Rated 5 out of 5 by ND827 awesome
Great location and price! No late check out tho but we understand. (There was a concert evening before.)
July 29, 2013
Rated 4 out of 5 by moni Lovely Hotel
Nice hotel! Would not recommend if you're looking for a quiet place away from it all as it is in the heart of the downtown Charlotte party scene. Amazing staff. Fabulous restaurants and entertainment only a few short steps away from exiting the hotel lobby. My only problem was that I wish my reservation information would've included more detailed info on how to get to the parking garage or that the hotel had a clearly marked sign for Aloft hotel parking. Had a few problems there, but the staff helped me via cell to navigate to the parking garage and also helped me get my luggage from my car as I had parked on a level where there wasn't an elevator. The room was nice, the bed...ehhhh not as comfortable as described on the hotel site, but the wonderful staff were friendly and helpful. The only major gripe I have is that there were long black hairs on the bathroom floor clearly noticeable as we opened the door and entered the room but everything else was clean and impeccable. The large TV was a plus but the room temp had issues of not staying to the correct temp as the wall thermostat so we didn't have consistent room temps. I would highly recommend this hotel if you want to be in nightlife scene as the partying appeared to go on well past 2am!
January 24, 2012
Rated 4 out of 5 by Roothie71 right in the center
great hotel, great location
April 10, 2012
Rated 1 out of 5 by MikeM10 No Response to Customer Concerns
We stayed at this hotel for the weekend of the Bears-Panthers game and paid over $300/night for the room. The room was dirty, there was a pile of dirty laundry outside our door and only one bath towel was available in the hotel room. Putting all of these issues aside, the only reason I felt compelled to right this negative review is, when I reached out to the GM, I received no response. Mistakes and issues with service will happen but not responding to customer concerns is unacceptable.
October 29, 2014
Rated 1 out of 5 by patsh Pretty unfomfortable stay
Bad Internet speed, Very Very bad morning coffee and very uncomfortable bed.
Not asking for much in terms of stay during a business trip but few basic comforts.... Even those were lacking at this place.
November 10, 2014
Rated 5 out of 5 by MissMeLolo Best SPG place to stay in Uptown
When you hear the cliche, location, location, location, you might not understand how valuable that is in travel. I just left the Aloft Uptown Charlotte last Saturday & I'm wishing I was still there today. Centrally located with numerous dining & entertainment options, the Aloft is an original & hip selection for Charlotte that feels like home. You can walk down & get tix for the latest concert with no concert fees or simply take the elevator downstairs & have award winning wines at Flemings. The room itself is like a studio apartment, swank and comfy; a perfect getaway. I also love the movies with food n drink in the Epicentre & the bicycle rentals in town~the perfect place to stay!
April 13, 2013
Rated 3 out of 5 by BryGuy Almost good
My most recent stay at the Aloft at the Epicentre did not match up to my previous stays. First my room thermostat would not stay below 75 degrees even after I changed the setting to cold. Second, the water pressure in the shower was very low. Third, the phone in the room did not work and I was unable to call the Valet before leaving. Fourth, the fitness center was not clean, had limited equipment, and still had a broken treadmill after 4 weeks. My last comment does not necessarily reflect the hotel itself but be careful staying in a room facing the Epicentre as the club music may keep you awake.
On the good side, the style, location, and staff of the hotel is definitely some of the best.
December 12, 2011
Rated 2 out of 5 by Acc11 Will not go back here again
I booked this hotel for the first time and i used my Accenture corporate rate. When i checked in i was not told about the breakfast option that came with the Accenture rate. I learnt that the breakfast was free as part of my stay when i was checking out. I felt so disappointed because throughout my stay here i was buying my breakfast elsewhere.
Really unprofessional staff, they wont even replace water in the rooms and guests need to go downstairs to fetch a bottle.
Another aspect is that the printer in the business center wont even work.
I will not go here again!!!
August 23, 2014
Rated 2 out of 5 by Roli2012 This hotel needs to pay more attention to cleaningness
The hotel is in need of serious maintenance. The lobby stand is old when you check in. The carpet in front of the elevators needs constant vacuuming. It was full of particles on the floor. Not a welcoming sight.
