Rated 5 out of 5 by Eric242014 Great Experience
This is the second time we have stayed at aloft and both times we have been blown away with the service. Whenever we requested something the response and professionalism was top notch as well if the staff thought for any reason we were inconvenienced based on the request they would ensure that we felt it was resolved and go above and beyond to make that happen. It is refreshing to see the customer experience as the key focus.
March 24, 2014
Rated 3 out of 5 by swarat Not the best this time around
Booked the room at the end of August for check in on 12/30 thru 01/01. Arrived at 3:30, told rooms were not ready for check in. When we were assigned a room on the 14th floor, the entire floor looked as if it needed to be vacuumed. Had to complain to the front desk about cigarette smoking on the 14th floor a couple of times and the stink of cigarettes never went away. It just appeared that the hotel did not have the staff to handle the amount of guests for NYE. I have stayed at this Aloft before and this experience did not live up to the others.
January 3, 2013
Rated 2 out of 5 by jtpde Surprised
The room had seemed to be leftover space converted to a room filled with Ikea furniture.
I set the temperature on 68 while I slept, eventually moving it to 72 as the room was very cold. The next day I reported the heater to the front desk and asked them to look at it and it seemed to work after that (maintaining the temperature).
Housekeeping seemed to be very quick and not thorough. There were towels/washcloths not replaced on one or two days.
Overall, I am questioning the value of this hotel.
February 8, 2014
Rated 4 out of 5 by PLSF Great location
The hotel is located right in the heart of everything that is happening in downtown Charlotte. Was able to walk to my meetings on Tryon Street and walk to dinner at 5Church.
After was able to go to various bars and clubs (went to Bubbles) that were in the epicentre complex.
The hotel staff laminated two of my business cards into bag tags, which was a neat touch I've never seen before.
Think the only missing is more food options outside of the Fuel lounge (but you have tons of options if you walk out of the hotel).
August 6, 2013
Rated 5 out of 5 by Debbiedoos AWESOME!
My friends and I were throwing a surprise bachelorette party and we chose Aloft for location. Location was perfect! When we first arrived there for check in our rooms were not quite ready. They told us to go on over to the bar and they would buy us a drink while waiting. Our bartender Michelle was so friendly and personable and she asked us what the occasion was. When we told her it was a surprise bachelorette party, she got out a book and asked us where we were heading that she could give us passes to get in with NO cover. What the what? Nothing like that did we expect, and the fact that she did that for us made our night! I would stay here again for all of the above reasons and more. Simply fantastic, and Michelle and the rest of the staff deserves some serious KUDOS! Thanks.
October 7, 2013
Rated 2 out of 5 by GCJoy This hotel needs help!
This hotel needs to focus on the needs of business people that are in town. If you arrive by cab you will be fine. If you bring an automobile, LOOK OUT! The parking charges are outrageous. The rooms are spartan and the walls are paper thin. You can hear street noise and people walking the halls. The lobby is on the 5th floor and hard to find. There is no bell service and you must lug your luggage to and from your room by yourself. You are on your own to find a luggage cart. I had to search the two underground parking structures for one.
Staff is nice and polite and rooms are clean. If you want ice for your room, you must go to the 5th floor lobby and get a small zip-lock bag.
First and only time I will stay there. I will pay more and stay in a better serviced hotel.
October 13, 2012
Rated 3 out of 5 by RickyV No water
It was my first stay at your hotel and the fact there was no running water in the building was definitely a big inconvenience, especially since I had a late start and was hoping to sleep in before getting ready (shower) for my meetings. Not sure that has ever happened to me before at a Starwood hotel. Westin and Ws are typically solid. Suggest you all at ALoft need to step up to the standards of Starwood Hotels.
February 27, 2014
Rated 3 out of 5 by tennis7 Staff very nice - amenities need improvement
The staff at the hotel are wonderful. The fitness center though very nice - needs maintenance - the fitness balls were almost totally deflated which made them unusable. I was there for 4 days and only got one little tube of body cream the first day which does not last 4 days. I did the Go Green (or whatever was called) - did not mind not having new towels, having my bed made or having the room cleaned after one night, but did not realize that included no coffee or water refresh. Bed was uncomfortable.
February 16, 2013
Rated 4 out of 5 by Admiralsfan Overall experience
This was my first experience with an Aloft Hotel and it went well. I got a great rate and had a good room. I am not a "modernistic" guy but found the room very functional. A big flat-screen, a refrig, and a good shower with soap and shampoo- what more do you need? My only gripes with the place were a co-traveler had a billing glitch which was easily resolved and some noise issues caused by inconsiderate guests and exterior noise. Can't blame the hotel for those. Overall- VERY GOOD, I'd recommend it!!
December 2, 2011
Rated 4 out of 5 by Joe53 Don't Be Exclusive!
I understand and appreciate the target of your hotel's customers. But you need to understand that you cannot be exclusively prejudice to which you are! I have never had a latte, or any other of that stuff. In fact the texting feature of my cell phone is turned off. So when I went to get a 'Complimentary' coffee, there was nothing in English in the snack bar area I could discipher! I am not Spanish, French, and only speak English. Where was the complimentary COFFEE!?
