Rated 4 out of 5 by Jetz9 Comfortable Hotel
Enjoyed my first stay at the Aloft Hotel. It was much better than expected and I will definately plan on returning. Staff is great - very friendly and welcoming. Staying at the Aloft was a comfortable experience from beginning to end.. If you are looking for a hotel that makes you feel at home during busy travel itineraries - this is the place.
November 13, 2014
Rated 4 out of 5 by schuitemaker This hotel is unique because of its modern feel.
I liked how modern this hotel was. It has a different vibe to it than regular hotels. It actually makes regular hotels seem boring and ugly. I loved the decor, it was very fitting for Portland. The only problem I had was working the TV and cable. I couldn't figure out how to switch channels and the on demand feature kept popping up like they wanted me to buy the movies/shows I wanted to watch. So that was disappointing. Don't stay here if you want to spend time in the room watching TV. They have a huge selection of food you can buy for breakfast and different toiletries and things. I wish I could have stayed here longer to be able to check everything out. Its in a great location too. Lots of shopping and restaurants around. They also have a shuttle to/from the airport which is very convenient if you are not renting a car. The shuttle employees are absolutely great and very friendly! I had better conversations with the shuttle employees than the people at the conference I went to!
November 14, 2014
Rated 5 out of 5 by cougs12 Friendly staff and comfortable rooms
Great staff and very clean comfortable rooms, close to Max train for Downtown shopping and local restaurants
November 17, 2014
Rated 5 out of 5 by McCollin Fantastic stay at Aloft Portland
I was pleasantly surprised by the simplicity yet full service of the Aloft Portland. The shuttle from the airport was great. I was greeted quickly and with a friendly smile. My room was compact yet comfortable. I liked how the soap and shampoo were mounted in the shower. the bathroom sink was nice but didn't drain very well. The bar and downstairs area was very clean and enjoyable. It was conveniently located too. Ashley, in the bar was attentive and friendly. It was a very nice place overall!! I only expected that being an SPG member would get me a little better rate the the general rate but otherwise it was a great place with nice and simple amenities.
April 20, 2013
Rated 3 out of 5 by Nick1833 Great hotel needing quality control
We love Aloft but found this one had a few issues: fruit and veg quality was terrible in the cafe. Sheets in bedroom were very scratchy and rough. Hairs left on Bliss body lotion and sink. Found an adult oriented flyer on the floor by the bed (bad housekeeping and glad my 8 year old didn't find it first). Elevator was grubby. Front desk agent at check out wasn't fully trained. Her supervisor didn't provide appropriate support and also pointed to where the butter was kept in the cafe (she should walk the 5 feet from the front desk). Hotel was difficult to find from airport as no directional signs to indicate where it was.
July 29, 2014
Rated 1 out of 5 by Anthony86 The rooms were not up to starwoods standards
The staff was friendly and helpful, but the room was just not up to the standards I have experienced at other starwoods locations. When I entered the room there was a large stain on the carpet as I opened the door. As I walked into the room there were large scuffs on the wall to the left and part of the wall had been covered with a similarly colored piece of something but did not match the paint color/wallpaper. The comforter was lumpy and had no duvet (was just placed between two sheets). As I pulled back the comforter I discovered hair. I appreciate the modern look of the design but was absolutely not satisfied with the state of my room for the rate I paid.
October 1, 2013
Rated 3 out of 5 by Mindsurge Great service; uncomfortable sleep
The staff at the aloft was excellent -- going above and beyond to be friendly, informative of the local area and helpful. The room was clean and had all needed amenities (coffee, electical, WIFI, etc.). However, the bed was terribly hard and uncomfortable as were the spongy pillows. Didn't get much sleep due to the uncomfortable mattress/pillows. On a good note, it was very quite even though it was right next to the airport; must have great sound insulation. Bar was a bit higher for drinks than I've paid at other locations. But it is centrally located within walking distance of shopping and a good selection of restaurants.
August 14, 2012
Rated 5 out of 5 by Karen83 Excellent stay!