The room very dusty. I looked at the door hinges and its a cobweb of dust. The edges on the table full of lint and dust. The chair in the room had stains. I was sneezing non stop from all the dust. I had to check out the next day. The staff was very friendly and professional. This is below SPF standard of cleanliness. Bed was comfortable but all the frames needed to be cleaned.
June 26, 2013
Rated 5 out of 5 by Walkbo94 Celebrated My 50th Birthday at Aloft Charlotte Uptown
I celebrated my 50th birthday with a party and overnight stay at Aloft Charlotte Uptown at the Epicenter. The staff made my special birthday so very memorable. When I checked into my room I was greeted with complimentary bottle of my favorite wine, chocolates & birthday cupcake. My birthday party was held in meeting room at the Aloft. Every request I made to the event staff was accomplished on time and exceeded my highest expectations. My guests who stayed at Aloft were pleased with their stay. I want to personally thank all members of event staff and catering for their time and attention given to my special day. My 50th birthday celebration was an awesome event. Thanks to all at Aloft Hotel Charlotte Uptown ;)
February 3, 2014
Rated 5 out of 5 by Jamie64 OUTSTANDING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
From the moment we got off the elevator we were treated like queens, The hotel smells terrific and the staff were excellent. We had the pleasure of having Kareem take care of us at check in, he was great!!! We asked to switch rooms to face the front and he said no problem and we switched. The view out our window was beautiful, Charlotte is a beautiful city.
Thank you Aloft and Kareem for making our first trip to Charlotte wonderful.
September 30, 2014
Rated 1 out of 5 by Kikikirk Never again...
This hotel is very over rated. The staff was snooty. It was extremely loud and unsavory. Trash everywhere, which you could also smell. Room was extremely basic and was not comfortable.
December 15, 2013
Rated 5 out of 5 by WilsmanPleisswedding Pleiss Wedding
The GM Jim Williams and his staff were incredible for my daughters wedding. There was no detail missed. Yvonne was extremely helpful and even helped me borrow a cart so I could act like a room service attendant to bring coffee to my daughter and bridesmaids. Everyone in our wedding party loved the hotel. The weather was great. Thanks for your part in making this a memorable weekend for my daughter. May the Lord continue to shine on you and your staff to bring glory to God.
P.S. BTW I asked several staff throughout the weekend if they liked working there and if they liked the GM? Everyone from service techs to front desk all had positive things to say about Jim Williams. Keep up the great work.
Chris Allen Wilsman
October 7, 2013
Rated 4 out of 5 by V909 Nice in appearance but could be better
This was my first stay at an Aloft Hotel and I was excited! The room was very attractive and modern but there were several small issues. 1) neither of the phones worked. I normally call for a wake-up call but since the phones didn't work, I set the hotel alarm clock and my cell phone. 2) the hotel alarm clock is one that has no sound but uses a flashing light to wake you . . . . not effective if you are turned away from the clock and are not light sensitive. 3)there are no light filters over the windows other than the blinds so it's all or nothing - you either have full exposure or complete darkness, nothing in between. 4) the very modern bowl sink has no lever to close the drain so you have to manually push down to toggle it open and closed - ew. 5) the shower, while very attractive, drained slowly leaving me to stand in soapy water - ew, again. But the room was very attractive and had a lovely view of the city.
October 3, 2014
Rated 1 out of 5 by April Unacceptable Service
Our room was located beside a stairwell. The door slammed all night startling me awake each time. No carts for luggage were to be found which proved difficult with bags and a small child. Then to top it off, valet was AWFUL. We waited 10 minutes for the front desk to get someone on the phone to let them know that we wanted our car, It was cold and raining so we waited downstairs in front of the elevator another 15 minutes until a man wondered around asking us for money for food. Not feeling safe with a small child, we moved on outside to the valet booth. We waited another 10 minutes for our car outside and the valet's response to where is my car...We had 9 calls at the same time and yours is last! When the car finally arrived, the attendent driving it gets out and states that there is a problem. He had to slam on the brakes and the red fruit punch drink in my daughter's cup holder flew all over the car. He never apologized or offered to help me clean it up! He went and got in another car and was off. Unacceptable!!! I called the general manager twice and left messages. I am still waiting for him to call me back. I will never stay at Aloft again!
