the little things they experienced while staying there.....
All in all.... its a great location... hard to beat that spot.. your front desk staff could make it into an awesome location, with an awesome experience.....
March 3, 2014
Rated 3 out of 5 by RickyV No water
It was my first stay at your hotel and the fact there was no running water in the building was definitely a big inconvenience, especially since I had a late start and was hoping to sleep in before getting ready (shower) for my meetings. Not sure that has ever happened to me before at a Starwood hotel. Westin and Ws are typically solid. Suggest you all at ALoft need to step up to the standards of Starwood Hotels.
February 27, 2014
Rated 5 out of 5 by Domiekay Stay During Snowmageddon
I work in health care and my employers expectation when there is snow or ice, is that all employees will be at work!!!, In the past I have stayed overnight in an empty patient room and decided that I was NOT doing that again this time. I made 2 reservations for 2 separate nights in anticipation of not being able to make it home. I was fortunately able to make it home the first night but the second one was unable to. This is where Jim Williams and his staff come into play. When I and a coworker arrived at the Aloft Uptown at the Epicentre, we were graciously welcomed. We were quickly checked into our room and informed that the staff had arranged an impromptu snack for happy hour, which was awesome since most of the restaurants around had already close due to the bad weather. We were even given a packet of popcorn and a ticket for a free in room movie. We also were given a letter that talked about the "Snowmageddon" that we were experiencing and had a funny acronym for the event. I wish I had kept the letter. I wanted to thank Jim and his staff for making such a yucky experience fun and for providing me and my coworkers with such an AWSOME place to stay the night. It definitely rocked. Hopefully I will not have to stay overnight again just so I can make it to work but if I do I will certainly chose to stay at the Aloft. It was great. Thank you!!
February 26, 2014
Rated 3 out of 5 by MLamar Is this an SPG hotel?
This hotel has a great location by far! There were some concerns that got brought to my attention as a employee at another property I always love to see how fellow properties of the same chain treat guests and acknowledge SPG members. With my recent stay there isn't much of a welcome besides ID, Credit Card and here are your keys. Same with checkout there wasn't did you enjoy your stay just checking out. I have stayed at numerous hotels and I specifically love to stay in my own brand of hotels which are SPG hotels. Aloft hotels are very modern and I love that about the Aloft however the A/C machines used in a lot of Alofts seemed to be very outdated and however at times create a lot of noise. Which was brought up to guest services at checkout. The bed are alright not as comfortable as I would like but it's more about the location in Charlotte that I loved. Overall I would recommended this hotel to other SPG members who are looking for a trip to Charlotte to stay at the Aloft however there needs to be more involvement with staff during checking in. I didn't know where anything was since I have never stayed in this property before.
February 24, 2014
Rated 5 out of 5 by slomo Great Location
The location of this hotel can't be beat! It's clean, cozy, and very modern. The only issue I had was the room keys kept de-magnetizing but other than that no complaints at all!
February 24, 2014
Rated 4 out of 5 by DeeDJ22 Nice place for quick getaway
The view was great for us.... Staff were great. Pillows were fluffy. Overall very pleased
February 10, 2014
Rated 2 out of 5 by jtpde Surprised
The room had seemed to be leftover space converted to a room filled with Ikea furniture.
I set the temperature on 68 while I slept, eventually moving it to 72 as the room was very cold. The next day I reported the heater to the front desk and asked them to look at it and it seemed to work after that (maintaining the temperature).
Housekeeping seemed to be very quick and not thorough. There were towels/washcloths not replaced on one or two days.
Overall, I am questioning the value of this hotel.
February 8, 2014
Rated 1 out of 5 by SleeplessinCharlotte Don't expect to sleep if you have any neighbors
We recently stayed 2 nights and didn't sleep much either night. The noise within the hotel is ridiculous. There is no insulation or sound proofing in the walls. Your neighbors may as well be in your room. Normal conversations can be heard clearly between rooms, especially at 2 AM when people return from "clubbing." TVs can be heard between rooms. The neighbor blowing her nose can be heard. The facility is beautiful. The staff is very nice and courteous. Your stay will be great if you don't care about sleeping. I still can't believe the noise... yawn...
February 3, 2014
Rated 5 out of 5 by Walkbo94 Celebrated My 50th Birthday at Aloft Charlotte Uptown
I celebrated my 50th birthday with a party and overnight stay at Aloft Charlotte Uptown at the Epicenter. The staff made my special birthday so very memorable. When I checked into my room I was greeted with complimentary bottle of my favorite wine, chocolates & birthday cupcake. My birthday party was held in meeting room at the Aloft. Every request I made to the event staff was accomplished on time and exceeded my highest expectations. My guests who stayed at Aloft were pleased with their stay. I want to personally thank all members of event staff and catering for their time and attention given to my special day. My 50th birthday celebration was an awesome event. Thanks to all at Aloft Hotel Charlotte Uptown ;)
February 3, 2014