Rated 3 out of 5 by Farfull75 First time ever having a Problem
We have stayed at this hotel many times in the past. This is the first time we had a problem. The air conditioner in the room we were assigned did not work. The thermostat on the wall did not control the AC and when turned it on at the unit it did not run consistently. I informed the hotel and they immediately placed us in a different room. This new room was fine with the exception that there was a hole in the wall there it appeared someone had opened the door too fast and the door handle put a hole in the wall. This could be easily fixed and should have been before customers use the room as it makes the appearance that the hotel does not care.
August 6, 2014
Rated 4 out of 5 by Redia35 Mrs.
This was my first experiece at Aloft. I was very
impressed with the decor. The room was clean and nicely decorated. The staff was courteous and friendly. The work-out room was very nice. I did work-out twice during my stay and found the equipment and area to be appropriately equiped with modern work-out equipment. I would reccommend Aloft to others, I really enjoyed my stay.
November 11, 2014
Rated 3 out of 5 by Vroom Fell short, but still a favorite
TV and telephone not working in my room, and no wastebasket. Surprised. A repeat visit for me and the hotel has always done better.
That said, I still love the place. Great design, unusual and well thought-out rooms that are very functional. Great little bar and a surprisingly nice breakfast, all at very reasonable prices.
November 10, 2014
Rated 5 out of 5 by energywhiz This hotel takes Aloft to a New Level
Arrived just after 3pm and was warmly greeted by the desk clerk and one of her colleagues. They were very friendly and we chatted while she processed my check-in. I was thanked for being a Platinum member and was told about the amenity (250 points).
My room was standard Aloft and was spotless. I must admit I love the Aloft concept, with the body wash/shampoo dispensers, I have mostly 1-night stays and I hate wasting soap/shampoo since I can't use a whole bar/bottle in one night!
I checked out just before 4am because I had quite a drive ahead of me and the clerk who checked me out was surprisingly peppy given the hour, quickly processed my check-out and wished me a good day and safe drive.
I will be back when I need to stay in Winchester.
January 11, 2012
Rated 5 out of 5 by BillyS Great Hotel, with some room to improve.
This is our second stay at Aloft in Winchester, VA. The rooms and amenities are a cut above all the other area hotels.
Unfortunately, I believe we have experienced the off season cutbacks that most properties make. The property is under staffed and basic items are either not available or cannot be located by some of the new staff members.
On a positive note, the property is spotless, the pool is refreshing, and the staff is very friendly,
January 22, 2012
Rated 5 out of 5 by ridi2 Great hotel
We stayed here from the 18th of April through the 21st. We were immediately recognized as Gold members. The staff provided us coupons for drinks in the bar and coffee in the morning. Perfect after a long drive Our stay was wonderful from beginning to end! We had family come to stay one night and the hotel staff went over and above to provide our family with adjoining rooms. The pool was a hit with the kids along with the pool table and video games.
We didn't have any of the snacks or breakfast that were available for purchase so we really can't rate that.
The staff was exceptional. We will definitely stay again in the future.
April 29, 2014
Rated 5 out of 5 by Liz1728 A great place to stay with your dog
The staff is very friendly and helpful here. We forgot our dog's bowl, but the hotel had some waiting for that very problem. The bed was comfortable, and the room was nice. Cool, modern furnishing. The only thing we missed after a long drive was a bath, but the shower is nicely done. There is a good Italian restaurant across the street in the nearby mall. It is not a chain restaurant, and serves authentic dishes. You can do takeout from there, if you want.
October 30, 2014
Rated 5 out of 5 by momof7bc Awesome
We really enjoyed our stay I loved that he hotel is very family friendly. It was a great trip for all ages.
May 5, 2014
Rated 4 out of 5 by Winemaster Much better than last time.
We have stayed at this hotel about 4 times and this experience was much better than last time, although, we still had to ask to change rooms after the first one we entered had a lot of debris on the floor as soon as you opened the door as well as gold fish crackers by the seat in the bedroom. The next room was better although had a lot of spots on the floor by the right counter top. The floors could use a good cleaning at this hotel. However, I slept very well, my only complaint is that the room seemed to warm up quickly after the air shut off. The front desk people and the breakfast person were very nice and accommodating. My son likes the Wii set up and always plays for a couple of hours when we stay here. Attention to cleanliness would move this hotel up in the ratings. However, overall, our stay was comfortable and the location is great.
October 27, 2014
Rated 5 out of 5 by KZ50 Fall mini-vacation
We have stayed at this hotel several times before. This is the first time housekeeping was lacking. Our bed was never made. We don't need the sheets changed every day... It appeared just the towels were change. We used the coffee in the room, only once was it replaced. When we used the coffee cups they weren't replaced.
These are minor issues but unlike our experiences in the past
October 27, 2014
Rated 5 out of 5 by mickie806 Glad we stayed.
We recently went on a long road trip.We stayed in Aloft in Winchester and were completely satisfied. The quality of the motel is great and the staff was friendly and helpful. One young lady at the front desk went out of her way to help us with printing out maps for our drive on the Skyline highway. We would def. go to this motel again.
