Rated 4 out of 5 by Patti56 Very friendly and helpful staff
We booked four rooms, two of them were on the quiet side and two were on the noisy side (above some clubs). Those who tried to sleep on the side above the clubs found them to be very noisy until about 2:00am making sleeping diffcult.
December 30, 2013
Rated 5 out of 5 by mizskippy Love ALoft
Second stay at Aloft. The staff was so friendly and courteous. We love that our dog is as big a deal as we are! She loved her bed....couldn't get her out of it. As always, love the Refuel station and the view!
December 27, 2013
Rated 5 out of 5 by univ Aloft Charlotte epicenter
The hotel is very nice and modern. Rooms were wonderful although the pillows were very uncomfortable. Parking was a pain especially with lots of luggage. My husband had to park on another level go up or down 2 sets of stairs ride several elevators just to get to room! This was very difficult! I feel parking on P2 should be reserved for hotel guests ONLY this would make their stay much easier.
December 16, 2013
Rated 4 out of 5 by Samandfrankie Great location
In for weekend visit to UNC Charlotte. This was a perfect location for dining, drinking, shopping. Great staff. Look forward to coming back!
December 16, 2013
Rated 1 out of 5 by Kikikirk Never again...
This hotel is very over rated. The staff was snooty. It was extremely loud and unsavory. Trash everywhere, which you could also smell. Room was extremely basic and was not comfortable.
December 15, 2013
Rated 3 out of 5 by SaraEllis Good for partying, not so much for sleep
We checked into this hotel late on a Saturday night. We were unfamiliar with the area, but this is clearly more a place to stay if you're going clubbing, or want to pregame/host an afterparty in your hotel room. If you're not (we just wanted to get some sleep), it might not be the place for you.
The rooms were clean, nice, and what I would expect from an Aloft (although that includes the standard gross body gel that always spills out from the dispenser all over the shower floor). The room was extremely loud--mainly street noise, even though we were on the 7th floor, but also noise from other guests. I live in New York City and am generally able to sleep through any noise, but this was excessive even for me.
Most importantly, when we got to our floor after checking in, there was a gentleman passed out in the hallway. Not a great start to the evening. That morning, we saw that he had apparently vomited all over the floor. While that was 10:00am the next day, it hadn't yet been cleaned up.
We brought our dog, and appreciate that the hotel allows pets with no additional fee. However, the website advertised some treats, a dog bed, and other pet perks, which we weren't offered.
Overall, I guess it was a good deal considering the room and the price, but I probably would not stay here again.
December 4, 2013
Rated 4 out of 5 by thinbluedba Great location, great hotel for laid back guests
I recently stayed at this hotel for a conference in Charlotte and overall I was very happy. The staff were always friendly and helpful. Potential guests should remember that this is not a 5 star full service hotel, so there isn't room service and don't expect a bellhop to take your bags etc. But for guests who don't need those services, this place is great.
- Great Staff
- Great location, central to restaurants, entertainment, and a CVS and Walgreens
- Fantastic gym (Pool is okay)
- Refuel (Food Area) is great and they serve made to order breakfast
- Free espresso drinks!!!
- Pool table and lounge area is fun and relaxing
- can get a bit noisy from the entertainment down below, so you might need to leave the fan on in the room.
- this hotel is located on the 5th floor of an existing complex, so there are two elevators to take.
- rooms are functional, but not really meant for a family.
October 22, 2013
Rated 5 out of 5 by Debbiedoos AWESOME!
My friends and I were throwing a surprise bachelorette party and we chose Aloft for location. Location was perfect! When we first arrived there for check in our rooms were not quite ready. They told us to go on over to the bar and they would buy us a drink while waiting. Our bartender Michelle was so friendly and personable and she asked us what the occasion was. When we told her it was a surprise bachelorette party, she got out a book and asked us where we were heading that she could give us passes to get in with NO cover. What the what? Nothing like that did we expect, and the fact that she did that for us made our night! I would stay here again for all of the above reasons and more. Simply fantastic, and Michelle and the rest of the staff deserves some serious KUDOS! Thanks.
October 7, 2013
Rated 5 out of 5 by WilsmanPleisswedding Pleiss Wedding
The GM Jim Williams and his staff were incredible for my daughters wedding. There was no detail missed. Yvonne was extremely helpful and even helped me borrow a cart so I could act like a room service attendant to bring coffee to my daughter and bridesmaids. Everyone in our wedding party loved the hotel. The weather was great. Thanks for your part in making this a memorable weekend for my daughter. May the Lord continue to shine on you and your staff to bring glory to God.
