Aloft Charlotte Uptown at the EpiCentre

  • 210 East Trade Street
  • Charlotte,
  • North Carolina
  • 28202
  • United States
  • Map

Rooms & Rates

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Rated 3.8 out of 5 by 149 reviewers.
Rated 1 out of 5 by not customer-oriented We requested to check in early because we needed to get ready for a wedding across town. When we arrived at 2pm, not only were they unable to do so, they couldn't even tell us if we could check in by 3pm, which is the DESIGNATED CHECK IN TIME because there were 7 people ahead of us! No one explained the valet situation until we parked on our own and found out the valet cost and overnight cost was the same except you had in/out privileges with valet. The lounge was cute but nauseating because the scents were way too strong; the beds were ROCK HARD I went numb sleeping on them. It was also surprisingly LOUD even though we were on the seventh floor, we could hear all the noise from the streets. There was also someone playing loud music all through the night and nothing was done about the noise. We will definitely stay elsewhere when we come back to Charlotte. The saline indoor pool would have been cool had I had the time to try it. March 25, 2013
Rated 5 out of 5 by BEST HOTEL EVER Very: Chic Comfortable Clean Attentive Staff Love the location! Just wonderful! May 19, 2014
Rated 5 out of 5 by Service The ice machine was out when I checked in at 5pm on Thursday May 2nd. The gentleman at the front desk offered to bring the ice to my room. It was great to see him go out of his way to make sure that I was taken care of. Later when I needed a cab, he also called a cab company for me. May 4, 2013
Rated 4 out of 5 by Waiting at the elevator... Location, service, room was good. However, the elevator to get from the lobby on 5 to street level is ridiculously slow! One of 2 elevators was out of service during my stay. Was there on business so waiting in the morning to get out of the hotel was very stressful. May 24, 2013
Rated 1 out of 5 by Horrible hotel staff and points program Never will stay at this hotel again, or at any starwood hotel. Incompetent staff who can't handle reservations, and cannot enter correct names on reservations. Hotel definitely not worth the money! Stay somewhere else, and pick a different chain of hotels! July 6, 2013
Rated 5 out of 5 by Great hotel in the middle of it all This hotel has all the amenities that you would need. And it is in the heart of the Epicenter. I def recommend for any business traveler. February 28, 2013
Rated 1 out of 5 by Unacceptable Service Our room was located beside a stairwell. The door slammed all night startling me awake each time. No carts for luggage were to be found which proved difficult with bags and a small child. Then to top it off, valet was AWFUL. We waited 10 minutes for the front desk to get someone on the phone to let them know that we wanted our car, It was cold and raining so we waited downstairs in front of the elevator another 15 minutes until a man wondered around asking us for money for food. Not feeling safe with a small child, we moved on outside to the valet booth. We waited another 10 minutes for our car outside and the valet's response to where is my car...We had 9 calls at the same time and yours is last! When the car finally arrived, the attendent driving it gets out and states that there is a problem. He had to slam on the brakes and the red fruit punch drink in my daughter's cup holder flew all over the car. He never apologized or offered to help me clean it up! He went and got in another car and was off. Unacceptable!!! I called the general manager twice and left messages. I am still waiting for him to call me back. I will never stay at Aloft again! March 27, 2013
Rated 4 out of 5 by Nice hotel in the heart of the action in Charlotte This Aloft is a nice basic hotel right in the middle of Charlotte's night life. Well placed, but still quiet. Nice staff and good prices. May 14, 2012
Rated 5 out of 5 by Loved the Experience My boyfriend and I stayed at this hotel while visiting for a concert in Charlotte. Charles at the front desk remembered our names both days and was always very willing and concerned to help us. The rooms were very clean and comfortable. The style and atmosphere of the hotel in general was very different from many other hotels that we have stayed at, but in a very good way. We are returning to Charlotte in a few months and plan to book again! Loved it May 4, 2014
Rated 5 out of 5 by Great Stay. Stayed for the Band of Horses concert at the Fillmore. 6-dollar cab ride to the music factory! Nice, clean rooms and great location. May 12, 2013
Rated 5 out of 5 by Loved the room Compact but totally adequate. My 12-year old niece loved it, so did I. Great location. Anything you want in the Center. July 1, 2012
