Rated 5 out of 5 by LisaAKA Excellent customer service
The staff during our stay under the supervision of Front Office Manager Charles was superb! They went above and beyond to make sure our stay was pleasant and issue-free. In addition to Charles, we want to specifically call out Brian, David, Morgan and Kenny, staff at the front desk and bar. This group understands how to treat guests. We watched them handle other guests as well, and even when the guest was not always patient or pleasant, the Aloft staff remained calm and professional. Charles was exceptional and we only wish we could have someone like him at every hotel we visit. I travel a lot for business and pleasure, and this staff is one of the best I've experienced in regards to customer service! I would stay at the Aloft in Charlotte again simply because of Charles and this group of wonderful people.
July 19, 2014
Rated 2 out of 5 by Jackie10 Wonderful location
Although the hotel is in a convenient location and the view is amazing I had a very bad experience with a broken item in our room. It was broken when we checked in and we were billed for it in error. The process of getting the refund was extremely frustrating. The hotel manager acknowledged the error and took responsibility for it. He also did a great job apologizing. However, the money was refunded incorrectly. It took much longer than necessary due to human error to correct the mistake.
May 13, 2014
Rated 4 out of 5 by Joe53 Don't Be Exclusive!
I understand and appreciate the target of your hotel's customers. But you need to understand that you cannot be exclusively prejudice to which you are! I have never had a latte, or any other of that stuff. In fact the texting feature of my cell phone is turned off. So when I went to get a 'Complimentary' coffee, there was nothing in English in the snack bar area I could discipher! I am not Spanish, French, and only speak English. Where was the complimentary COFFEE!?
April 5, 2013
Rated 4 out of 5 by WorkPlay87 Great location, needs improvement
You can't beat the epicenter location, but at check in, the guy at the counter was more concerned about singing along with the DJ than checking me in. He didn't tell me about any of the amenities, where the gym was, etc.
At other spg hotels I typically get a note or something else recognizing spg platinum status, but I didn't get anything here. The mirror in my room had also been taped because it was broken. Overall, great location, but staff need improvement
February 15, 2013
Rated 4 out of 5 by BAY1998 Wonderful Hotel
I really enjoyed the accommodations and the entertainment right next to the hotel. I also appreciate the hotel being pet-friendly, as I hate having to leave my 2 little dogs in a kennel.
October 14, 2014
Rated 4 out of 5 by berlychick Slow start...but got better
Our experience at the Aloft Charlotte Uptown started out not so good...first the location was not in the GPS so we spent alot of time driving around looking for the location..not very well marked...It was nice to have the valet parking...they were great...the ppl at the front desk were amazing! Very friendly and helpful..checked into our room..and no sound on our TV...that lasted all day and nite..not a happy camper..did I mention we were there for our sons wedding...so friday nite..back to the room and no TV yet..but Paul and Myron to the rescue...they arrainged for us to move...they moved us to a nicer room...thank you guys! and to top it off...back from our sons wedding and found snacks in our room, comliments of those two young men..I would stay there again but would suggest that you add more closet space to your rooms...
October 25, 2012
Rated 5 out of 5 by JoeatLKN Party Time
This location is in the Charlotte epicenter. It is one big party until 2am. The parking is shared by party crowd and costs $20 a day. The check in is 5 floors up and the shared elevators are slow. Once inside it is business as usual with the lobby identical to all others I have stayed in. Staff is flexible, non-judgmental and sees about everything there is to see. The location is prime for the arena, Belk theater and fine dining within steps.
June 22, 2014
Rated 4 out of 5 by FlyIntl Entertainment Location, Good, but Poor Internet
A few years back, I statyed at the Aloft Charlotte Uptown and experienced three middle of the night false fire alarms in one night. I decided not to return. However on a recent trip, other hotels were sold out, so I reluctantly returned. The service was much better and there were no fire alarms.
Generally, the stay was good. but the wired internet did not work at all and the wireless was so slow that the connection repeatedly "timed out". I was on the phone with the hotel's internet service provider for about an hour and they could see the problem. They kept rebooting the routers which made only minor improvements. Needless to say, I moved after the first night to the Westin Charlotte where the internet was reliable.
The location is a "party" entertainment building with unruly, loud bars and so it's great if you're there for that.
September 23, 2012
Rated 2 out of 5 by IA38 Nothing great.
Room layout was very strange. Prefer a more traditional layout. Room with 2 queens was rather small. Heating/cooling was horrible as the thermostat was right next to the heating/cooling unit! Had to leave a note for housekeeping asking them to vacuum the floor because it had not been vacuumed after the first night. Really missed having room-service. Had to follow-up with hotel staff 2-3 times before requests were taken care of.