P.S. BTW I asked several staff throughout the weekend if they liked working there and if they liked the GM? Everyone from service techs to front desk all had positive things to say about Jim Williams. Keep up the great work.
Chris Allen Wilsman
October 7, 2013
Rated 1 out of 5 by Dsodjvnsvjnsv Peter
This hotel is barely above a collegiate dorm room experience.
I will never, ever, stay here, nor in this chain again.
September 27, 2013
Rated 2 out of 5 by cobbster Good location, fair service
Hotel is in a good location, but have had issues every stay. Fire alarms going off in the middle of the night, noise from the local bars to the tv not working on a recent stay.
September 26, 2013
Rated 5 out of 5 by Brookie1 Wonderful,trendy hotel experience!
The lobby smelled wonderful and made you feel calm right away. I would highly recommend the Aloft Uptown Charlotte for it sgreat product, comfortable product, and great location!
September 23, 2013
Rated 5 out of 5 by ShaggyMEB Standard Issue Aloft, And That's A Good Thing
Aloft Charlotte Uptown is cut from the same mold as other Aloft properties I've stayed at throughout the US, and that's a good thing. The rooms are designed to be small but well equipped, and the lobby spaces offer up a vibrant atmosphere and friendly faces from the staff. Aloft Charlotte Uptown is located at the EpiCentre entertainment complex, right in the center of Charlotte's downtown area. Though some have reported having some issues with the noise at night, I had no issues with that during our Tuesday night stay. We were greeted by Jordan at the front desk, who was friendly and efficient wtih getting us checked in quickly. We ended up in an accessible room, as that was all that was available at check in. It was laid out a bit differently than the standard Aloft room, but ultimately had all the comforts that are expected with this brand. Great location, friendly staff, and the vibrant Aloft atmosphere make this a winner. Will definitely stay here again.
September 6, 2013
Rated 5 out of 5 by LipsticknStilettos It was Great but.....
First time in Charlotte and this was a great place to stay. 15 minutes from the airport and within walking or trolley distance from many points of interest. The first shift desk staff were friendly and provided great information about Epicentre. The hotel is in the midst of everything. If you have issues with the hum of partiers between 5pm and midnight, ask for the quiet side. I enjoyed people watching and thought it was awesome. The second shift desk staff were not as friendly and gave off a "mean girls" vibe. I actually warned my family about them so they wouldn't be offended. Also had a credit card issue and was erroneously charged an additional 5% but was refunded within 2 days. All in all Aloft, Epicentre and Charlotte are great and will be staying there again.
August 14, 2013
Rated 3 out of 5 by 2Powells Big FUN!
If you are looking for a place to rest, relax, and have a FUN time, Aloft is located in just that place! Whether you are alone, witha group, young children, teenagers, or grandparents, there is something for eveyone to do. The facility is nice & welcoming, and the staff strives to make your stay as enjoyable as possible!
August 12, 2013
Rated 1 out of 5 by teri11 gross
I checked into this hotel mid evening Monday and immediately went out with work colleagues. I returned around 2am to my room. The next morning, I realized the toilet was not working and informed the staff (an african amercian young lady working at the check in). She was "busy" talking with a group of other people and I had a feeling she wouldn't remember, however she did take my room number. I returned to my room that night around midnight to find the toilet was not fixed. I checked out a day early the next day.
August 8, 2013
Rated 4 out of 5 by PLSF Great location
The hotel is located right in the heart of everything that is happening in downtown Charlotte. Was able to walk to my meetings on Tryon Street and walk to dinner at 5Church.
After was able to go to various bars and clubs (went to Bubbles) that were in the epicentre complex.
The hotel staff laminated two of my business cards into bag tags, which was a neat touch I've never seen before.
Think the only missing is more food options outside of the Fuel lounge (but you have tons of options if you walk out of the hotel).
August 6, 2013
Rated 2 out of 5 by JJC30 The party lasts all night long
My husband and I stayed on a Sat. night with our small dog.
The Aloft hotels have a great pet policy but I would not consider this hotel pet friendly. It is loud and crowded with no place to walk your dog.
The location is close to bars and restaurants but it is pretty clear this hotel is "the party hotel". It even felt like we were checking in at a club. We saw numerous bachelorette party groups. The party lasts all night long....with the added bonus of drunk people in the halls waking you up.
Our room was small with an uncomfortable bed. We personally are not fans of Aloft's decor. The bathroom is awkward. There is a lot of street noise easily heard in the room.
We used the parking garage rather then valet. It worked for us because we didn't leave until checkout but it could be a problem because the garage filled up quickly and you pay each time you use it. It's not marked clearly as hotel parking.