April 5, 2013
Rated 4 out of 5 by WorkPlay87 Great location, needs improvement
You can't beat the epicenter location, but at check in, the guy at the counter was more concerned about singing along with the DJ than checking me in. He didn't tell me about any of the amenities, where the gym was, etc.
At other spg hotels I typically get a note or something else recognizing spg platinum status, but I didn't get anything here. The mirror in my room had also been taped because it was broken. Overall, great location, but staff need improvement
February 15, 2013
Rated 4 out of 5 by berlychick Slow start...but got better
Our experience at the Aloft Charlotte Uptown started out not so good...first the location was not in the GPS so we spent alot of time driving around looking for the location..not very well marked...It was nice to have the valet parking...they were great...the ppl at the front desk were amazing! Very friendly and helpful..checked into our room..and no sound on our TV...that lasted all day and nite..not a happy camper..did I mention we were there for our sons wedding...so friday nite..back to the room and no TV yet..but Paul and Myron to the rescue...they arrainged for us to move...they moved us to a nicer room...thank you guys! and to top it off...back from our sons wedding and found snacks in our room, comliments of those two young men..I would stay there again but would suggest that you add more closet space to your rooms...
October 25, 2012
Rated 4 out of 5 by FlyIntl Entertainment Location, Good, but Poor Internet
A few years back, I statyed at the Aloft Charlotte Uptown and experienced three middle of the night false fire alarms in one night. I decided not to return. However on a recent trip, other hotels were sold out, so I reluctantly returned. The service was much better and there were no fire alarms.
Generally, the stay was good. but the wired internet did not work at all and the wireless was so slow that the connection repeatedly "timed out". I was on the phone with the hotel's internet service provider for about an hour and they could see the problem. They kept rebooting the routers which made only minor improvements. Needless to say, I moved after the first night to the Westin Charlotte where the internet was reliable.
The location is a "party" entertainment building with unruly, loud bars and so it's great if you're there for that.
September 23, 2012
Rated 2 out of 5 by IA38 Nothing great.
Room layout was very strange. Prefer a more traditional layout. Room with 2 queens was rather small. Heating/cooling was horrible as the thermostat was right next to the heating/cooling unit! Had to leave a note for housekeeping asking them to vacuum the floor because it had not been vacuumed after the first night. Really missed having room-service. Had to follow-up with hotel staff 2-3 times before requests were taken care of.
May 16, 2013
Rated 2 out of 5 by RTW71 Major problems this visit
Room smelled like sweat; toilet paper dispenser broke; found hair in the soap dish; desktop outlet didn't work; fire alarm went off at 3 or 4 in the AM (false alarm). Plus, the breakfast options are mediocre (muffins are always stale) and since I booked through Egencia for work, the hotel won't allow me to get Starwood points for my stay. I'm trying to think of a reason to come back, but I'm coming up short.
January 15, 2013
Rated 5 out of 5 by Cacolacvisitor Friendly, relaxed and convenient
The staff at the Aloft was very accommodating. The environment was nice enough for business, yet relaxed and hip enough for this blue collar vacationer to feel quite comfortable. The location was great with restaurants, bars, bowling, movie theater, bus station,etc. all within a 5 minute walk. Overall, I had a great experience and would certainly go back. Check out the funky floor tiles in the elevators!
January 13, 2013
Rated 5 out of 5 by lqm0e76b Great Hotel and Staff
My husband and I celebrated our 10 year wedding anniversary at the Aloft and the the staff made our experience there excellent. From check-in to check-out the front desk staff was excellent. Katie (Catering Sales Mgr) and Chad (Food/Bev Mgr) were perfect in helping us put together such an important event in our life. I would like to say "Thank You" to the entire staff for our excellent experience.
July 31, 2012
Rated 5 out of 5 by advisor64 Memorable 25th Anniversary Stay at Aloft!
My husband and I chose the Aloft Uptown in Charlotte for our 25th wedding anniversary. We had a wonderful stay! Our room was spacious, and it had a beautiful view. Access to the Epicentre is a great advantage of this location.
We received exceptional service from Yvonne and from D.
This hotel is now one of our favorites. We are looking forward to our next visit to the Aloft in Uptown Charlotte!
June 5, 2012
Rated 5 out of 5 by slomo Great Location
The location of this hotel can't be beat! It's clean, cozy, and very modern. The only issue I had was the room keys kept de-magnetizing but other than that no complaints at all!
February 24, 2014
Rated 4 out of 5 by thinbluedba Great location, great hotel for laid back guests
I recently stayed at this hotel for a conference in Charlotte and overall I was very happy. The staff were always friendly and helpful. Potential guests should remember that this is not a 5 star full service hotel, so there isn't room service and don't expect a bellhop to take your bags etc. But for guests who don't need those services, this place is great.
- Great Staff
- Great location, central to restaurants, entertainment, and a CVS and Walgreens
- Fantastic gym (Pool is okay)
- Refuel (Food Area) is great and they serve made to order breakfast
- Free espresso drinks!!!
- Pool table and lounge area is fun and relaxing
- can get a bit noisy from the entertainment down below, so you might need to leave the fan on in the room.
