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Rated 3.8 out of 5 by 150 reviewers.
Rated 5 out of 5 by Excellent customer service The staff during our stay under the supervision of Front Office Manager Charles was superb! They went above and beyond to make sure our stay was pleasant and issue-free. In addition to Charles, we want to specifically call out Brian, David, Morgan and Kenny, staff at the front desk and bar. This group understands how to treat guests. We watched them handle other guests as well, and even when the guest was not always patient or pleasant, the Aloft staff remained calm and professional. Charles was exceptional and we only wish we could have someone like him at every hotel we visit. I travel a lot for business and pleasure, and this staff is one of the best I've experienced in regards to customer service! I would stay at the Aloft in Charlotte again simply because of Charles and this group of wonderful people. July 19, 2014
Rated 4 out of 5 by greens Nice hotel, but the beds are a little to hard for my liking July 21, 2014
Rated 4 out of 5 by Really nice place / great location in CLT With the upside to the great location comes the downside to the location. Noise from the EPI Center late night makes sleep a challenge. I knew that coming into it so not really a complaint. Just is what it is. Would not recommend this hotel to an older person or someone with an early morning meeting. Otherwise, this property is fantastic! July 18, 2014
Rated 3 out of 5 by Charlotte for business on a Weekend! This is a very hip cool hotel adjacent to many restaurants, bars and entertainment. If I was there for fun on a Saturday night, the noise from Epicenter would not have bothered me as much, I'm sure! But was attending a serious conference & needed my sleep. So the only reason I've rated it average is due to my lack of sleep as it was very noisy from the outdoor bars next door & street noise. Suggest a higher floor in the future! The room layout was very creative though being I had an accessible room, it may have been a larger room. (I did let the desk know I did not need an accessible room in case they had guest who did.) The amenities were nice as in most Starwood properties. I would certainly come back some time for leisure and maybe enjoy the loud bars myself! July 15, 2014
Rated 5 out of 5 by Outstanding The staff were absolutely wonderful! They were all so accomodating. Yvonne, Brian, Charles, The bar Tenders and the Morning Breakfast staff all were fantastic. I have been working in the service industry for a long time, and i was so pleased to see that there are still some properties doing it right! July 14, 2014
Rated 5 out of 5 by This hotel is clean and affordable The hotel is fantastic and is in a great location. July 15, 2014
Rated 3 out of 5 by The hotel is average This hotel has perfect location, very convenient. But it's hard to find parking place, even should pay by myself on $20 per day. July 10, 2014
Rated 5 out of 5 by This hotel is top notch! This was our first stay at an Aloft and we were very,very pleased. The staff was very welcoming, informative, and respectful. Our room had a great view and was very comfortable. We really liked the decor. The location was so convenient to all of the epicenter action. We will return and highly recommend this hotel to others. July 6, 2014
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