August 5, 2013
Rated 5 out of 5 by KB1014 Everything was perfect
The thing that impressed me the most was the entire staffs willingness to go out of their way to make ALL of their guests comfortable.I noticed it in every area of the hotel.Not only were they efficient ,but their kindness and smiles made feel feel VERY WELCOME.Its apparent that it is a mission that is important to this Aloft.THANK YOU
July 30, 2013
Rated 5 out of 5 by DianeW11 Fun place to stay
This is a great place to stay if you plan to take advantage of the night life and local atmosphere. Being in the heart of the Epicenter, you are within steps of several great night spots and numerous great places to eat. Not the kind of place for a quiet, romantic weekend, or a weekend with small children, but perfect for bachelor/bachelorette parties, reunion events and couples who enjoy being out and about!
July 29, 2013
Rated 5 out of 5 by ND827 awesome
Great location and price! No late check out tho but we understand. (There was a concert evening before.)
July 29, 2013
Rated 1 out of 5 by Dissatisfied25 Horrible hotel staff and points program
Never will stay at this hotel again, or at any starwood hotel. Incompetent staff who can't handle reservations, and cannot enter correct names on reservations. Hotel definitely not worth the money! Stay somewhere else, and pick a different chain of hotels!
July 6, 2013
Rated 5 out of 5 by Carhartt Excellent Location
I have stayed at the Aloft Epicenter a few times now and have found it to be an excellent value and within walking distance to everything. The rooms are basic (which goes with a "loft" design) and comfortable. I love all the healthy snack and dining options available in the lobby. FYI - Aloft offers a discount gym pass to the Golds @ Epicenter for those fitness buffs that what something a little more hardcore than the excellent gym on property. The front desk staff is excellent and provides great customer service. I will be back!
July 4, 2013
Rated 5 out of 5 by lcart Loved it
Very clean, very courteous, reasonable priced
July 1, 2013
Rated 1 out of 5 by MLR202 Displeased
I frequently travel to Charlotte for business, and I've stayed at the aloft several times. Yesterday evening at 11:45pm, an employee barged into my room without knocking. I had the do not disturb sign hung on my door, but he did not even knock. He claimed that he thought the room was empty and that he was checking no one was in the room.
I found this extremely rude and disturbing. Not only was I about to go to sleep, but he had no regard for the do not disturb sign. I would hope that someone would inform the employees not to enter rooms without knocking.
In addition, when I checked into my room, there were 2 black hairs on one of the beds on the sheet near the pillow. As mentioned before, I've stayed at this hotel several times and have never had these issues before.
June 26, 2013
Rated 2 out of 5 by Roli2012 This hotel needs to pay more attention to cleaningness
The hotel is in need of serious maintenance. The lobby stand is old when you check in. The carpet in front of the elevators needs constant vacuuming. It was full of particles on the floor. Not a welcoming sight.
The room very dusty. I looked at the door hinges and its a cobweb of dust. The edges on the table full of lint and dust. The chair in the room had stains. I was sneezing non stop from all the dust. I had to check out the next day. The staff was very friendly and professional. This is below SPF standard of cleanliness. Bed was comfortable but all the frames needed to be cleaned.
June 26, 2013
Rated 3 out of 5 by jatl loud hotel!
i liked the hotel and amenities but the location is LOUD. i would avoid this hotel in the future because the noise level from the Epicenter is too much.
May 26, 2013
Rated 4 out of 5 by BigE2000 Waiting at the elevator...
Location, service, room was good. However, the elevator to get from the lobby on 5 to street level is ridiculously slow! One of 2 elevators was out of service during my stay. Was there on business so waiting in the morning to get out of the hotel was very stressful.
May 24, 2013
Rated 2 out of 5 by PaddleBuoy Very basic room
The hotel claims the rooms are minimalist and they sure have that one right. This is a very basic room. There's no comfortable seating aside from the bed and the desk/work space is very small. The rooms were not very clean and they same is true of the workout facility. some of the equipment was broken and the facility did not appear to service the facility aside from emptying the trash.
May 21, 2013
Rated 2 out of 5 by IA38 Nothing great.
Room layout was very strange. Prefer a more traditional layout. Room with 2 queens was rather small. Heating/cooling was horrible as the thermostat was right next to the heating/cooling unit! Had to leave a note for housekeeping asking them to vacuum the floor because it had not been vacuumed after the first night. Really missed having room-service. Had to follow-up with hotel staff 2-3 times before requests were taken care of.
May 16, 2013