May 16, 2013
Rated 5 out of 5 by Eric242014 Great Experience
This is the second time we have stayed at aloft and both times we have been blown away with the service. Whenever we requested something the response and professionalism was top notch as well if the staff thought for any reason we were inconvenienced based on the request they would ensure that we felt it was resolved and go above and beyond to make that happen. It is refreshing to see the customer experience as the key focus.
March 24, 2014
Rated 3 out of 5 by RickyV No water
It was my first stay at your hotel and the fact there was no running water in the building was definitely a big inconvenience, especially since I had a late start and was hoping to sleep in before getting ready (shower) for my meetings. Not sure that has ever happened to me before at a Starwood hotel. Westin and Ws are typically solid. Suggest you all at ALoft need to step up to the standards of Starwood Hotels.
February 27, 2014
Rated 5 out of 5 by huskers952001 Hotel went out of its way to make me comfortable
This hotel takes care of its customers. I was hit by a car while running (yes you are reading that right) and this hotel allowed me to stay longer to rest and re-cooperate an extra amount of time free of charge. In addition, the hotel staff gave me balloons and a get well soon card and also made sure I was well cared for in the room while rested.
Thank you for your excellent customer service and concern!
May 2, 2014
Rated 2 out of 5 by RTW71 Major problems this visit
Room smelled like sweat; toilet paper dispenser broke; found hair in the soap dish; desktop outlet didn't work; fire alarm went off at 3 or 4 in the AM (false alarm). Plus, the breakfast options are mediocre (muffins are always stale) and since I booked through Egencia for work, the hotel won't allow me to get Starwood points for my stay. I'm trying to think of a reason to come back, but I'm coming up short.
January 15, 2013
Rated 5 out of 5 by Cacolacvisitor Friendly, relaxed and convenient
The staff at the Aloft was very accommodating. The environment was nice enough for business, yet relaxed and hip enough for this blue collar vacationer to feel quite comfortable. The location was great with restaurants, bars, bowling, movie theater, bus station,etc. all within a 5 minute walk. Overall, I had a great experience and would certainly go back. Check out the funky floor tiles in the elevators!
January 13, 2013
Rated 5 out of 5 by lqm0e76b Great Hotel and Staff
My husband and I celebrated our 10 year wedding anniversary at the Aloft and the the staff made our experience there excellent. From check-in to check-out the front desk staff was excellent. Katie (Catering Sales Mgr) and Chad (Food/Bev Mgr) were perfect in helping us put together such an important event in our life. I would like to say "Thank You" to the entire staff for our excellent experience.
July 31, 2012
Rated 5 out of 5 by advisor64 Memorable 25th Anniversary Stay at Aloft!
My husband and I chose the Aloft Uptown in Charlotte for our 25th wedding anniversary. We had a wonderful stay! Our room was spacious, and it had a beautiful view. Access to the Epicentre is a great advantage of this location.
We received exceptional service from Yvonne and from D.
This hotel is now one of our favorites. We are looking forward to our next visit to the Aloft in Uptown Charlotte!
June 5, 2012
Rated 4 out of 5 by thinbluedba Great location, great hotel for laid back guests
I recently stayed at this hotel for a conference in Charlotte and overall I was very happy. The staff were always friendly and helpful. Potential guests should remember that this is not a 5 star full service hotel, so there isn't room service and don't expect a bellhop to take your bags etc. But for guests who don't need those services, this place is great.
- Great Staff
- Great location, central to restaurants, entertainment, and a CVS and Walgreens
- Fantastic gym (Pool is okay)
- Refuel (Food Area) is great and they serve made to order breakfast
- Free espresso drinks!!!
- Pool table and lounge area is fun and relaxing
- can get a bit noisy from the entertainment down below, so you might need to leave the fan on in the room.
- this hotel is located on the 5th floor of an existing complex, so there are two elevators to take.
- rooms are functional, but not really meant for a family.
October 22, 2013
Rated 2 out of 5 by PaddleBuoy Very basic room
The hotel claims the rooms are minimalist and they sure have that one right. This is a very basic room. There's no comfortable seating aside from the bed and the desk/work space is very small. The rooms were not very clean and they same is true of the workout facility. some of the equipment was broken and the facility did not appear to service the facility aside from emptying the trash.
May 21, 2013
Rated 5 out of 5 by Claude A romantic getaway
We spent a perfect Valentines weekend here. The room and the hotel's location are perfect for enjoying a romantic time in the heart of Charlotte where restaurants and entertainment options are plentiful. The room was quiet, the bar is fantastic, and the staff is always friendly and helpful. We look forward to returning again soon. The only bad thing was the pool was closed for repairs.