October 24, 2014
Rated 2 out of 5 by liz488 noisy guests
the hotel itself was great. there was a birthday party going on in the room next door for 14 year olds who had no supervision and the staff as well meaning as he was couldn't seem to do anything about it.the noise continued till after 1:30 am and started again after 4:30. the adult who was in charge of the kids were in a room down the other end of the hall . the front desk said there were no other rooms available but chose to put the kids in room 425 and their keeper in room 409. someone was not paying attention. we checked in after the party and room 426 was available. why were not the party in ajoining rooms. requested my points back and am waiting to see them in my account. staff was nice as was the hotel itself.. not a good night sleep
October 19, 2013
Rated 5 out of 5 by jbcdees Dog friendly
I really appreciate a comfortable hotel that also provides a good space for traveling with my dog. Welcoming staff, good walking areas and quiet rooms.
October 20, 2014
Rated 1 out of 5 by Lr55 Not great
Toilet in need of repair. Water pressure terrible.
October 21, 2014
Rated 5 out of 5 by SGF4 Nice and Easy
Really nice and easy to get around to everything.
October 20, 2014
Rated 5 out of 5 by GKV13 BEST Hotel Experience
When we arrived, we were informed that the hotel had overbooked 2 queens so we switched to a king. The hotel staff was so appreciative and we received a free breakfast. The breakfast was WONDERFUL. The bed was so comfortable and the room was perfectly sized and laid out. We would definitely stay at this hotel again!
July 1, 2014
Rated 5 out of 5 by Jay61 Awesome Hotel
The Aloft is an ultramodern hotel that is a pleasing to the eye and taste. The rooms are spacious and comfortable.
July 28, 2014
Rated 5 out of 5 by NCS14 This hotel will meet all of your needs.
I knew nothing about A Loft when I booked my stay except that the hotel would be convenient to my meeting. From the moment I walked in, I felt as tho' I knew the folks who worked there, and they went out of their way to help me.
June 29, 2014
Rated 2 out of 5 by adventurersofceo Extremely rude staff
While this is a nice hotel in a great location, the staff particularly the management is extremely rude. While I was standing there another couple was having the same frustration on the exact same issue.
October 15, 2014
Rated 3 out of 5 by Claire99 Lots of logistics issues
Room safe didn't work. I was on the second floor, and noise from the patio and hallway was terrible. I actually spoke to the main desk about the noise on the patio at 9 at night. The person said they'd do something about it, but the noise continued until 11pm.
Front desk called me at 9:10 pm and woke me up to explain that they had a server issue and needed to confirm my last name and checkout date to make sure their database was accurate.
Front desk/receptionist was openly rude on two occasions.
Facility looked great, but it was a pretty poor experience.
September 23, 2014
Rated 5 out of 5 by Hammer99 Above and Beyond! Fun for the whole family!
Great Trendy Hotel! Not your typical hotel experience! A bit worried at first but now we love the Aloft! Camp Aloft for kids is great even if they don't have the snack bags at this current location! Very clean hotel! Comfy Beds! Shower takes some getting used to but it's great! Spg Gold Recognition is a great perk!
October 2, 2012
Rated 5 out of 5 by iwarchaeo79 pleasant stay
friendly, helpful staff. breakfast was great.
June 20, 2014
Rated 4 out of 5 by Macpat Christmas 2011
The hotel was wonderful! Very relaxing. We drove from Florida to Upstate NY, stopping twice. This was our 2nd stop and we thoroughly enjoyed our time and would most definitely stay again. We have already recommended it to a couple different friends.
February 15, 2012
Rated 5 out of 5 by Chris19 Great Stay with Awesome Staff
The hotel was great and the staff was always friendly and helpful. The room was spotless and I had no problems with anything at all, anytime I have family come into town I will be recommending Aloft to them.
See y'all in a few months again!
January 28, 2014
Rated 4 out of 5 by DTM74 Nearby to restaurants
While we didn't stay all of our time due to an issue with our pet, the motel was all that it promised to be on the web., Thank you for kindness in allowing us to check in early, as well as your kindness in allowing us to leave when we did early.
October 8, 2014
Rated 5 out of 5 by SamBo53 There when we needed it
We booked a room for 2 nights in a nearby city. It turned out to be a dump with lousy housekeeping. We cancelled and went on line to book at the A Loft about 30 miles away. I had some trouble with the wireless connection at the former place but when I called A Loft reservations they gave me the online rate. Our room was as nice as we have always experienced and far better than the dump we stayed in the night before.
September 25, 2014
Rated 4 out of 5 by Don3333333 Cool place but a bit dirty
I stayed at this hotel about 6 months ago when it was pretty new. Now it already seems a bit worn. the elevators were quite dirty.
September 29, 2014
Rated 1 out of 5 by adventurersofceo Extremely rude staff
Staff was very rude and ineffective in assistance. Will not stay here again
September 29, 2014
Rated 5 out of 5 by HUD24 Nice staff
Attentive staff clean nice Rooms and amenities
September 25, 2014
Rated 5 out of 5 by Fiffi Location and price were excellent
Enjoyed stay, Love being in mountains. Service was great. People who work there are pleasant and very helpful. Liked the simplicity of the room
September 22, 2014