Rated 2 out of 5 by Unimpressed01 Disappointing
Problems with wifi that tech support could not fix hardware problem at hotel remotely. No communication let alone coordination between tech support and hotel staff. Hotel staff seem to follow the script given them but nothing more.
April 3, 2015
Rated 2 out of 5 by Tufted Try to avoid in future
We have stayed here several times; always satisfactory. However this last stay was not a success. Firstly, having called from the airport we were then given a Portland tel number to arrange our shuttle pickup - normally the hotel does this. Secondly, although we could make local phone calls we could not call New Zealand and the staff insisted there was no block on overseas calls and we did not know how to call overseas. We checked out at 0200 because of this.
March 31, 2015
Rated 5 out of 5 by BillRMD EXCELLENT STAY!
We were happy to be back at Aloft Portland Airport. The rooms were comfortable, the facilities ample and the decor pleasing and fresh. Everyone - from airport shuttle drivers to housekeepers - was friendly and professional. The reception by Gerard Salas at the front desk was exceptional and welcoming (Si yu'us ma'ase!), and Jay at wxyz bar professional and delightful - THANKS!! We'll be back.
February 15, 2015
Rated 5 out of 5 by anon227 Great location, friendly staff
Conveniently located next to the airport. Even though we were only there for one night, it was a pleasure checking in and taking advantage of the amenities.
January 21, 2015
Rated 5 out of 5 by iciego Starwood Hotels are Always the Best
The quality of customer service and room were on point and as expected from a Starwood hotel. My family had a restful night and places to eat was in walking distance. The airport shuttle was always available, the drivers were courteous and the ride to the airport was about 5-10 mins.
As a SPG member, I was treated with respect. I would definitely stay at another Aloft Hotel.
January 12, 2015
Rated 4 out of 5 by doggerk Good, straightforward hotel, but.....
As one would expect with the aLoft brand, everything is solid and straightforward. The proximity to PDX airport, Cascade Station shopping, as well as the TriMet light rail line (Red Line) are all good. The only issue I have (and have had most times I've stayed here) is the slowness of the Front Desk checkin process. Especially for frequent business travellers and SPG Platinum guests, this process needs to be lightning fast and at the aLoft PDX it is not. Either there are too few staff members (at times), or there isn't enough flex in the process or staffing to deal with it when there are more than two guests ready to check in. Aggrevating.
December 8, 2014
Rated 5 out of 5 by Joe1974 Great Location and Quality Property
The first time I stayed here was very good but there wasn't anything around the hotel at that time. Now everything is around the hotel and all within walking distance. Close to the "MAX" train station (less than one block) which can take you just about anywhere. This is a fine property and my stay was great.
December 7, 2014
Rated 4 out of 5 by Westiewoman Dog Friendly hotel
We love Aloft because they welcome dogs. They take good care of people too, and make it easy to travel with our Westie.
December 2, 2014