Rated 1 out of 5 by Spicello This hotel tries too hard.
When you walk in the first thing that hits you is, well, everything. Oh the words I would have with the hotel designer. Instead of creating an open feeling or respecting the smaller area that is this hotel's lobby there is an open lobby/bar/check-in/paid pantry-like food area.
The decor has been described in other reviews as "modern" which, I thought would suit my and my partner's tastes rather well. It turns out though, that modern in this case means that the hotel looks to be decorated by the Target across the street and the Ikea two blocks down. Everything felt cheap. It looked like set work I'd done for well-funded plays back in high school and college. There was so much wood veneer you might think they'd poke fun at themselves by adding a plastic beaver sculpture. After all, someone had to work hard to pull together this style.
All this said, I'm will to give any hotel in which I have a good night's sleep, the benefit of the doubt. Unfortunately... This ended up not being the case.
Pros included: It was decently quiet, which was quite a feat considering Portland's light rail skirts the edge of the hotel's parking lot and the hotel is virtually in the flight path of the airport. The room itself was nice enough (though there was a lovely large black mark along the wall where someone dragged their suitcase). The hotel staff was courteous if not entirely on the ball, but they were quite friendly and made us feel welcome. A+ for them.
Con's included: The bed. Oh, if ever I've found a cheaper mattress and frame. Sleep didn't happen much for either of us, and not for fun reasons. The bed frame randomly made groaning sounds, which under only 170lbs of my partner sitting on it, makes me question the furniture in general. The mattress reminded me of the Ikea brand mattresses I've sat/laid on at the store over the years (like you do) and considering the proximity to the hotel... It wouldn't surprise me if that's their origin. There was no support and it felt, for lack of a better word, shallow.
As I said before, I am willing to forgive most anything for a decent night's sleep and that just simply didn't happen.
November 29, 2015
Rated 4 out of 5 by PaddyCake Not as Good as Last Time
The hotel is comfortable, clean, and has a nice "vibe". Great for travelers and is pet friendly. We are gold spg
members and enjoy Starwood properties when traveling. Our recent stay at Aloft left something to be desired due to poorly trained staff at the front desk and in the kitchen. When we checked in we were not advised of the option of a free drink or points, the coffee in the lobby for gold level members, nor was the pet package delivered to our room as requested. The clerk clearly didn't care to do her job, and if we hadn't been previous guests, we wouldn't have had access to these benefits.
Our breakfast was delivered without the ingredients we requested. My omelette was missing the spinach I ordered and paid to have added. The bagel and English muffin were so tough from microwaving that they were difficult to eat. Dismal breakfast and no apology when we talked with the cook. She didn't seem to have been trained not to microwave everything. Also the service was very slow and the kitchen wasn't busy. Expensive for what you actually were served. Poor quality.
November 1, 2015
Rated 1 out of 5 by Coopndahouse Unimpressed
After checking in to our room we noticed some mysterious brown stains on the carpet and near the bed. Also, there was an unknown object wrapped in toilet paper above the closet. I immediately notified the staff and requested the carpet be cleaned and the mysterious object removed. The staff seemed dismissive of my request and the object was never removed. It looked like they attempted to remove the stain, but unsuccessfully and I dared not walk around bare foot. I found the bed uncomfortable and never really had a good sleep. I have stayed at several Aloft locations around the country and in general have enjoyed my experience. I would not return to this location.
September 18, 2015
Rated 5 out of 5 by RonNun Excellent Stay
Best value in the Portland area. Downtown stays have become far too expensive. This place solves that dilemma.
September 2, 2015
Rated 4 out of 5 by flxible870 Close to PDX
We did the online check-in thing. Walked in and went straight to our room. Used the SPG app to get into the room. We were given an accessible room for some reason. The room was clean. The temp was just right. The bathroom was clean. The mini fridge worked well. The bed was like sleeping on a coil spring door. We are quite accustomed to the Heavenly Beds.The one at the Aloft is not one of those. So just based on our sleep quality we won't go back. The hotel bar area was very nice. The bar staff on our evening there was very friendly and attentive. The patio area was really cool with the furniture to sit and watch the stars and the planes.
August 29, 2015
Rated 5 out of 5 by LeslieGM Best airport hotel option right along MAX lightrail
This Aloft is a simple and clean facility with free wifi and a nice snack selection. No frills yet pays attention to the details (ambiance, service etc). SO close to the airport and right along the MAX line makes getting into downtown a breeze. It is the most affordable way to experience SPG hotels.
August 18, 2015
Rated 4 out of 5 by CSmith The Decor is Fun
This is my second time staying at this hotel. The first time was a bit of mess so I was giving it a second chance. Overall i was pleased but there were a few things that made it not perfect. The lotion was already used and had enough lotion left for one arm, this was not a big deal, I could ask for more, but unprofessional. The bigger deal was that informed the front desk that the room would be occupied up until the check out time so not to be disturbed until then. There was no "do not disturb" sign in the room. I left for my flight at 9am and my mother was soundly asleep when I left. She told me at 10am the housekeepers woke her up knocking on the door to see if they could clean her room. This is very upsetting that is occurred since I specifically told the Front Desk the room would be occupied until noon. Since there are a few other hotels on Airport Way, I am be apt to stay at a different one next time.
August 3, 2015
Rated 5 out of 5 by pugs45 Hotel asthetic
I was greeted right away, and the room was very clean. Close to shopping and restaurants.
July 19, 2015