February 17, 2013
Rated 2 out of 5 by JJC30 The party lasts all night long
My husband and I stayed on a Sat. night with our small dog.
The Aloft hotels have a great pet policy but I would not consider this hotel pet friendly. It is loud and crowded with no place to walk your dog.
The location is close to bars and restaurants but it is pretty clear this hotel is "the party hotel". It even felt like we were checking in at a club. We saw numerous bachelorette party groups. The party lasts all night long....with the added bonus of drunk people in the halls waking you up.
Our room was small with an uncomfortable bed. We personally are not fans of Aloft's decor. The bathroom is awkward. There is a lot of street noise easily heard in the room.
We used the parking garage rather then valet. It worked for us because we didn't leave until checkout but it could be a problem because the garage filled up quickly and you pay each time you use it. It's not marked clearly as hotel parking.
August 5, 2013
Rated 5 out of 5 by SFSF Convenient, comfortable, welcoming
Had a great stay at Aloft. The location is perfect for access to uptown offices as well as dining/nightlife. Rooms are simple, but nicely appointed; Bliss toiletries smell nice; complimentary water bottles a very nice touch. Bedding was a bit lumpy, but I understand it's in process of being changed. Staff incredibly friendly and helpful. I'd definitely recommend this hotel.
February 13, 2013
Rated 4 out of 5 by Stevie555 Really nice place / great location in CLT
With the upside to the great location comes the downside to the location. Noise from the EPI Center late night makes sleep a challenge. I knew that coming into it so not really a complaint. Just is what it is. Would not recommend this hotel to an older person or someone with an early morning meeting. Otherwise, this property is fantastic!
July 18, 2014
Rated 5 out of 5 by jab52 This was a perfect end to a five week vacation.
Everyone there was wonderful from the valets to the front desk to the morning chefs and to finally the bartenders. We finished up a 5 week vacation with a 3 night stay at the Charlotte Aloft and everything was perfect. We could look out our window to see the sunrise, the sunset and down to the main plaza of the Epicenter and the main lobby of the arena - again perfect!!
December 4, 2012
Rated 2 out of 5 by LisaK Unacceptable blankets
It may sounds like a silly reason, but I'd never stay at this Aloft again because of the terrible blankets. They are down- (or something else) filled, but all of the filling had collected into little piles. So it was like sleeping under two sheets with the occasional bunch of filling. Awful. A good comforter is a basic necessity so I wouldn't stay at this hotel again.
March 8, 2013
Rated 3 out of 5 by Momof2greatkids This chain of hotels is not for kids!
These are very pretty hotels, the rooms are great IF you are alone or a couple. If you are traveling with children forget it... they are only allowed to give you one small air mattress, so if you have two kids you're out of luck. The "treat bag" was 2 candy bars and a bag of chips. Our kids were miserable here, and we left on the second day and stayed somewhere else.
October 2, 2012
Rated 4 out of 5 by Walkbo94 50th Birthday Party Weekend
The Aloft Charlotte was a great location for out of town guests we invited to my husband's 50th birthday party weekend celebration. All our guests praised the location of the hotel for it's convenience to hot spots in Charlotte and the competitive room rates. The staff was very accommodating. Thanks for making my husband's 50th birthday party weekend a BIG hit!
January 2, 2013
Rated 3 out of 5 by vikki13 American Legion Convention
Bed on the floor stinks. No drawers to put clothes away. Fridge broken but replaced. safe broken. shower stall to much like boot camp stall. cups in room leaked. Coffee pot didn't work properly. Bar needs to open earlier to help with mishaps in the rooms
August 26, 2014
Rated 3 out of 5 by stevo i would not go back
The hotel was hard to find and was not at all accessible. There are only 2 elevators that go up to the hotel that are shared with the epicentor. When my family was there one of the elevators was out of service. My aunt and uncle had to wait 15 min with 2 todlers just to get to the hotel. The pool was out of service for most of the time we were there too.
July 25, 2012
Rated 3 out of 5 by NeedspaceKwest Dorm room
The staff was excellent and the rooms clean but I felt like I was one step away from being back in my college dorm room. There are no drawers for clothes. The closet isn't big enough for more than one or two night stay. If I want a place to crash after a night out, this would be the place but for a business trip, it was way below my standards.
January 11, 2013
Rated 5 out of 5 by ThunderRx Metro Progressive Enviro
My expectations were exceeded, beginning with the frontdesk offering me an early check in, which was HUGELY convenient for me. Beautiful lobby area, very metro progressive and customer friendly. Easy access to the EpiCentre and a short walk home after a night out. AWESOME!
August 7, 2014