Rated 5 out of 5 by biztravelerfromnyc Always reliable, excellent pool
I have stayed at Aloft Winchester a dozen or more times as it's en route to several of my regular business travel destinations. It is very reliable, friendly service. The pool is great.
July 14, 2016
Rated 4 out of 5 by JRBart Nice hotel; pick up the trash
My overall stay at the hotel was great. The friendly staff and prompt service was a plus. Very impressive bar and lounge area. The room was also with the exception of the room phone not working; slight delay with the room being cleans .Not being too far from the caverns made this a good choice of location to stay The downfall is the trash dumpsters outside; from arrival to departure they were overflowing with trash. It would be nice if the dumpsters could be moved to the back of the hotel. Also, the cigarette butts around the building should be swept up. I have found a new place to stay when visiting Winchester, Va.
July 3, 2016
Rated 2 out of 5 by psquared918 Hotel needs improvement!
I've earned gold status for life due to the amount of nights in Starwood - I also have gold status for life at another big chain. This many hotel nights give me some unique perspective(s) that not all travelers have. The hotel is need of some deep cleaning (grounds, garbage cans outside the hotel doors, interior floors, elevator floors, and the room floor. The front desk staff was pretty good in the am shift but the check in person wasn't customer focused and bordered on annoyed. The am cook was pleasant and helpful. The first thing you see when you pull into the parking lot is two dumpsters - not a good first impression - especially when they are overflowing. The perimeter of the hotel had cigarette butts everywhere, the cups were out of stock in the exercise room and the front desk staff wasn't able to quiet down the rowdy guests that kept us up until midnight due to noisy guests hanging out in front of our room.
June 27, 2016
Rated 5 out of 5 by Delro awesome!
What a great hotel.The decor is beautiful and the location is good.
June 7, 2016
Rated 3 out of 5 by Davisbrant2 Dogs stay free
Positives: Its SPG, Staff is friendly and pets are free.
Negitives: Hotel needs some attention, common areas were dirty, Shelves were practially empty in pantry.
May 30, 2016
Rated 4 out of 5 by bnbmoo70 Unique decorating touches
Everything was what you would expect of an upscale hotel except the quality of the food served. It appeared that the food we ordered had been a prepackaged and frozen item, that was warmed in a microwave to serve. The management should hang their heads in shame to charge regular prices for such low quality food. We did eat it, but would not do so again.
April 25, 2016
Rated 3 out of 5 by lkwdex Not quite as advertised
I booked this hotel because of its advertised pet friendliness. Was I got did not agree with the advertising. There was no pet bed or pet treats in the room. I requested a bed and got it, however no pet treats were available.
The property needs some maintenance and sprucing up. The shower door seal was broken. The carpet was dingy. The windows were dirty. The wall baseboards were scuffed and missing paint. The elevator floor tiles were missing. The espresso machine was out of service.
April 24, 2016
Rated 3 out of 5 by Veee Room 622 had cigarette burns on the rug and stench of smoke
My check-in late to the hotel at 12:30 AM was met by a friendly and courteous reception. She was attentive and smiled. The only disappointment is the room 622 has a strong smell of smoke and several cigarette burns on the rug between the two beds. The shower also had a cigarette smoke smell. It was repugnant. Otherwise, I at least booked two rooms for my family and relatives nearby. I just wished it was adjoining.
February 13, 2016