March 27, 2013
Rated 4 out of 5 by BAY1998 Wonderful Hotel
I really enjoyed the accommodations and the entertainment right next to the hotel. I also appreciate the hotel being pet-friendly, as I hate having to leave my 2 little dogs in a kennel.
October 14, 2014
Rated 1 out of 5 by Dsodjvnsvjnsv Peter
This hotel is barely above a collegiate dorm room experience.
I will never, ever, stay here, nor in this chain again.
September 27, 2013
Rated 3 out of 5 by swarat Not the best this time around
Booked the room at the end of August for check in on 12/30 thru 01/01. Arrived at 3:30, told rooms were not ready for check in. When we were assigned a room on the 14th floor, the entire floor looked as if it needed to be vacuumed. Had to complain to the front desk about cigarette smoking on the 14th floor a couple of times and the stink of cigarettes never went away. It just appeared that the hotel did not have the staff to handle the amount of guests for NYE. I have stayed at this Aloft before and this experience did not live up to the others.
January 3, 2013
Rated 3 out of 5 by Ivan2058 Charlotte for business on a Weekend!
This is a very hip cool hotel adjacent to many restaurants, bars and entertainment.
If I was there for fun on a Saturday night, the noise from Epicenter would not have bothered me as much, I'm sure! But was attending a serious conference & needed my sleep. So the only reason I've rated it average is due to my lack of sleep as it was very noisy from the outdoor bars next door & street noise. Suggest a higher floor in the future!
The room layout was very creative though being I had an accessible room, it may have been a larger room. (I did let the desk know I did not need an accessible room in case they had guest who did.) The amenities were nice as in most Starwood properties. I would certainly come back some time for leisure and maybe enjoy the loud bars myself!
July 15, 2014
Rated 2 out of 5 by yanise Hotel needs improvement
I love staying at Aloft properties, but this particular one was by far the worst I ever stayed. Valet parking was extremely high, given the fact that valet at surrounding hotels was $5-$10 cheaper. The room was extra small! When I asked for another room, I was told none was available but I could get an air mattress. When they finally brought it, it was deflated and worth absolutely nothing. Yvonne at the front desk was rude and non-responsive. The only ositive I can find is that the hotel smelled nice.
July 23, 2014
Rated 1 out of 5 by OK111 BROKEN INTERNET AND TV
The internet here doesn't work well. It goes in and out and is super slow (not my computer). This is a deal breaker for me as I am a business traveler. Not to mention the TV has a multitude of channels that dont work and several machines in the gym dont fully work (some won't ramp up or get more resistance). You guys gotta fix the internet, I complained the last time i was there as well. Its 2014, you can achieve fast, reliable internet. This is a badly managed property.
August 12, 2014
Rated 4 out of 5 by PLSF Great location
The hotel is located right in the heart of everything that is happening in downtown Charlotte. Was able to walk to my meetings on Tryon Street and walk to dinner at 5Church.
After was able to go to various bars and clubs (went to Bubbles) that were in the epicentre complex.
The hotel staff laminated two of my business cards into bag tags, which was a neat touch I've never seen before.
Think the only missing is more food options outside of the Fuel lounge (but you have tons of options if you walk out of the hotel).
August 6, 2013
Rated 5 out of 5 by Nica13 Love Aloft Uptown Charlotte at the Epicentre
My business affiliate and I stayed at Aloft Uptown Charlotte at the Epicentre for the first time this pas Sunday night, and we absolutely loved it! The staff is friendly and accommodating (gave great restaurant recommendations), the loft style rooms are stylish and comfortable, breakfast was plentiful (eggs made to order, pancakes, free coffee and tea), and it's in a great location! The next time I'm in Charlotte I'll be staying Aloft Uptown Charlotte at the Epicentre!
I also love the bliss products!
