Rated 2 out of 5 by Eight88 Unfortunate
I checked in on Friday, January 25, 2013. Was quoted $109 per night, with AAA. I was unaware that I had to pay for my own parking fee, $5 per night. The price per night is now $114. My room was not cleaned the whole weekend. I mentioned it to the front desk and he said or did nothing!!! I asked for clean towels and coffee. I was brought only two new filters of coffee. I asked again for clean towels and nothing was brought to my room. When I checked out I told the front desk clerk that I felt I was paying for two nights but only received service for one night. He said he couldn't adjust the bill but that he wood give me extra Starwood points. He never did that either!!! I'm very disappointed with aLoft. My daughter is a student at FSU and an intern at the State Capital with senator Dorothy Hukill. I feel as though I was taken advantage of the whole weekend I was there to visit my daughter. Very disappointed!!!
January 27, 2013
Rated 5 out of 5 by Jason1987 Jacqui ROCKS!
I travel a lot with my job and when I come to Tallahassee I stay at Aloft everytime. Love how modern it is and I LOVE the staff. Jacqui goes above and beyond to take care of my co-workers and myself. I can not get off the elevator with out seeing her amazing smile. She is so great with every customer that walks in that I wish I could steal her away to work for my company. Working for a company that takes pride and depends on great cutomer service I understand what kind of employees it takes to be successful to keep the edge on everyone else. Jacqui is the reason why I will keep coming back. Thank you so much for making my time away from home feel like I am still at home.
March 28, 2013
Rated 5 out of 5 by LeslieR This hotel was great!
I was very emotional dropping my daughter off @ FSU. I didn't even think about shuttle service but there you were and every driver & MANAGER were all positive, encouraging and let me ramble. I find that personal touch lost in such a computer world. My boss has a meeting on Monday and has booked w/your hotel.
I will tell everyone that I know that Aloft in Tallahassee IS THE PLACE!
October 10, 2013
Rated 2 out of 5 by veteran Three recent Stays-none good
I have stayed at this location three times and other Aloft locations. I believe a fair rating of average to poor is correct for this location. The front desk employees are very young and do not know how to properly handle guest problems. We had smokers in the room next to us, then our room was not cleaned as requested, then we moved rooms again and the bedding was incorrect. There was a scuffle in the lobby and the employees ignored it and walked away.Caution-if you are a Starwood member, be sure to check your award points, this location does not like to give you the award points you correctly earned. Beds are hard and room is very small. Price too high for such a poor room. You are paying for the location.
May 13, 2013
Rated 5 out of 5 by SkiDoc1 European Vibe is Great!
This is our "go-to" hotel for all FSU Seminole home games. From the GM to the kiosk staff, service is front and center. The rooms have a very special European elegance: feather beds; spacious showers; chic bathrooms and tech center. The social scene rocks around a super hip bar - great way to kick-off or celebrate the weekend game. Can't wait for the fall football season to begin!
July 7, 2013
Rated 3 out of 5 by chris57 Don't Like Surprises
I visit Tallahassee every 2 weeks and always stay at the Aloft. However, I returned to my room after a day at work and the carpet was wet and everything off the floor. I went to the lobby and spoke to the staff and they shampooed all the rooms on the floor. Who's idea was that? They couldn't close down the floor and do it. They offered to change my room but it was late and my last night. I had to walk around my room with my shoes on. Poor planning on management's part.
February 2, 2013
Rated 5 out of 5 by MKF156 Great place!
This was our second stay here. After our first visit, we knew we had to come back. Our stay this time was equally fantastic. The staff here really goes the extra mile to provide a great experience; particularly Jacqui, who as another reviewer has mentioned, is absolutely wonderful. She has a truly bright personality, and it is obvious that she really cares. The room was well appointed and comfortable, and the pressure in the shower was awesome. We stopped at the re:fuel counter for breakfast in the morning, and I had the pleasure of enjoying a carrot cake waffle. This thing was unbelievable. Do yourself a favor and try it; you won't be disappointed. My wife enjoyed a bagel with asiago cheese, which was also delicious. Overall a wonderful stay, and we will definitely be back!
July 21, 2013
Rated 5 out of 5 by Tommy13 Above and Beyond
I cannot begin to say how pleased I have been with my stay here. The facilities are top notch and the staff have been great. I had one very small, routine issue and the staff, including the property manager, were more than accommodating to help out. They went above and beyond to make my stay perfect. I am a loyal SPG elite member and can honestly say this property reminds me why I always choose SPG. If you are SPG elite or anyone looking for a great stay in Tallahassee, look no further. The Aloft will go above and beyond to make your stay incredible.
October 13, 2012