Rated 3 out of 5 by Lifetimer Disappointment
5th stay here. Convenient location to airport although difficult to find driving - spaghetti roads. Although I updated my credit info online and assured all was well, our room was not secured, There was a mix-up on the green option so we had no service for three days. Staff pleasant but under staffed at front desk.
July 21, 2014
Rated 4 out of 5 by LandedSPG Best of the low budget options
I've stayed here many times over the years, however staying here once or a bunch of times makes no difference to your experience. Everything is always the same. Which is not a bad thing, in this case.
To all the Platinum guests I want to say expect nothing from any Alofts, this being no exception. There is no free anything (other than internet) and the hotel only has rooms so no suite upgrades either. Also, you only get 250 SPG bonus points at check-in. If you can get over these things, then you'll have a clean ROOM at a decent price (sometimes) and a friendly staff with a nice little lobby with a cool bar and a pool table too!
Also it's a 5 minute bus ride from the Airport which is good and bad (noise) but once you are in your room you can barely hear it with the TV on! :)
So, stay here if you are either in town for a night or don't want to spend too much money. However you are a 20 minute drive from downtown via highway. So if you plan on taxing anywhere, it will cost you.
This hotel meets the category 3 expectations.
December 28, 2011
Rated 4 out of 5 by 8886654 Good choice if you're driving
If you're driving to Montréal, this is a good choice because of the parking lot. There's a parking fee, but it seems that everyone in the area charges that. Collusion, whatever. Pay the fee and move on. At least there was no fee for WiFi and it was reasonably quick. When I checked the other hotels in the immediate area, they charged for WiFi. The room was quieter than I thought it would be, since it's right next to the airport, and the shades really block all the light. As with most hotels, you can unplug the refrigerator to prevent it from cycling on and off all night. Since you're driving, you can drive approximately 15 minutes to downtown and park all day in one of the numerous garages for a reasonable price. Bonnes vacances
July 7, 2014
Rated 2 out of 5 by Marcus Aflop
I stayed at this hotel twice in one week and feel less than satisfied with both my stays. I have stayed at Alofts in the past so I had a reasonable idea of what to expect when I reserved this hotel. The first room I stayed in had 2 wireless phones that did not work. It was impossible to call to set a wake-up call and calls to my room could not be answered. Also, I am annoyed when the thermostat is set in Fahrenheit- we are in Canada, metric is the standard...but more to the point, the heater in both rooms could not warm the room adequately. I felt uncomfortable in both rooms I stayed.
Also, would it hurt to provide two bars of soap instead of one? One for the shower and one for the sink? The other thing I would suggest is to properly seal the glass door in the shower. Every time I took a shower there was a huge puddle of water on the bathroom floor. Yes, I had a towel on the floor but it's a real annoyance to walk into the floor afterwards wearing socks and have wet feet.
I am a platinum member with SPG and have been for the last 7 years. I like Starwood properties because they get the little things right- but this Aloft property really missed the mark.
November 26, 2011
Rated 5 out of 5 by Limoguy007 Best Hotel in North America!
Imagine the show Cheers, where everybody knows your name. This place makes you feel like you never left home.
I just love this place. The word no is not in anybody's vocabulary. From the Manager "Andrea" to Front desk "Dara" big Kudos to everyone. When I come to Montreal this is my choice Hotel even if they have no suites to accommodate Gold and Plat members! It's all about Service, 2 thumbs up!!
September 22, 2012
Rated 3 out of 5 by jimmy197455 Not what I expected
We arrived and were greeted with attitude and given the feeling we were disturbing the lady at the counter. We were told the restaurant was closed, there was no room service and we had to go across to the sheraton to eat, and when we did it was closed. The room provided was average, not what was advertised when I made the reservation. The coffee machine was broken, and we were told they would "check it". In the meantime the coffee in the lobby was 2.50$ a pop. Hopefully that coffee machine is not charged on my credit card! Anyways, with the ammount of hotels available, its surprising that people would want to go back there.
July 31, 2012
Rated 2 out of 5 by Geezee This hotel haa good feature
The location is great for the traveller, the reception is somewhat informal, but it seems to work, the room was modern and well decorated,at first look it was very eye pleasing and well laid out . internet access was good, and allowed me to prepare for my business meeting.
however the furnace(Heater AC) unit was extremelly noisy, so much so that it would be louder than the TV; trying to sleep was a challenge, the noise of the heater fan, the phone system kept beeping like an alarm unit almost every 40 min. i believe that i only got less than 4 hrs of uninterrupted sleep; not my ideal situation just before an important morning meeting.Overall the room needs improvement
January 26, 2013
Rated 5 out of 5 by mom22ms Clean, Affordable, Contemporary
great hotel, only issue is the fact that you can smoke in many places in Quebec (including it would seem in the bar attached to the lobby). The pool was nice, the rooms were clean.
June 19, 2012