Rated 5 out of 5 by awesome Great location and price! No late check out tho but we understand. (There was a concert evening before.) July 29, 2013
Rated 5 out of 5 by Loved it Very clean, very courteous, reasonable priced July 1, 2013
Rated 4 out of 5 by Lovely Hotel Nice hotel! Would not recommend if you're looking for a quiet place away from it all as it is in the heart of the downtown Charlotte party scene. Amazing staff. Fabulous restaurants and entertainment only a few short steps away from exiting the hotel lobby. My only problem was that I wish my reservation information would've included more detailed info on how to get to the parking garage or that the hotel had a clearly marked sign for Aloft hotel parking. Had a few problems there, but the staff helped me via cell to navigate to the parking garage and also helped me get my luggage from my car as I had parked on a level where there wasn't an elevator. The room was nice, the bed...ehhhh not as comfortable as described on the hotel site, but the wonderful staff were friendly and helpful. The only major gripe I have is that there were long black hairs on the bathroom floor clearly noticeable as we opened the door and entered the room but everything else was clean and impeccable. The large TV was a plus but the room temp had issues of not staying to the correct temp as the wall thermostat so we didn't have consistent room temps. I would highly recommend this hotel if you want to be in nightlife scene as the partying appeared to go on well past 2am! January 24, 2012
Rated 4 out of 5 by right in the center great hotel, great location April 10, 2012
Rated 5 out of 5 by Hotel went out of its way to make me comfortable This hotel takes care of its customers. I was hit by a car while running (yes you are reading that right) and this hotel allowed me to stay longer to rest and re-cooperate an extra amount of time free of charge. In addition, the hotel staff gave me balloons and a get well soon card and also made sure I was well cared for in the room while rested. Thank you for your excellent customer service and concern! May 2, 2014
Rated 2 out of 5 by So Loud I Could Not Sleep Our room faced College Street. We thought there would be a problem with the loud techno music from Epicenter and street noises and we were right. There was also loud hallway noises all night long. I realize it was a weekend, but I didn't think that the room would have almost zero sound proofing. May 5, 2014
Rated 3 out of 5 by Great Location Aloft has a great location in uptown Charlotte in the EpicCenter. It is in the center of all the hot spot area in town. Biggest issue for business travelers is that their Internet service has serious operational flaws. April 27, 2014
Rated 5 out of 5 by Best SPG place to stay in Uptown When you hear the cliche, location, location, location, you might not understand how valuable that is in travel. I just left the Aloft Uptown Charlotte last Saturday & I'm wishing I was still there today. Centrally located with numerous dining & entertainment options, the Aloft is an original & hip selection for Charlotte that feels like home. You can walk down & get tix for the latest concert with no concert fees or simply take the elevator downstairs & have award winning wines at Flemings. The room itself is like a studio apartment, swank and comfy; a perfect getaway. I also love the movies with food n drink in the Epicentre & the bicycle rentals in town~the perfect place to stay! April 13, 2013
Rated 3 out of 5 by Almost good My most recent stay at the Aloft at the Epicentre did not match up to my previous stays. First my room thermostat would not stay below 75 degrees even after I changed the setting to cold. Second, the water pressure in the shower was very low. Third, the phone in the room did not work and I was unable to call the Valet before leaving. Fourth, the fitness center was not clean, had limited equipment, and still had a broken treadmill after 4 weeks. My last comment does not necessarily reflect the hotel itself but be careful staying in a room facing the Epicentre as the club music may keep you awake. On the good side, the style, location, and staff of the hotel is definitely some of the best. December 12, 2011
Rated 5 out of 5 by Celebrated My 50th Birthday at Aloft Charlotte Uptown I celebrated my 50th birthday with a party and overnight stay at Aloft Charlotte Uptown at the Epicenter. The staff made my special birthday so very memorable. When I checked into my room I was greeted with complimentary bottle of my favorite wine, chocolates & birthday cupcake. My birthday party was held in meeting room at the Aloft. Every request I made to the event staff was accomplished on time and exceeded my highest expectations. My guests who stayed at Aloft were pleased with their stay. I want to personally thank all members of event staff and catering for their time and attention given to my special day. My 50th birthday celebration was an awesome event. Thanks to all at Aloft Hotel Charlotte Uptown ;) February 3, 2014