We checked in and used the park and fly. Great program for those who are needing to leave their car and not use the airport! We have stayed here many times before but this experience was different. Never have we received service like we have this one. Winn checked us in and was extremely friendly. He made us feel like we really mattered and working in the customer industry myself I know that goes along way. Keep him around! People at the front desk in the morning were extremely nice as well; however, I was unable to get any of their names. Nonetheless, great amazing stay. Will always come back for the service that we receive from this hotel! Not ordinary service!
December 30, 2012
Rated 5 out of 5 by lmarrs Lisa's Stay
I missed my flight home on Thursday and a friend recommended that I stay at Aloft. Loved it,..loved the design and decor, but the staff was the very best. I love Portland but had a crazy week of travel to several cities and it was topped off by missing my flight. Everyone - shuttle driver, front desk staff, and bar staff were phenomenal. My one request is for a power outlet in the bathroom area (near the mirroe) for the blow dryer. I had to blowdry my hair without a mirror-which wasnt a big deal on Friday because I had a 6 am flight out - I wasnt going to visit customers. Looking forward to staying there again.
December 17, 2012
Rated 5 out of 5 by SR35 Amazing Staff and Great Customer Service
The hotel is great, very much an Aloft. You know if you have stayed at one, you have stayed at them all. What I do think stands out about this one than the rest is their staff. Aloft Portland has absolutely amazing customer service, at all points of interactions - front desk, the housekeeping staff, the bartenders, even the manager who hand wrote a welcome card. I stayed there on a recurring basis for a while because of business, and at the end of my last trip, they made me a care package!!!! It was such a pleasant experience, I would never stay at another hotel if I am in Portland area.
August 22, 2014
Rated 5 out of 5 by baseball9899 Great hotel near the airport
This is an awesome hotel near the airport. You can easily get to it through the Light Rail train station right across the parking lot, or easily by car if you are renting like we were. The bar area is nice, but if you don't want food from there, there are plenty of other options in the nearby area. The rooms are big, with a nice bathroom, plugs near the bed (some hotels still don't do this!), and a comfy bed itself. Surprisingly for being directly under one of the runway approaches, we did not hear any planes during the night, with one of us being a light sleeper. Overall good value, and easy access.
June 11, 2014
Rated 3 out of 5 by NOTAGOGO Not for older guests
The bed was so low my husband could not get out of it. He pulled his groin muscle trying to get up. He is somewhat handicapped as can be seen from our request from a handicap unit. It was a not a good experience.
The room was clean and neat and all staff members were dealt with were very pleasant.
There was no food available when we arrived at 8:30 p.m. Bought a brownie that was stale. Was told we could walk across the street to restaurants but having had a long six hour flightwe were in no mood to go out. I realized afterward I should have checked the availability of an onsite restaurant.
All and all the experience was very disappointing and we will never stay in an Aloft again.
January 6, 2013
Rated 2 out of 5 by LindaG1995 Reservation mistakes and bad airbeds
When we checked in the 2 queen room that we reserved was not available. The only thing they could offer us was a king and I had to ask for a roll away. I thought they would at least offer since we had 4 people. They brought us an airbed that kept deflating. We asked for a different airbed for night #2 and it also kept deflating. the fridge was broken so all of our food went bad. The windows don't open and the AC system is horrible, very loud and either freezing or way too hot.
on the good side the staff was mostly friendly, there was live music, pool table and a great funky atmosphere.
June 17, 2013
Rated 2 out of 5 by Portland Pros and Cons
The good news is that Sando ( do everything for everyone person) Jared front desk,staff (? Spelling) Charlene (lobby house person) Justine and Isabel ( both house people) were really extraordinary. I was having a really difficult time personally and honestly each of the aforementioned staff were angels. I am thankful that they are each strong, ethical, proud, dedicated and skillful in their own right and that their philosophy is antithetical to Michelle's. e.g. I asked her the same question three times and not only did she not answer my question but she insulted me in a way I have never experienced in my years of staying in hotels. I rarely experience downright meanness like that from a supervisor.