Some reviews I read on trip advisor said the hotel was minimalist and my husband who frequently travels suggested I stay else where. I'm so glad I didn't listen.
Aloft does not have room service or a concierge level. If these things are important to you then you'll want to go elsewhere.
June 3, 2014
Rated 5 out of 5 by LisaAKA Excellent customer service
The staff during our stay under the supervision of Front Office Manager Charles was superb! They went above and beyond to make sure our stay was pleasant and issue-free. In addition to Charles, we want to specifically call out Brian, David, Morgan and Kenny, staff at the front desk and bar. This group understands how to treat guests. We watched them handle other guests as well, and even when the guest was not always patient or pleasant, the Aloft staff remained calm and professional. Charles was exceptional and we only wish we could have someone like him at every hotel we visit. I travel a lot for business and pleasure, and this staff is one of the best I've experienced in regards to customer service! I would stay at the Aloft in Charlotte again simply because of Charles and this group of wonderful people.
July 19, 2014
Rated 2 out of 5 by GCJoy This hotel needs help!
This hotel needs to focus on the needs of business people that are in town. If you arrive by cab you will be fine. If you bring an automobile, LOOK OUT! The parking charges are outrageous. The rooms are spartan and the walls are paper thin. You can hear street noise and people walking the halls. The lobby is on the 5th floor and hard to find. There is no bell service and you must lug your luggage to and from your room by yourself. You are on your own to find a luggage cart. I had to search the two underground parking structures for one.
Staff is nice and polite and rooms are clean. If you want ice for your room, you must go to the 5th floor lobby and get a small zip-lock bag.
First and only time I will stay there. I will pay more and stay in a better serviced hotel.
October 13, 2012
Rated 1 out of 5 by bigdaddynyc2006 Worst experience for any Starwood Hotel
I booked a reservation for business at this location and had a very bad experience. The mattress was stained and the sliding door to the toilet/shower area was peeling. Also, my colleague found a roach crawling on her pillow while she slept in her room. I have stayed at Starwood hotels for several years and this is the 1st time I have ever experienced this low quality of service. I have since had to check out early from the Aloft. This has made be very weary in staying at another ALOFT again.
June 17, 2014
Rated 3 out of 5 by tennis7 Staff very nice - amenities need improvement
The staff at the hotel are wonderful. The fitness center though very nice - needs maintenance - the fitness balls were almost totally deflated which made them unusable. I was there for 4 days and only got one little tube of body cream the first day which does not last 4 days. I did the Go Green (or whatever was called) - did not mind not having new towels, having my bed made or having the room cleaned after one night, but did not realize that included no coffee or water refresh. Bed was uncomfortable.
February 16, 2013
Rated 4 out of 5 by Admiralsfan Overall experience
This was my first experience with an Aloft Hotel and it went well. I got a great rate and had a good room. I am not a "modernistic" guy but found the room very functional. A big flat-screen, a refrig, and a good shower with soap and shampoo- what more do you need? My only gripes with the place were a co-traveler had a billing glitch which was easily resolved and some noise issues caused by inconsiderate guests and exterior noise. Can't blame the hotel for those. Overall- VERY GOOD, I'd recommend it!!
December 2, 2011
Rated 2 out of 5 by jtpde Surprised
The room had seemed to be leftover space converted to a room filled with Ikea furniture.
I set the temperature on 68 while I slept, eventually moving it to 72 as the room was very cold. The next day I reported the heater to the front desk and asked them to look at it and it seemed to work after that (maintaining the temperature).
Housekeeping seemed to be very quick and not thorough. There were towels/washcloths not replaced on one or two days.
Overall, I am questioning the value of this hotel.
February 8, 2014
Rated 2 out of 5 by Jackie10 Wonderful location
Although the hotel is in a convenient location and the view is amazing I had a very bad experience with a broken item in our room. It was broken when we checked in and we were billed for it in error. The process of getting the refund was extremely frustrating. The hotel manager acknowledged the error and took responsibility for it. He also did a great job apologizing. However, the money was refunded incorrectly. It took much longer than necessary due to human error to correct the mistake.
May 13, 2014