Rated 3 out of 5 by Nice hotel but take warning Cool, modern hotel but is next to dance clubs. Music is so loud at night, impossible to sleep. Complained to front desk and changed rooms at midnight. Terrible experience. Others in my group also had loud music issue. Staff should warn guests if they room facing the club. April 18, 2014
Rated 2 out of 5 by This hotel needs to pay more attention to cleaningness The hotel is in need of serious maintenance. The lobby stand is old when you check in. The carpet in front of the elevators needs constant vacuuming. It was full of particles on the floor. Not a welcoming sight. The room very dusty. I looked at the door hinges and its a cobweb of dust. The edges on the table full of lint and dust. The chair in the room had stains. I was sneezing non stop from all the dust. I had to check out the next day. The staff was very friendly and professional. This is below SPF standard of cleanliness. Bed was comfortable but all the frames needed to be cleaned. June 26, 2013
Rated 1 out of 5 by Never again... This hotel is very over rated. The staff was snooty. It was extremely loud and unsavory. Trash everywhere, which you could also smell. Room was extremely basic and was not comfortable. December 15, 2013
Rated 5 out of 5 by Great Experience This is the second time we have stayed at aloft and both times we have been blown away with the service. Whenever we requested something the response and professionalism was top notch as well if the staff thought for any reason we were inconvenienced based on the request they would ensure that we felt it was resolved and go above and beyond to make that happen. It is refreshing to see the customer experience as the key focus. March 24, 2014
Rated 5 out of 5 by Pleiss Wedding The GM Jim Williams and his staff were incredible for my daughters wedding. There was no detail missed. Yvonne was extremely helpful and even helped me borrow a cart so I could act like a room service attendant to bring coffee to my daughter and bridesmaids. Everyone in our wedding party loved the hotel. The weather was great. Thanks for your part in making this a memorable weekend for my daughter. May the Lord continue to shine on you and your staff to bring glory to God. P.S. BTW I asked several staff throughout the weekend if they liked working there and if they liked the GM? Everyone from service techs to front desk all had positive things to say about Jim Williams. Keep up the great work. Blessings, Chris Allen Wilsman October 7, 2013
Rated 1 out of 5 by Peter This hotel is barely above a collegiate dorm room experience. I will never, ever, stay here, nor in this chain again. September 27, 2013
Rated 3 out of 5 by Not the best this time around Booked the room at the end of August for check in on 12/30 thru 01/01. Arrived at 3:30, told rooms were not ready for check in. When we were assigned a room on the 14th floor, the entire floor looked as if it needed to be vacuumed. Had to complain to the front desk about cigarette smoking on the 14th floor a couple of times and the stink of cigarettes never went away. It just appeared that the hotel did not have the staff to handle the amount of guests for NYE. I have stayed at this Aloft before and this experience did not live up to the others. January 3, 2013
Rated 2 out of 5 by Surprised The room had seemed to be leftover space converted to a room filled with Ikea furniture. I set the temperature on 68 while I slept, eventually moving it to 72 as the room was very cold. The next day I reported the heater to the front desk and asked them to look at it and it seemed to work after that (maintaining the temperature). Housekeeping seemed to be very quick and not thorough. There were towels/washcloths not replaced on one or two days. Overall, I am questioning the value of this hotel. February 8, 2014
Rated 4 out of 5 by Great location The hotel is located right in the heart of everything that is happening in downtown Charlotte. Was able to walk to my meetings on Tryon Street and walk to dinner at 5Church. After was able to go to various bars and clubs (went to Bubbles) that were in the epicentre complex. The hotel staff laminated two of my business cards into bag tags, which was a neat touch I've never seen before. Think the only missing is more food options outside of the Fuel lounge (but you have tons of options if you walk out of the hotel). August 6, 2013
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