June 2, 2013
Rated 4 out of 5 by JK47 Nice place to stay, but the Front Desk needs to do better
I realize there can be a lot of variability with the Front Desk experience at any hotel, based on who you're dealing with, but with the aLoft PDX hotel I think overall Front Desk performance needs to improve. Specifically: Speed of check-in, AND efficiency of processing (the turnover rate with each guest is just too slow!!). Particularly for SPG Platinum or Gold, there should be a segregated line, and the guest folio should be pre-prepared and ready to go as soon as the guest presents themselves (profile, ccard info, etc. should already be loaded) and proper picture ID.
July 24, 2014
Rated 5 out of 5 by DanSM Amazing Atmosphere
I normally stay in other hotels near the Aloft and have never stayed here except for this one time. Upon first walking in you either see the pool, sitting area and gym or the bar (Depending on which side you enter); the hotel also has a flight board that lets you check your flight. It has a modern feel to it, the rooms are a bit dark, especially the bathroom with the odd lighting arrangement but it helped me relax. The pool is open 24 hours a day and ITS NOT FREEZING it is actually warm. I can not remember the name of all the staff but they were all kind from the the housekeeper to front desk staff. Thanks Kathy. Breakfast is not a strong point but you have so much to choose from just a walk from the hotel.
June 23, 2014
Rated 3 out of 5 by Liggy123 Good hotel....horrible gym
Staff is great, all very nice! Unfortunately a workout room is essential for me and the gym at the hotel was pretty much non functional. Two elypticals worked so poorly couldn't use them, couldn't see the screen on one treadmill...DANGEROUS....other one was way too loud. Free weights worked! :) Room is starting to show some age. If a workout room is important to you do not stay here..I checked out early and booked a room elsewhere. If a workout room is not important to you then this hotel is a good choice and convenient..I will probably not stay here again myself...sorry :(
September 13, 2013
Rated 4 out of 5 by traveler45365 Aloft at Portland
The hotel is very comfortable and has a unique and trendy appeal. The staff were friendly and very efficient. Their Free WIFI was difficult to get connected to but once connected it did work. AT&T Cellphone signal strength, at least in my room, was almost non existent for both phone and hot spot even at the window. The gym was very rudimentary in terms of equipment. The hotel's also in a very nice place with an easy stroll to shops and the light rail station.
I would not stay there again due to the lack of cellular service, but otherwise it was a nice hotel.
June 5, 2013
Rated 5 out of 5 by ljc54 Pleasant Hospitality
Our stay (2 adults & pet) was very accomodating and pleasant.
Hotel and parking was easlly accessed. Checking in was made pleasant as we were greeted with smiles. Especially appreciated the all-around welcome our small dog received.
Good directions were given to room and additional offer of a Pet Pack was so appreciated. We were positively impacted by staff's openess to the needs of pet owners traveling with their pet.
The food menu was varied and caters to both health conscience and comfort food seekers.
We had a very comfortable rest with the mattress offered.
For our needs, this Hotel was centrally located.
We will definitely return to Aloft - the accomodations and price were affordable -especially if you have a pet.
February 23, 2013
Rated 1 out of 5 by cuwhenicu Great Atmosphere but lacks Customer Service
Hotel is of contemporary design and potential for great environment but front desk staff and management needs improvement in Customer service and courtesy. We arrived early (1:00 pm) and was assured the room would be available in about an hour. I left a contact information to be called when the room is available. No phone call for an update. Returned at 3:00 pm and my room was still not available. It was a weekend get away with my wife and 2 daughters.
Great location, many shops and restaurants near by. There are other hotels in the area I would stay at.
March 22, 2014
Rated 4 out of 5 by HuskyFan It's near the Airport
You need to remember that is hotel is within 1 mile of the airport... so plane descending noise is apart of staying. Ask for rooms on the street side might help.
