Rated 2 out of 5 by mw0629 Could have been "Good" - Bar service ruined it
Hotel is clean, with satisfactory room amenities for this price bracket. Front desk friendly.
Problem: I sat at the bar to enjoy a drink prior to going to dinner. I ordered tequila on the rocks. Drink was served and was fine. When I asked for the check, the charge for the drink was $30! Bartender's explanation was that he mixed a "double." (this could easily be argued - not sure what made it a double).....In any event, I did not order a double. Furthermore - basic math tells me that a "single" would have been $15 - also ridiculous. Unfortunate way to tarnish the stay....
June 10, 2013
Rated 4 out of 5 by Jake1 Fonctionnel et sympathioque
Malheureusement l'hotel est difficile d'accès pour les non-familiers et continuera de l'être tant que les travaux routiers ne seront pas terminés.
Une fois rendu la réception est courtoise et sympathique ,les chambres propres et fonxctiuionnels mais l'absence fauteuil et de bains peut déplaire.Le petit déjeuner offre une belle variété de mets .Personnel courtois .
June 13, 2013
Rated 1 out of 5 by Paryatak Bad location, bad service
The Good: The hotel seems to be fairly new and it has somewhat interesting decor as has been noted by some of the other reviewers. The hotel is clean.
The Bad: 1) The hotel is ringed by a labrynth of highways under construction that it takes five minutes to navigate before getting out. After that it's 20 minutes to downtown. 2) The service was the worst I've ever experienced. Day 1 they didn't clean the room at all despite us not leaving the "do not disturb sign on the door" and leaving the room at 10:30 am. Day 2, they cleaned the room after I reminded them but did not leave fresh towels (they did take away the dirty ones), toilet paper, or restock the complimentary coffee machine area.
May 26, 2013
Rated 4 out of 5 by chtris value and location
good for business travel , easy access from airport
June 2, 2013
Rated 4 out of 5 by davidj Another great airport hotel
The hotel was excellent, the staff were very friendly and helpful. We arrived late 10pm but the checked-in was prompt and we were in our room in no time. The guest room was very clean, comfortable and well appointed.
My only complaint was that the wifi internet did not work all the time. I reported to the desk, he gave me different code but still we could not use internet. I spent many hours struggling to log in but could not use it. I do not know what the problem was from that night. Otherwise, we enjoyed staying Aloft Montreal airport, would love to stay here again. Thank you!
May 21, 2013
Rated 4 out of 5 by LandedSPG Best of the low budget options
I've stayed here many times over the years, however staying here once or a bunch of times makes no difference to your experience. Everything is always the same. Which is not a bad thing, in this case.
To all the Platinum guests I want to say expect nothing from any Alofts, this being no exception. There is no free anything (other than internet) and the hotel only has rooms so no suite upgrades either. Also, you only get 250 SPG bonus points at check-in. If you can get over these things, then you'll have a clean ROOM at a decent price (sometimes) and a friendly staff with a nice little lobby with a cool bar and a pool table too!
Also it's a 5 minute bus ride from the Airport which is good and bad (noise) but once you are in your room you can barely hear it with the TV on! :)
So, stay here if you are either in town for a night or don't want to spend too much money. However you are a 20 minute drive from downtown via highway. So if you plan on taxing anywhere, it will cost you.
This hotel meets the category 3 expectations.
December 28, 2011
Rated 3 out of 5 by cwdc Much below average hotels
Pillows, shower stall, shower water pressure, body lotion, room heater (takes forever to hear room a couple of degrees in May), etc. need improvement.
May 18, 2013
Rated 2 out of 5 by Marcus Aflop
I stayed at this hotel twice in one week and feel less than satisfied with both my stays. I have stayed at Alofts in the past so I had a reasonable idea of what to expect when I reserved this hotel. The first room I stayed in had 2 wireless phones that did not work. It was impossible to call to set a wake-up call and calls to my room could not be answered. Also, I am annoyed when the thermostat is set in Fahrenheit- we are in Canada, metric is the standard...but more to the point, the heater in both rooms could not warm the room adequately. I felt uncomfortable in both rooms I stayed.
Also, would it hurt to provide two bars of soap instead of one? One for the shower and one for the sink? The other thing I would suggest is to properly seal the glass door in the shower. Every time I took a shower there was a huge puddle of water on the bathroom floor. Yes, I had a towel on the floor but it's a real annoyance to walk into the floor afterwards wearing socks and have wet feet.
I am a platinum member with SPG and have been for the last 7 years. I like Starwood properties because they get the little things right- but this Aloft property really missed the mark.
November 26, 2011