- this hotel is located on the 5th floor of an existing complex, so there are two elevators to take.
- rooms are functional, but not really meant for a family.
October 22, 2013
Rated 2 out of 5 by PaddleBuoy Very basic room
The hotel claims the rooms are minimalist and they sure have that one right. This is a very basic room. There's no comfortable seating aside from the bed and the desk/work space is very small. The rooms were not very clean and they same is true of the workout facility. some of the equipment was broken and the facility did not appear to service the facility aside from emptying the trash.
May 21, 2013
Rated 3 out of 5 by MLamar Is this an SPG hotel?
This hotel has a great location by far! There were some concerns that got brought to my attention as a employee at another property I always love to see how fellow properties of the same chain treat guests and acknowledge SPG members. With my recent stay there isn't much of a welcome besides ID, Credit Card and here are your keys. Same with checkout there wasn't did you enjoy your stay just checking out. I have stayed at numerous hotels and I specifically love to stay in my own brand of hotels which are SPG hotels. Aloft hotels are very modern and I love that about the Aloft however the A/C machines used in a lot of Alofts seemed to be very outdated and however at times create a lot of noise. Which was brought up to guest services at checkout. The bed are alright not as comfortable as I would like but it's more about the location in Charlotte that I loved. Overall I would recommended this hotel to other SPG members who are looking for a trip to Charlotte to stay at the Aloft however there needs to be more involvement with staff during checking in. I didn't know where anything was since I have never stayed in this property before.
February 24, 2014
Rated 5 out of 5 by Claude A romantic getaway
We spent a perfect Valentines weekend here. The room and the hotel's location are perfect for enjoying a romantic time in the heart of Charlotte where restaurants and entertainment options are plentiful. The room was quiet, the bar is fantastic, and the staff is always friendly and helpful. We look forward to returning again soon. The only bad thing was the pool was closed for repairs.
February 17, 2013
Rated 2 out of 5 by JJC30 The party lasts all night long
My husband and I stayed on a Sat. night with our small dog.
The Aloft hotels have a great pet policy but I would not consider this hotel pet friendly. It is loud and crowded with no place to walk your dog.
The location is close to bars and restaurants but it is pretty clear this hotel is "the party hotel". It even felt like we were checking in at a club. We saw numerous bachelorette party groups. The party lasts all night long....with the added bonus of drunk people in the halls waking you up.
Our room was small with an uncomfortable bed. We personally are not fans of Aloft's decor. The bathroom is awkward. There is a lot of street noise easily heard in the room.
We used the parking garage rather then valet. It worked for us because we didn't leave until checkout but it could be a problem because the garage filled up quickly and you pay each time you use it. It's not marked clearly as hotel parking.
August 5, 2013
Rated 5 out of 5 by SFSF Convenient, comfortable, welcoming
Had a great stay at Aloft. The location is perfect for access to uptown offices as well as dining/nightlife. Rooms are simple, but nicely appointed; Bliss toiletries smell nice; complimentary water bottles a very nice touch. Bedding was a bit lumpy, but I understand it's in process of being changed. Staff incredibly friendly and helpful. I'd definitely recommend this hotel.
February 13, 2013
Rated 5 out of 5 by jab52 This was a perfect end to a five week vacation.
Everyone there was wonderful from the valets to the front desk to the morning chefs and to finally the bartenders. We finished up a 5 week vacation with a 3 night stay at the Charlotte Aloft and everything was perfect. We could look out our window to see the sunrise, the sunset and down to the main plaza of the Epicenter and the main lobby of the arena - again perfect!!
December 4, 2012
Rated 2 out of 5 by LisaK Unacceptable blankets
It may sounds like a silly reason, but I'd never stay at this Aloft again because of the terrible blankets. They are down- (or something else) filled, but all of the filling had collected into little piles. So it was like sleeping under two sheets with the occasional bunch of filling. Awful. A good comforter is a basic necessity so I wouldn't stay at this hotel again.
March 8, 2013
Rated 3 out of 5 by Momof2greatkids This chain of hotels is not for kids!
These are very pretty hotels, the rooms are great IF you are alone or a couple. If you are traveling with children forget it... they are only allowed to give you one small air mattress, so if you have two kids you're out of luck. The "treat bag" was 2 candy bars and a bag of chips. Our kids were miserable here, and we left on the second day and stayed somewhere else.
October 2, 2012
Rated 4 out of 5 by Walkbo94 50th Birthday Party Weekend
The Aloft Charlotte was a great location for out of town guests we invited to my husband's 50th birthday party weekend celebration. All our guests praised the location of the hotel for it's convenience to hot spots in Charlotte and the competitive room rates. The staff was very accommodating. Thanks for making my husband's 50th birthday party weekend a BIG hit!
January 2, 2013
Rated 3 out of 5 by stevo i would not go back
The hotel was hard to find and was not at all accessible. There are only 2 elevators that go up to the hotel that are shared with the epicentor. When my family was there one of the elevators was out of service. My aunt and uncle had to wait 15 min with 2 todlers just to get to the hotel. The pool was out of service for most of the time we were there too.
July 25, 2012