October 13, 2014
Rated 4 out of 5 by ALC47 Downtown Atmosphere: Airport Location
Staff checking in were exceptional, and extremely helpful. Room is a standard aloft room, comfortable, and clean. I would like to see the bar open for food/drinks at lunchtime, but understand the supply and demand situation! Food could be better, drinks and bar staff were wonderful. The elevator doors open both sides, to allow hotel employees access; it does distract somewhat from the general cool ambience of the hotel, but that is a small issue. I would recommend this hotel and enjoy staying here when I am in Portland and need to be near the airport.
February 13, 2013
Rated 5 out of 5 by TDA48 This hotel is very modern
I don't usually stay at expensive hotels, so I don't expect a lot. However, this hotel was both modest cost and very nice quality! It seemed to be the best of both -- cost and quality. Also, the employees there seemed to enjoy the place and be interested in giving excellent service.
I particularly enjoyed the FREE live jazz musicians while we were there. It made what could have been a mundane airport overnight stay, into an enjoyable vacation night.
I will recommend this particular place to other family members who will be stopping in Portland.
May 11, 2014
Rated 5 out of 5 by Bardintune Overall pleasant experience
Stayed for 3 nights. Staff were all welcoming and helpful from check-in to final free shuttle to airport. Room was attractively decorated and well-equipped--bed very comfortable, lots of places to plug in our gadgets.
Liked the breakfast sandwiches and other food for sale in the very convenient lobby cafe (much preferable to the neighnbouring IHOP)..
Bedside reading lights to allow one person to read while the other sleeps. (Lights on wall cast too much light.)
Check out shorwer drains--musty smell from ours periodically.
May 30, 2014
Rated 2 out of 5 by tegale Average room - Poor staff service
Room was on second floor and out of the window was the wonderful view of the roof with the fan, heating ducts, etc. It was a Friday night and the hotel was not full so why would they stick you in a room that certainly was showcasing aLoft in the best light?
Then they have the marquee expelling the wonderful aBuzz program that offers grab and go coffee & tea but when I went down in the morning the wonderful desk clerk informed me that it only applied to coffee and the tea was $2.00. I said why because the sign specifically mentions tea and she said "I'm just telling you the tea is $2..00". Alright....another great how of the stellar service. At check in I thought maybe I would join the SPG program but after this experience I think I'll forgo.
March 9, 2014
Rated 5 out of 5 by mmrich One of the best service hotels
My wife and I were here for a quick stay. Everyone from the front desk to the room attendant were friendly and engaging. Kayla made sure all of our needs were met before we could even think about them. A super hotel.
October 6, 2014
Rated 4 out of 5 by Jacksonic Clean, quiet, well styled, friendly staff
I booked this hotel as a stopover on the way to the Oregon coast. The room was very clean and efficiently configured. I received a room on the second floor that seemed to be heavily booked as I passed many other guests in the hall. Once inside the room, I was unable to hear any of the other guests on the floor.
This hotel is located on the Eastern approach to the Portland Airport. I heard very little air traffic and certainly not enough to disturb sleep.
Based on my experience, I intend to book future stays at this hotel chain.
June 19, 2014
Rated 5 out of 5 by keith23 Friendly and helpful staff
Jacci was very courteous and helpful in securing an early check in time. Thank you.
October 11, 2014
Rated 5 out of 5 by tadpoletucker Perfect Location
Great location close to the Portland Airport. Just hop on the Max Red Line, and it takes you within one block of the hotel. Cascade Station shopping and restaurants are across the street from the hotel, and the IHop is right next door. The staff, especially Wren, was very helpful, and was able to assist me with early check in after an all night flight. The hotel was very clean, and modern. Nice bar, pool, workout room, and all kinds of snacks and beverages. I would absolutely stay there again on my next trip to Portland.
July 2, 2014
Rated 2 out of 5 by Charlie382 Great service, Strange lighting
The front desk was great, helpful, knowledgeable, smart. Technology in the room very advanced. I was able to easily connect my ipad to the tv. The lighting problem is that there are translucent panels between the bath area and the room, so that when my wife went to the toilet in the middle of the night, the light spilled into the bedroom waking me up, and keeping me up. One more thing - the music in the lobby is loud and aggressive. i would urge management to switch to downtempo, also hip and not as disturbing.
July 15, 2014